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Menampilkan 1–10 dari 11 artikel
Analisis Pengaruh Kualitas Pelayanan terhadap Kepuasan Pengguna Bus Trans Jatim Koridor I Menggunakan Structural Equation Modeling
Marista Faradilla
; Anggraeny Puspaningtyas
; Supri Hartono
Jurnal Ilmu Administrasi Negara
Vol 23
, No 1
(2026)
Studi ini memiliki tujuannya agar mengkaji pengaruh kualitas pelayanan terhadap kepuasan para pengguna Bus Trans Jatim pada Trayek Koridor I Kabupaten Sidoarjo–Surabaya–Kabupaten Gresik. Penelitian dilatarbelakangi oleh melonjaknya keperluaan masyarakat terhadap transportasi publik yang nyaman, aman, dan efisien, serta masih adanya keluhan pengguna terkait ketepatan waktu, kenyamanan fasilitas, respons petugas, dan kepadatan penumpang. Studi ini mempergunakan pendekatan kuantitatif melalui metod...
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Perencanaan Skenario Program Bantuan Langsung Tunai untuk Mengurangi Tingkat Kemiskinan di Kecamatan Krembangan Kota Surabaya
Agnes Cipta Permatasari
; Anggraeny Puspaningtyas
; Eddy Wahyudi
Presidensial : Jurnal Hukum, Administrasi Negara, dan Kebijakan Publik
Vol 2
, No 4
(2025)
The main issues identified in this study include mistargeting of beneficiaries, weak inter-agency coordination, low community participation in the verification process, and a tendency among recipients to rely on cash assistance in a consumptive manner. This research analyzes the scenario planning of the Cash Transfer Program (BLT) in reducing poverty in Surabaya City, particularly in Krembangan District. The program is implemented based on Surabaya Mayor Regulation Number 130 of 2023, which serv...
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Pengaruh Kualitas Pelayanan Pengurusan Nomor Izin Berusaha terhadap Kepuasan Masyarakat di Kabupaten Gresik: Studi pada Sistem Online Single Submission
Elsa Aurelia Margareta
; Anggraeny Puspaningtyas
; Eddy Wahyudi
Presidensial : Jurnal Hukum, Administrasi Negara, dan Kebijakan Publik
Vol 2
, No 4
(2025)
This study aims to analyze and explain in greater detail the influence of service quality in managing the Business Identification Number (NIB) through the Online Single Submission (OSS) system on public satisfaction at the Investment and One-Stop Integrated Service Office (DPMPTSP) of Gresik Regency. A quantitative research method was employed, using a structured survey design and distributing questionnaires to 105 respondents who had directly utilized and experienced the OSS service. Service qu...
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Pemberdayaan Pembudidaya Ikan Melalui Progam “Peti Koin Bermantra” untuk Meningkatkan Ekonomi Masyarakat: Studi Di Desa Dawuhan Kabupaten Malang
Dewi Yasmine Ammaratih
; Anggraeny Puspaningtyas
; Eddy Wahyudi
Jurnal Hukum, Administrasi Publik dan Negara
Vol 2
, No 6
(2025)
The main problem in empowering fish farming communities in Dawuhan Village, Poncokusumo District, Malang Regency is how to empower communities through the Peti Koin Bermantra Program in Dawuhan Village, Malang Regency, such as low managerial capacity, weather constraints, high feed prices, and limited market access, which have an impact on the suboptimal economic improvement of the community. This study aims to analyze the implementation of the Peti Koin Bermantra Program in empowering fish farm...
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Analisis Pengelolaan Wilayah Konservasi Mangrove Berdasarkan Pendekatan Community Based Conservation di Kabupaten Sidoarjo
Anisatul Septian Ika Candra
; Anggraeny Puspaningtyas
; Dida Rahmadanik
Jurnal MIMBAR ADMINISTRASI
Vol 22
, No 1
(2025)
This study aims to analyze the management of mangrove conservation areas in Sidoarjo Regency using the Community Based Conservation (CBC) approach. Mangrove forests play a vital role in maintaining coastal ecosystem balance, yet their existence continues to decline due to land conversion, weak regulations, and low public awareness. The CBC approach emphasizes active community participation in sustainable conservation efforts. This research uses a qualitative method with data collection technique...
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Pengaruh Kinerja Pegawai Kelurahan terhadap Kepuasan Masyarakat di Kelurahan Nginden Jangkungan, Surabaya
Ismi Erli Syephiana
; Anggraeny Puspaningtyas
; Yusuf Hariyoko
; Joko Widodo
Jurnal Hukum, Administrasi Publik dan Negara
Vol 2
, No 4
(2025)
Employee performance in government agencies often gets a red report card from the public. These problems usually arise as a result of employee performance that is considered unsatisfactory to service users such as not being able to explain service procedures, unprofessional time management and lack of providing solutions to problems encountered. The assessment of employee performance as described by Andrew states; Quantity, Quality, Job knowledge and employee skills in carrying out work are one...
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Analisis Kinerja Pegawai pada Kantor Kecamatan Dukuh Pakis Kota Surabaya
Gerry Wahyu Berlia
; Anggraeny Puspaningtyas
Jurnal Relasi Publik
Vol 3
, No 2
(2025)
This study aims to analyze the performance of employees at the Dukuh Pakis District Office in Surabaya City in carrying out daily administrative tasks as well as socialization activities with the community. The performance measurement method used refers to the four dimensions of employee performance proposed by Mangkunegara (2004), namely quality of work, discipline in work, initiative, and responsibility. Through observation and interviews, it was found that several obstacles hindered the perfo...
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Strategi Dalam Penyediaan Air Bersih Dan Sanitasi Layak Di Desa Labuan Bajo Kecamatan Komodo Kabupaten Manggarai Barat
Ferdinandus Hadur
; Kendry Muliyanto
; Anggraeny Puspaningtyas
Presidensial : Jurnal Hukum, Administrasi Negara, dan Kebijakan Publik
Vol 2
, No 1
(2024)
This study aims to examine the strategies implemented by the Regional Drinking Water Company (PDAM) in providing adequate clean water and sanitation services in Labuan Bajo Village, Komodo District, West Manggarai Regency. The results indicate that PDAM possesses several strengths, weaknesses, opportunities, and threats in carrying out its functions. The main strengths of PDAM include an extensive distribution network, strong regulatory support, adequate technical capacity, stable availability o...
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Implementasi Kebijakan Kartu Identitas Anak (KIA) Sebagai Upaya Pemenuhan Hak Anak Di Kabupaten Mojokerto
Al Annisa Nuraini Riskhoh Saputri
; Anggraeny Puspaningtyas
; M. Kendry Widiyanto
Lembaga Pengembangan Kinerja Dosen
Vol 1
, No 3
(2024)
The study looks at how the Child Identity Card (KIA) policy is implemented in Mojokerto district to protect children's rights. The focus of the research is the importance of protecting children's rights through KIA. The aim of the study is to find patterns and important results related to the implementation of KIA in the region. In order to study the implementation of KIA in the Population and Civil Records Department of Mojokerto district, the study used a qualitative approach to the design of...
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Evaluasi Kinerja Penyelenggaraan Pelayanan Terhadap Kepuasan Masyarakat Di Kecamatan Sawahan Kota Surabaya
Nurul Komaria
; Anggraeny Puspaningtyas
Jurnal Relasi Publik
Vol 2
, No 2
(2024)
Public service is a series of activities in the form of goods, services, and or administrative services carried out by public service providers. As the organizer and implementer of public services, the state is obliged to provide public services properly and optimally. Evaluation is needed as a form of improvement in improving the performance of public service providers so that public satisfaction occurs. The purpose of this study is to analyze the performance of public service delivery in the D...
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