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Menampilkan 1–4 dari 4 artikel
Analysis Of The Quality Of Services and Physical Facilities Of The Hospital On Word Of Mouth With Patient Experience As An Intervening Variable At Mekar Sari Hospital
Dani Sagitha
; Natsir Nugroho
; Lily Widjaja
Jurnal Riset Ilmu Farmasi dan Kesehatan
Vol 2
, No 2
(2024)
This research is aimed at analyzing the influence of service quality and physical facilities on WoM (Word of Mouth) with Patient Experience as an intervening variable at Mekar Sari Hospital. The research method used in this research is a correlational quantitative research type with a cross-sectional research design approach by looking at the influence of service quality and physical facilities on WoM with satisfaction as an intervening variable.The sampling technique used purposive sampling, na...
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Tinjauan Ketepatan Penjajaran Rekam Medis Di Rumah Sakit Umum Daerah Kembangan
Fauziah Irfany
; Lily Widjaja
; Laela Indawati
; Deasy Rosmala Dewi
Jurnal ilmu Kesehatan Umum
Vol 2
, No 1
(2024)
Alignment is the process of aligning medical records in the storage room according to the system used. The medical record storage system at Kembangan Hospital uses centralization, the medical record numbering system uses the Unit Numbering System (UNS) and the alignment system uses Terminal Digit Filing (TDF). The aim of this research is to determine the accuracy of medical record alignment. This research used a descriptive method with a quantitative approach, the population was 293 medical reco...
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Tinjauan Pelaksanaan Penyusutan Rekam Medis Di Rumah Sakit Umum Daerah Kembangan
Intan Rusdiana Dewi
; Lily Widjaja
; Laela Indawati
; Noor Yulia
Jurnal Rumpun Ilmu Kesehatan
Vol 3
, No 3
(2023)
Shrinkage is the reduction of medical records on storage shelves by moving inactive medical records to a different room from the active shelf seen from the last patient visit. The purpose of this study was to determine the implementation of shrinkage at the Kembangan Regional General Hospital. This research method uses a qualitative descriptive method by means of interviews and observations in the medical records unit. So it can be concluded from the results of the study that the Kembangan Regio...
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Tingkat Kepuasan Pasien BPJS Di Tempat Pendaftaran Pasien Rawat Jalan Di Rumah Sakit Hermina Bitung Kabupaten Tanggerang
Angelina Angelina
; Lily Widjaja
; Nanda Aula Rumana
; Puteri Fannya
Journal of Educational Innovation and Public Health
Vol 2
, No 1
(2023)
Patient satisfaction is a factor that can be used as a reference in determining the success of a service program. Patient satisfaction will arise when it is supported by good quality service. There are five dimensional aspects known as service quality (SERVQUAL), reliability, responsiveness, assurance, empathy, and tangible. These five dimensions influence patient satisfaction. This research aims to provide an overview of the level of satisfaction of outpatient BPJS patients at Hermina Bitung Ho...
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