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Avid Tri Asih; Ika Wulandari

ARDHI : Jurnal Pengabdian Dalam Negri 2024 Asosiasi Riset Pendidikan Agama dan Filsafat Indonesia

Community service activities aim to increase understanding and knowledge about digital or non-cash payment systems. This service was carried out at the MSMEs of the "Bu Yani" Grocery Store located in Karanglo, Argomulyo, Sedayu District, Bantul Regency and the MSMEs of the "Bu Ratmi" Grocery Store located in Balong, Kaligintung, Temon District, Kulon Progo Regency. The stages used in service activities are 1. Observation, 2. Presentation, 3. Training and Mentoring, 4. Evaluation. The result of this service activity is that MSME actors already understand QRIS and its benefits as an effective means of payment transactions, and the two grocery store MSMEs already have a new payment instrument with non-cash payments.

I wayan dikse Pancane; Ahmad Aslih Syani Abu Zahir

Jupiter: Publikasi Ilmu Keteknikan Industri, Teknik Elektro dan Informatika 2024 Asosiasi Riset Ilmu Teknik Indonesia

Electricity is a primary human need today. Because nowadays all equipment is electronic-based, it allows the use of large amounts of power every day. It can be seen clearly that every year the use of electricity is increasing. An example that we can see the development of the times at this time, so many restaurants are emerging. Each restaurant requires a large amount of electrical power for their production equipment. With the need for large electrical power, a tool is also needed to be able to monitor the power. One of the advances that can be felt is in the field of control, currently with the network technology, computers can be solved, especially those based on the internet / IOT (Internet Off Things) which have grown rapidly making the problem of distance and time barriers can be solved solution and time. The interface used for operation is App Invetor, which system-wise, App Inventor consists of two components, namely the server and the client. The App Inventor server functions to store all program assets and provide other services related to application (project) file management.

Santi Rimadias; Milka Abigail Soetadi; Jonathan Jonathan; Kenny Wellianto; Muhammad A +3 more

Jurnal Pelayanan Masyarakat 2024 Lembaga Pengembangan Kinerja Dosen

This community service aims to increase the competitiveness and visibility of Kedai Gading Serpong MSMEs through the creation of offline promotional media and the addition of locations on Google Maps. Within ± 2 months, the community service team provided promotional assistance in the form of banner redesign, menu creation, and location improvements on Google Maps. Through the planning, implementation, and evaluation stages, the program has succeeded in improving the professionalism and accessibility of store customers. As a result, the increase in visibility and attractiveness of the store can be seen through the installation of banners, menu posts, and the addition of locations on Google Maps. Kedai Gading Serpong positively welcomed this program, showing success in improving promotions and services. In conclusion, the combination of offline and digital promotion is effective in developing MSMEs in the era of fierce market competition.

Ajeng Dwi Retnani; Suryani Hartati

Jurnal Pengabdian Masyarakat Nusantara (Pengabmas Nusantara) 2024 Universitas Muhammadiyah Manado

Adolescence is the age of growth for physical, social, and thinking power for the level of knowledge. They go through a period called puberty, which is when individuals reach sexual maturity. This age is filled with high curiosity and the desire to try something new. Freedom and ease in accessing various content both on social media and the internet can have both positive and negative impacts. Ease of access, one of which is pornographic content, can be easily accepted and viewed by the public, especially teenagers. Pornography addiction in teenagers has the impact of destroying their future.  The main target is cognitive abilities which will then influence the process of thinking, remembering and recalling recorded data stored in the brain. So, this community service activity aims to provide knowledge to 26 students of SMK Negeri 16 Central Jakarta class XIIA about the dangers of pornographic video addiction in teenagers. This activity method uses lecture and question and answer methods. The author conveys the meaning of pornography, types of pornography, influencing factors, the dangers of pornography addiction and the role of nurses in preventing addiction to pornographic videos in adolescents. Students played an active role in the activity process and there was an increase in posttest scores as much as 78% of students answered well. The author hopes that students can apply it in everyday life so as to avoid addiction to pornographic videos.

Meidiana Putri Alyssa; Etty Zuliawati Zed; Jasmine Nanda Shabirah; Ayu Ainunisa

Kegiatan Positif : Jurnal Hasil Karya Pengabdian Masyarakat 2024 Asosiasi Riset Ilmu Manajemen Kewirausahaan dan Bisnis Indonesia

The implementation of this community service involves one MSME, namely 'Mask and Furniture Wholesale Shop'. Located in Jayamukti Village, Central Cikarang District, Bekasi Regency or about 4.0 km from Pelita Bangsa University. MSMEs wholesale masks and furniture play a strategic role in meeting community needs, especially during the pandemic and changes in people's lifestyles that lead to online shopping. This service aims to examine the effect of training and e-commerce utilization in improving the competitiveness and operational efficiency of wholesale stores in this sector. Through training that focuses on the use of e-commerce platforms and internet-based marketing strategies, it is hoped that this training can evaluate the impact of digital transformation on the business growth of mask and furniture wholesale stores. The method used is a qualitative method, namely through a case study approach and in-depth interviews with MSME players, with the aim of analyzing the effectiveness of training that focuses on the use of ecommerce platforms and online marketing strategies. The results of the service showed that ecommerce training improved the ability of MSMEs to access a wider market, optimize business management, and increase sales. In addition, MSME players also face challenges such as technology adaptation and logistics management. This study provides recommendations on the importance of continuous training, technological infrastructure support, and collaboration between the government and e-commerce platforms to maximize the potential of wholesale MSMEs in the digital era..  .

Jordan Syah Gustav; Sari, Rizqy Kartika; Nurriwanti, Nabylla Sharfina Sekar

Jurnal Pengabdian Masyarakat Nusantara (Pengabmas Nusantara) 2024 Universitas Muhammadiyah Manado

According to legal regulations Republic of Indonesia No. 32 2009 concerning Environmental Protection and Management, it states that waste is the remaining results of activities or businesses whose reprocessing requires more effort and if the storage is not carried out properly it will pollute the environment. Hazardous and toxic waste is classified into three types based on its nature: liquid waste, solid waste, and gas waste. According regulations No. 74, 2001 concerning the Processing of Hazardous and toxic Materials, Hazardous and toxic Waste is the remainder of a business and/or activity that contains hazardous and/or toxic materials which due to their nature and/or concentration and/or quantity, either directly or indirectly, can pollute and/or damage the environment, and can endanger the environment. The implementation of Community Service activity focus on increase Awareness of Hazardous and toxic Waste Management in accordance with laws and regulations, To store and manage Hazardous and toxic Waste in the workplace. The implementation of this Community Service activity was carried out online in August 2024 inviting workers and prospective fresh graduates who were interested in fulfilling aspects of Hazardous and toxic waste management. The results of this activity the pre-test and post-test showed that webinar participants, increase in knowledge about Hazardous and toxic waste of 72%. A significant increase in knowledge is expected to improve community behavior regarding Hazardous and toxic waste.

Hilmi Satria Himawan; Sofyan Hakim; Verra Rizki Amelia; Ria Muliyana; Fitriani Fitriani +1 more

Jurnal Pelayanan dan Pengabdian Masyarakat Indonesia (JPPMI) 2024 Sekolah Tinggi Ilmu Administrasi Yappi Makassar

MSMEs play an important role in the global economy, driving job creation, innovation, and economic growth. However, there are challenges such as financing and regulatory burdens caused by, among other things, difficulties in preparing financial reports. These obstacles begin with several issues, namely the loss of invoices, which makes it difficult to gather data for financial report preparation, discrepancies in stock between the cashier application and physical counts, and ineffective stock opname. Based on these issues, the objective of this Community Service is to provide an overview of ideas for optimizing the work system at MSME MESMart and to assist in the preparation of financial reports easily using a cloud-based accounting application called Jurnal Bijak. With the implementation of community service, it is hoped that various problems arising from obstacles in financial report preparation can be minimized. The method used is Participatory Action Research (PAR), involving active participation from participants to identify problems and seek solutions collaboratively. The results of this activity can implement work programs, from optimizing store program, creating cloud-based financial reports, and arranging store displays.

Kuni Naila’L Muna; Hasim As’ari

Faedah : Jurnal Hasil Kegiatan Pengabdian Masyarakat Indonesia 2024 FKIP, Universitas Palangka Raya

This community service process aims to increase community knowledge and awareness regarding Final Income Tax for MSMEs. The partners of this activity are fashion businesses and grocery stores in Caturharjo village, Sleman District, Sleman Regency. The type of this activity is carried out in discussions, case studies, simulations, training, and assessments with a direct meeting method. This service was carried out for 5 meetings which were held on October 6, 13, 20, 26, 27, and November 3, 2024. This process is carried out in stages by coming directly to the partner's place. The results of this community service provide results to target partners in the form of increased understanding of taxation, Final Income Tax for MSMEs, calculation of Final Income Tax, and the process of making NPWP.

Amir Hamzah; Ainun Ainun; Nurul Putri Muliyana

Epsilon : Journal of Management (EJoM) 2024 Lembaga Pengabdian Masyarakat Universitas Ichsan Gorontalo

The aim of this research is to determine the simultaneous and partial influence of the Service Quality (X) variable consisting of Reliability (X1), Responsiveness (X2), Assurance (X3), Empathy (X4), and Physical Evidence (X5) on Satisfaction Consumer (Y) Mobile Phone Service at the Kandilo Cell Com Shop in Tanah Grogot.The samples in this study were consumers who serviced cellphones at the Kandilo Cell Com Shop in Tanah Grogot in June and July 2023 using an incidental sampling technique and the number of samples obtained was 70 people. Consumers as the sample in this study were given a questionnaire consisting of 22 statements. Responses to the questionnaire were tested for validity and reliability before multiple linear regression analysis was carried out.Next, partial testing was carried out by looking at the t-count value for each service quality variable consisting of Reliability (X1), Responsiveness (X2), Assurance (X3), Empathy (X4), and Physical Evidence (X5). Each amounting to 4,878; 2,912; 2,805; 3,268; 1.126 which when compared with ttable of 1.997, then reliability (X1), responsiveness (X2), guarantee (X3), and empathy (X4) influence consumer satisfaction (Y) of cellphone service at the Kandilo Cell Com Store in Tanah Grogot because of the value tcount > ttable. Meanwhile, physical evidence (X5) has no effect on consumer satisfaction (Y) with cellphone service at the Kandilo Cell Com Shop in Tanah Grogot because the calculated t value < t table. So the most dominant influence on consumer satisfaction (Y) of cellphone service at the Kandilo Cell Com Shop is the Reliability variable (X1) because the tcount is the highest.    

Muhammad Za’im Mutahajjidir Rohim; Bagus Setiawan

JUREKSI (Journal of Islamic Economics and Finance) 2024 STIKes Ibnu Sina Ajibarang

This research is motivated by the existence of the Darul Ulum Islamic Boarding School which is located in Rejoso Hamlet where the people in the hamlet are dominant in their livelihoods as private employees, not a few people from young people who prefer to migrate rather than explore the potential that exists in the region, because the problem is that not all local people can take advantage of the economy with the existence of the Islamic boarding school. The focus of research in writing this thesis is. 1. How are the efforts of the community in utilizing the Darul Ulum Islamic Boarding School to improve the community's economy in Rejoso Hamlet, Ngumpul Village, Jogoroto District, Jombang Regency? 2. How is the impact of the Darul Ulum Islamic Boarding School on the economic increase in Rejoso Hamlet, Ngumpul Village, Jogoroto District, Jombang Regency? To find out the community's efforts in utilizing the Darul Ulum Islamic Boarding School to improve the community's economy in Rejoso Hamlet, Ngumpul Village, Jogoroto District, Jombang Regency. 2. To find out the impact of the Darul Ulum Islamic Boarding School on economic improvement in Rejoso Hamlet, Ngumpul Village, Jogoroto District, Jombang Regency. The method used in this research is descriptive qualitative approach. The research location is in Rejoso Hamlet, Ngumpul Village, Jogoroto District, Jombang Regency. Data sources taken using primary and secondary data. Data collection by observation, interview, and documentation. Data analysis in the form of data collection, data reduction, data presentation, and drawing conclusions. Checking the validity of the data. From the results of the data discussion it can be seen that. Community efforts in utilizing Darul Ulum Islamic Boarding School to improve the community's economy are opening a laundry service business, food business, and grocery store. 2. The positive impact of the existence of the Darul Ulum Islamic boarding school increases income, opens up jobs, facilitates access to daily needs. While the negative impact is the high number of business competitors, price differences and payment systems, cheating between business owners. 

Rini Utari; Junita Putri Rajana Harahap

Jurnal Mutiara Ilmu Akuntansi (JUMIA) 2024 Pusat Riset dan Inovasi Nasional

An Accounting Information System (AIS) is a system used to collect, store, process and present accounting information that is relevant and useful for decision making in an organization. The aim of this research is to determine the analysis of accounting information systems in improving the efficiency of financial reporting of the North Labuhanbatu Regency Social Service. This research uses qualitative research methods. The research method used is interviews (in-depth interviews) with research subjects, observation and documentation. The aim of this research is to describe Accounting Information System Analysis in Improving the Efficiency of Financial Reporting for the North Labuhanbatu Regency Social Service. The object of this research is the North Labuhan Batu Social Service. The subjects of this research were North Labuhan Batu social service employees. The data analysis technique used/used in this research is the Descriptive Analysis method. The data collected will be analyzed according to the criteria and things required in data collection. Research also shows that the integration of accounting information systems with other management systems, such as client data management systems and social programs, has improved coordination between departments. Previously, data was often re-inputted and processed separately by each unit, causing data duplication and potential errors. Based on evaluation results, training should be updated periodically to reflect changes in technology and organizational needs. Research shows that a continuous approach to updating training materials and teaching methods can ensure that employees always have relevant and up-to-date information. The North Labuhanbatu District Social Service should consider conducting regular follow-up training to introduce new features of the SIA and address changes in regulations. Based on the results of research related to Accounting Information System Analysis in Improving the Efficiency of Financial Reporting of the North Labuhanbatu Regency Social Service, it can be concluded that this technology significantly increases efficiency, accuracy, transparency and security in financial reporting. The implementation of AIS has reduced manual errors and accelerated the reporting process, enabling more accurate and timely financial reports, as well as supporting better decision making and tighter oversight.

Nor Laili Fitri Ameliah; Nugraeni Nugraeni

Publikasi Hasil Pengabdian dan Kegiatan Masyarakat 2024 Asosiasi Periset Bahasa Sastra Indonesia

Bookkeeping is an important part of running a business. This simple bookkeeping assistance and training activity was carried out in Argomulyo Village, Sedayu District, Bantul Regency, Yogyakarta Region by taking 2 samples of MSME actors, namely “Grocery Store” owned by Mrs. Ina and “angkringan soto” owned by Mrs. Yuningsih. Based on the results of interviews and observations that have been made, there are several problems of these MSME business actors, which are almost the same, including that MSME actors have not made financial records consistently and there is no separation of records between business capital and personal finances. Therefore, from these problems, assistance and training in making simple bookkeeping have been carried out using materials consisting of modules related to MSME financial accounting. Assistance and training in bookkeeping for MSME actors in Argomulyo Village aims to improve the ability of MSME actors to manage their business finances. The method used for this community service activity is to provide training in bookkeeping and mentoring the material provided consists of modules that are guided by MSME financial accounting. The result of this activity is that with the training and mentoring activities related to simple bookkeeping, MSME actors already know the importance of implementing simple bookkeeping in their business and can distinguish between business capital and personal finances

Thomas Afrizal; Han Sulaiman; Dwi Yulistyanti; Naely Farkhatin; Aulia Paramita

JURNAL PENGABDIAN MASYARAKAT AKADEMISI (JPMA), 2024 CV. ALIM'SPUBLISHING

The increasing number of internet users makes Indonesia a very potential market for e-commerce. The growth of the middle class and the literacy rate of online buyers and sellers is also growing. E-commerce itself is not new, but its rise marks a new milestone for this industry in the country. Although it is growing quite rapidly, there is still one major problem that is preventing e-commerce in Indonesia from taking off, namely the problem of consumer trust in e-commerce sites. Consumers still do not trust the sales system with a non-physical buying and selling process, do not trust to provide credit card numbers to e-commerce services and are still afraid of fraud. However, this crisis of trust can actually be solved. One of the many ways is to use a payment service that has guaranteed security. Not all e-commerce can provide their own payment system, now there are many services that provide a secure payment system and are especially easy to apply to online stores. E-commerce players can use this payment system easily, quickly and which can improve the performance process in their online stores. However, the selection of services that provide a payment system must also be considered carefully. A secure payment system provider will provide a sense of security to prospective buyers, meaning that consumer trust must be built by e-commerce service providers so that consumers can be comfortable and do not encounter problems in making purchases and paying for products in the online stores provided.Security is important, the use of credit cards is widely highlighted because there are still many unpleasant incidents or fraud that occur due to the use of credit cards. Education on this security needs to be carried out continuously, because it will be related to consumer behavior.

Moh Solehatul Mustofa; Tutik Wijayanti; Noviani Achmad Putri; Mico Lesmana Putra; Nurul Amaliah +1 more

Jurnal Masyarakat Mengabdi Nusantara 2024 STIPAS Tahasak Danum Pambelum Keuskupan Palangkaraya

The fish smoking business in Badarharjo Village has quite large potential to continue to grow. The smoked fish industry is carried out traditionally by the community and grows well with fresh fish as raw materials supplied from TPI in surrounding villages. Smoked fish entrepreneurs are dominated by mothers. Based on the situation analysis, the smoked fish produced was not stored properly, because most of the smoked fish had been cooked by buyers within a short time. Meanwhile, packaging is still done simply, namely using teak leaves or used newspaper as wrapping and then putting it in a plastic bag. Based on this, it is very important to hold Community Empowerment in Increasing Smoked Fish Production in Badarharjo Subdistrict Village in the form of training on storing and packaging processed Smoked Fish into Fozen Food. This community service activity was carried out to provide knowledge about the process of storing smoked fish properly and packaging smoked fish to make it attractive. The target output of this community service activity is publication in national journals with ISSN, news publication in mass media and video highlights of service activities uploaded to the YouTube channel. The training method in this activity is PRA (Participatory Rural Appraisal) which includes team formation, goal formulation, identification of target communities, collection and analysis of needs, determining problem solution priorities, preparation, implementation, mentoring, review and evaluation, then the final stage is determining needs. and new targets based on the results of evaluations that have been carried out. Activities are planned in two stages over two days. The first day was socialization on the importance of entrepreneurship and an introduction to vacuum equipment, the second day was training on making food packaging and labels as well as practicing the process of storing and packaging fish using vacuum techniques. This activity aims to ensure that people are able to increase their knowledge and skills in smoked fish entrepreneurship, have skills in using vacuum equipment, are able to carry out good fish packaging so that they can increase the added value of their products, and smoked fish entrepreneurs are able to increase their competitiveness in the market.

Nanda Betris Dea Maretta; Abdul Rahim; Khanisa Octavia; Alvinalia Alvinalia; Aprilian Habar

Router : Jurnal Teknik Informatika dan Terapan 2024 Asosiasi Profesi Telekomunikasi dan Informatika Indonesia

Archiving is nothing new for agencies. The movement of documents and other documents in and out of government agencies certainly requires filing. The storage carried out at the Samarinda City Regional Civil Service Agency Office has not been fully effective for the existing archives, because some of the archives carried out are still done manually. As a result, archives can easily be lost before archiving or data management is done, often requiring manual intervention. Storage usage causes errors in storing data and retrieving data. This website-based archive system is indispensable, this is because it can be used to make changes to data, such as reducing the amount of paper used and changing the way data is stored (going paperless). This archive website system was created using the Vscode application. Where the Programming Language used is PHP and SQL, with Xampp used for web server operations and SQL for database management, by sending letters paperlessly will minimize errors that have occurred so far. While the software development method or system design uses the Waterfall method. Waterfall methodology is a type of application development model that is integrated into the classic life cycle. The purpose of making this website is to create a website system that processes email archive data in an easy-to-use way.

Muhamad Yusup Ginanjar Trisnadi; Ade Komaludin; Edy Suroso

Jurnal Manajemen dan Ekonomi Bisnis 2024 Pusat Riset dan Inovasi Nasional

This research aims to examine the influence of service quality, Atmosphere Store, bundling product and point of purchase to Impulsive buying through Corporate image as an intervening variable. The study was conducted on Alfamart Members in the North Ciamis Region. Sampling is carried out using techniques propotioned stratified random sampling, with a total sample size of 210 samples, spread across 16 Alfamart stores in the North Ciamis Region. The research instrument used was a questionnaire with a Likert scale. The analysis technique used is structural equation modeling with the smartPLS application. The results of this research show that, 1) Service quality is in good condition, whereas Atmosphere Store, Bundling product, Point of purchase, Corporate image and Impulsive buying in very good condition; 2) Quality of service, Atmosphere Store, Bundling product and Point of purchase positive and significant effect on Corporate image; 3) Quality of service, Atmosphere Store, Bundling product and Point of purchase positive and significant effect on Impulsive buying; 4) Corporate image positive and significant effect on Impulsive buying; 5) Quality of service, Atmosphere Store, Bundling product and Point of purchase influence on Impulsive buying through Corporate image as an intervening variable.  

Vicky Fatur Rahman; Agus Abdurrahman

Jurnal Bisnis Kreatif dan Inovatif 2024 Asosiasi Riset Ilmu Manajemen dan Bisnis Indonesia

The purpose of this study is to evaluate (1) the impact of product quality on customer satisfaction, (2) the contribution of service quality to customer satisfaction, and (3) the effect of price on customer satisfaction. This study uses a quantitative approach with participants consisting of customers who have made purchases and visited Sido Mulyo Building Store in Yogyakarta, totaling 90 selected respondents based on the calculation by Hair et al. (2010). Data were analyzed using multiple linear regression with the IBM SPSS Statistic 22 analysis tool. The findings of this study indicate that (1) product quality has a positive and significant contribution to customer satisfaction at Sido Mulyo Building Store Yogyakarta, (2) service quality also has a meaningful and significant impact on customer satisfaction at Sido Mulyo Building Store Yogyakarta, and (3) price has a positive and significant effect on customer satisfaction at Sido Mulyo Building Store Yogyakarta.

Nanda Putri Widianti; Sri Trisnaningsih

International Journal of Economics, Management and Accounting 2024 Asosiasi Riset Ekonomi dan Akuntansi Indonesia

The rise of digital-based financial service platforms that help MSMEs as a sales transaction tool has many benefits for MSMEs, one of which is making it easier to prepare financial reports based on EMKM SAK because the digital payment system is able to store sales recaps accurately. The use of financial service platforms is also used by several MSME players in Lakarsanti District, Surabaya. For this reason, the author's aim is to analyze whether the use of digitalization of the payment system affects the preparation of financial reports in MSMEs in Lakarsantri District. Qualitative research with descriptive analysis methods. Also, semi-structural interviews were conducted with MSME business actors in Lakarsantri District. The results of this research are that many MSMEs in Lakarsantri District already use digital payment systems, but there are still many MSMEs that do not prepare financial reports. There are MSMEs that carry out simple financial records manually, only recording income and expenditure information, which is far from following EMKM SAK. And several MSMEs that have used digital payment systems and carried out simple financial records have felt helped by accurate transfers and transaction recaps.

Taufikurrahman Taufikurrahman; Rachmadhany Iman; Ahmad Haikal Nuqqy Zahhar

Router : Jurnal Teknik Informatika dan Terapan 2024 Asosiasi Profesi Telekomunikasi dan Informatika Indonesia

The creation of the website of MaQis Alhamidy 4 Islamic Boarding School aims to provide an effective means of information and promotion to support the Qismart self-service store managed by the pesantren. In today's digital era, the existence of a website is very important for organizations, including Islamic educational institutions such as Pondok Pesantren MaQis Alhamidy 4. This website is designed not only to convey information about pesantren activities and services, but also to promote the pesantren self-service which serves as one of the main sources of income. Website development is carried out through several stages, namely observation, identification, implementation, and evaluation. The KKN Inovasi Pesantren Group 02 team, consisting of 16 members, was directly involved in this process. In the observation stage, the team observed and recorded the phenomena that occurred in the pesantren. Problem identification was conducted through interviews with pesantren administrators to understand the needs and challenges faced, especially related to the self-service information and promotion system. The implementation stage involved information collection and assistance in using the website as an information medium. Evaluation was conducted to reflect on the process and results achieved. The results of this project show that the developed website successfully created an effective platform to introduce and promote Qismart Supermarket to the community. The website facilitates access to important information and strengthens the brandi.

Jelita Amalia Putri; Iswati Iswati; Siti Aisah; Anis Fitriyasari

Jurnal Penelitian Manajemen dan Inovasi Riset 2024 Asosiasi Riset Ilmu Manajemen Kewirausahaan dan Bisnis Indonesia

This research is aimed at understanding in more detail "quality of service and price on customer satisfaction" in accordance with the problem raised, which is the effect of service quality and price on customer satisfaction at Drug Store Rafa Farma Surabaya. The researcher assumes that service quality and price have a positive and significant effect on customer satisfaction. This research uses primary data obtained from direct observation and questionnaires distributed to respondents, which will then be analyzed using multiple linear regression.