PENGARUH KUALITAS PELAYANAN, KETEPATAN WAKTU DAN FASILITAS TERHADAP KEPUASAN PELANGGAN PT KARUNIA INDAH DELAPAN EXPRESS (PT KI8) CABANG SOLO
(Septiana Maharani, Pemilia Sulistyowati, Hendri Rasminto, Dian Laras Sati)
DOI : 10.51903/fcbp8696
- Volume: 4,
Issue: 2,
Sitasi : 0 07-Nov-2024
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| Last.23-Jul-2025
Abstrak:
The population in this study were PT.KI8 service users. The sample size was 96 respondents. Data collection was carried out through distributing questionnaires, this researcher measured using a Likert scale with answers that had a gradation of very positive to very negative, the data collected would be processed using computational calculations from the SPSS program. This research aims to determine the influence of service quality,timeliness of delivery and facilities simultaneously on customer satisfaction at PT.KI8 Solo Branch using quantitative research. The variables of this research are Service Quality (X1), Timeliness of Delivery (X2) and Facilities (X2), on Customer Satisfaction (Y). The influence test method used is a statistical analysis method consisting of multiple linear regression tests, namely determination analysis, significant testing, hypotheses consisting of the T test and F test. Based on the results of the analysis, it can be concluded that (1) the service quality variable has no significant effect on customer satisfaction ( 2) the on-time variable has a significant effect on customer satisfaction (3) the facility variable has a significant effect on customer satisfaction (4) service quality, timeliness and facilities together have a significant effect on customer satisfaction.
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2024 |
ANALISIS EFEKTIVITAS PENERAPAN MOBILE BANKING LIVIN DALAM MENARIK MINAT NASABAH (STUDI PADA BANK MANDIRI KCP SOLO SLAMET RIYADI)
(Triyanto Triyanto, Ratnaningrum Ratnaningrum, Heni Susilowati, Pemilia Sulistyowati, Henny Henny, Dian Laras Sati)
DOI : 10.51903/dgkc1p69
- Volume: 4,
Issue: 2,
Sitasi : 0 07-Nov-2024
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| Last.23-Jul-2025
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This study aims to determine the effect of performance expectancy, effort expectancy, social influence, facilitating conditions and security simultaneously on customer interest (Study at Bank Mandiri KCP Solo Slamet Riyadi). This type of quantitative research with a survey method approach, sampling techniques using purposive sampling, and calculated using the Slovin formula, so that a research sample of 222 customers was obtained. Data collection techniques using questionnaires, and data analysis using multiple linear regression. Performance expectancy, effort expectancy, social influence, facilitating conditions and security have a positive and significant effect both partially and simultaneously on customer interest. The results show that effort expectations are the most important aspect in supporting customer interest, so the ease and convenience of operating e-banking must be improved.
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2024 |
Business Model Canvas as a Strategic Planning Tool in Early Childhood Education Institutions
(Syukurman Zebua, Retno Wuri Sulistyowati, Diah Harmawati)
DOI : 10.54150/altahdzib.v3i2.619
- Volume: 3,
Issue: 2,
Sitasi : 0 05-Nov-2024
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| Last.31-Jul-2025
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This study aims to analyze the application of the Business Model Canvas (BMC) as a strategic planning tool in a non-profit, community-based Early Childhood Education institution, using a case study of ECE Kemah Pujian in East Jakarta. The research contributes to the understanding of how BMC can be adapted within rural education settings characterized by diverse socio-cultural dynamics. Employing a descriptive qualitative approach, data were collected through in-depth interviews with school administrators, parents, and community partners, as well as through field observations and institutional documentation. The findings reveal that ECE Kemah Pujian has successfully developed a business model that emphasizes active community participation, the integration of local values, and flexible financing strategies. The institution’s main value proposition lies in providing early childhood education that is safe, affordable, and contextually relevant to local social needs. Its funding, sourced from voluntary contributions, village funds, and community donations, illustrates a high level of community empowerment. The interconnection of all nine BMC components, such as partnerships with local government and community leaders (key partnerships), and personalized approaches to engaging with parents (customer relationships), plays a crucial role in sustaining the institution. This study confirms that BMC can be effectively applied in non-profit educational settings and may serve as a strategic model for similar institutions in other areas. Furthermore, it demonstrates how local value-based business modeling can enhance the role of education institutions as integral actors in grassroots social development.
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2024 |
Analisis Aktivitas Masyarakat Sebagai Bentuk Tarikan dan Bangkitan pada Kawasan Industri Knitting Mill Semarang
(Wardana Galih Pamungkas, Yesina Pratiwi, Sulistyowati Sulistyowati)
DOI : 10.26623/teknika.v19i2.9769
- Volume: 19,
Issue: 2,
Sitasi : 0 04-Nov-2024
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| Last.09-Jul-2025
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Transportasi merupakan bagian penting dari rutinitas harian yang memudahkan pergerakan manusia dan barang ke berbagai tempat. Dengan transportasi, perpindahan lokasi menjadi lebih efisien. Namun, peningkatan volume kendaraan mempengaruhi kinerja lalu lintas dan perilaku pengemudi, sehingga dapat menyebabkan kemacetan. Peningkatan ini dipicu oleh bertambahnya jumlah penduduk, meningkatnya kebutuhan akan sarana transportasi, parkir di badan jalan, aktivitas pejalan kaki, dan pertumbuhan ekonomi yang terus naik dari tahun ke tahun. Kawasan Industri Knitting Mill di Jalan Simongan, Semarang Barat, atau yang dikenal sebagai Kawasan Industri Ngemplak Simongan, menjadi salah satu area yang menghadapi masalah ini. Tarikan dan bangkitan lalu lintas di area ini berpotensi menimbulkan kemacetan yang mengganggu operasional kawasan industri. Untuk mengatasi hal tersebut, diperlukan analisis terhadap tarikan dan bangkitan aktivitas lalu lintas masyarakat dengan melakukan penelitian dan manajemen lalu lintas yang tepat. Penelitian ini menggunakan Pedoman Kapasitas Jalan Indonesia (PKJI, 2014) sebagai pemutakhiran dari MKJI, 1997, serta bantuan program Microsoft Excel dan SPSS untuk analisis data.
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2024 |
Analisis Potensi Wisata sebagai Upaya dalam Pengembangan Desa Wisata Berbasis Masyarakat di Desa Wisata Asap Indah Wonosari, Kecamatan Bonang, Kabupaten Demak
(Febrianus Rio Sasuwang, Sugiyarto Sugiyarto, Nina Sulistyowati)
DOI : 10.62383/hardik.v1i4.774
- Volume: 1,
Issue: 4,
Sitasi : 0 06-Sep-2024
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| Last.02-Aug-2025
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This study aims to identify the potential and development strategies for a community-based tourism village in Asap Indah Tourism Village. Data were obtained from observations, interviews, and literature studies. A SWOT analysis was applied to determine the weaknesses, strengths, opportunities, and challenges of developing Bedono tourism village, which can be used to determine the appropriate strategies for community-based tourism development in Bedono Village, Sayung District, Demak Regency. In this research, the process of data reduction, data presentation, and conclusion drawing was carried out simultaneously. The research results concluded that Asap Indah Tourism Village in Wonosari Village, Bonang District, Demak Regency has high potential for development into a community-based tourism village, including fish smoking, water apple agro-tourism, local restaurants, and Bule fishing spots. Based on the SWOT analysis, several strategies can be enhanced to develop Asap Indah tourism village in Wonosari Village, Bonang District, Demak Regency, including strategies for developing tourist attractions, such as creating integrated tourism packages and holding special events; forming a tourism management team; enhancing promotion strategies; improving infrastructure; improving tourism human resources; and strengthening cooperation with stakeholders and investors. If these potentials are developed by involving and empowering the local community, they can increase the value and benefits for the local population in terms of economy, socio-culture, religion, and environment.
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2024 |
Pengembangan Model Work Based Learning Kolaboratif (WBL-K) pada Pelaksanaan Magang di Politeknik Negeri Jakarta
(Sarah Iasya, Sugiyarto Sugiyarto, Nina Sulistyowati)
DOI : 10.62383/hardik.v1i4.773
- Volume: 1,
Issue: 4,
Sitasi : 0 06-Sep-2024
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| Last.02-Aug-2025
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The demographic bonus that will occur in Indonesia in 2045 is a challenge as well as an opportunity to immediately prepare competent human resources. The effort to prepare quality human resources is to link and match vocational education with the industrial world through the application of Collaborative Work Based Learning (WBL-K) in internships. The implementation of WBL-K aims to ensure that vocational education has a high level of efficiency and relevance to the needs of the industrial world. The purpose of this study is to determine the validity, practicality, and effectiveness of the application of the WBL-K model in the form of internships to improve the competence of polytechnic students. This research is an experimental research conducted at the Jakarta State Polytechnic. The instruments used in this study are in the form of pre-test and post-test questions. The data analysis used in this study is N-Gain and N-Gain difference test using the t-test to determine the practicality and effectiveness of the WBL-K model. Based on the results of the practicality and effectiveness test of the WBL-K model developed, it can be concluded that from the practicality and effectiveness test in the experimental class, the criteria are obtained that the WBL-K model is quite practical and effective in improving student competence.
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2024 |
Mengoptimalkan Promosi yang Efektif untuk Penerimaan Siswa Baru Sekolah Kuncup Melati di Semarang
(Masine Slahanti, Rini Indah Sulistyowati, Sofyandanu Setiadi)
DOI : 10.62951/karya.v1i2.353
- Volume: 1,
Issue: 2,
Sitasi : 0 31-May-2024
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| Last.06-Aug-2025
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Kuncup Melati School consists of Kindergarten, Elementary School and Junior High School is one of the private schools located in the middle of the city which is quite strategic and very easy to access and in a densely populated area. In addition to being in a strategic and densely populated location, this school is a private school that does not charge any fees to its students. Funded by a Khong Kauw Hwee Foundation.Every year like other private schools, it opens registration opportunities, but even though the school is free, there are not many students, especially the community in the school environment, the school already has social media which is a means of information and promotion of activities and activities from the school, but registrants who enter this school sometimes do not meet the quota provided by the school. On this occasion, the Community Service Team will carry out activities with the theme of optimizing effective promotional media that can help achieve the target of students who register at Kuncup Melati School. , namely with promotional activities other than social media can be done with other media. The hope is that with this promotional optimization activity, it can increase public interest in entering school at Kuncup Melati.
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2024 |
Digitalisasi Perusahaan Untuk Meningkatkan Kinerja Karyawan
(Purnomo Ari Wibowo, Sulistyowati Sulistyowati, Andar Sri Sumantri, Ngaijan Ngaijan, Kurniawan Teguh Santoso, Jumaizi Jumaizi, Supriyanto Supriyanto)
DOI : 10.58192/profit.v3i2.2433
- Volume: 3,
Issue: 2,
Sitasi : 0 28-May-2024
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| Last.07-Jul-2025
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There are so many companies nowadays, some are large companies and some are small companies. Every company certainly hopes to continue to exist in an era of intense competition. Without realizing it, technology is also experiencing rapid development too. The problem faced by companies is how to improve employee performance with current technology. The company realizes that employee performance is very important so that the company can compete with other companies. One way to improve company performance is by digitalizing the company. Steps that companies can take in implementing company digitalization are: creating a business website, carrying out digital marketing, implementing cloud computing, utilizing big data, implementing AI technology, and participating in digital training for their employees.
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2024 |
Determinan Kinerja Karyawan Muslim Pada Lembaga Keuangan Syariah
(Intan Dwi Sulistyowati, Sutianingsih Sutianingsih, Ruli Widyaningtyas)
DOI : 10.61132/prosemnasimkb.v1i1.1
- Volume: 1,
Issue: 1,
Sitasi : 0 17-May-2024
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| Last.07-Aug-2025
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Realizing the importance of improving the performance of employees who are members of sharia financial institutions, it is necessary to identify the factors that can influence it. According to studies from previous research, innovative ability, Islamic leadership and personality are factors that can improve the performance of Muslim employees, especially among employees of sharia financial institutions. This theoretical review aims to conduct a study on the influence of Islamic leadership, personality and innovative abilities on the performance of Muslim employees in Islamic financial institutions. Apart from that, it also aims to understand several indicators of these variables which can be used as references in further research. Based on the results of Islamic leadership studies, innovative abilities and employee personality have a significant influence on employee performance in Islamic financial institutions.
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2024 |
PEMBERDAYAAN CIVITAS AKADEMIKA DAN MASYARAKAT DALAM BUDIDAYA TANAMAN SECARA HIDROPONIK UNTUK MEWUJUDKAN GREEN CAMPUS DI UNIVERSITAS TERBUKA MALANG
(LILIK SULISTYOWATI, M. FAUZI HAFA, DARWIYATI, ASTRI SUMIATI)
DOI : 10.37832/asawika.v8i2.143
- Volume: 8,
Issue: 2,
Sitasi : 0 18-Dec-2023
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| Last.02-Aug-2025
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AbstrakKeberadaan kampus yang merupakan tempat dimana teknologi, ilmu pengetahuan dan inovasi ditegakkan, menjadi komunitas di tingkat lokal yang berperan penting dalam berkontribusi menerapkan prinsip sustainability dalam ruang lingkup lingkungannya. Tim PKM UPBJJ-UT Malang melaksanakan kegiatan pemberdayaan yaitu pelatihan bagi civitas akademika dan masyarakat mengenai budidaya tanaman secara hidroponik untuk mewujudkan green campus. Berdasarkan hasil kegiatan pengabdian ini maka dapat disimpulkan bahwa kegiatan berlangsung dengan baik, dengan antusiasme tinggi dari peserta yang terlibat. Tanaman hias hidroponik yang ditanam dalam rangka mewujudkan green campus karena memiliki banyak manfaat bagi lingkungan yaitu selain bermanfaat bagi keindahan, dapat juga untuk menyerap polusi udara. Secara umum, terjadi peningkatan pengetahuan oleh peserta pelatihan dari sembilan aspek persepsi peserta mengenai budidaya tanaman secara hidroponik.Kata Kunci: Green campus; Hidroponik; Polusi udara; Tanaman HiasAbstractThe existence of a campus, which is a place where technology, science and innovation are upheld, is a community at the local level that plays an important role in contributing to the applying of the principles of sustainability within the scope of its environment. The PKM UPBJJ-UT Malang team carried out empowerment activities, namely training for the academic community and the local community regarding hydroponic plant cultivation to realize a green campus. Based on the results of this service activity, it can be concluded that the activity went well, with high enthusiasm from the participants involved. Hydroponic ornamental plants are planted in order to realize a green campus because they have many benefits for the environment, namely being beneficial for aesthetics, and they can also absorb air pollution. In general, there was an increase in the knowledge of training participants from the nine aspects of participants' perceptions of hydroponic plant cultivation..Keywords: Green Campus; Hydroponics; Air pollutan; Decorative plants
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2023 |