A quality learning process is a learning process developed based on the results of the evaluation. One of the evaluations of the learning process is the systems thinking approach. This study aims to determine the constraints of the learning process with systems thinking approach and determine problem-solving strategies to improve the quality of the learning process. The research method used is a descriptive qualitative method and group model building. Based on the results of the study, it shows that the objective variable in the learning process is student understanding, the supporting variable to better understand the lecture material is the creativity of the lecturer.

Internet of Things (IoT) is a dynamic global network infrastructure with standard configuration capabilities and interoperable communication protocols where physical and virtual "things" have identities, physical attributes and virtual personalities and use smart interfaces, and are integrated into the network. Water is a source of life for humans and nutrients needed by humans. One of the essential daily needs of living things in this world that cannot be separated is water. The problem or obstacle that exists with the use of artesian water is that when the meter calculation (usage standard) is still using human labor, in other words there is a mobile officer at the end of every month, while in the middle of the month the officer returns to provide a payment account receipt. Not yet, if the officer has difficulty checking, they have to be behind the customer's house if the meter (standard of use) is located behind the house, and the place is not strategic. Then sometimes the recording is not accurate because it is not in accordance with the usage of the existing customer being metered. This gives the effect of a longer process, less accurate results, and makes the job more difficult and customers also feel worried that if the staff is not careful about recording water usage, the authors are inspired to design and make a tool to make it easier to record water usage with modern technology. namely the Artetis Water Billing Information System using Water Flow and IoT-based Sim900A in the Purwoyoso village area of Semarang where people can maintain and manage water more effectively and efficiently for human survival.

Permasalahan dalam proses kegiatan operasional kapal asing yaitupelayanan kapal asing harus mendapat perhatian besar dari agen kapal karena itu setiap masalah pelayanan harus dapat diatasi dengan baik. Tujuan penelitian ini adalah: 1) Untuk mengetahui aktivitas operasional dalam hal pelayanan kapal asing oleh jasa keagenan PT Samudra Raya Line, 2) Untuk menjelaskan hambatan yang terjadi selama pelaksanaan pelayanan kapal asing.Jenis penelitian ini adalah penelitian kualitatif dengan metode deskriptif. Penelitian ini dilaksanakan di PT Samudra Raya Line. Teknik pengumpulan data yang digunakan yaitu dengan cara wawancara (interview), observasi, dan studi dokumentasi. Sedangkan informan (narasumber) yang dijadikan penelitian adalah pegawai yang terdiri dari direktur, petugas bagian operasional dan pembimbing prada di PT Samudra Raya Line.Hasil penelitian ini adalah: 1) Proses kegiatan operasional pelayanan kapal asing di PT Samudera Raya Line terdiri dari serangkaian tahap antara lain: persiapan,pelaksanaan pelayanan kapal di pelabuhan, evaluasi proses kegiatan operasional pelayanan kapal asing di PT Samudra Raya Line Surabaya. 2) Secara umum proses kegiatan operasional pelayanan kapal umum proses kegiatan operasional pelayanan kapal asing di PT Samudra Raya Line telah berjalan lancar meskipun demikian masih ada beberapa hambatan yang perlu mendapatkan perhatian antara lain, kurangnya petugas operasional di PT Samudra Raya Line, terdapat 1 petugas operasional yang bekerja di perusahaan ini dari sekian banyaknya pekerjaan yang ada dan kurangnya alat-alat penunjang pekerjaan di PT Samudra Raya Line,terdapat masing-masing 1 mesin fotocopy, 1 mesin scan, 1 mesin ketik manual, 1 almari arsip Kata Kunci: proses kegiatan, operasional, pelayanan kapal asing