The Efforts of A Linen Attendant in Handling Guest Complaints at Chanti Hotel, Semarang

Liemarindu Maharani ; Syaiful Ade Septemuryantoro
The International Conference on Education, Social... 📅 2023 Vol 2, No 2 🔗 DOI: 10.55606/icesst.v2i2.282
Abstract
This study aims to identify and explain the efforts that can be made by linen attendants in handling guest complaints in accordance with the standard operational procedures at the Chanti Semarang Hotel. The data collection methods used in this study are observation, interviews, and documentation so that the data obtained about handling guest complaints will be accurate. The research findings are problems found related to linen that has spots or stains, linen that is damaged or torn, linen that is yellowing. Room attendants are parties who are also responsible and can help maintain linen cleanliness. Efforts that a linen attendant can make to handle guest complaints, whether in terms of efforts to improve deficiencies or efforts to prevent and minimize the occurrence of complaints from guests, so that linens with stain and damage problems can be resolved optimally and can be reused for operations. The conclusion that can be drawn is that if all work is carried out according to standard operational procedures, it will guarantee the smooth operation of the hotel. If problematic linen is optimally resolved, it will have a big impact on the satisfaction of the guests staying, thus reducing the possibility of complaints.
Keywords
Housekeeping; Linen Attendant; Effort; Hotel
How to Cite

Liemarindu Maharani & Syaiful Ade Septemuryantoro (2023). The Efforts of A Linen Attendant in Handling Guest Complaints at Chanti Hotel, Semarang. The International Conference on Education, Social Sciences and Technology, 2(2). https://doi.org/10.55606/icesst.v2i2.282

Liemarindu Maharani; Syaiful Ade Septemuryantoro, "The Efforts of A Linen Attendant in Handling Guest Complaints at Chanti Hotel, Semarang," The International Conference on Education, Social Sciences and Technology, vol. 2, no. 2, 2023.

Liemarindu Maharani; Syaiful Ade Septemuryantoro. "The Efforts of A Linen Attendant in Handling Guest Complaints at Chanti Hotel, Semarang." The International Conference on Education, Social Sciences and Technology, vol. 2, no. 2, 2023.

Liemarindu Maharani; Syaiful Ade Septemuryantoro. "The Efforts of A Linen Attendant in Handling Guest Complaints at Chanti Hotel, Semarang." The International Conference on Education, Social Sciences and Technology 2, no. 2 (2023).

Liemarindu Maharani & Syaiful Ade Septemuryantoro (2023) 'The Efforts of A Linen Attendant in Handling Guest Complaints at Chanti Hotel, Semarang', The International Conference on Education, Social Sciences and Technology, 2(2). doi: 10.55606/icesst.v2i2.282.

Liemarindu Maharani; Syaiful Ade Septemuryantoro. The Efforts of A Linen Attendant in Handling Guest Complaints at Chanti Hotel, Semarang. The International Conference on Education, Social Sciences and Technology. 2023;2(2).

Artikel Terkait

Modification of Recycled HDPE Composite with OPEFB Microfibers Through the Melt Blend Extruder Process

Zulnazri Zulnazri; Rozanna Dewi; Agam Muarif; Ahmad Fikri

Sentiment Analysis and Factors Influencing the Adoption of Islamic Digital Banking among the Millennial Generation in Indonesia

Farida Ayu Avisena Nusantari; Eryco Muhdaliha; Mia Laksmiwati

The Relationship Between Competitive Advantage, Customer Focus Strategy, And Customer Satisfaction In The Service Industry

Ravindra Safitra Hidayat; Selamat Riyadi; Heru Nugroho; Dadet Sugiarto

Human Resource Optimization in Digital Marketing: Synergy of Technology and Creativity

Kustiyono Kustiyono; Abdul Aziz

Coastal Women and Sustainable Development: a Literature Review On Policies and Field Realities

Misrina Misrina; Andi Tenri Pada Agustang; Rusman Rasyid

Mathematical Connections to the Demand and Supply Functions of MSME Products in Pelawi Utara Subdistrict

Nina Fadilah; Ikhah Malikhah; Minarti Sri Wachyuni; Nanda Puspa Rahmadani; Ramandha
Tren Sitasi Jurnal