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Workload is a description of the volume of work. In hospitals, the workload covers many aspects and this has an impact on compliance with the implementation of SOPs for new patient admissions which can be influenced by high workloads. The aim of this research is to determine "The relationship between emergency room nurse workload and compliance with standard operational procedures for accepting new patients." This research was conducted using a cross-sectional Descriptive Analytical research method, which emphasizes the time of measurement or observation and independent and dependent variables only once. The population in this study was 23 subjekts with a sampling technique using total sampling technique and the sample for this study was 23 subjekts. Data collection uses questionnaires and observation sheets. Analyzed using the chi square test. Based on the chi-square results, it can be seen that the p value is 0.026, which is smaller than p (α < 0.5), so it can be concluded that there is a relationship between the workload of emergency department nurses and compliance with the implementation of new patient admission procedures. The conclusion in this study is that there is a relationship between the workload of emergency department nurses and compliance with the implementation of new patient admission procedures at RSU GMIM Pancaran Kasih, Manado City. Suggestions to hospitals can pay more attention to the workload they experience so as to provide good service to patients.

This study aims to identify and explain the efforts that can be made by linen attendants in handling guest complaints in accordance with the standard operational procedures at the Chanti Semarang Hotel. The data collection methods used in this study are observation, interviews, and documentation so that the data obtained about handling guest complaints will be accurate. The research findings are problems found related to linen that has spots or stains, linen that is damaged or torn, linen that is yellowing. Room attendants are parties who are also responsible and can help maintain linen cleanliness. Efforts that a linen attendant can make to handle guest complaints, whether in terms of efforts to improve deficiencies or efforts to prevent and minimize the occurrence of complaints from guests, so that linens with stain and damage problems can be resolved optimally and can be reused for operations. The conclusion that can be drawn is that if all work is carried out according to standard operational procedures, it will guarantee the smooth operation of the hotel. If problematic linen is optimally resolved, it will have a big impact on the satisfaction of the guests staying, thus reducing the possibility of complaints.

The Lost and Found Unit is a work unit that has duties and responsibilities in handling passenger luggage. If there is a problem with the passenger's baggage, the passenger can immediately report it to the Lost and Found unit so that efforts are made to handle it. In serving the Lost and Found unit, it hopes to deal directly with passengers, so of course the service provided must be better. The purpose of this research is to find out the procedures for handling Delayed Baggge, damaged baggage by Lost and Found unit officers, factors causing problems and what efforts are made by Lost and Found unit officers in order to reduce the occurrence of cases. This study used a qualitative method with data collection in the form of observation, interviews and documentation, in which this study interviewed 5 informants from the Lost and Found unit officers. The results of this study indicate that Lost and Found unit officers have followed Standard Operational Procedures (SOP) and Job Desks in handling cases of Delayed Baggage and damaged baggage. Factors that cause problems include Human Error, Check In Counter, Airport Facilities, Make Up Area, Loading and Unloading processes, Misrouted, minimum Connection time and passenger baggage. Efforts made by Lost and Found unit officers in order to reduce the occurrence of cases by controlling every activity and reminding officers to be more careful, thorough and focused when doing work. Officers must prioritize Safety and Security and comply with the established SOP.

Sejak adanya wabah pandemi COVID-19, konsumen semakin menuntut penjaminan mutu dan keamanan pangan karena tingkat kesadaran konsumen akan hal tersebut semakin tinggi. Hal tersebut sangat mempengaruhi seluruh pemain bisnis yang bergerak di industri F&B, terutama pada industri kecil dan menengah. Kondisi tersebut juga mempengaruhi CV Gemilang Kencana sebagai bentuk usaha pengalengan manisan carica. Oleh karena itu, sangat penting adanya analisis mengenai kesesuaian persyaratan GMP (Good Manufacturing Practices) dan SSOP (Sanitation Standard Operational Procedures) pada produksi carica di CV Gemilang Kencana. Tujuan dari penelitian ini adalah menganalisis kesesuaian penerapan kondisi saat ini pada perusahaan dengan kriteria standar GMP dan kriteria standar SSOP. Penelitian ini bersifat penelitian analisis deskriptif dengan pendekatan kualitatif dan dalam bentuk studi kasus. Hasil dari penelitian ini berupa nilai kesesuaian persyaratan GMP sebesar 79,3%, dan kesesuaian persyaratan SSOP sebesar 70,5%. Rekomendasi tindak lanjut diberikan pada parameter-parameter yang memiliki tingkat ketidaksesuaian mayor (0-2), pada aspek GMP terdapat 31 rekomendasi tindak lanjut, sedangkan pada aspek SSOP terdapat 19 rekomendasi tindak lanjut.