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Orce Kabunggul; Mohamamd Makbul; Muh. Alfian

Journal of Law and Administrative Science (JLAS) 2024 Universitas Teknologi Surabaya

This research at the Public Housing and Settlement Area Service (PRKP) Karawang Regency,Identification of research problems Compensation is not in accordance with performance. (X1), servicequality has not met expectations. (X2), Inadequate facilities and infrastructure. (X2), Have not reachedstandardization of performance. (Y) and Less Effective Employee Performance. (Y) so the problem iswhether there is an effect of salary levels and employee performance on service quality at the PublicHousing and Settlement Area Service (PRKP) Karawang Regency, then the benefits for postgraduatestudents can be used as a reference for further research. Employee Salaries and Performance on ServiceQuality at the Public Housing and Settlement Area Office (PRKP) of Karawang Regency. Quantitativeresearch methods by observation and distributing online questionnaires to respondents, Data Analysis byCollecting data on the first Primary and secondary model analysis, Data reduction, Data presentation,Drawing conclusions. combined the two indicators in accordance with the hypothesis. In this test, it can beseen that Compensation (XI) and Service Quality (X2) have a significant effect on Employee Performance.Based on the conclusions and consequences described, the author intends to improve the compensationvariable X1 and Service Quality Variable (X2) if you want to increase employee performance variable (Y).

Atmaja, Danuditya Purna; Ghurri, Ainul; Andriana, Laily Mita; Rosanti, Dwike Primadita; Ningrum, Selfya

Jurnal Pengabdian Kepada Masyarakat 2024 Sekolah Tinggi Pastoral Kateketik Santo Fransiskus Assisi

Sports injuries are injuries that occur during training, competition or after exercise. Sports injuries occur due to the inability of tissues (muscles, joints, tendons, skin) and other organs to receive training loads during exercise. Factors that influence the occurrence of injuries, namely individual conditions (age, gender, character, experience, warm-up, posture abnormalities), sports facilities (shape and size of equipment), sports characteristics (type of sport), physical environment (temperature and humidity). If not treated immediately, it can cause cerebral vascular disorders (heat stroke) and immediately do an examination if you experience an injury during exercise, so that you can get fast and proper treatment. On this occasion, lecturers from the Faculty of Health Sciences, Anwar Medika University (UAM) Sidoarjo held counseling activities for vocational students in the Krian Sidoarjo sub-district area. The purpose of this counseling is expected so that later SMK students can play an active role in conveying and implementing the knowledge in this activity to help the community around their place of residence.

Haniifah Rihadatulsyani; Rachmawati Novaria; Adi Soesiantoro

Desentralisasi : Jurnal Hukum, Kebijakan Publik, dan Pemerintahan 2024 Asosiasi Peneliti dan Pengajar Ilmu Hukum Indonesia

The study was intended to anlyze evaluations regarding the quality related to online registration of population administration at the Population and Civil Registration of Gresik Regency. The method used in the study is descriptive research with a qualitative approach. This descriptive research method was chosen to present data systematically, factually, and accurately regarding the facts in the field. This research model uses an approach to the implementation of service quality at the Population and Civil Registration Service of Gresik Regency. The results of this study are statutory regulations (Law Of The Republic Of Indonesia Number 25 Of 2009) where publics services is a primary obligation of all government officials to organize activities or a series of activities in order to fulfill service needs in accordance with statutory regulations for every citizen and resident for goods and services provided by public service providers. And from this study we can see together that the supporting factors of the analysis of the quality of online registration service of Gresik Regency.

Rahmad Pancipta Sukma; Ahmad Jauhari; Brahma Wahyu Kurniawan

Jurnal Penelitian Manajemen dan Inovasi Riset 2024 Asosiasi Riset Ilmu Manajemen Kewirausahaan dan Bisnis Indonesia

The purpose of this study is to ascertain how customer satisfaction at the Honda Sinar Wijaya Motor Kediri dealer is impacted by factors such as location, pricing, and service quality. Quantitative research is what this kind of study is. Primary and secondary data are the methods of data collecting that are employed. At the Honda Sinar Wijaya Motor Kediri Dealer, 77 respondents provided samples for the study through the use of the incidental sampling technique. Literature reviews, interviews, and questionnaires were used to gather the research data. Multiple linear regression analysis is the method of analysis that is employed. The t-test of the service quality variable showed a significant partial influence on customer satisfaction with a sig result of 0.001 <0.05, and the study's multiple linear regression equation was Y = 19,414 + 0.375X1 + 0.521X2 + 0.291X3. With a sig value of 0.001>0.05, price has a strong partial impact on customer satisfaction. With a sig. value of 0.017>0.05, location has a strong partial impact on customer satisfaction. With a significance value of 0.000 <0.05, the F test yielded the F count result. According to the analysis's findings, customer satisfaction at the Honda Sinar Wijaya Motor Kediri Dealer is significantly impacted by pricing, location, and service quality all at the same time.

Cari Arianto; Agung Kwartama

Ocean Engineering : Jurnal Ilmu Teknik dan Teknologi Maritim 2024 Fakultas Teknik Universitas Maritim AMNI Semarang

 Ships with efficient port time reflect success in various aspects such as port operations, including time management, coordination between related parties, readiness of facilities and equipment, and workforce reliability. These efficiencies not only benefit port operators and shipping companies, but also contribute to smooth logistics supply chains, lower costs and increase economic competitiveness. Researchers determine 2 (two) types of data, namely secondary data and primary data, which will be processed through interviews and literature. By knowing each of the port time components above, we can understand the key to increasing operational efficiency, reducing costs, and ensuring smooth port and ship operations. Process optimization at each stage of port time implemented can help ports and shipping companies achieve competitive advantage and increase customer satisfaction   Keywords: , , , 

Sylvia Margaretha; Dwi Novita Sari

Sabar : Jurnal Pendidikan Agama Kristen dan Katolik 2024 Asosiasi Riset Ilmu Pendidikan Agama dan Filsafat Indonesia

Sunday School or what is called children's ministry, is the basis for preparing the church generation in the future. Instilling Biblical values ​​and forming the character of Christ are crucial in teaching Sunday school. That is why the creation of a curriculum as a better teaching program is very necessary. The purpose of this article is primarily to build awareness of the importance of the Sunday school teaching curriculum in order to form children's characters that are similar to Christ. The method used in this study is quantitative with a population of the Immanuel Kids Community Semarang child pastor. The researcher found how the curriculum really helps learning to be more focused and can achieve targets well, so it is recommended that the provision of the curriculum can be immediately applied to Sunday schools in local churches.

Anastasia Barek Mukin; Maria Prudensiana Leda Muga; Minarni Anaci Dethan

Akuntansi dan Ekonomi Pajak: Perspektif Global 2024 Asosiasi Riset Ekonomi dan Akuntansi Indonesia

This research aims to determine and analyze the implementation of an internal control system based on COSO (Committee of Sponsoring Organizations of the Treadway Commission) theory, including the control environment, risk interpretation, control activities, information and communication, and optimized monitoring in reducing the rate of returns of Disbursement Orders Funds (SP2D) at the Kupang State Treasury Services Office (KPPN). The type of research carried out was descriptive analysis. The data sources in this research are primary data and secondary data. Primary data is used to obtain information that is directly relevant to the object of study from original sources, so that the data is more accurate and specific. Secondary data is used to support and compare research results through journals, books or other references. There were three informants in this study. The data analysis technique used is the theory of Milles and Huberman. The results of this research indicate that the implementation of the internal control system at KPPN Kupang is not fully in accordance with the indicators outlined in COSO. KPPN Kupang does not have a Board of Commissioners and an Audit Committee and there are weaknesses in the information system used, namely there is no system validation that compares account data in the SAKTI application and banking data.    

Erna Dwi Lestari; Nur Ittihadatul Ummah

Jurnal Manajemen dan Pendidikan Agama Islam 2024 Asosiasi Riset Pendidikan Agama dan Filsafat Indonesia

This study aims to analyze and develop the management of guidance and counseling (GC) services through a website at Madrasah Tsanawiyah Negeri (MTsN) 8 Jember. The primary focus is to understand the implementation of web-based systems to support GC services, improve communication efficiency among counselors, students, and parents, and systematically document service outcomes. The research employed a qualitative descriptive method with data collected through interviews, observations, and documentation. The findings reveal that the website as a medium for GC services accelerates the information delivery process, facilitates students in accessing counseling services, and increases parental participation. Additionally, the system supports structured data management, making service evaluation more efficient. With proper management, the website becomes an effective tool in achieving GC objectives at MTsN 8 Jember.  

Nurul Wasillah; Yuliana Yuliana

Jurnal Manajemen Pariwisata dan Perhotelan 2024 International Forum of Researchers and Lecturers

This research is motivated by several problems. The aim of this research is to analyze the influence of food quality and employee service on guest satisfaction at the Pangeran City Padang Hotel. The type of research used in this research is descriptive with quantitative data. The type of data used in this research is primary data. The population of this research is research conducted on guests staying at the Pangeran City Padang Hotel. Questionnaires were distributed to 88 research respondents. With a sampling technique using nonprobability sampling. The data collection technique was carried out using a questionnaire with a Likert scale which had been tested for validity and reliability. Data from this research were processed using SPSS 25.00. The results of this study show that the overall food quality variable is included in the adequate category at 55.68%. Overall employee service is included in the adequate category at 44.32%. Overall guest satisfaction is included in the less satisfied category at 40.60%. The influence of food quality and employee service on guest satisfaction with customized R Square is 51.3% while 48.7% is influenced by other factors.

Dela Sari Day; Orpa G Manuain; Adrianus Djara Dima

Jurnal Kajian Ilmu Sosial, Politik dan Hukum 2024 Asosiasi Peneliti dan Pengajar Ilmu Hukum Indonesia

This study aims to find out and analyze legal protection for patients in health services in Sabu Raijua Regency. This research is an empirical  research supported by  an empirical legal approach using primary data in the form of interviews with related parties and secondary data in the form of literature books, research journals, laws and regulations, the internet, dictionaries of articles or newspapers. which was obtained using interview methods and document studies and processed and analyzed in several stages, namely editing, data systematization, verification and interpretation and analyzed in a qualitative descriptive manner. The results of the study show that (1) Legal protection for patients in health services in Sabu Raijua Regency is contained in Law Number 17 of 2023 concerning Health, Law Number 73 of 1958 concerning Criminal Law Regulations for All Regions of the Republic of Indonesia and Amending the Criminal Code (KUHP), Law Number 1 of 2023 concerning the Criminal Code (KUHP),  Burgelijk wetboek voor innesie (Civil Code). (2) Implementation of Legal Protection for Patients in Health Services in Sabu Raijua Regency Although it has been protected, in reality there are still shortcomings, namely it has not been implemented.

Sonya Sonya; Vischa Mansyera Pratama

Jurnal Manajemen Kreatif dan Inovasi 2024 International Forum of Researchers and Lecturers

This research is motivated by several problems. The aim of this research is to analyze the influence of product quality and service quality on consumer loyalty at Mamayu Resto, Solok City. The type of research used in this research is descriptive with quantitative data. The type of data used in this research is primary data. The population of this research is visitors who come to Mamayu Resto, Solok City. The research sample consisted of 93 consumers with a sampling technique using non-probability sampling. The data collection technique was carried out using a questionnaire with a Likert scale which had been tested for validity and reliability. Data from this research were processed using SPSS 25.00. The results of this research show that the product quality variable shows the sufficient category, with a percentage of 46.24%. The service quality variable shows the sufficient category, with a percentage of 59.14%.  The consumer loyalty variable shows the sufficient category, with a percentage of 51.61%. The variables product quality and service quality on consumer loyalty have an influence of 13.8% and 86.2% are influenced by several other factors.

Yuli Yanti Indah Sari; Makmur

Global Leadership Organizational Research in Management 2024 STIKes Ibnu Sina Ajibarang

This research aims to determine the effect of service quality and trust on customer satisfaction at IC Beauty Salon. To be able to gain an advantage in the competition for service quality, a company must meet customer satisfaction by implementing a strategy for the services offered. Customer trust is influenced positively and significantly by aspects of service quality and trust. Competition in the beauty industry is currently quite fierce along with the increasing interest of women and men in beautifying themselves. With this trust in consumers, IC Beauty now has 1 center and 1 central branch located on Jl. Surya Sumantri 106 branch is located on Jl. Ciumbeluit No. 49 Bandung . The quantitative research method used a sample of 61 respondents. The main data source used is primary data obtained from questionnaires that have been distributed to IC Beauty customers.

Whindi Ayu Mayrena; Sakina Nur Hayati; Ifta Takhul Laiya; Kafidin Muzakki

ARDHI : Jurnal Pengabdian Dalam Negri 2024 Asosiasi Riset Pendidikan Agama dan Filsafat Indonesia

E-Filing Service for Individual Taxpayers 1770 S to complete and report their annual SPT. According to Article 1 of Law Number 6 of 2009, the SPT or Announcement Letter is a document that must be applied by Taxpayers to inform the calculation and payment of tax on both tax and non-tax objects, assets and liabilities in accordance with applicable taxation law. regulation. Form 1770 S is intended primarily for simple individual taxpayers who have a gross income of more than Rp. 60 million per year. Before completing and filing the 1770 S Annual Tax Return, taxpayers must provide several documents, including Taxpayer Identification Number (NPWP), Electronic Filing Identification Number (EFIN), and proof of withholding. This Annual SPT reporting technique is carried out online via the DJP website www.djponline.pajak.go.id or via application.  

Mariatul Qoftia; Novera Martilova

Jurnal Ekonomi Keuangan Syariah dan Akuntansi Pajak 2024 Asosiasi Riset Ekonomi dan Akuntansi Indonesia

The aim of this research is to determine "the influence of deposit fees (ujrah) and service quality on gold pawn customer satisfaction at the Bukittinggi Syariah Pegadaian". This investigation uses quantitative methodology, specifically an associative approach. The sample size is determined by the size of the population; because the number of individuals in the population was less than 100, the entire sample was used. Primary data was collected from respondents through distributing questionnaires. Meanwhile, multiple linear regression, classical assumption testing, and hypothesis testing were used to analyze the data. The results of hypothesis testing show that gold pawn customer satisfaction at sharia pawnshops is influenced simultaneously by the variables of service quality and deposit fees (ujrah). This is supported by a significant value of 0.025 <0.05. With a value of 0.042 <0.05, the service quality variable has a partially significant effect on consumer satisfaction with gold pawning at sharia pawnshops. With a significance level of 0.020 <0.05, the deposit cost variable (ujrah) has a significant effect on consumer satisfaction with gold pawning at sharia pawnshops. Based on the findings of this research, it can be concluded that service quality and deposit fees (ujrah) influence consumer satisfaction with gold pawning at sharia pawnshops by 10.9%. The remaining 89.1% is caused by foreign variables.

Djoko Listyano; Ignasius Hendrasmo; Mega Nugraha

Parlementer : Jurnal Studi Hukum dan Administrasi Publik 2024 Asosiasi Peneliti dan Pengajar Ilmu Hukum Indonesia

Penelitian ini bertujuan untuk mendeskripsikan Evaluasi Pemanfaatan Jampersal di Kota Prabumulih Tahun 2020. Penelitian ini dilakukan selama tiga bulan dengan menggunakan pendekatan kualitatif deskriptif. Pengumpulan data dilakukan melalui wawancara, observasi dan dokumentasi. Teknik analisis data dilakukan dengan cara penyajian data, reduksi data, dan pengumpulan data. Hasil penelitian menunjukkan bahwa fokus utama program ini adalah memberikan pelayanan ekstra dan jaminan khusus bagi ibu dan bayi sejak hamil sampai setelah melahirkan, adalah untuk menyelamatkan nyawa manusia, menghindari kematian ibu dan anak serta membantu kesehatan dalam artian memastikan dalam kondisi baik dan aman. Pemanfaatan Jampersal kurang diminati oleh masyarakat, hal ini dikarenakan adanya pola pikir dari masyarakat bahwa program pemerintah tidak memberikan pelayanan yang bermutu seperti yang diluar program pemerintah atau secara umum baik di rumah sakit maupun di tempat praktik bidan atau rumah bersalin. Program Jampersal merupakan salah satu terobosan dan solusi dari pemerintah bagi masyarakat kurang mampu, meskipun kondisi pelayanannya belum sesuai dengan yang diharapkan, artinya program dari pemerintah tanpa biaya ini jangan sampai kualitasnya jelek dan tidak layak, karena tentu saja hal tersebut bertentangan dengan keadilan sosial. Kendala dalam pelaksanaan kebijakan program Jampersal terletak pada sarana dan prasarana sekolah yang masih belum dapat dipenuhi oleh Pemerintah melalui Dinas Kesehatan dalam rangka memberikan pelayanan bagi ibu hamil. Faktor pendukung. Kualitas dan adanya sumpah profesi dan kemanusiaan membuat tenaga medis memberikan pelayanan yang prima dan ekstra kepada masyarakat, khususnya kepada ibu yang akan melahirkan. Sedangkan faktor penghambat. Belum semua sarana yang dimiliki oleh Puskesmas di Kota Prabumulih memenuhi syarat dan kriteria yang cukup untuk mendorong terlaksananya program Jampersal, sehingga kedepannya harus banyak dilakukan pembenahan.

Sinta Yulia; Zulhelmi Zulhelmi

Jurnal Inovasi Ekonomi Syariah dan Akuntansi 2024 Asosiasi Riset Ekonomi dan Akuntansi Indonesia

This research is motivated by the decline in gold savings in the last four years due to: the value of gold which is currently getting higher, and Covid which occurred in mid-2020. Furthermore, people's needs are increasing and increasing so the ability to buy gold is low. To find out the analysis of the implementation of promotions as a strategy in increasing the number of pawnshop gold savings customers. This research uses a qualitative method using a descriptive approach. The types of data used are primary data sources and secondary data sources. The data collection techniques used by researchers are interviews, observation and documentation with customers and employees of PT.Pegadaian Syariah Gobah Pekanbaru Riau. Data processing techniques with data reduction, data editing, data description and drawing conclusions. Based on the research results, it can be concluded that the implementation of promotions is a strategy to increase the number of gold savings customers at PT.Pegadaian Syariah Gobah Pekanbaru Riau, is by using advertising promotions in introducing pawnshop gold savings products using social media and print media, promotions using online publications using websites is an effort to attract attention or news from the media or the general public for a product. can be widely known, Direct Promotion is carried out to attract potential customers by implementing socialization. Promotion Sales are carried out by providing special discounts or promo codes to prospective customers so that they are interested in pawnshop gold savings products at PT. PawnshopGobah Pekanbaru Riau Sharia Service Unit. By implementing promotional forms well, the goal can be achieved to increase the number of pawnshop gold savings customers and increase public understanding of pawnshop gold savings products and can help the community with economic problems.

Mamay Maulana Sobandi; Akhamad Priyadi; Jajang Japar Sodik

Jurnal Riset Ilmu Farmasi dan Kesehatan 2024 Asosiasi Riset Ilmu Kesehatan Indonesia

Patient satisfaction with pharmacy services is a crucial indicator in assessing the quality of healthcare services provided. Patient satisfaction is influenced by the comparison between perceived performance and expectations. If service performance exceeds expectations, patients will be highly satisfied. This study aims to measure the level of patient satisfaction with the quality of drug services at Rio Pharmacy. This descriptive study uses primary data obtained through questionnaires completed by respondents. The results show that all five dimensions of service quality received positive ratings. The Responsiveness dimension has the most significant influence with a score of 56, followed by Reliability, Assurance, and Empathy, each with a score of 52, and Tangible with a score of 47. Overall, patients are satisfied with the quality of drug services at Rio Pharmacy.

Nadira Salsabilla; Wina Driyan Pradana

Journal of Management and Social Sciences (JIMAS) 2024 Sekolah Tinggi Ilmu Administrasi (STIA) Yappi Makassar

Maxim is a Russian online transportation that has developed in Indonesia. The large number of online transportation in Indonesia makes Maxim offer affordable prices with many choices of services  with good quality to attract customer. The study aims to determine the influence of service quality, price, and brand image on purchasing decisions for Maxim online transportation services. Using a quantitative approach, with data sources derived from primary and secondary data. Primary data was obtained by distributting questionnares to respondents. Secondary data sources were obtained from journals and books. The sample collection technique uses non-probability sampling (purposive sampling). The research sample was 168 respondents with the criteria of being students, residing in Yogyakarta, and had used Maxim,s online transportation services at least once. The data was processed using descriptive analysis test methods, instrument tests, classical assumption tests, multiple linear regression analysis, and hyphotesis testing with the help of SPSS 27 software. The result showed that serivec quality, price, and brand image influence purchasing decisions for Maxim online transportation services.

Yasmine Mutiara Lintang; Bugi Nugraha; Akhmad Kasan Gupron

Jurnal Bintang Pendidikan Indonesia 2024 Pusat Riset dan Inovasi Nasional

The aim of this research is to determine the performance of TRT from 2021 to 2023, identify the causes and impacts of TRT that exceeds the standard set time. The research design used is descriptive research with a mixed methods approach (qualitative )The type of data used is qualitative and quantitative data presented in numbers and sentences that support the author's opinion in analyzing this research. Data sources in this research are divided into primary data sources obtained from interviews, observations and literature studies and secondary data sources obtained from company data in the form of throughput data, TRT for 2021 to 2023, printed books, journals and the internet. The results of this research are that the TRT performance at PT Terminal Petikemas Surabaya is good because in 2021 to 2023 the dominant number of trucks at the TRT was less than 30 minutes, although there could be indications of a decline in performance. This decline in performance is indicated by an increase in the number of trucks from 2021 to 2023 on TRT of more than 30 minutes. The causes of TRT exceeding the standard determination time are density factors in the stacking yard, equipment factors (service and availability), human resource factors and natural factors. The negative impact of TRT that exceeds the standard set time is disruption of loading and unloading activities, internal company losses and decreased customer loyalty. Suggestions that can be used in overcoming TRT (Truck Round Time) problems are that good coordination is needed in accordance with Standard Operating Procedures (SOP), good improvisation from human resources, systems and equipment as well as yard planners carrying out various plan innovations by shortening slots so that RTG movements are not too displacement length.

Jelita Amalia Putri; Iswati Iswati; Siti Aisah; Anis Fitriyasari

Jurnal Penelitian Manajemen dan Inovasi Riset 2024 Asosiasi Riset Ilmu Manajemen Kewirausahaan dan Bisnis Indonesia

This research is aimed at understanding in more detail "quality of service and price on customer satisfaction" in accordance with the problem raised, which is the effect of service quality and price on customer satisfaction at Drug Store Rafa Farma Surabaya. The researcher assumes that service quality and price have a positive and significant effect on customer satisfaction. This research uses primary data obtained from direct observation and questionnaires distributed to respondents, which will then be analyzed using multiple linear regression.