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Analytics

Vivian Vivian; Elyzabeth Wijaya

The International Conference on Education, Social Sciences and Technology 2023 International Forum of Researchers and Lecturers

This study aims to assess the influence of leadership style on employee performance at UOB Buana Bank Medan. The significance of leadership style in influencing staff engagement, dedication, and productivity has been acknowledged. Having a comprehensive grasp of how leadership style may impact performance is crucial in the banking business, which is characterized by fierce rivalry and continuously evolving market circumstances. The research was carried out by distributing a questionnaire survey to workers from different work units at UOB Buana Bank Medan. The questionnaire was designed to evaluate the employees' perception of the leadership style employed inside the organization, as well as their level of performance. The population under investigation comprises all employees of UOB Bank Medan. The sample approach employed is simple random sampling. The sample size for this study consisted of 110 workers. The acquired data was subsequently examined utilizing statistical methodologies, such as regression, to assess the relationship between the independent variable (leadership style) and the dependent variable (employee performance). The results of this study are anticipated to offer valuable insights for UOB Buana Bank Medan in enhancing leadership approaches to enhance employee performance. The practical implication of this study is that it can aid managers in selecting a leadership style that aligns with the specific attributes of the organization.

Faradilla Mega Maharani; Hwihanus Hwihanus

Jurnal Akuntan Publik 2023 International Forum of Researchers and Lecturers

This research is to assess how corporate governance, ownership structure, company attributes, leverage, and accounting conservatism together influence tax avoidance in manufacturing companies listed on the IDX from 2019 to 2021. This research uses quantitative techniques by analyzing financial reports.

Nunu Burhanuddin; Muhammad Ridwan Efendi

Tabsyir: Jurnal Dakwah dan Sosial Humaniora 2023 STAI YPIQ BAUBAU, SULAWESI TENGGARA

The Asy'ariyah school is one of the schools of kalam science that has been widely studied by academics. The Asy'ariyah sect was founded by Abu Hasan Al-Asy'ari and became one of the forerunners to the birth of the ASWAJA sect or ahlu sunnah waljama'ah. Apart from that, the Asy'ariyah sect has many followers among Muslims in Indonesia. This research aims to analyze the Ash'ariyah sect in historical studies, its influence and main teachings. This research is a type of library research. Data collection techniques come from examining reference sources from relevant research in the form of articles, books and so on. Data analysis techniques by collecting, analyzing and drawing conclusions. The results of the research show that the Ash'ariyah sect became a sect which became the embryo for the birth of the ahl Al-Sunnah Waljama'ah sect which became a para sect from the time of the Prophet Muhammad SAW to his companions. The Ash'ariyah school is a reaction to the Muktazilah school and the main teachings in this school consist of the substance and attributes of God, freedom of will, reason and revelation, goodness and badness and the qadim of the word of Allah SWT, the Being of Allah, justice and the novelty of nature. and the position of the person who sinned.

Lidya Sari; Novia Hidayati Ramadhani; Reyka Luna Karalo; Wawan Joko Pranoto

SABER : Jurnal Teknik Informatika, Sains dan Ilmu Komunikasi 2023 STIKes Ibnu Sina Ajibarang

Chili is a popular vegetable in Indonesia, often used as a spice in various local dishes. The surge in demand before major celebrations, coupled with unpredictable weather, can impact chili production and lead to price fluctuations. Predicting prices becomes crucial to anticipate market changes and maintain economic stability in Indonesia. This study aims to predict the prices of curly red chili in Samarinda City in 2024 using the Linear Regression method. The data, sourced from the last three years (January 2021 to November 2023) via Lamin Etam's website, underwent processing with RapidMiner. Analysis using Root Mean Squared Error (RMSE) indicates an accuracy level of 240.487+/-, signifying a relatively large margin of error. These results underscore the importance of adding data attributes to enhance the accuracy of curly red chili price predictions in Samarinda City.  

Aimmatus Solikhah; Bayu Setiawan

Publikasi Hasil Pengabdian dan Kegiatan Masyarakat 2023 Asosiasi Periset Bahasa Sastra Indonesia

Desa Penanggungan, Kecamatan Trawas, Kabupaten Mojokerto, Provinsi Jawa Timur is a village that has great potential to become a tourist destination because of its beautiful natural scenery. For this reason, the village government and local residents built the Wisata Agro Lembah Kecubung which is still in the development stage. Therefore, as a tourist attraction that has just started and is not yet known to many people, supporting tools are needed to attract public attention to the existence of the Lembah Kecubung, one of which is by using character or mascot designs. This mascot design method begins with data collection through surveys and interviews. Then it continues with the creative process which refers to Brown's design thought theory, including the emphatize, define, ideate, prototype and test stages. The result of this design is an alternative mascot design inspired by the shape of the Javanese Serak owl which is designed using farmer attributes, such as hats, towels and rice scythes.

Arif Arif; Nunu Burhanuddin

Perspektif: Jurnal Pendidikan dan Ilmu Bahasa 2023 STAI YPIQ BAUBAU, SULAWESI TENGGARA

This paper discusses one of the theological streams within Islam, namely Maturidiyyah, which is divided into Maturidiyyah Samarkand and Maturidiyyah Bukhara. As a reaction to Mu'tazilah, Maturidiyyah, like Asy'ariyyah, is a sect of Ahl al-Sunnah wa al-Jama'ah. This study delineates how the theological thought of al-Maturidi emerged, the background factors, developments after the death of al-Maturidi, the Maturidiyyah thought methodology, and the portrayal of modern Maturidiyyah thought. A qualitative descriptive method is employed with a literature review approach to the Maturidiyyah theological and kalam thought. Rooted in Abu Mansur al-Maturidi, this stream uses rational and verbal evidence to counter Mu'tazilah, Jahmiyyah, and other streams. The evolution of Maturidiyyah is divided into stages of establishment, formation, organization and the foundation of beliefs, as well as expansion and dissemination. Maturidiyyah thought encompasses the obligation to know God, acknowledgment of good and evil, the wisdom and purpose of God's actions, the attributes of Allah, seeing Allah on Judgment Day, and views on major sinners. Modern Maturidiyyah thought emphasizes individual freedom in interpreting and practicing Islamic teachings, active engagement in interfaith dialogue, and maintaining a balance between reason and revelation to uphold the relevance of Islam in the modern era.

Puji Sirrun Nahar Muhammad

Jurnal Riset Rumpun Ilmu Tanaman 2023 Pusat riset dan Inovasi Nasional

Omega Farm is a business engaged in agriculture and its business is selling hydroponic attributes. The research objective was to analyze consumer satisfaction with hydroponic vegetables. The basic method used is a quantitative descriptive analysis method. Sampling using interview method with a total of 30 respondents. This study uses primary and secondary data sources, primary data obtained from interviews, questionnaires, documentation and others. While secondary data obtained from related research. The research respondents are customers who often buy at Omega Farm, this study conducted validity and reliability tests using the help of SPSS version 25. The analytical method uses the CSI (Customer Satisfaction Index) results show that the level of customer satisfaction for hydroponic vegetables based on the calculated value of the Customer Satisfaction Index is 81.74 which is included in the satisfied category. The variables that gave the highest satisfaction were cleanliness, freshness of vegetables and packaging design.

Nurlela Nurlela; Muhamad Stiadi; Andry Stepahnie Titing

Transformasi: Journal of Economics and Business Management 2023 Universitas 17 Agustus 1945 Semarang

The research was centred on a demographic comprising individuals who were consumers of Implora lipstick within the local community. This research employed quantitative research methods to examine two primary objectives: (1) to evaluate the impact of product quality on the intention to repurchase implora lipsticks in Kolaka Regency, and (2) to analyse the influence of brand experience on the intention to repurchase implora lipsticks in Kolaka Regency. To evaluate the dependability and accuracy of the research instrument, a battery of tests was administered by the researchers utilising the statistical software SPSS 25.0. The evaluation of the measurement model, also known as the outer model, and the structural model, referred to as the inner model, is performed through the utilisation of Structural Equation Modelling (SEM) with the application of Partial Least Squares (PLS) methodology. The findings of the research demonstrate a significant and favourable association between the attributes of product quality and the degree of inclination towards engaging in subsequent purchases. The assertion is substantiated by empirical evidence, as indicated by a t-statistic of 5.648 and a corresponding P-value of 0.000. Moreover, recent studies have unveiled that characteristics linked to the brand encounter demonstrate a positive and statistically significant impact on the level of propensity to engage in repeat purchasing behaviour. The assertion provided is supported by a t-statistic value of 3.543, which is accompanied by a P-Value of 0.000.

Muhammad Anton Alifandi; Ferida Yuamita

Jurnal Universal Technic (UNITECH) 2023 Fakultas Teknik Universitas Maritim AMNI Semarang

We are encouraged to wash our hands for 20 seconds, if there is no soap and running water, we can replace it with a hand sanitizer with a minimum alcohol content of 60%. By washing our hands, we can prevent viral infections in ourselves, those around us and even communities such as families and workplaces. Manual hand washing facilities or equipment that are used together can be a medium for spreading viruses so they must be minimized, one of which is by using an Automatic Sink. Because of this, automatic sink products were built to make it easier for users to wash their hands while reducing contact with water taps and soap or bar soap containers. This automatic sink was designed using the Nigel Cross method so that it can realize an automatic handwashing device with the addition of an automatic soap feature that can help the hand washing process without touching the water faucet and soap. The advantage of this method is that it covers all aspects of the design process starting from clarifying the problem to the details of the design. The new product attributes that are arranged by designers are adjusted to the needs of the community, starting from materials to product functions. Based on testing several tasks and answers from the questionnaire answered by respondents, namely as many as 30 respondents to this sink product, it can be said that the attributes used are valid data. The results of the validity test were then carried out by a reliability test with the aim of testing the level of consistency of data measurement. The results of this reliability test produce a Crounchbach's Alpha value of 0.709, which means it is reliable because it is > 0.6.

Sri Riska Ananda Lubis; Annio Indah Lestari; Nikmah Dalimunthe

Jurnal Ekonomi, Bisnis dan Manajemen (EBISMEN) 2023 FEB Universitas Maritim Semarang

This research aims to find out and analyze how much influence religious commitment and Islamic product attributes have on customer trust in using the services of a case study sharia financial institution at Bank Sumut, Lubuk Pakam Syariah Sub Branch. This research uses a quantitative type of research with one dependent variable, namely customer trust and two independent variables, namely religious commitment and Islamic product attributes. This research uses primary data, using data collection methods through questionnaires. The data analysis techniques used in this research are descriptive tests, validity tests, reliability tests, classical assumption tests (normality test, multicollinearity test, heteroscedasticity test) and hypothesis tests (coefficient of determination test (R2), partial significance test (t-test) , simultaneous significance test (f-test) and multiple linear regression test)). The results of this research reveal that religious commitment has a positive and significant effect on customer confidence in using the services of sharia financial institutions based on test results which show that the coefficient table shows that the tcount value is greater than ttable, namely 19,245 > 1,666 with a probability value of 0.915 or smaller than 5 % (0.05). And Islamic product attributes have a positive and significant effect on customer trust based on test results which show that the coefficient table shows that the tcount value is greater than ttable, namely 6,125 > 1,666 with a probability value of 0.108, meaning it is smaller than 5% (0.05). Islamic product attributes and customer trust simultaneously have a positive and significant effect on customer trust. From the results of the F test with df(n1)=k-1=2 and df(n2)=n-k=32, it is obtained that Fcount is greater than the ttable value, namely 189.181 3.12 with a significance level of 0.000, it means it is smaller than 5% (0.05).

Robingun Suyud El Syam

Jurnal Sadewa : Publikasi Ilmu Pendidikan, Pembelajaran dan Ilmu Sosial 2023 Asosiasi Riset Ilmu Pendidikan Indonesia

Khatmil Qur'an is a culture in various Islamic boarding schools that study the Qur'an, but the agenda of each pesantren is different in line with the tradition of the pesantren. Interestingly at the Al-Asy'ariyyah Islamic boarding school, there is a cultural carnival that presents various cultural attributes from various regions in Indonesia. So this article aims to find answers to the big question, "how is Islamic education based on religious moderation through expressions of cultural carnivals on the haflah khatmil Qur'an agenda at the Al-Asya'ariyyah Islamic Boarding School, Wonosobo". Through field research it was found that the cultural carnival at the al-Asy'ariyyah Islamic boarding school was used as a strategy for the pesantren to provide education to the community, that cultural essences needed to be preserved because they conflicted with religion. The fact that the Koran actually instructed the Prophet Muhammad to teach Islam in a gentle and tolerant way. Thus, the expression of cultural carnivals in Islamic boarding schools is the maturity of the scholars in presenting the Qur'an and hadith as part of the embodiment of religious moderation-based education.    

Robingun Suyud El Syam

Jurnal Sadewa : Publikasi Ilmu Pendidikan, Pembelajaran dan Ilmu Sosial 2023 Asosiasi Riset Ilmu Pendidikan Indonesia

Khatmil Qur'an is a culture in various Islamic boarding schools that study the Qur'an, but the agenda of each pesantren is different in line with the tradition of the pesantren. Interestingly at the Al-Asy'ariyyah Islamic boarding school, there is a cultural carnival that presents various cultural attributes from various regions in Indonesia. So this article aims to find answers to the big question, "how is Islamic education based on religious moderation through expressions of cultural carnivals on the haflah khatmil Qur'an agenda at the Al-Asya'ariyyah Islamic Boarding School, Wonosobo". Through field research it was found that the cultural carnival at the al-Asy'ariyyah Islamic boarding school was used as a strategy for the pesantren to provide education to the community, that cultural essences needed to be preserved because they conflicted with religion. The fact that the Koran actually instructed the Prophet Muhammad to teach Islam in a gentle and tolerant way. Thus, the expression of cultural carnivals in Islamic boarding schools is the maturity of the scholars in presenting the Qur'an and hadith as part of the embodiment of religious moderation-based education.    

Laras Budiansyah; Retnaningdyastuti Retnaningdyastuti; Primaningrum Dian

Jurnal Sadewa : Publikasi Ilmu Pendidikan, Pembelajaran dan Ilmu Sosial 2023 Asosiasi Riset Ilmu Pendidikan Indonesia

The research was motivated by several problems, namely: (1) students violated time discipline, namely: late coming to school, truant and late submitting assignments; and (2) students commit disciplinary violations, namely: not participating in ceremonies, wearing incomplete attributes, sleeping in class, quarreling at school, playing cellphones during class, falsifying picket attendance data, and violating the use of attributes. The purpose of the study was to determine the influence of group guidance on problem solving techniques on student learning discipline. This research uses a quantitative approach with a quasi-experimental design with a nonequivalent control group design model. The research population of all class XI MIPA students at Sultan Agung Islamic High School 1 Semarang amounted to 72 students. The research sample was 35 students of grade XI MIPA 2 at Sultan Agung 1 Islamic High School Semarang. The sampling technique uses cluster random sampling. Psychological scale data collection techniques. Data analysis techniques use descriptive statistics. Test the hypothesis of simple linear regression. The results of the study showed the influence of group guidance with problem solving techniques on student learning discipline. The influence provided by group guidance services with problem solving techniques on the learning discipline of grade XI MIPA students at Sultan Agung Islamic High School 1 Semarang obtained an R-Square value of 0.38, group guidance services with problem solving techniques had an influence of 38%. There is an influence of group guidance with problem solving techniques on the learning discipline of grade XI MIPA students at Sultan Agung Islamic High School 1 Semarang.

Laras Budiansyah; Retnaningdyastuti Retnaningdyastuti; Primaningrum Dian

Jurnal Sadewa : Publikasi Ilmu Pendidikan, Pembelajaran dan Ilmu Sosial 2023 Asosiasi Riset Ilmu Pendidikan Indonesia

The research was motivated by several problems, namely: (1) students violated time discipline, namely: late coming to school, truant and late submitting assignments; and (2) students commit disciplinary violations, namely: not participating in ceremonies, wearing incomplete attributes, sleeping in class, quarreling at school, playing cellphones during class, falsifying picket attendance data, and violating the use of attributes. The purpose of the study was to determine the influence of group guidance on problem solving techniques on student learning discipline. This research uses a quantitative approach with a quasi-experimental design with a nonequivalent control group design model. The research population of all class XI MIPA students at Sultan Agung Islamic High School 1 Semarang amounted to 72 students. The research sample was 35 students of grade XI MIPA 2 at Sultan Agung 1 Islamic High School Semarang. The sampling technique uses cluster random sampling. Psychological scale data collection techniques. Data analysis techniques use descriptive statistics. Test the hypothesis of simple linear regression. The results of the study showed the influence of group guidance with problem solving techniques on student learning discipline. The influence provided by group guidance services with problem solving techniques on the learning discipline of grade XI MIPA students at Sultan Agung Islamic High School 1 Semarang obtained an R-Square value of 0.38, group guidance services with problem solving techniques had an influence of 38%. There is an influence of group guidance with problem solving techniques on the learning discipline of grade XI MIPA students at Sultan Agung Islamic High School 1 Semarang.

Rafika Duri; Dwi Mutia Sari

SENIMAN: Jurnal Publikasi Desain Komunikasi Visual 2023 International Forum of Researchers and Lecturers

Emonstore which was established in 2020 was carried out from social media and also opened a boot in front of the post office, Jalan Garuda no.20 Lubuklinggau City, selling the Emonstore brand through promotional supporting information media with E-catalogs. This research makes promotional media that contains information data about products and attracts consumers through the right promotional media so that in the future it is easily recognized by consumers and increases sales results. The design of the Emonstore E-catalog is made based on sources, namely in the form of data that has been collected through interviews with owners. The purpose of designing is to design the right promotional media according to the target audience of Emonstore. Promotional media in the form of a catalog makes it easier for consumers to see products, because the catalog designed contains product information data. The purpose of promotion is to inform an audience who do not yet know the product or service being promoted. The writing is designed using the glass box approach. Emonstore catalog, it is evident that the E-catalog's design was created using the idea of Emonstore's attributes.

Pradigma Pradigma; Djumadi Sastro Wiyono

Neptunus: Jurnal Ilmu Komputer Dan Teknologi Informasi 2023 Asosiasi Riset Teknik Elektro dan Informatika Indonesia

Geographic Information System (GIS) is a type of software that can be used for input, storage, manipulation, display, and output of geographic information and its attributes (Prahasta). Geographic Information Systems have a very important role in combining data, organizing data, conducting data analysis which can ultimately produce data and can be used as a reference for decision making on issues related to geography.

Nur Anggraini Trisnawati; Fiqi Maulana

Jurnal Riset dan Inovasi Manajemen 2023 International Forum of Researchers and Lecturers

This study aims to determine the effect of organizational capital on the firm life cycle. The sample used is a manufacturing company listed on the Indonesia Stock Exchange for the 2009-2017 period, with a total of 580 observations of data from 116 companies and using a purposive sampling method. This study uses the independent variable organization capital which is proxied by OC/TA and the dependent variable company life cycle which is proxied by the dummy life cycle classification based on cash flow, retained earnings to total assets, and retained earnings to total equity. In addition, the control variables used are company size, market-to-book ratio, leverage, return on equity, company sales growth, capital expenditure, and asset turnover ratio. The analysis technique used is multinomial logistic regression. The results showed that organizational capital has a significant effect on the firm life cycle, where companies with high organizational capital are in the introduction and decline stages, while companies with low organizational capital are in the growth and maturity stages. Development requires quality human resources (HR). This human resource can act as a factor of labor production that can master technology so as to increase economic productivity. To achieve quality human resources requires the formation of human capital (human capital). The formation of this human capital is a way to obtain a number of people who have strong characters who can be used as important capital in development. This character can be in the form of level of expertise and level of community education. The concept of human capital investment that supports economic growth has existed since the days of Adam Smith (1776), Heinrich Von Thunen (1875) and other classical theorists before the 19th century who emphasized the importance of investment. human skills. Schultz (1961) and Deninson (1962) then showed that the development of the education sector with human resources as its core focus has contributed directly to a country's economic growth, through increasing the skills and productive capabilities of the workforce.  These findings and perspectives have stimulated the interest of a number of experts to research the economic value of education (Nurulpaik, 2005). Human capital is a stock of productive abilities and knowledge found in society. Alfred Marshal once said "the most valuable of all capital is that invested in human beings" (Becker, 1975). In this case human capital is a long-term investment in the development of human resources to increase productivity. The importance of human capital is that the knowledge that exists in human resources is the driving base in increasing productivity. Human capital can be distinguished from human resources management, but can also synergize. Human capital views humans more as intangible assets and human resources management views humans as costs or costs that are detrimental to the company. The concept of human capital emerged, due to a shift in the role of human resources. Human capital arises from the idea that humans are assets that have many advantages, namely human capabilities when used and disseminated will not decrease but increase both for the individual concerned and for the organization, humans are able to transform data into meaningful information. The concept of innovation has been continuously developed by a number of experts and institutions in the last 50 years. This is based on Resource Based Theory (Barney, 1991). In the perspective of Resource Based View (RBV), internal resources and the internal environment are the main keys for determining strategies to achieve high performance (Hitt et al., 2011). Resource Based Theory (RBT) focuses on the concept of attributes of excellence that are difficult to imitate as a source of superior performance and competitive advantage (Barney, 1991). Resources based theory is the company's resources as the main driver behind the company's performance and competitiveness. Based on this resources based theory, an organization can be assessed as a collection of physical resources, human resources, and organizational resources (Barney, 1991). Barney (1991) categorizes three types of resources: Physical capital resources (technology, plant and equipment) Human capital capital (training, experience, and insight), and Organizational resource capital (formal structure)

Meli Afriani N; Ririn Simanjuntak; Ibelala Gea

Sinar Kasih: Jurnal Pendidikan Agama dan Filsafat 2023 Sekolah Tinggi Teologi Injili Arastamar (SETIA) Ngabang

This study aims to find out how the leadership attributes are applied in SMP ST. Lucia Siborongborong. The method used is descriptive qualitative through literature studies and also direct interviews to ST Middle School. Lucia Siborongborong. The conclusion is that leadership attributes are very important for a leader to have, such as capacity, achievement, responsibility, participation, and status. Capacity here includes intelligence, alertness or accuracy, verbal fluency, the ability to judge and make decisions and originality. Achievement attributes include knowledge, academic achievement, achievement in sports. A leader must also have a sense of responsibility in the form of independence, full of initiative, diligent, aggressive, and confident. Participation attributes such as being able to socialize, being able to work together, and being able to adapt. Then status is socioeconomic status. Even though they don’t always have a higher socio-economic leader status than those who are led. The above attributes differ according to the type of organization

Yayang Furi Furnamasari; Dzikraa Febry Fauzie; Mochamad Figo Al-Faiq

Jurnal Motivasi Pendidikan dan Bahasa 2023 International Forum of Researchers and Lecturers

This study aims to identify character education of patriotic attitudes of loving the motherland and defending the country in elementary schools and showing phenomena that occur in the field regarding patriotic attitudes and defending the country, the responses of students and teachers to various character education activities, and the efforts made so that students gain knowledge about patriotic attitudes of love for the motherland and defending the country. This research is a research using a qualitative approach by looking for various theoretical descriptions, findings and other research materials obtained from reference materials to serve as the basis for activities. The research results show that the character of loving the motherland has been instilled since school days, one of which is with ceremonial activities in which there are many activities that will foster love for the motherland from each student such as flag raising, singing Indonesia Raya songs and various other national obligatory songs, reading texts pancasila, the mandate of the ceremony and even remembering the services of the heroes by praying and not forgetting to also use complete uniforms and attributes according to the rules that are included in the activities of loving the country. With the conclusion that instilling the character of loving the homeland is very necessary to start from elementary school so that it can be embedded in the memory of each student properly.

Budi Satrio Wibowo; Dety Mulyanti

DIAGNOSA: Jurnal Ilmu Kesehatan dan Keperawatan 2023 International Forum of Researchers and Lecturers

The pharmacy is a pharmaceutical service facility where pharmacists practice pharmacy. In this case the pharmacist is responsible for creating good service quality according to consumer expectations and satisfaction with services. Customer satisfaction is the key to the success of a business. Satisfied customers will become loyal customers. They will tend to make repeat purchases and become product promoters, which in turn will increase the pharmacy's revenue. The purpose of writing this scientific article is to find out and review from a theoretical point of view various literature and how to analyze the quality of franchise pharmacy services on customer quality. The method used is a theoretical review by analyzing and comparing existing theories. The results of this theoretical review, namely the analysis of pharmacy quality on customer satisfaction is influenced by product quality, service quality, price, emotional factors and cost easiness. It was concluded that after being analyzed from various theories and literature, customer satisfaction is one indicator that is widely used in measuring the service quality of a product, both goods and services. Service quality can also affect customer loyalty directly and affect customer loyalty indirectly through satisfaction. Customer satisfaction is strongly influenced by the quality of pharmacy services. For pharmacies that provide pharmaceutical services, it is also necessary to improve service quality standards. One important aspect that needs to be considered to maintain the consistency of pharmaceutical services is to maintain the attributes of each dimension of service quality provided to customers. Customers will be satisfied if their needs are met according to their expectations. In addition, it is also necessary to evaluate each service activity.