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Jenis penelitian ini bersifat asosiatif, yaitu penelitian yang bertujuan untuk mengetahui pengaruh peran manajemen pengelolaan sumber daya manusia dalam meningkatkan kualitas pelayanan publik pada Dinas Perpustakaan dan Kearsipan Daerah Kabupaten Bima. Instrumen penelitian yang digunakan adalah angket yang berisi sejumlah pertanyaan dengan pengukuran skala likert. Populasi yang digunakan adalah seluruh pegawai pada Dinas Perpustakaan dan Kearsipan Daerah Kabupaten Bima yang berjumlah 46 orang dengan sampel sebnayak 46 orang. Teknik pengambilan sampel menggunakan jenuh yaitu seluruh populasi sampel dijadikan. Berdasarkan hasil analisis data yang telah dilakukan dapat disimpulkan bahwa manajemen peran pengelolaan sumber daya manusia secara parsial berpengaruh terhadap peningkatan kualitas pelayanan publik pada Dinas Perpustakaan dan Kearsipan Daerah Kabupaten Bima.  

The purpose of this study was to determine the effect of tourist facilities and service quality partially on customer satisfaction for travel services C.V Gass Adventure, Sidoarjo.  As well as to find out between the Tourism Facilities and Service Quality significantly influence Customer Satisfaction of C.V Gass Adventure Travel Services, Sidoarjo.  This research was conducted using a questionnaire method using a sampling technique on 100 customers who are or have used C.V Gass Adventure travel services, Sidoarjo.  The results of this study indicate that tourist facilities (X1) have a positive effect on customer satisfaction with a significance value of 0.02 which is smaller than the significance value of α of 0.05.  Service Quality (X2) has a positive effect on customer satisfaction with a significance value of 0.04 which is smaller than the significance value of α of 0.05.  

The growing subsector of the food and beverage industry, including the highly competitive restaurant industry, highlights the importance of research in maintaining businesses and increasing customer loyalty in this sector. The purpose of this research is to investigate the influence of service quality on customer loyalty through customer satisfaction as a mediator in Fun House Resto. The method used is the Partial Least Squares - Structural Equation Modeling (PLS-SEM) analysis technique with descriptive and quantitative analysis. The sample used was 100 respondents using purposive sampling method in determining the respondents. The results of the study indicate that service quality has a direct positive effect on customer loyalty, service quality has a positive and significant effect on customer satisfaction, customer satisfaction has a positive and significant effect on customer loyalty, and service quality has a positive and significant effect on customer loyalty through mediation of customer satisfaction. These results indicate that Fun House Resto should consider maintaining service quality and customer satisfaction in ensuring customer loyalty. Furthermore, as part of their efforts to maintain customer loyalty, they should also consider other factors such as product quality, facilities, prices, and others.

This study aims to determine and analyze the implementation of the Night Service in Bulak District. The research method uses a qualitative descriptive approach which produces data in the form of written words from interviews, observations and documentation. The focus of this study uses the suitability model of program implementation by David C. Korten. The results of this study indicate that the night service program has received a positive response by being the answer to public complaints so that public services provided by the government can be closer, easier, and less complicated. This is supported by the ability of officers in night services as a whole, the community of Bulak District responded positively. Because it is in accordance with what is expected by the community, namely providing services in a friendly, polite, fast, thorough, and informative manner, although there are still visible officers who look tired. Interestingly, the community is also involved in evaluating the performance of the implementers, namely the night service officers in order to improve service quality standards.

This study aims to determine and analyze the implementation of the Night Service in Bulak District. The research method uses a qualitative descriptive approach which produces data in the form of written words from interviews, observations and documentation. The focus of this study uses the suitability model of program implementation by David C. Korten. The results of this study indicate that the night service program has received a positive response by being the answer to public complaints so that public services provided by the government can be closer, easier, and less complicated. This is supported by the ability of officers in night services as a whole, the community of Bulak District responded positively. Because it is in accordance with what is expected by the community, namely providing services in a friendly, polite, fast, thorough, and informative manner, although there are still visible officers who look tired. Interestingly, the community is also involved in evaluating the performance of the implementers, namely the night service officers in order to improve service quality standards.

In this era of globalization, business organizations must continue to improve the level of professional services in their respective fields. The use of PLN Mobile in the customer service department at PLN ULP Medan Baru has the potential to provide significant benefits in improving service quality and customer satisfaction. This application is expected to bring positive changes by providing easy access to information for customers regarding billing, blackouts, and other important information. The purpose of this research is to analyze the customer service and benefits of PLN Mobile at PLN ULP Medan Baru. This study uses a qualitative approach to explore an in-depth understanding of the benefits of using PLN Mobile in the customer service department at PLN ULP Medan Baru. A qualitative approach allows researchers to understand customer perspectives, views, and experiences in depth and contextually. Based on the results of the research and discussion conducted by the researchers, it can be obtained that the customer service and benefits of PLN Mobile at PLN ULP Medan Baru are quite good and very useful for customers at PLN ULP Medan Baru, Medan City to meet their electricity needs, complaints and complaints, however, socialization that has not been evenly distributed has resulted in there being PLN ULP Medan Baru customers who have not used the PLN Mobile application. The five dimensions of customer service used by researchers according to Tjiptono (2014: 18), namely the Tangibility, Reliability, Responsiveness, Assurance, and Empathy dimensions at PLN ULP Medan Baru are quite good.  

This study aims to determine the effect of service quality and brand image on interest in buying services. The object of this research is the customer of PT Pos Indonesia Sekejati Bandung. Researchers conducted research with survey methods, namely data collection by distributing questionnaires. The researcher concludes that this study aims to test the established hypothesis, namely how much influence the independent variables, namely service quality and brand image have, then the dependent variable is interest in buying services. This research was conducted on 100 respondents using a quantitative approach. Analysis of the data used is regression analysis which is processed with the SPSS 26 application. The sampling technique in this study uses a non-probability sampling method with a purposive side technique that is with a specific purpose. The results of this study indicate that the description of the variables of service quality, brand image, and interest in buying services is included in the good category. Then by t test (partial) there is a significant influence between service quality on interest in buying services, and brand image on interest in buying services. as well as the f test (simultaneously) the two independent variables, service quality and brand image have a concurrent effect on the dependent variable of interest in buying services.

The government as a provider of public services needed by the community must be responsible and continue to strive to provide the best service for the sake of improving public services. On the other hand, community satisfaction is a measure of the success of public services provided by public service providers. This research is a descriptive study using a qualitative approach to determine the quality of public services in the field of population administration in Telanaipura District, Jambi City. The data analysis technique used is an interactive model. The results showed that the quality of public services in the field of population administration in Telanaipura District, Jambi City, was seen from the aspects of physical facilities, reliability, responsiveness, assurance, empathy, that is, the Public Services section in Telanaipura District, Jambi City had not fulfilled adequate service facilities to provide services to the community. The community is satisfied with the services provided by Telanaipura District, Jambi City in the reliability aspect regarding reliability in handling any community complaints. Employees in terms of helping people who need services, especially people who are confused about services, have been seen between officers and visitors who communicate with each other. Security in Telanaipura District, Jambi City, has shown efforts to improve the quality of its services in relation to providing a sense of security for the community. The empathy given by the Telanaipura District, Jambi City, is to give a pleasant impression.

The research conducted has the aim of knowing and seeking an overview of the quality of public services in the field of administration regarding the perspective of good governance in public services at the Rembang Village Office, Blitar City. Research conducted using qualitative methods with a case study research approach (case study). Data collection techniques were carried out using participatory observation methods, conducting interviews with selected informants and conducting literature studies and examining data sources from documents related to research. From all the data that has been collected, the researcher processes it using data collection, data condensation, data presentation (information display), and verification of research or conclusions, then the researcher checks the validity of the data using 1) Credibility test which consists of technical triangulation techniques, data source triangulation, time triangulation, 2) transferability tests in which researchers compile research reports by providing detailed, systematic, and reliable descriptions, 3) reliability tests are carried out through a series of audit processes by supervisors and, 4 ) Objectivity Test (Confirmability) in which the results of this study were tested through a series of examination processes carried out by the supervisor and the team of examiners through the final exam. Based on the results of the study, 1) the quality of public services in the administrative field at the Rembang Kelurahan Office is already good with evidence of the facilities, facilities and infrastructure provided by the Rembang Kelurahan Office being sufficient and supporting public services in public services at the office. In addition, professionalism, timeliness and speed in providing appropriate services are important factors regarding improving the quality of public services; 2) Administrative public services at the Rembang Village Office apply the principles of good governance, namely participation, rule of law, and transparency in public services by involving the community in all service activities, starting from the policy formulation stage to the evaluation level. This can improve the quality of public services and strengthen public trust in the government; 3) Supporting factors in public services in the field of administration at the Rembang Village Office, namely: a) adequate facilities and infrastructure; b) there is professionalism in providing services, as well as being responsive to customers, c) services that are in accordance with operational standards and are not complicated. While the inhibiting factors for public services at the Rembang Village Office are a) the lack of completeness of the requirements brought by the community; b) the public's lack of understanding of the requirements when applying for documents; c) the dissemination of information related to public services is still limited in order to improve public services through quality.

This study aims to determine whether product quality, price, and service simultaneously have a positive effect on customer satisfaction at Bakso & Mie Ayam Restaurants in the Kartasura Region, whether product quality, price, and service partially have a positive effect on customer satisfaction at Bakso & Mie Ayam Restaurants in the Kartasura Region. The sample in this study were consumers of Bakso & Mie Ayam Restaurants in the Kartasura Region who had made a purchase at least twice. The sampling technique used purposive sampling. The number of samples is 100 respondents. Instrument test using validity test and reliability test. The analysis technique uses multiple linear regression. For data processing, researchers used statistical software SPSS 25. The results showed that product quality, price, and service simultaneously had a positive effect on customer satisfaction at Bakso & Mie Ayam Restaurants in the Kartasura Region, product quality, price, and service partially had a positive effect on customer satisfaction at Bakso & Mie Ayam Restaurants in the Kartasura Region.

This study aims to determine the effect of mobile banking and services on BRI Bank customer satisfaction. The sampling technique used in this study was purposive sampling technique, which was chosen because the researcher used his own judgment in selecting members of the population who were considered to be able to provide information, and the number of samples used was 150 respondents. The research results were collected through a questionnaire which was processed and analyzed using multiple regression analysis. The data quality test in this study is the Person Correlation validity test, the reliability test uses Cronbach Alpha. For the classic assumption test using the normality test,. For the hypothesis test used in this study, namely multiple linear regression, t test and determination coefficient (R2 test). The results of this study indicate that mobile banking and service have a positive and significant effect on BRI Bank customer satisfaction.

The purpose of this study is to analyze the effect of tax service quality and understanding of tax regulations on individual taxpayer compliance. This research is a quantitative research with an associative approach. The population in this study is all taxpayers who report to the Maumere Pratama Tax Service Office amounting to 23,931 taxpayers. The sample in this study used the slovin formula with a total of 100 taxpayers. Data collection was carried out through the distribution of questionnaires to respondents, where the research instrument used the Likert scale. Data analysis techniques using multiple linear regression analysis models with the help of SPSS programs, descriptive statistics, data quality tests and classical assumption tests. The results of the study are known that the quality of tax services and understanding of tax regulations partially or simultaneously affect the compliance of individual taxpayers.

The purpose of this study was to see the effect of service quality, facilities and timeliness on customer satisfaction at PT. Global Jet Express (J&T) in Pandaan. This study used a quantitative research approach with data collection techniques by distributing questionnaires to 100 consumers. The data analysis method used is Multiple Linear Regression analysis by calculating the SPSS 23 software in which the data will be described, analyzed, and discussed in order to answer and prove the proposed hypothesis. Based on the research results, the Service Quality variable has a significant effect on Customer Satisfaction, the Facilities variable has a significant effect on Customer Satisfactioni and Timeliness has a significant effect on Customer Satisfaction at PT. Global Jet Express (J&T) in Pandaan. While simultaneously the Quality of Service, Facilities and Timeliness have a positive and significant effect on Customer Satisfaction.

KM 22 of 2005 describes the application of SNI 03-7094-2005 regarding signs at airport terminals as a mandatory standard which explains that every area within the passenger terminal must be equipped with clear and easy-to-understand warning signs. Obstacles found by researchers when carrying out initial observations were finding deficiencies in installing warning signs at Terminal 1 of Juanda International Airport, Surabaya. The purpose of this study is to find out how to optimize the warning sign facility in improving passenger service at the Juanda International Airport Surabaya terminal, to find out the obstacles faced and the solutions in optimizing the warning sign facility at Juanda International Airport.             This study uses a qualitative method. This research was conducted at Juanda International Airport in Surabaya which was held in June 2023. The data collection techniques used were observation, interviews, and documentation. The validity test of the data used is source triangulation and technique triangulation. Data analysis used is data reduction, data presentation, and conclusions.             The results of research based on service indicators show that: (1) physical evidence (tangibles) includes an imbalance in the placement of signboards; (2) reliability includes the use of available tools and the application of clear service standards; (3) responsiveness, including responsiveness to complaints and input from passengers; (4) guarantee (assurance) includes routine maintenance, as well as providing accurate information; (5) empathy (empathy) includes providing individual and responsive services. The obstacles encountered are that the warning sign is only visible from the west side of the terminal area, but not visible from the east side, the placement of the no smoking sign is not optimal, the no smoking sign is damaged, there are instructions for using a hydrant box that is less strategic .

The Terminal Operation Center (TOC) unit is an integrated monitoring system for airport operations and service activities at the terminal, using the concept of collaboration with other stakeholders. This study discusses the Terminal Operation Center (TOC) Unit in supervising the operational performance and service of check-in area facilities at Domestic Terminal 3 at Soekarno Hatta International Airport, Tangerang. The check-in area is a place that must always be monitored because it is the initial gathering point for flight service users who have the potential for queue accumulation.During the months of August and September 2022, this study was carried out at Tangerang's Soekarno Hatta International Airport. The data collection techniques employed were observation, interviews, literature and documentary studies, and descriptive qualitative research. Data collection, data reduction, data presentation, and findings were all assessed utilizing qualitative data analysis methodologies, and their validity was checked by using three different sources and three different methods.The results of this study indicate that at Soekarno Hatta International Airport, the Terminal Operation Center (TOC) Unit has played a good role in supervising operational and service performance in the Domestic Terminal 3 check-in area. This role is in accordance with applicable regulatory standards and Standard Operation Procedures (SOP).

In the increasingly more business cafe competition in the era of today, every businessman or businessman in the field of beverages and food must be able to maintain the continuity of the business they run. In order to survive and be successful in the field of food and beverages, an entrepreneur must be able to consider from what makes consumers interested in stopping by the café. This study aims to determine the effect of the quality of service, price and atmosphere of café on purchasing decisions (case studies at Nabs Café in Mojokerto City). This study uses a quantitative method with a sample of 100 respondents with the help of data processing IBM SPSS 26. The results of this study indicate that partially the variable service quality has a positive and significant effect on purchasing decisions, partially the price variable has a positive and significant effect on purchasing decisions, partially the atmospheric café variable has a positive and significant effect on purchasing decisions, simultaneously the effect of service quality, price and atmosphere of the café has a positive and significant effect on purchasing decisions (case studies in NABS Café in Mojokerto City).

Conventional Ojek is one form of alternative transportation in Indonesia. Sikka Regency has rapid development in all sectors and has several airports and ports to support the movement of people and goods. Conventional ojek meets the biggest competitor, namely the emergence of online ojek. Although various competitors appear conventional ojek in Sikka Regency is still the main choice of public transportation mode. This study analyzes the effect of service quality and price on consumer satisfaction of students who use conventional ojek services at Nusa Nipa University. The population in this study were all students who use conventional ojek at Nusa Nipa University. This study uses purposive sampling method, namely the technique of determining the sample using certain considerations with the number of respondents 100 people. The research instrument used a questionnaire with the data collection technique used was to use a Likert scale and analyzed using SPSS 25 software. The results show that partially service quality has a significant effect on customer satisfaction. Price has a significant effect on customer satisfaction. Simultaneously service quality and price have a significant effect on customer satisfaction. Conventional ojek has become a means of transportation that is needed by people in Maumere city. Government advice needs to take care of legalization, conventional ojek data collection, infrastructure management and price regulations and to ojek drivers pay attention to safety, comfort and completeness of vehicles.  

Skripsi dengan judul “Pengaruh Kompetensi Karyawan dan Etika Bisnis Islam terhadap Kualitas Pelayanan Nasabah di Bank Syariah Indonesia Cabang Rimbo Bujang” ini ditulis oleh Dea Sriutami, NIM 501190265, Jurusan Ekonomi Syari’ah Universitas Islam Negeri Sulthan Thaha Saifuddin Jambi 2023. Penelitian dalam skripsi ini dilatarbelakangi dari kualitas pelayanan yang diberikan Bank kepada nasabah. Ada banyak pengaruh yang menjadikan pelayanan BSI Cabang Rimbo Bujang dapat berkualitas, diantaranya dari segi kompetensi karyawan dan etika bisnis Islam yang dimiliki oleh Bank. Tujuan dari penelitian ini adalah untuk mengetahui seberapa besar pengaruh antara kompetensi karyawan dan etika bisnis Islam tehadap kualitas pelayanan nasabah BSI Cabang Rimbo Bujang. Metode penelitian yang digunakan adalah metode kuantitatif. Populasi yang digunakan dalam penelitian ini adalah nasabah aktif di BSI Cabang Rimbo Bujang dengan menggunakan teori slovin dengan batas kesalahan 5% didapatkan sampel sebesar 164 responden dengan uji coba sebanyak 30 responden melalui teknik random sampling dan sisanya 134 responden digunakan lagi sebagai uji instrumen penelitian. Teknik pengumpulan data yang digunakan peneliti adalah studi pustaka, observasi, wawancara dan angket. Berdasarkan hasil penelitian menunjukkan: pengaruh kompetensi karyawan terhadap kualitas pelayanan sebesar 34,2%, pengaruh etika bisnis Islam terhadap kualitas pelayanan sebesar 65,4%, dan secara simultan kompetensi karyawan dan etika bisnis Islam terhadap kualitas pelayanan berpengaruh sebesar 81,1%.

Pada hakikatnya, manusia juga dihadapkan dengan beragam resiko kecelakaan, mulai dari kecelakaan transportasi udara hingga angkutan, ditambah lagi kecelakaan kerja, kebakaran, hingga kematian. Asuransi merupakan sesuatu yang sudah tidak asing lagi bagi masyarakat Indonesia, di mana sebagian besar masyarakat Indonesia sudah melakukan perjanjian dengan perusahaan asuransi, baik perusahaan asuransi milik negara maupun milik swasta nasional. Keberhasilan suatu perusahaan asuransi sangat dipengaruhi oleh bagaimana perusahaan membuat nasabah untuk memutuskan memilih perusahaannya dengan memberikan pelayanan kepada nasabah yang hendaknya diarahkan kepada pelayanan yang berkesinambungan. Keputusan nasabah dalam memilih, meliputi faktor produk, kualitas pelayanan dan besaran premi. Penelitian ini bertujuan untuk mengetahui dan menganalisis pengaruh produk, besaran premi, dan kualitas pelayanan terhadap keputusan nasabah dalam memilih asuransi Jasa Raharja Putera Cabang Jambi. Metode penelitian yang digunakan yaitu kuantitatif deskriptif. Sampel yang diambil sebanyak 100 responden dengan teknik random sampling. Hasil penelitian menunjukkan bahwa produk, besaran premi, dan kualitas pelayanan berpengaruh positif dan signifikan terhadap keputusan nasabah memilih asuransi Jasa Raharja Putera Cabang Jambi. Berdasarkan analisis data dalam penelitian ini variabel-variabel tersebut valid dan reliabel.

Population administration plays a very important role in development, where it can be known about population data and information that is in accordance with the conditions of the population and the conditions of the area where they live. The Disdukcapil of Cilacap Regency, as the executor of population services, must provide excellent service to the community. However, in reality, KTP and KK services for the last 5 years at Disdukcapil, Cilacap Regency have not been able to reach the expected target. Besides that, the achievements in 2021 have also decreased when compared to the achievements in 2022. This indicates that the service quality of the Cilacap Regency Disdukcapil has not been optimal, so that it has not been able to meet community satisfaction. This study aims to determine 1) the effect of service quality on community satisfaction, 2) the effect of employee performance on community satisfaction, and 3) the effect of service quality and employee performance on community satisfaction in the Population and Civil Registration Office of Cilacap Regency. Because of this, this study uses quantitative data which is then interpreted to produce descriptive data. Meanwhile, data collection techniques used questionnaires, and data analysis used multiple linear regression. The research results show that service quality and employee performance have a positive effect on community satisfaction. This means that if the quality of service and employee performance is getting better, then community satisfaction will also increase, and vice versa.