Analisis Sentimen Masyarakat terhadap Pelayanan e-KTP dengan Metode Support Vector Machine

Elisabeth Lusi Tania Holo ; Yulius Nahak Tetik ; Diana Reby Sabawaly
Merkurius : Jurnal Riset Sistem Informasi dan Tekn... 📅 2024 Vol 2, No 6 🔗 DOI: 10.61132/merkurius.v2i6.477
Abstract
The rapid development of information and communication technology allows society to access various information needed in daily life. The Law of the Republic of Indonesia Number 23 of 2006 concerning population administration serves as an important element in population management. Population documents are issued by official institutions and have legal legitimacy as valid evidence. The method used in this research regarding public sentiment towards e-ID card services is the survey method, which aims to collect data from a large population using a smaller sample. The steps or processes in this research using the SVM method consist of case folding, cleaning, tokenizing, normalization, stopword removal, and stemming. Based on the classification of 150 test data using SVM, the number of positive sentiments recorded is 110 opinions, while negative sentiments recorded are 40 opinions.
Keywords
sentiment; svm; e-ktp
How to Cite

Elisabeth Lusi Tania Holo, et al. (2024). Analisis Sentimen Masyarakat terhadap Pelayanan e-KTP dengan Metode Support Vector Machine. Merkurius : Jurnal Riset Sistem Informasi dan Teknik Informatika, 2(6). https://doi.org/10.61132/merkurius.v2i6.477

Elisabeth Lusi Tania Holo; Yulius Nahak Tetik; Diana Reby Sabawaly, "Analisis Sentimen Masyarakat terhadap Pelayanan e-KTP dengan Metode Support Vector Machine," Merkurius : Jurnal Riset Sistem Informasi dan Teknik Informatika, vol. 2, no. 6, 2024.

Elisabeth Lusi Tania Holo; Yulius Nahak Tetik; Diana Reby Sabawaly. "Analisis Sentimen Masyarakat terhadap Pelayanan e-KTP dengan Metode Support Vector Machine." Merkurius : Jurnal Riset Sistem Informasi dan Teknik Informatika, vol. 2, no. 6, 2024.

Elisabeth Lusi Tania Holo; Yulius Nahak Tetik; Diana Reby Sabawaly. "Analisis Sentimen Masyarakat terhadap Pelayanan e-KTP dengan Metode Support Vector Machine." Merkurius : Jurnal Riset Sistem Informasi dan Teknik Informatika 2, no. 6 (2024).

Elisabeth Lusi Tania Holo, et al. (2024) 'Analisis Sentimen Masyarakat terhadap Pelayanan e-KTP dengan Metode Support Vector Machine', Merkurius : Jurnal Riset Sistem Informasi dan Teknik Informatika, 2(6). doi: 10.61132/merkurius.v2i6.477.

Elisabeth Lusi Tania Holo; Yulius Nahak Tetik; Diana Reby Sabawaly. Analisis Sentimen Masyarakat terhadap Pelayanan e-KTP dengan Metode Support Vector Machine. Merkurius : Jurnal Riset Sistem Informasi dan Teknik Informatika. 2024;2(6).

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