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Menampilkan 1–2 dari 2 artikel
Tugboat Clearance SOP Enhancement for Maritime Port Service Quality
Brenhard Mangatur Tampubolon
; Larsen Barasa
; Aji Permana
; Nurul Wahyuni
; Jaja Suparman
International Journal of Management Science and Business
Vol 2
, No 3
(2025)
This qualitative study examines standard operating procedure (SOP) implementation for tugboat clearance operations at Jepara Port, analyzing service quality enhancement through comprehensive stakeholder engagement. Utilizing semi-structured interviews with 25 participants across five stakeholder categories, the research reveals significant operational improvements including a 35% reduction in clearance processing times and a 35.5% increase in stakeholder satisfaction scores. Findings demonstrate...
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Analysis of Ship Arrival Inhibiting Factors on Maritime Agency Performance : A Qualitative Study at PT. Berkah Tata Baruna Banten
Junaidi Junaidi
; Jaja Suparman
; Natanael Suranta
; Siska Yoniessa
; A. Nurfajri Irwan
; Fitri Mulyana
International Journal of Management Science and Business
Vol 2
, No 3
(2025)
This qualitative research investigates the critical factors inhibiting ship arrival efficiency and their impact on shipping agency performance at PT. Berkah Tata Baruna Banten Branch. Through comprehensive interviews with maritime professionals, port operators, and agency management, the study examines three primary variables: pilot tugboat services, cargo loading-unloading productivity, and document processing efficiency. Utilizing thematic analysis and narrative synthesis, findings reveal sign...
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