Publication Search

This study aims to gain an in-depth understanding of the influence of user experience and e-service quality on user satisfaction with the MyTelkomsel mobile application. This research was conducted using a descriptive qualitative method along with data collection techniques in the form of semi-structured interviews and direct observation of active users of the MyTelkomsel application in the city of Medan. Data was obtained from 10 informants selected using purposive sampling techniques, supported by documentation of user interactions with the application. The results of the study indicate that ease of navigation, informative interface display, application response speed, and service feature reliability are the main factors that shape user satisfaction. Users tend to feel satisfied when the application is able to provide a comfortable, efficient, and responsive user experience that meets their needs. The findings of this study are expected to provide strategic input for Telkomsel in improving user experience and service quality as an effort to strengthen customer satisfaction and loyalty.

Telkomsel has introduced 5G technology in Padang City, evaluated through drive tests using G-Nettrack Pro software to measure Reference Signal Received Power (RSRP) and Signal to Interference plus Noise Ratio (SINR). The tests revealed RSRP values ranging from -44 dBm to -100 dBm and SINR values between -12 dB and 26 dB. While high RSRP does not always guarantee high throughput, higher SINR consistently improves throughput, with the highest throughput reaching 153,053 kbps at SINR levels between 10 and 30 dB. Modulation and Carrier Aggregation (CA) also play a significant role, with 64-QAM modulation combined with CA achieving throughput up to 31,500 kbps, compared to 6,300 kbps without CA. Although CA bandwidth decreased from 100 MHz to 50 MHz, throughput remains higher compared to 20 MHz bandwidth without CA. CA proves highly effective in enhancing throughput through larger bandwidth and more efficient modulation. Additional factors such as handover, interference, and physical and weather conditions also impact network performance. Overall, Telkomsel’s 5G network in Padang City meets the company’s Key Performance Indicators (KPI), despite some areas with suboptimal signal quality.

Telkomsel is the leading provider of cellular telecommunications services in Indonesia based on market share. At the end of March 2008, Telkomsel had 51.3 million subscribers, which based on industry statistics represents an estimated market share of almost 51%. Telkomsel provides GSM cellular services in Indonesia, nationally via the dual band GSM network 900/1800 MHz and internationally via 288 international roaming partners in 155 countries (at the end of 2007. The aim of this research is to analyze the company's condition by looking at the financial ratios that describe company performance and analysis of the company's optimal capital structure. The data in this research is secondary data originating from the Central Statistics Agency, the Agency for the Application and Assessment of Technology, the Directorate General of Posts and Telecommunications and the Directorate General of Telematics Applications, Department of Communications and Information Technology. Data used in This research is data about the condition of the cellular telecommunications industry in Indonesia which includes expenditure, infrastructure, customers, human resources (labor). Data was taken from company condition reports (annual reports) PT. Telkomsel, PT. Indosat , and PT Excelcomindo for the quarterly period 2005-2008.

Recently, the need for cellular telecommunication services in Indonesia refers to a very large number. This customer growth rate must be balanced with infrastructure development. PT. Telkomsel carries out scheduled maintenance or maintenance activities on BTS devices. Based on these problems, the research carried out by the author aims to find out and understand the repair or repair procedures on computerized BTS devices at PT. Telkomsel, Karawang. The result of the research is that it is known that the application of a computerized system at PT. Telekomunikasi Selular GraPaRi Karawang helps the process of repairing BTS devices in meeting information needs. To monitor damage to BTS equipment, it is done by means of an alarm monitoring system using the iManager u2000 software.