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Analisis sentimen ulasan tamu terhadap layanan hotel menggunakan pendekatan machine learning
IT-Explore: Jurnal Penerapan Teknologi Informasi dan Komunikasi
Vol 4
, No 3
(2025)
Sentiment analysis of guest reviews is a crucial aspect in improving the quality of hotel services. This study aims to analyze the sentiment of guest reviews regarding the services of Grand Diamond Hotel Yogyakarta using a machine learning approach with the Support Vector Machine (SVM) algorithm. SVM was chosen because it can handle high-dimensional data such as text and is capable of forming an optimal separating hyperplane between sentiment classes. The research data was obtained through web s...
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Peranan Pemerintah Kelurahan Bitung Barat Satu dalam Mewujudkan Good Government
Edwin Jacobis
; Frangky Robial
; Hendry Rumengan
; Christian Tarandung
; Nolvy Ruata
; Diana Wangania
; Mei Hastuti
Jurnal Media Administrasi
Vol 10
, No 2
(2025)
The village is a government unit that often receives negative opinions from the public. These opinions include the lack of quality human resources, frequent practices of corruption, collusion and nepotism such as extortion, government officials who are often absent from their places and so on. This study is to determine the extent of the commitment of the Bitung Barat Satu village government in creating Good Government in its area and also to determine the impact of Good Government in providing...
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