Service Quality On User Satisfaction With The MyTelkomsel E-Service Mobile Application

Utami ; Ananda ; Alda ; Muhamad ; Putri ; Fatimah Azzahra ; Amanda ; Bazlina Dini
JURNAL ILMIAH KOMPUTER GRAFIS 📅 2025 Vol 18, No 2 🔗 DOI: 10.51903/pixel.v18i2.3355
Abstract
This study aims to gain an in-depth understanding of the influence of user experience and e-service quality on user satisfaction with the MyTelkomsel mobile application. This research was conducted using a descriptive qualitative method along with data collection techniques in the form of semi-structured interviews and direct observation of active users of the MyTelkomsel application in the city of Medan. Data was obtained from 10 informants selected using purposive sampling techniques, supported by documentation of user interactions with the application. The results of the study indicate that ease of navigation, informative interface display, application response speed, and service feature reliability are the main factors that shape user satisfaction. Users tend to feel satisfied when the application is able to provide a comfortable, efficient, and responsive user experience that meets their needs. The findings of this study are expected to provide strategic input for Telkomsel in improving user experience and service quality as an effort to strengthen customer satisfaction and loyalty.
Keywords
User Experience; E-Service; Mobile App; MyTelkomsel
How to Cite

Utami, et al. (2025). Service Quality On User Satisfaction With The MyTelkomsel E-Service Mobile Application. JURNAL ILMIAH KOMPUTER GRAFIS, 18(2). https://doi.org/10.51903/pixel.v18i2.3355

Utami, Ananda; Alda, Muhamad; Putri, Fatimah Azzahra; Amanda, Bazlina Dini, "Service Quality On User Satisfaction With The MyTelkomsel E-Service Mobile Application," JURNAL ILMIAH KOMPUTER GRAFIS, vol. 18, no. 2, 2025.

Utami, Ananda; Alda, Muhamad; Putri, Fatimah Azzahra; Amanda, Bazlina Dini. "Service Quality On User Satisfaction With The MyTelkomsel E-Service Mobile Application." JURNAL ILMIAH KOMPUTER GRAFIS, vol. 18, no. 2, 2025.

Utami, Ananda; Alda, Muhamad; Putri, Fatimah Azzahra; Amanda, Bazlina Dini. "Service Quality On User Satisfaction With The MyTelkomsel E-Service Mobile Application." JURNAL ILMIAH KOMPUTER GRAFIS 18, no. 2 (2025).

Utami, et al. (2025) 'Service Quality On User Satisfaction With The MyTelkomsel E-Service Mobile Application', JURNAL ILMIAH KOMPUTER GRAFIS, 18(2). doi: 10.51903/pixel.v18i2.3355.

Utami, Ananda; Alda, Muhamad; Putri, Fatimah Azzahra; Amanda, Bazlina Dini. Service Quality On User Satisfaction With The MyTelkomsel E-Service Mobile Application. JURNAL ILMIAH KOMPUTER GRAFIS. 2025;18(2).

Artikel Terkait

Brick Wall Texture Projection Using Parameters for 3D Game Environments

Eveline Dau Leja

Rancang Bangun Sistem Informasi Arsip Dokumen Impor Berbasis Web PT Petrokimia Gresik

Arina Haq Marankahar; Arina Haq Marankahar; Henny Dwi Bhakti

Sistem Pengarsipan Dan Monitoring Surat Menyurat Di Dinas Pendidikan Gresik

Ainul Faradisa; Soffiana Agustin

Sistem Rekomendasi Snack and Beverages Menggunakan Metode Item Based Collaboration Filtering

Alfarrel, M. Riza; Alfarrel, M. Riza; Wina Witanti; Edvin Ramadhan

ANALISIS SEMIOTIKA DAN IDENTITAS VISUAL LOGO “PIA SARONDE” SEBAGAI REPRESENTASI BRANDING UMKM KULINER KHAS GORONTALO

Siska udilawaty; Udilawaty, Siska

Pengujian Black-Box Dengan Teknik State Transition pada Sistem Appoinment Klinik Berbasis Web Citra Medica

Azkia, Helmi; Sugiarto, David; Azkia, Helmi; Sugiarto, David; Egia Rosi Subhiyakto
Tren Sitasi Jurnal