Publication Search

The rapid advancement of digital technology demands a transformation in public communication to effectively engage Generation Z as digital natives. Through the Instagram account @swargaloka.sby, the Surabaya City Population and Civil Registration Department aims to drive e-KTP (electronic ID card) registration. Using a descriptive qualitative approach, this study examines digital communication strategies based on the framework of Chaniago and Majid (2024), which encompasses five key aspects: creativity, visual quality, audience alignment, posting consistency, and responsiveness. The analysis reveals that while appealing visuals and communicative language have successfully built audience engagement, actual participation in e-KTP registration remains suboptimal. This is attributed to a relevance gap between population administration issues and the daily lives of young people. The effectiveness of digital communication in driving tangible action depends on the account managers' ability to deliver more persuasive and personally relevant messaging to ensure a sustainable increase in administrative awareness in the digital era.

This research was conducted to determine the quality of e-identity card (e-KTP) making services provided by UPTD Administrative Services Subdistrict Government Baki Regency, which is measured through several indicators of service quality, namely: direct evidence, reliability, responsiveness, assurance, empathy, and communication. In addition, this research was also conducted to determine the constraining factors of the quality of e-KTP services which can be seen from the facilities and infrastructure, service procedures, and the ability of employees. This study uses a qualitative descriptive approach with data collection obtained from observations and interviews. The results of this study indicate that the quality of service for making e-KTP in UPTD Baki Subdistrict has been maximized which can be seen from the guarantee of definite completion, adequate facilities and infrastructure, good attention and response from employees, high employee responsiveness and being able to provide reliable information. Researchers suggest that the UPTD Baki Subdistrict further improve the performance of its employees by conducting training for employees, adding facilities and infrastructure and also clarifying information about service procedures.

Penelitian ini bertujuan untuk mengetahui pengaruh fasilitas dan kinerja pegawai terhadap kepuasan masyarakat dengan kualitas pelayanan administrasi terpadu kecamatan sebagai variabel intervening (Studi pada Pelayanan e-KTP di Kantor Camat Cepu Kabupaten Blora). Populasi penelitian ini adalah masyarakat yang melakukan perekaman e-KTP di Kecamatan Cepu. Sampel penelitian ini adalah 100 responden yang melakukan perekaman e-KTP. Alat analisis yang digunakan dalam penelitian ini adalah regresi linear berganda. Hasil penelitian ini menunjukkan bahwa: ada pengaruh positif dan signifikan antara variabel fasilitas pelayanan terhadap kualitas pelayanan. Terdapat pengaruh kinerja pegawai terhadap kualitas pelayanan. Besaran Ada pengaruh variabel kualitas pelayanan terhadap kepuasan masyarakat. Terdapat pengaruh kinerja pegawai terhadap kepuasan masyarakat. Ada pengaruh fasilitas Pelayanan terhadap Kepuasan Masyarakat.

This research aims to find out how innovative pick-up and drop-off services are in fulfilling the issuance of e-KTPs at the Population and Civil Registration Service of Sikka Regency. To identify problems in this research, qualitative research methods were used. Data collection techniques in this research used interview methods, field observations and document studies. It can be concluded that in implementing the issuance of e-KTPs in Sikka Regency, DISDUKCAPIL still faces various obstacles, such as limited accessibility in rural areas, long distances, inadequate infrastructure, and minimal public knowledge about the importance of population documents. Efforts to increase the number of e-KTP issuances in Sikka Regency include the presence of the Pick Up Ball Program and Jalan Mantan (roads serving vulnerable communities) which are effective in increasing access to administrative services in remote areas and vulnerable groups through direct services at their locations. These two programs succeeded in increasing the issuance of e-KTPs thanks to a culture-based approach, intensive outreach and the role of community leaders.  

The rapid development of information and communication technology allows society to access various information needed in daily life. The Law of the Republic of Indonesia Number 23 of 2006 concerning population administration serves as an important element in population management. Population documents are issued by official institutions and have legal legitimacy as valid evidence. The method used in this research regarding public sentiment towards e-ID card services is the survey method, which aims to collect data from a large population using a smaller sample. The steps or processes in this research using the SVM method consist of case folding, cleaning, tokenizing, normalization, stopword removal, and stemming. Based on the classification of 150 test data using SVM, the number of positive sentiments recorded is 110 opinions, while negative sentiments recorded are 40 opinions.

Web-based LPG gas sales system using E-KTP is an application designed to facilitate the process of selling LPG gas online by using E-KTP as a user identity verification tool. This system was built with the aim of increasing efficiency and security in the LPG gas sales transaction process. This system utilizes web technology to allow users to sell LPG gas online through a platform accessed through a web browser. Users will be required to upload a photo of their E-KTP as part of the identity verification process. After identity verification, users can place an order for LPG gas according to their needs. The system is also equipped with an LPG gas stock management feature, so that sellers can monitor their LPG gas stock in real-time and procure new LPG gas if the stock is running low. In addition, the system is also equipped with an LPG gas delivery tracking feature, so that users can track the status of their LPG gas shipments from the warehouse to the delivery location. With this web-based LPG gas sales system using E-KTP, it is expected to increase efficiency in the LPG gas sales process, as well as increase security in online transactions by using E-KTP as a means of verifying user identity.

This research aims to gain a deeper understanding of the East Sepatan District's efforts in realizing excellent service in issuing E-KTP, which is based on the principles of good governance. Using a descriptive and qualitative approach, data was collected through field observations through interviews with informants consisting of Heads of Sections, Secretaries and Employees in East Sepatan District, as well as notes. Next, the data obtained was analyzed from the data reduction process, data presentation, and drawing conclusions. E-KTP services in East Sepatan District must meet the principles of good governance standards, namely including the principles of professionalism, transparency, supervision, responsiveness, democracy and participation, efficiency and effectiveness, foresight, and law enforcement, all of which comply with good governance standards. is trying to improve all these aspects and can be said to be almost on the verge of being good, but there are still several shortcomings and weaknesses in its implementation. The results of interviews and observations show that the e-KTP making service in East Sepatan District meets all the specified indicators. Solution So that good governance can be implemented optimally, governance principles such as legal regulations and justice need to always be considered and evaluated.

In order to create an orderly society in terms of population administration and ensure the sustainability of national population data, the government is responsible for providing complete and clear population data. It is expected that government officials across Indonesia, particularly in Batam City, deliver high-quality public services in accordance with Standard Operating Procedures (SOPs) and public expectations. However, there are still areas for improvement in public services, especially in Batam. This research aims to critically analyze the quality of e-KTP services at the Sei Beduk sub-district in Batam City, focusing on the infrastructure and procedural challenges that impact service delivery. A qualitative descriptive approach was used in this study. Data was collected, reduced to relevant findings, and presented narratively. The results indicate that the service quality in the Sei Beduk sub-district is generally good, with services facilitating e-KTP issuance. However, the process is often delayed due to issues such as the absence of stamps from the central office. Employee discipline is another challenge, as some staff members still fail to adhere to working hours. Additionally, the sub-district office is equipped with only one recording device, which significantly hampers the efficiency and quality of the service. These infrastructural and procedural challenges must be addressed to improve the overall quality of e-KTP services in the region.

This research was conducted to determine the coordination of making E-KTPs provided by the government. Apart from that, this research was also carried out to find out the factors that constrain the E-KTP making service system which can be seen from the lack of availability of blanks and the public's lack of understanding regarding technology. In service procedures, the research using a qualitative case study approach by collecting data obtained from observations and interviews. The results of this research show that the service system for making E-KTP is still not optimal, which can be seen starting from the uncertain service certainty, as well as there are still delays in printing, where there is a lack of blank availability and there are still people who do not understand the technology.

The Bogor city population and civil registration service program application is the Population Administration Information system (SIAK) application. This includes e-ID services, family cards and birth certificates. The functioning of the Online KTP Registration application not only makes things easier for Bogor City residents. This application is also an additional public facility that supports efforts to make Bogor City a Smart City. In an effort to utilize information technology in providing population document services to the community with the aim of making it easier, simplifying the system and ensuring transparency, the Bogor City Population and Civil Registration Department is collaborating with all SKPD as a basis for development planning by utilizing a population database. The problem with the new system is that the e-KTP service in the city of Bogor is not yet optimal. Because there are still many people who have difficulty using this application and not all people know the procedures. Apart from that, there are also system response problems caused by slow internet networks, slow responses and lack of availability of blanks. The method in this research is a qualitative approach and uses a literature study or literature review method. The literature study method is a series of activities related to methods of collecting library data, reading and taking notes, and managing research materials (Kartiningrum 2015). To find out the quality of service in this research, theoretical indicators according to Zaithhanl are used, such as Tangible, Reliability, Responsiveness, Assurance, and Empathy.

Peran pemerintah dalam melaksanakan pelayanan seperti menyediakan pelayanan pendidikan, kesehatan, penerbitan surat izin, penerbitan E-KTP dan akta kelahiran pembangunan gedung, pembangunan jembatan, pengairan, dan sebagainya. Akibatnya, peran pemerintah memiliki peran krusial dalam memenuhi kebutuhan-kebutuhan masyarakat sehingga ia berkewajiban menyelenggarakan pelayanan publik semaksimal mungkin. Peningkatan pelayanan publik berkaitan erat dengan konsep desentralisasi. Desentralisiasi melalui pembentukan otonomi daerah di Indonesia menjadi isu yang sangat menarik untuk dibahas, terutama mengenai peningkatan pelayanan publik mengingat desentralisasi memiliki tujuan mulia, yakni meningkatkan kesejahteraan rakyat melalui perbaikan pelayanan publik. Terkait desentralisasi, Pemerintah Kota Semarang bersama perangkat daerahnya pun memiliki kewajiban untuk menyelenggarakan pemerintahannya sendiri secara luas dan bertanggung jawab dalam rangka menyejahterakan masyarakatnya melalui pelayanan publik. Penyelenggaraan pelayanan bidang administrasi di Kota Semarang salah satunya dimana Wali Kota Semarang melimpahkan kewenangan ini kepada Dinas Kependudukan dan Pencatatan Sipil Kota Semarang dan salah satu pelayanan yang diselenggarakan adalah akta kelahiran. Akta kelahiran adalah bentuk identitas seseorang.