Passport services at the Class 1 Non TPI Immigration Office in Pemalang, Central Java are oriented towards public satisfaction by not abandoning the principles of excellent service, which include: simplicity, clarity, certainty of time, accuracy, security, responsibility, completeness of facilities and infrastructure, convenience access, discipline, politeness and friendliness, as well as comfort. As well as having standards, namely: legal basis, requirements, systems, mechanisms, procedures, settlement period, costs/tariffs, service products, facilities and infrastructure, implementing competence, internal supervision, complaint handling , suggestions, input, number of implementers, service guarantees that provide certainty of time, security and safety guarantees, as well as evaluation of implementer performance.The purpose of this research is to evaluate the level of service provided by the Class 1 Non TPI Immigration Office, Pemalang, Central Java in making passports. This research uses observation, documentation and interviews as data collection methods, with a qualitative descriptive approach.The results show that the Central Java Non-TPI Class 1 Immigration Office in Pemalang usually offers competent passport issuance services. This conclusion is based on an assessment of service quality elements such as dependability, responsiveness, assurance, empathy, and concrete evidence. However, the report also identified a number of challenges, such as staff shortages and a lack of facilities and equipment.The Class 1 Non TPI Immigration Office in Pemalang, Central Java must take a number of steps to improve the quality of its services. These include increasing the number of employees, training to improve human resource capabilities, improving and completing facilities and infrastructure, as well as increasing community collaboration and communication. The office's goal in implementing these changes is to provide services that are faster, easier, and more acceptable to the community.

Airlines must always improve passenger services on the ground. One of its services is the determination of time or On Time Performance which is a benchmark for the trust of service users who are the choice to travel. There are obstacles that become obstacles in achieving On Time Performance, namely worsening uaca, inadequate airport facilities, traffic and others. This study aims to determine the performance of Ramp Handling in handling aircraft at Wings Air at PT. Merpati Angkasa Abadi at Sultan Muhammad Kaharuddin Airport Sumbawa and for 2.knowing the stipulation of aircraft departure time on Wings Air airline At PT. Merpati Angkasa Abadi at Sultan Muhammad Kaharuddin Airport Sumbawa.
This research is qualitative with data obtained from observation, interviews, and documentation. The data analysis techniques used are data reduction, data presentation, and conclusions. This research will be conducted in July 2023 at PT. Merpati Angkasa Abadi at Sultan Muhammad Kaharuddin Airport Sumbawa.
The result of this study is the performance of Ramp Handling in handling aircraft is to ensure all tools, needs and employees are ready to be positioned with their respective duties, and monitor the weather for the aircraft in order to land. In addition, the Ramp Handling Unit serves as a liaison between operational activities at the facility and operational activities at the terminal. To provide or ensure all activities on the aircraft and in the terminal run properly. The achievement of On Time Performance has been maximally optimized according to the time given by the company for 20 minutes the aircraft while on the ground, the Ramp unit makes excellent use of this time. The achievement of punctuality has been carried out optimally starting from before the plane landed. All jobs such as, helping cabin crew pick up garbage from the plane, communicating with pilots, and communicating with engineers to ensure the condition of the engine to raise passengers into the plane.

Transportasi udara menjadi salah satu pilihan jenis transportasi yang ada di Indonesia dan banyak diminati oleh banyak orang. Permasalahan yang sering terjadi pada Check-in Counter di bandar udara Internasional Jenderal Ahmad Yani yaitu kurangnya disiplin waktu dari petugas Check-In Counter sehingga mengakibatkan antrian panjang dan kurangnya pengalaman service excellent pada oleh petugas Check-In Counter. Sebanyak 3.355.660 penumpang menggunakan jasa penerbangan yang keluar dan masuk di Bandara Internasional Jenderal Ahmad Yani. Penelitian ini bertujuan untuk: 1)Untuk mengetahui pengaruh yang ditimbulkan dari pelayanan Check-In Counter terhadap kepuasan penumpang di Bandar Udara Internasional Ahmad Yani Semarang. 2)Untuk mengetahui seberapa besar dampak pengaruh yang ditimbulkan dari pelayanan Check-In Counter terhadap kepuasan penumpang di Bandar Udara Internasional Ahmad Yani Semarang.
 
Metode penelitian yang digunakan adalah metode kuantitatif. Dengan total sampel yang digunakan dalam penelitian ini sebanyak 100 responden, dan jumlah populasi sebanyak 480 penumpang. Adapun responden dalam penelitian ini merupakan para pengguna jasa transportasi udara untuk penerbangan domestik di Bandar Udara Internasional Ahmad Yani Semarang. Penelitian ini menggunakan teknik Non-Probability Sampling dengan pendekatan Purposive Sample(sampel bertujuan) karena cara pengambilan sampel sesuai kriteria tertentu. Penelitian ini mempunyai satu variabel independent pelayanan (X) dan variabel dependent kepuasan penumpang (Y).
 
Hasil penelitian ini menunjukan bahwa H0 ditolak dan H1 diterima yang berarti terdapat pengaruh yang signifikan antara variabel pelayanan check-in (X) terhadap variabel kepuasan penumpang (Y) dengan hasil Uji t diperoleh 0.000 yang artinya nilai signifikansi lebih kecil dari 0.05 (0.000 < 0.05). Hasil pengujian R Square (R2) disimpulkan bahwa pelayanan penumpang mempengaruhi kepuasan penumpang sebesar 0.828. Dapat ditarik kesimpulan bahwa pelayanan Check-In Counter mempengaruhi kepuasan penumpang sebesar 68.5% dan sisanya sebesar 31.5% dijelaskan oleh varibel lainnya yag tidak diuji kedalam penelitian ini.