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This research aims to design an information system for scheduling incoming and outgoing letters at the Asahan District Education Office. Currently, the process of managing letters is still done manually by writing them into a ledger which is inefficient in terms of time and energy. This research uses qualitative methods with data collection techniques through observation, interviews and literature study. The system was designed using the PHP programming language and Unified Modeling Language (UML) for system modeling. The research results show that the designed information system can provide a solution to the problem of managing letters manually by making the data management process easier and faster. This system includes incoming and outgoing mail management features, user management, and report generation, which can improve employee performance in mail administration tasks.

Human resource management (HRM) plays an important role in helping organizations achieve short-term and long-term goals by aligning those goals with overall business strategy. The purpose of writing this paper is to determine the relationship between Human Resource Management (HRM) and business strategy and to provide an overview of effective employee training and development to increase company productivity. The research method used is qualitative with data collection techniques through literature study. Based on the studies conducted, it is known that the assumption of a close relationship between business strategy and HRM methods is based on contingency theory. This theory emphasizes that human resource management methods are selected according to the type of competitive strategy adopted by the business. A well-crafted business strategy should align with the company's core mission and vision, and serve as a roadmap for achieving profitability, competitiveness and sustainable growth. In addition, proper training and development can significantly influence employee productivity, which in turn will improve the well-being and prosperity of the company. This shows the importance of planning and implementing training and workforce development, both at the company and public levels, to achieve the organization's long-term goals. Keywords: , , ,  , 

The purpose of this study is intended to determine the impact of incentives, work discipline, and work performance at PT Kreasi Produk Nusantara. The study involved 65 people. The research this time was quantitative, and the questions consisted of a list that used Slovin for measurement. SEM-PLS software version 3.0 was used to analyze the research data and process it. The results revealed that incentives have a significant effect on employee productivity, while work discipline and work performance have no significant effect on employee productivity.    

Radiology services are a crucial component of the healthcare system that requires efficiency in its processes. Resource limitations and increasing demand for services underscore the importance of improving efficiency. To enhance service quality and operational efficiency, the implementation of an integrated information system has become a key focus for hospital management. Improving service quality and operational efficiency through the application of an integrated information system is also dependent on the reliability and performance of the system itself. This study aims to examine the relationship between the implementation and performance of an integrated information system with service efficiency in enhancing service quality in the radiology department of RSUD Kota Bogor. The research uses a quantitative approach with two independent variables: the implementation of the integrated information system and the reliability and quality of the integrated information system. The dependent variable is the quality of radiology services, and the intervening variable is radiology service efficiency. Data collection methods include observations, questionnaires, and documentation studies. The sample consists of 30 employees working in the radiology department of RSUD Kota Bogor and 30 patients receiving services in the radiology department. Data processing and presentation were conducted using path analysis with Structural Equation Modeling (SEM-PLS) using SmartPLS software. The results of the data analysis indicate that: (1) The implementation of the integrated information system does not have a significant relationship with radiology service efficiency; However, the reliability and performance of the system do have a strong relationship with radiology service efficiency. (2) The implementation and performance of the integrated information system do not have a significant relationship with service quality in the radiology department. (3) Radiology service efficiency has a significant relationship with service quality in the radiology department. (4) Radiology service efficiency, as a mediator, is not strong enough to enhance the relationship between the implementation and performance of the integrated information system and service quality in the radiology department. This study is expected to provide a comprehensive overview of the relationship between the implementation and performance of an integrated information system with service efficiency in enhancing service quality in the radiology department. The findings may serve as input for the management of RSUD Kota Bogor in optimizing the use of an integrated information system to improve radiology service efficiency, which is expected to impact the quality of services in the radiology department.

PT Telkom Indonesia (Persero), Tbk is a State-Owned Enterprise (BUMN) that provides telecommunication network services and information and communication technology (ICT) in Indonesia. The focus of this research is on the performance of employees of PT Telkom Indonesia Witel Bogor. Employee performance is estimated to be influenced by leadership style and work discipline of PT Telkom Indonesia  Witel Bogor. The method of collecting data in the preparation of the thesis is the observation method and questionnaire with the analysis method in the form of quantitative analysis with data collection techniques using the Slovin formula. The population used was 43 respondents using a questionnaire in the Likert scale unit. In data processing for analysis, the application of the SPSS 20 program was used with multiple linear regression analysis techniques with the results Y = 1.022 + 0.034 X1 + 0.804 X2 which included data quality tests, classical assumption tests, partial hypothesis tests with T results of 7.337 (X1) and 10.016 (X2). Simultaneously the two independent variables obtained an F calculated of 49.023. In the determination coefficient test, the two independent variables had an effect of 70.5% on employee performance.

This study shows that team collaboration dynamics greatly affect work quality and goal achievement. These dynamics include various elements, including communication, coordination, interdependence, and trust among team members. The methodology of this study aims to provide detailed insights into team collaboration dynamics and work efficiency, with a focus on organizational success in achieving organizational goals. The interpersonal communication patterns of managers that were found and had a significant impact on Caffe Otsukohi team performance were democratic communication patterns and laissez-faire communication patterns. Supporting factors for interpersonal communication between managers and Caffe Otsukohi employees include transformational leadership, a positive work environment, effective communication channels, and shared goals.

This study aims to analyze the influence of motivation, incentives, and work discipline on employee performance in the Finance Department of Bandung Adventist Hospital. The method used is multiple linear regression analysis to determine the relationship between independent variables (motivation, incentives, and work discipline) and the dependent variable (employee performance). The analysis results indicate that motivation has a significant and positive effect on employee performance, with a regression coefficient of 0.326 and a significance level of 0.009, supporting the hypothesis that motivation plays an important role in enhancing employee productivity and commitment. Conversely, the incentive and work discipline variables show a negative and non-significant effect on performance, with coefficients of -0.162 and -0.208, respectively. This suggests that the current incentive and work discipline practices are not fully effective or do not meet employee expectations. Simultaneously, the three independent variables have a significant effect on employee performance, with the F-test showing a significance level of 0.009. This study recommends that management prioritize motivation improvement through training programs, rewards, and the development of a supportive work environment. Additionally, it is essential to evaluate the incentive system and adopt a more flexible disciplinary approach to align with employee needs and expectations.

Hermina Hospital is one of the organizations that is a learning organization under the auspices of PT. Medikaloka Hermina Group. Hermina Hospital carries out Key Performance Indicators (KPI) to evaluate employees who work at Hermina Hospital. What is assessed from the KPI includes competency, performance, human resource development that is assessed, namely employee dropout and employee engagement with the company. Based on the results of interviews with the HRD department at Hermina Hospital, hospital employees with satisfaction, performance and strong attachment to the company were 73% of medical employees and 27% of non-medical employees. The data corresponds to the KPI values ​​for the period December 2022-May 2023 from each KPI unit that is declared good is with a minimum value of 6 (six) or more, along with data with a KPI value of less than 6, namely Directors, Jangmed, HRD, Finance, Quality staff and Accreditation, General Support and JKN, CSSU, Marketing while the KPI scores in the good category are Nursing, Yanmed, Laboratory units. The aim of this research is to analyze the influence of learning organizations on the performance of non-medical staff with job satisfaction, competence and employee engagement at Hermina Lampung Hospital. This research uses a questionnaire from the development of a previous research questionnaire. The questionnaire was collected using Google forms. This research uses a quantitative research method using a perception survey method to collect data from the population. This perception survey was conducted by distributing a list of questions to respondents. The survey conducted in this research was a cross-sectional survey. Apart from that, this research also used a quantitative descriptive approach using a total sampling that met the inclusion criteria of 58 respondents. Analysis using the path analysis method. The research results from data analysis showed that there was an influence between learning organization on performance, there was an influence of learning organization on job satisfaction, there was an influence of learning organization on competence, there was an influence of job satisfaction on performance, there was an influence of employee engagement on performance, while competency had no influence on performance.

This study aims to explore the influence of work motivation, leadership style, and compensation on employee performance at Rumah Sakit Advent Bandung. With a total population of 720 employees, the study uses a simple random sampling technique to select a sample of 88 respondents, deemed sufficiently representative. Data collection is conducted through a Likert-scale questionnaire designed to capture respondents' perceptions of work motivation, leadership style, and compensation variables. To ensure data quality, the instrument's validity is tested through factor analysis, and its reliability is measured using Cronbach’s Alpha to guarantee consistency in results. Hypothesis testing is carried out using classical assumption tests and multiple linear regression analysis via SPSS version 27.The results reveal that work motivation and compensation have a positive and significant impact on employee performance, indicating that higher motivation and compensation are associated with improved employee performance. In contrast, leadership style does not show a significant effect on employee performance, possibly due to varying perceptions of the role of leadership within this organizational context. Collectively, work motivation, leadership style, and compensation variables have a significant effect on employee performance. The obtained R Square value of 0.309 indicates that 30.9% of the variation in employee performance can be explained by these three variables, while the remaining 69.1% is influenced by other factors outside this model, such as work environment, organizational culture, or other individual factors. These findings provide valuable insights for management in designing strategies to enhance employee performance.

The finding of phenomena related to the physical and non-physical work environment on employee performance at the Grand Lagoi Hotel Bintan is the reason for conducting this research. This research is aimed at investigating how the physical and non-physical work environment is influenced by employee performance. By using a survey methodology based on a quantitative causal associative framework, this research seeks to explain the causal dynamics that occur. Then, the population used was employees at the Grand Lagoi Hotel Bintan. A total of 77 respondents participated in this study, selected through saturated sampling techniques to ensure comprehensive representation. To assess the validity and reliability of the questionnaire—the main instrument for data collection using a Likert scale. For data analysis, we used the SPSS 20.00 application, ensuring robust and accurate processing of the findings. The resulting findings indicate that the results of the Physical and Non-Physical Work Environment have a significant influence on Employee Performance at Grand Lagoi Hotel Bintan.

The purpose of this study was to determine the Strategy for Improving Employee Performance through Strengthening Empowerment, Teamwork and Job Satisfaction at the Bogor City Environmental Service. The study population was 280 people with a sample size of 165 people calculated using the Slovin formula. Data collection for each variable studied using a questionnaire with a rating scale. Data analysis techniques using descriptive statistical analysis techniques and path analysis techniques. The results showed (a) there is a positive direct effect of empowerment on job satisfaction, with a path coefficient value of βzx1 = 0.155, a t-value of 1.998> t table value of 1.654 (b) there is a positive direct effect of teamwork on job satisfaction, with a path coefficient value of βzx2 = 0.415, and a t-value of 5. 167> t table value of 1.654 (c) there is a positive direct effect of job satisfaction on performance, with a path coefficient value of βzy 415, and a calculated t-value of 5.167 > t table value of 1.654 (c) there is a positive direct effect of job satisfaction on performance, with a path coefficient value of βzy 209, and a calculated t-value of 2.722 > t table value of 1.654. (d) there is a positive direct effect of empowerment on performance, with a path coefficient value of βyx1 = 0.470, and a calculated t value of 4.149 > t table value of 1.654. (e) there is a positive direct effect of teamwork on performance, with a path coefficient value of βyx2 = 0.466, and a calculated t value of 5.599> t table value of 1.654. (f) there is a positive indirect effect of empowerment on performance through job satisfaction, with a regression coefficient value of 0.891 and 0.238, and from the calculation of the Sobel test, the z-count value is 10.241> 1.96. (g) there is a positive indirect effect of teamwork on performance through job satisfaction, with a coefficient value of 0.706 and 0.238 and from the calculation of the Sobel test, the z-count value is 8.115> z-table 1.96. Thus, it can be concluded that by strengthening empowerment, teamwork and job satisfaction, employee performance in the organization can be improved.

This study aims to analyze the quality of internet service at CV. Asri Jaya Mandiri using the Quality of Service (QoS) and SERVQUAL methods. QoS measures network performance based on parameters such as throughput, delay, jitter, and packet loss, while SERVQUAL evaluates employees' perceptions and expectations across five dimensions: tangible, reliability, responsiveness, assurance, and empathy. The analysis reveals significant gaps, particularly in reliability and empathy, with unstable connections and inadequate access speed being the primary issues. To improve Service Quality, the study recommends infrastructure upgrades, increased bandwidth, and enhanced communication within the IT team. Implementing these measures is expected to ensure smooth operations, improve employee satisfaction, and enhance the company’s competitiveness.

This study employs a quantitative methodology to evaluate the impact of financial report quality on performance accountability within the Regional Financial Management Agency of Mamasa Regency. Data was collected through a structured questionnaire distributed to all agency employees, ensuring a comprehensive understanding of their perspectives. The analysis utilized hypothesis testing and basic linear regression to derive meaningful conclusions from the data collected. The sample for this investigation comprised all 52 employees from the Regional Financial Management Agency, allowing for an inclusive representation of the population. The results of the hypothesis test yielded a significance value (Sig.) of 0.001, which is less than the threshold of 0.05. This statistical finding leads to the conclusion that the quality of financial reports (variable X) significantly influences performance accountability (variable Y) in the agency. These findings underscore the importance of maintaining high standards in financial reporting, as it directly correlates with enhanced accountability in performance. The study highlights the need for continuous improvement in financial report quality to foster greater transparency and responsibility within public financial management practices.

PT XYZ is a private company in Palembang that supplies medical devices and equipment. This company conducts performance assessments every year to provide appropriate rewards in the form of gifts, bonuses or incentives to employees. In carrying out the performance assessment process for providing employee rewards, it is still done manually. This process is inefficient because it takes a lot of time, is prone to errors in calculation and it is not clear which aspects of the criteria are important. By using the Weighted Product methodology, this study tries to create a decision support system (DSS) that will simplify this evaluation procedure. This application is made website-based, using the laravel framework with the Iterative system development method. The results obtained indicate that the system can help companies improve efficiency by conducting automatic assessments, providing measurable weights, transparently and using the Weighted Product method for more accurate assessments. Overall, the system developed meets the research objectives.

This research aims to analyze the influence of Job Rotation and Job Training on Employee Performance through Job Satisfaction. The unit of analysis for this study is PT BPR Arto Moro Semarang. This research is a causal-comparative type, with a sample size of 74 respondents collected through a questionnaire. The sampling method used is non-probability sampling with purposive sampling. The analysis tool employed in this study is Structural Equation Modeling (SEM) using the SmartPLS (Partial Least Square) version 4 application. The results of this study indicate a significant positive influence of Job Rotation on Job Satisfaction, Job Training on Job Satisfaction, and Job Rotation on Employee Performance. However, it does not show a significant impact of Job Satisfaction on Employee Performance and Job Training on Employee Performance at PT BPR Arto Moro.

Competition in the business world is indeed very tight in Indonesia, as in many other countries. Indonesia’s economic growth has created new business opportunities, attracting many MSMEs who were born to compete in pursuing a growing market share. The purpose of this study is to determine the implementation strategy of change management in an effort to improve business performance in fishery MSMEs in Karawang Regency. This study observes and analyzes using a descriptive quantitative approach. This study has an “ex-post de facto” nature. The implementation strategy of change management can make a significant contribution to improving business performance. Implementation strategies help organizations to be more responsive to changes in the market environment. This allows businesses to adapt more quickly to new trends and demands, maintaining competitiveness. Focusing on change drives a culture of innovation within the organization. Employees who feel encouraged to provide ideas and try new things can create innovative solutions to improve performance

PT. Talco Creative Indonesia Tangerang City is a company engaged in digital marketing and social media management which runs various kinds of event programs, media releases and social media management. This company has been established since 2020 and is located in Griya Jakarta block i1 No. 24 South Tangerang, Banten Province, Indonesia. PT. Talco Creative Indonesia Tangerang City also makes a product that focuses on media relations and event organizers. As well as focusing on solving problems by providing main needs such as pre-production to post-production needs and educational needs in the form of event planning, leadership and organizational structure. The data collection methods in this thesis research are questionnaires, observations, literature studies with a population of 33 employees and using a sample of 33. Determined using saturated sampling techniques and using the SPSS version 26 program. The results of this research show that work culture has a partial and significant effect. on employee performance. The work environment has a partial and significant effect on employee performance. Work Culture and Work Environment simultaneously influence employee performance.

Employee performance is very important to involve the company's progress, good performance involves good contributions. Leadership style is a person's ability to influence and provide guidance to individuals to achieve their goals. Work discipline is reflection and respect for each other, compliance with written and verbal rules, readiness to face the consequences of any violation of the responsibilities and authority assigned to them. This research aims to determine the influence of leadership style and work discipline on performance. This research also uses a quantitative statistical approach using the SPSS 25 application. Data collection techniques are questionnaires, observation and literature study. The research population was 45 and the sampling technique used saturation. The results of this research are that there is a partial influence of the leadership style variable on performance with a calculated T value of 3,503>2.017. There is a partial influence of the Work Discipline variable with a calculated T value of 2,186>2.017. There is a simultaneous influence with the leadership style and work discipline variables on performance with a calculated F value of 10.244>3.21

Salary reform as a structural improvement in a company’s compensation system is a widely applied strategy to enhance employee motivation and performance. Compensation policies that are responsive to employee needs are expected to create a work environment that supports productivity, where intrinsic motivation can be strengthened through fair and proportional rewards. This study aims to explore the extent of the influence of salary reform on improving employee motivation and performance within organizations by using a literature review method. Based on analyses of previous studies, it was found that salary reform not only plays a significant role in fostering employees' intrinsic motivation but also impacts the overall productivity of the organization. Reforms that include salary structure adjustments, performance-based incentives, and increased transparency in compensation management have proven effective in reducing disparities, enhancing loyalty, and improving workplace climate. These findings strongly imply that management should continuously develop adaptive compensation policies focused on employee needs and well-being, with the aim of optimally contributing to achieving the company’s strategic goals and enhancing organizational competitiveness.

This research is motivated by the low performance of employees which is suspected to be caused by the lack of intensive coaching by the leadership and the lack of effective internal supervision of the organization. The purpose of this study is to determine how coaching affects employee morale, how internal organizational supervision affects employee morale, and how coaching and internal organizational supervision together affect employee morale. The method used in this study uses a quantitative descriptive method. To analyze it, correlation and multiple regression statistical test data analysis was used using SPSS version 22.00. The results of the study obtained provide the conclusion that coaching has a positive and significant effect on employee morale, internal organizational supervision has a positive and significant effect on employee morale, and coaching and internal organizational supervision together have a positive and significant effect on employee morale.