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Menampilkan 1–2 dari 2 artikel
Analysis of Ship Arrival Inhibiting Factors on Maritime Agency Performance : A Qualitative Study at PT. Berkah Tata Baruna Banten
Junaidi Junaidi
; Jaja Suparman
; Natanael Suranta
; Siska Yoniessa
; A. Nurfajri Irwan
; Fitri Mulyana
International Journal of Management Science and Business
Vol 2
, No 3
(2025)
This qualitative research investigates the critical factors inhibiting ship arrival efficiency and their impact on shipping agency performance at PT. Berkah Tata Baruna Banten Branch. Through comprehensive interviews with maritime professionals, port operators, and agency management, the study examines three primary variables: pilot tugboat services, cargo loading-unloading productivity, and document processing efficiency. Utilizing thematic analysis and narrative synthesis, findings reveal sign...
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Brand Image and Service Quality in Tugboat Operations : A Case of TB Maiden Central
Marihot Simanjuntak
; Akhmad Gifari Multazam
; A. Nurfajri Irwan
; Fitri Mulyana
; Aji Permana
International Journal of Management Science and Business
Vol 2
, No 3
(2025)
This study investigates the relationship between brand image and service quality in maritime towage operations, using TB Maiden Central of PT. Multi Jaya Samudra as a case study. The research employs a descriptive quantitative approach supported by qualitative thematic analysis. Data were collected from 100 respondents through questionnaires and interviews with stakeholders including ship agents, pilots, and company personnel. Results show that brand image significantly influences service qualit...
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