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Edwin Zusrony; Edwin Zusrony; Luthfy Purnanta Anzie; Pindo Asti; Gibson Manalu +2 more

EBISNIS : JURNAL ILMIAH EKONOMI DAN BISNIS 2023 LPPM Universitas Sains dan Teknologi Komputer

The research aims to measure and determine the effect of perceived usefulness, perceived ease of use, and perceived risk on the interest in using QRIS digital payments by MSME actors in Salatiga City, Central Java Province. Data collection uses Google Forms with a Likert scale. The sample that will be used is 60 MSME respondents in the city of Salatiga with a non-probability sampling technique of the convenience sampling type, namely because of the ease of obtaining data. Data analysis used multiple linear regression methods and was processed using SPSS 26.0. The results of the study show that the variables perceived usefulness, perceived ease of use, and perceived risk have a significant influence on the interest in using QRIS digital payments by MSME actors in Salatiga City and the perceived usefulness variable has a dominant effect on the interest in using QRIS digital payments by MSME actors in Salatiga City, Central Java Province.

Jeshika

KOMPAK : Jurnal Ilmiah Komputerisasi Akuntansi 2023 Universitas Sains dan Teknologi Komputer

This study aims to examine and analyze the effect of the Debt Equity Ratio, Return On Assets and Current Ratio on stock prices. The population used in this study are all manufacturing companies listed on the Indonesia Stock Exchange in three periods, namely 2018-2020. The sampling method used in this study was purposive sampling so that the data was obtained after outlayering 210 samples. The analytical method in this study is multiple linear regression analysis using SPSS 18 software. The results of this study prove that Return On Assets (ROA) has a positive and significant effect on stock prices, but the Debt Equity Ratio (DER) and Current Ratio (CR) do not effect on stock prices.

Gustania Dora Pereira Soares De Jesus; Septiyani Putri Astutik

Jurnal Kajian dan Penalaran Ilmu Manajemen 2023 CV. Aksara Global Akademia

The Terminal Service Officer, or better known as the Terminal Inspection Service, is a work unit tasked with supervising all facilities in the Land Side area of the airport, curb/sidewalk, parking area and terminal building. Before the airport operates, the Terminal Service Officer ensures or checks in advance whether all facilities are ready to operate or not, if one of these facilities is not ready, it will affect the operational processes of El Tari Kupang International Airport and can also pose a risk to the performance of TSO officers. . The purpose of this research is to find out the performance and efforts of Terminal Service Officers in resolving obstacles to facility monitoring at El Tari Kupang International Airport. This study used a qualitative descriptive method using data from interviews with 3 Terminal Service Officers, observation and documentation. The data analysis technique used in this study is data reduction, data presentation and drawing conclusions. Based on the results of this study, Terminal Service Officers (TSO) have duties and responsibilities that are in accordance with Standard Operating Procedures including facilities that are the responsibility of Terminal Service Officers, especially the land side area, passenger terminal and departure/arrival area, carry out routine checks supporting facilities to keep them operating properly. If in carrying out the supervision there is a damaged facility, it will be immediately coordinated with the unit concerned and repaired immediately.

Ashila Afriyati Wardha; Andityo Pujo Laksana

Jurnal Kajian dan Penalaran Ilmu Manajemen 2023 CV. Aksara Global Akademia

The level of discipline on the performance of ground handling employees is very important, discipline is also needed in improving employee performance. The basic attitude of employees towards themselves, competencies and current job as well as an overview of every opportunity that can be achieved needs to be considered by PT Kokapura Avia Yogyakarta International Airport. Performance analysis of ground handling employees will discuss how ground handling employee performance that viewed from the level of discipline based on the performance indicator. This research uses a qualitative research method design, which data collection is carried out by interviews, observation, documentation, and literature studies in the work area of the passasi unit of PT Kokapura Avia Yogyakarta International Airport. This research was conducted to determine the performance of ground handling employees in terms of the level of discipline at PT Kokapura Avia Yogyakarta Internasional Airport. The results of this study are the performance of ground handling employees on time is quite good in providing services to passangers, ground handling employees are quite good in two ways communication between leaders and subordinates, ground handling employees obey the regulations in accordance with standard operating procedures (SOP), carry oud good cooperation with coworkers, creating a sense of comfort and safety at work has improved well.

Dewi Safitri; Kifni Yudianto

Jurnal Kajian dan Penalaran Ilmu Manajemen 2023 CV. Aksara Global Akademia

On Time Performance is very important for the image of an airline company. The performance of boarding gate officers is one of main factors in creating On Time Performance during the brading process it is also necessary to have quality human resource support god service to passangers. Gate officers must be careful and coordinae with other staff in carrying out boarding. Analysis of the performance of gate officers in achieving an On Time Performance flight based on performance indicators. To analyze the data in this study using descriptive qualitative methods. Reserch data collection was carried out by means of interviews, observation, documentation and literature studies in the boarding gate work unit area of PT Kokapura Jenderal Ahmad Yani Airport, Semarang. The result of this study are the performance of boarding gate officers who are quite good at providing boarding services to passanger. Boarding gate officers carry out boarding activities in accordance with the Standart Operational Procedure (SOP) that applies to each airline handled by PT Kokapura Ahmad Yani. The obstacle experienced by gate officers was the lack of information regarding flight delays, however, gate officers were able to overcome these obstacles bycoordinating and updating every 10 minutes with operational staff regarding the condition of the aircraft to be boarded.

Yohanes Paulus Karwayu; Ristiani

Jurnal Kajian dan Penalaran Ilmu Manajemen 2023 CV. Aksara Global Akademia

Aviation Security officers play an important role in carrying out inspections to maintain the security and safety of prospective passengers. This study aims to determine the application of inspection procedures in the new adaptation era and to analyze the performance of Aviation Security (AVSEC) officers in the new normal adaptation era at Lede Kalumbang Airport. This study uses a qualitative approach with data collection techniques using participant observation, structured interviews, and documentation collected from relevant informants when the writer went into the field. The results of this study indicate that the inspection procedure in the new normal adaptation era is the same as the previous examination but there are additional checks or rules such as passengers must wear masks, maintain a minimum distance of 1 meter and examine health documents for passengers who will travel. And the performance of Aviation Security personnel at Lede Kalumbang Airport is in accordance with the SOP set at Lede Kalumbang Airport.

Lindiyani; Hodi

Jurnal Kajian dan Penalaran Ilmu Manajemen 2023 CV. Aksara Global Akademia

Air transportation is people's main choice for traveling long distances in a short time so that it is more effective and efficient both for business purposes and urgent needs. Air transportation users make companies work extra to improve the quality of service to customers who are satisfied with the services that have been provided. Companies must be able to continue to read or find out what customers need to achieve the maximum possible level of customer satisfaction. The importance of customer satisfaction can provide benefits, including closer and harmonious company and customer relationships. The existence of this study aims to determine the effect of service quality Check-in Counter on Lion Air airline satisfaction at Jenderal Ahmad Yani Airport, Semarang. This study uses a quantitative research method, where the population used is the number of Lion Air passengers for 2 months and the sample taken is 100 passengers. The sampling technique in this study was to use a purposive sampling technique. research instrument using a type of Likert scale. The results showed that the quality of check-in counter service had an effect on passenger satisfaction. This is evidenced by the results of the t test where the  t_hitung  is 14.879 >  t_tabel 1.660 with a significant value of 0.000 < 0.05. For the coefficient of determination (R2) 69.3% the satisfaction variable can be explained by the service quality variable with a difference (100-69.3%) 30.7% influenced or explained by other variables not included in the study.

Shella Bunga Slamet Lantini; Arina Bunganingtyas

Jurnal Kajian dan Penalaran Ilmu Manajemen 2023 CV. Aksara Global Akademia

The PDAM service tariff covers the cost of water treatment, infrastructure management, and services to customers. In PDAM Magelang City, there are several public service tariffs, namely the service of drinking water needs to customers, new connection services, payment of drinking water accounts, water quality inspection services, and water tank services. In this case the author will discuss the public service tariff in the new connection service of PDAM Magelang City.For the research method in this case, the author analyzes the data from the research conducted using descriptive analysis method in which data from interviews and document studies are processed and analyzed to provide an overview of the factors that determine the new connection service tariff at PDAM Magelang City.The new connection service tariff of each PDAM is different, the PDAM Magelang City tariff is based on the customer class which has IV customer groups with different tariffs. The tariff for class I is lower and the tariff will be higher for each class II and so on. Classes are adjusted to the type of house, land area, building area, type of building, type of floor, and type of roof used. The factors for determining the tariff for new connection services at PDAM Magelang City are seen in terms of financial and non-financial factors. In terms of financial factors, it consists of registration fees, drawing planning fees, connection permit fees, transportation costs and construction costs of service and persil pipes. While in terms of non-financial factors in the form of inclusion of new prospective customers on the criteria of the group that has been determined.

Christian Nanda Praptama; You She Melly Anne Dharasta

Jurnal Kajian dan Penalaran Ilmu Manajemen 2023 CV. Aksara Global Akademia

Yogyakarta International Airport is a replacement for Adiscipto Airport which is considered unable to accommodate many passengers so that a larger airport is built, it can have an influence on the performance of aviation security personnel on the supervision and security of passengers so that security and guarding of passengers at the airport terminal can be maintained from people who commit violations or acts against the law in the airport environment. The research that researchers use is a study using qualitative methods using data collection techniques of observation, interviews, literature studies and documentation, analysis techniques using data reduction, data presentation, conclusion drawing and validity testing using triangulation. Based on the quality of officers able to carry out supervisory duties, the quantity of officers is in accordance with the needs because it is assisted by CCTV and helps each other to back up, the timeliness of officers must arrive on time because there is a briefing, for the effectiveness of the load is sufficient depending on the officer, it needs supervision from the company and officers know for areas that must be guarded and officers will coordinate with related parties for guarding there are inspection lanes, WTMD, HHMD, checkpoints and Sageway, HT, and patrol cars for patrols. The performance of Aviation Security officers in conducting surveillance & passenger security is good according to applicable regulations which are used as the basis for performing duties at airports and the readiness of officers in conducting surveillance & passenger security at Yogyakarta International Airport aviation security officers already have and use adequate facilities in conducting surveillance and passenger security.

Helmi Yudiyansyah; Zenita Kurniasari

Jurnal Kajian dan Penalaran Ilmu Manajemen 2023 CV. Aksara Global Akademia

Apron Movement Control (AMC) officers when operating must maximize existing facilities so that there are additional facilities that are lacking in the AMC unit. This study aims to find out what types of work facilities must be available to assist the operation of iApron Movement Control officers at Abdulrachmani Salehi Malang Airport and to determine the availability of the number of facilities that must be available to assist the operation of Aproni Movement Control officers at Abdulrachmani Saleh Airport Malang. This study uses a qualitative and quantitative approach with data collection techniques using qualitative observation, structured interviews, and documentation while quantitative uses the AMC unit facility data form, and observations, which were collected from relevant informants when the writer went to the field. The results of this study indicate that the types of facilities that must be available in the operation of Apron Movement Control officers are Personal Protective Equipment (PPE), personal protective equipment in the form of safety vests, raincoats, hats, safety shoes, booth shoes, ear muffs & ear plugs, goggles anti uv where these facilities must be available in the AMC unit. These facilities are very important to assist officers. Facilities that are not available, such as safety shoes, booth shoes, ear muffs & ear plugs, anti-UV goggles that are not available and an insufficient number of ear muffs and ear plugs, this was responded to by the Chairman of AMC.

Nining Rika Anggela; Walid Jumlad

Jurnal Kajian dan Penalaran Ilmu Manajemen 2023 CV. Aksara Global Akademia

User satisfaction is a feeling obtained from previous expectations either to be better or very adequate in a service. Services using self check-in machines can simplify and shorten users or prospective passengers in carrying out their activities at the airport. In this study, the research objective was to find out the satisfaction of using a self check-in machine at Yogyakarta – Kulonprogo International Airport. The research entitled Analysis of Satisfaction Using Self Check-In Machines at Yogyakarta International Airport - Kulonprogo, was conducted by distributing questionnaires to users of self check-in machines at Yogyakarta International Airport. This research uses quantitative research methods. Data analysis techniques use the validity test, reliability test, and analysis to determine the average level of satisfaction. The results showed that satisfaction with the use of self check-in machines at Yogyakarta International Airport was high. Evidenced by the results of the evaluation for the conformity of expectations indicator obtaining an evaluation value of 4.39, the intention to reuse indicator obtaining an evaluation value of 4.2733, and the availability indicator recommending obtaining an evaluation value of 4.18.

Yunia Faridatuz Zakia; Muhammad Yasin

Jurnal Kajian dan Penalaran Ilmu Manajemen 2023 CV. Aksara Global Akademia

Krisis ekonomi global merupakan suatu peristiwa yang mana keadaan sektor ekonomi pasar dunia mengalami penurunan drastis sehingga mempengaruhi sector-sektor lain di seluruh dunia. Krisis ekonomi global yang terjadi pada tahun 2008 bermula pada krisis ekonomi Amerika Serikat lalu menyebar ke negara-negara lain di seluruh dunia, termasuk Indonesia khususnya di kota Surabaya. Dampak yang dirasakan dari krisis ekonomi pada perekonomian di Surabaya yaitu angka inflasi yang tinggi sehingga penyaluran kredit bank lemah akibat masih tingginya cost of fund dan daya beli masyarakat juga akan menurun sehingga terjadi pengurangan belanja investasi  dan member dampak pada penurunan PDB, dampak selanjutnya yaitu melemahnya nilai Rupiah berpengaruh pada aktivitas perdagangan ekspor lemah dan turunnya harga komoditas terutama pada sektor industry-industri. Krisis ekonomi tahun 2008 di Indonesia memberikan pengaruh pada perekonomian khususnya di kota Surabaya, akibat dari adanya krisis ekonomi, perekonomian kota Surabaya mengalami penurunan pertumbuhan ekonomi terutama pada sektor makro ekonomi. Pada masa krisis ekonomi tersebut kota Surabaya mengalami penurunan nilai tukar yang cukup tajam dan memberikan pengaruh yang signifikan terhadap perekonomian makro seperti kurs / nilai tukar uang, pengangguran, hutang luar negeri, neraca perdagangan, dan pertumbuhan ekonomi.

Raihan Ramadhan Aziz; Santi Pertiwi Hari Sandi

Journal of Management and Social Sciences 2023 CV. Aksara Global Akademia

Catering Mrs. Kokom was established from 2019 until now, but there was a decline in sales at the time of the COVID-19 pandemic that caused the mentality and quality of human resources among employees to decline. In order to be able to improve the performance of employees, they need motivation or an incentive that makes them engaged and improves the quality of their work. The method used to compile this article uses descriptive and qualitative methods by interviewing business owners. The result is an increasingly motivated role to give reinforcement to desires that lead to better work performance and can guide individual behavior in the achievement of goals

Duriatin Koni’ah; Anwar Bowo Leksono; Edy Murdiyanto

Journal of Management and Social Sciences 2023 CV. Aksara Global Akademia

In the current era of globalization, companies are required to improve services professionally in accordance with their respective fields. This study aims to determine the effect of customer relationship marketing (CRM) and consumer satisfaction on consumer loyalty at Ahass Aries Putra Dealer Bandung, Tulungagung Regency. The variables of this study are customer relationship marketing, satisfaction and loyalty. The location of this study exists on Jalan Panglima Sudirman No. 125, Genengan, Bandung, Tulungagung Regency. This type of research uses a descriptive quantitative type. The sample in this study used purposive sampling techniques which resulted in a total of 197 respondents. The analysis tool used for this study is SPSS For Windows 25. Based on tests conducted with multiple linear regression analysis, the t test shows that customer relationship marketing has a partial influence on consumer loyalty. This is shown from the value of 3.596 > from 1.97227 then, consumer satisfaction also has a partial effect on consumer loyalty as seen from the value of 11.777 > from 1.97227. Test F shows that the variables customer relationship marketing and customer satisfaction simultaneously affect consumer loyalty seen from the value of 104.22 > 1.97227.

Ari Arham Palaguna; Suryadi Samudra; Adfiyani Fadjar

Journal of Management and Social Sciences (JIMAS) 2023 Sekolah Tinggi Ilmu Administrasi (STIA) Yappi Makassar

Development of products and services to the community is the key to success in business ventures.  UD. Barokah is a business that is engaged in meeting the primary needs of the community, namely in the form of selling various kinds of products, both in the form of sales of wholesale and retail. Sales have been carried out effectively by utilizing competitive business opportunities with various business plans. In achieving sales targets, UD Barokah carries out various strategies and innovations on an ongoing basis in order to maintain business existence and compete with other entrepreneurs. Efforts to build communication with customers through creating Whatshap groups and services in a timely manner are important keys in attracting and retaining customers.The main objective of this research is to find out the business strategies and innovations implemented by UD Barokah in achieving sales targets. The specific objective of this research is to learn to run a business, find out the factors that influence the development of UD Barokah's business, and make creations and innovations in developing business and market opportunities.

Dewi Murniati

Maeswara : Jurnal Riset Ilmu Manajemen dan Kewirausahaan 2023 Asosiasi Riset Ilmu Manajemen Kewirausahaan dan Bisnis Indonesia

Pesticides are toxic substances that have a negative impact on human health problems. Anemia is one of the chronic effects of pesticide. The effect of pesticides to the farmer’s health, decreasing production or increasing destruction of red blood cells. The purpose of this study was to analyze the relationship of pesticide exposure with anemia in the blood of pesticide spraying workers at PT. X. The research method used is Cross Sectional at PT. X with a total sample of 61 workers was obtained by Simple Random Sampling. Information was obtained through interviews with questionnaire and examination of hemoglobin levels using a portable hemoglobin meter. Based on the results of the analysis using chi square data, it was found that pesticide exposure were associated with anemia (p = 0.011). It is expected that sprayers pay more attention to the impact of using pesticides with health.    

Andrian Mayoreta; Krisna Agustian; Santi Pratiwi Hari Sandi; Dwy Epty Hidayati

Journal of Management and Social Sciences (JIMAS) 2023 Sekolah Tinggi Ilmu Administrasi (STIA) Yappi Makassar

This observation aims to explain the performance of employees of a Cloting Brand clothing store in the Karawang area, namely (KASET RUSAK) whose address is Beside Mall Ramayana, jl. Tuparev No. 298, Nagasari, West Karawang sub-district, Karawang district, West Java province, postal code 41314. The contents of the explanation that will be explained about the MSME sector in the fashion sector concern the motivation of employees to compete in attracting public interest, especially young people, in buying clothes such as clothes, trousers, bags, shoes, bracelets and other souvenirs. This observation also explains the profile or history of the company, employee strategies and employee activities, prices and the number of products applied by the company, how the company survived and faced the effects of Covid-19 in the past 2 years. The process of data collection and observation was carried out using interview and observation methods within 1 to 2 days, to be precise on March 25s/d26 2023. This data collection technique obtains information related to the experience of company owners where the results of observations and interviews show that there is an interest or trend The highest rate for people who buy new clothes is in the month of Ramadan or before Eid al-Fitr.

Devi Pitrianingsih; Ika Ratnasari; Dwy Epty Hidayati; Santi Pratiwi Hari Sandi

Journal of Management and Social Sciences (JIMAS) 2023 Sekolah Tinggi Ilmu Administrasi (STIA) Yappi Makassar

In 2020 Indonesia is facing a pandemic situation due to the Corona Virus Disease 2019 (COVID-19) outbreak which has a deep impact on various economic sectors, especially on Micro, Small and Medium Enterprises (MSMEs). Digital marketing is currently one of the marketing strategies needed by business people in order to increase sales. Digital marketing is increasingly showing its fangs and as one of the best solutions that can be used by business people to expand their business circle. The purpose of this article is to improve the ability or skills of MSME players in marketing products through online media. This method uses a descriptive approach with observative and by identifying trends in current consumers and consumer preferences for alternative foods. The result of this article is that in the face of increasingly fierce market competition, tempeh producers need to adopt innovative marketing strategies and use social media as the main tool to promote tempeh products. The conclusion is that by utilizing the power of social media, tempeh producers can expand their market reach, strengthen their brand, and increase consumer loyalty. The implication of the industrial visit is the importance of understanding and using social media as an effective marketing tool in the food industry, especially in promoting tempeh products.

Atikah Atikah; Sungkono Sungkono

Journal of Management and Social Sciences (JIMAS) 2023 Sekolah Tinggi Ilmu Administrasi (STIA) Yappi Makassar

This study aims to describe how product quality can influence purchasing decisions and how the working atmosphere at PT. Chang Shin Indonesia. This study used the observation method by directly observing the situation in the field and interviewing several employees. In the world of work, there are often problems related to the products we create, as well as those involving product quality at PT. Chang Shin Indonesia, which after the end of last year was at the peak of instability in running production. PT. Chang Shin Indonesia itself is a company that produces footwear with the “Nike” brand, by producing footwear for the company PT. Chang Shin Indonesia is very focused on the quality of the products it creates. Problems found in PT. Chang Shin Indonesia, namely the reduction of a purchase decision or order from a customer, one of which causes employees to stay at home on Saturdays, which basically work normally on Saturdays as usual. Reduced orders greatly impact the company, especially on employees. One of the factors that affected the decline in orders was in terms of product quality. For example, many long threads are still attached to finished shoes and also the size label where there are many repairs, one of which is that the label does not match the tally sheet. This problem is often found in the sewing or stitching department. Based on the results of these observations, it is necessary to pay attention again regarding product quality, both by the company and its own team of employees who are required to maintain product quality, because whether or not orders enter the company depends on quality.

Arma Yuli Fitriasari; Filzah Primardiningtyas; Rafa Syahrul Amrulloh; Maria Yovita R Pandin

Journal of Management and Social Sciences (JIMAS) 2023 Sekolah Tinggi Ilmu Administrasi (STIA) Yappi Makassar

 Economic activity in Indonesia affects the level of state income. One sector that makes a large contribution to national income is the agricultural sector. In addition, this sector also contributes in terms of absorbing labor in the provision of food and provision of raw materials. Thus, this article discusses how the Covid-19 pandemic can affect the rise and fall of the financial resilience of farmers, the volatility of income before and after the pandemic, especially for farmers in Tegalrejo Village, Blitar Regency. The purpose of this research is to find out how farmers maintain their economy amidst storms such as Covid-19, transition, pests. The method of analysis used is descriptive qualitative by conducting interviews with farmers to obtain data. From the objectives and methods that have been used, it is known that every farmer in Tegalrejo Village has different income from one another, especially when the Covid-19 Pandemic hit and after the pandemic. In addition, many factors also affect the rise and fall of farmers' income.