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Lubis, Rizki Wiharni Az.; Siahaan, Elisabet; Sinulingga, Sukaria

The International Conference on Education, Social Sciences and Technology 2024 International Forum of Researchers and Lecturers

This research aims to determine the influence of job stress, work life balance and role conflict on employee performance at PT. X (Banking Company). The number of research respondents was 110 people, the research population was employees of PT. X (Banking Company), and uses non-probability sampling techniques. Multiple linear regression was used in data analysis. Research findings show the influence of job stress (X1), work life balance (X2), and role conflict (X3) on employees performance at PT. X (Banking Company).  This is indicated by the F-count value of 56.240 with a significance of 0.000 (<0.05).

Nurhasni Batara; Althon K. Pongtuluran

Prosiding Seminar Nasional Ilmu Manajemen Kewirausahaan dan Bisnis 2024 Asosiasi Riset Ilmu Manajemen Kewirausahaan dan Bisnis Indonesia

The purpose of this research is to determine the effect of motivation ang compensation on employee performance in the Pa‟tengko Tourism Village. The type of research used is quantitative research. The population in this research is all 32 employees in the Pa‟tengko Tourism Village and the sample used is saturated sampling. That is,the entire population was sampled. The methods used in this research include Validity Test, Reliability Test, Normality Test, Multicollinearity Test, Heteroscedasticity Test, Multiple Linear Regression Test, t Test (Partial), f Test (Simultaneous), Correlation Test and Determination Test (R2). The data was processed using SPSS software version 26. The results of this research show that (1) motivation has a positive and significant effect on employee performance in Pa‟tengko Tourism Village. (2) compensation has a positive and significant effect on employee performance in Pa‟tengko Tourism Village. (3) motivation and compensation simultaneously have a positive and significant effect on employee performance in the Pa‟tengko Tourism Village.

Vaneza Sabatimy; Mei Retno Adiwat

International Journal of Management Science and Entrepreneurship 2024 International Forum of Researchers and Lecturers

The objective of this study is to analyze how the democratic leadership style and work conflict impact the performance of employees at the Surabaya Branch of PT Victory International Futures. This study adopts a quantitative methodology by gathering primary data through questionnaires using Google Form, employing a 5-point Likert scale. The data was collected from 74 respondents and interviews were conducted with the HRD of PT Victory International Futures Spazio Surabaya. Secondary data is gathered from various sources like books, articles, journals, and theses that delve into this particular research topic. The data was analyzed through Partial Least Square (PLS) which revealed that the performance of employees is mainly impacted by factors such as democratic leadership style and work conflict, while other variables beyond the research model also play a role. The findings revealed that the democratic leadership style contributes positively and significantly to performance, while work conflict also has a positive and significant impact on performance.

Nethasya Tri Ananda Sianturi; Muhammad Husni Thamrin

Jurnal Hukum, Administrasi Publik, dan Ilmu Komunikasi 2024 Asosiasi Peneliti dan Pengajar Ilmu Hukum Indonesia

Public service is any form of service or service provided by a government or public institution to the public in general. Administrative services are intended to facilitate the needs of citizens in administrative matters such as identity cards, business permits and other administrative services. This study aims to analyze the performance of administrative services in Kantor Lurah Sei Putih Tengah and to observe any obstacles that are inhibiting the functional performance in this Lurah Office. It shows that there are still obstacles in the performance in the administrative service in Kantor Lurah Sei Putih Tengah. The research method used is a descriptive method with a qualitative approach aimed at understanding in depth how and why a phenomenon occurs, as well as to dig the meaning contained in it from the point of view of the subject being studied. Data collection is done with interviews, observations, and documentation techniques. The results of the study show that the officers of the Kantor Lurah Sei Putih Tengah have performed their basic duties and functions fairly well. It's seen from the division of work that's not just accumulated in one of the officers. Lurah as head of office and secretary lurah as chief of office has done his job while monitoring and overseeing his employees. In terms of timing, it appears that the Lurah Sei White Office has already tried to complete the letter on time but there are still frequent delays because Lurah is often not in the office and can not sign the letter. In the case of typing also Lurah Sei White Central Office still frequently occur typing errors caused by the number of files that come in with the same deadline so that the lack of concentration resulted in typing mistakes to writing errors on the file. Kantor Lurah Sei Putih Tengah has performed its administrative tasks quite well but not to the maximum.  

Yudha Nata Saputra

Prosiding Seminar Nasional Ilmu Manajemen Kewirausahaan dan Bisnis 2024 Asosiasi Riset Ilmu Manajemen Kewirausahaan dan Bisnis Indonesia

Employees are one of the company's assets, their position is very important in order to advance the company, so companies need to pay attention to their employees. On the other hand, employee performance itself will be determined by employee job satisfaction with the company, so paying attention to employee job satisfaction becomes important in order to improve company performance. Among the many factors that influence employee job satisfaction, inflation is one factor that has a fairly strong influence on job satisfaction. In Indonesia, cases of industrial disruption tend to remain high, one of which is caused by problems with the settlement system implemented by companies which are not in line with expectations. This situation shows that the settlement system for related components, the principles and objectives of providing compensation have not been properly understood. Compensation as a system consisting of salaries, incentives and allowances received by employees, each component according to its characteristics has principles that need to be followed. Meanwhile, the objectives of providing compensation include getting quality employees, retaining existing employees, ensuring equality, providing an imbalance that meets expected behavior, controlling costs and complying with applicable laws and regulations.

Elok Kemala Motik; Risma Yanti; Nova Nazwa; Intan Widiyanti; April Laksana

Konsensus : Jurnal Ilmu Pertahanan, Hukum dan Ilmu Komunikasi 2024 Asosiasi Peneliti Dan Pengajar Ilmu Sosial Indonesia

This study aims to analyze the influence of effective communication in human relations on employee performance and the formation of a positive and productive work environment. The methodology used in this study is a literature study by collecting references from several previous studies. The results of this study show that effective communication has an important role in employee performance. Effective communication can improve performance, create a positive and productive work environment and increase employee productivity. The conclusion of this study is that effective communication has a significant impact on employee performance and the formation of a positive and productive work environment. The implication of these findings is that managers need to develop effective communication strategies and create a workplace culture that supports open and transparent communication.

Kiki Nur Azizah

Bhinneka: Jurnal Bintang Pendidikan dan Bahasa 2024 Universitas Palan

This study aims to conduct a literature review examining the influence of Organizational Citizenship Behavior (OCB) on job satisfaction and employee performance. Through a thorough analysis of relevant literature, this article presents significant findings from previous research. The analysis of three relevant journals reveals that OCB has a significant positive influence on job satisfaction. When employees voluntarily engage in OCB behaviors that go beyond their formal job responsibilities, it tends to enhance their job satisfaction. Additionally, OCB is positively related to employee performance. Employees who engage in OCB behaviors tend to achieve better performance in various aspects of their work. In the context of education, OCB also plays a crucial role in improving teacher performance and creating a productive learning environment. Previous studies have shown that teacher OCB behaviors, such as assisting fellow teachers, providing emotional support to students, and actively participating in extracurricular activities, contribute to enhanced teacher performance and student academic achievement. This article provides an in-depth understanding of the importance of OCB in enhancing job satisfaction and employee performance. To create a positive and productive work environment, organizations need to encourage and appreciate OCB behaviors through recognition, appreciation, and increased participation opportunities. Although previous research findings demonstrate a positive relationship between OCB, job satisfaction, and employee performance, it is important to note that further research is needed to gain a deeper understanding of the factors influencing OCB and the best strategies for fostering OCB behaviors in the workplace. Through a greater understanding of OCB, organizations can create a positive and empowering work environment where employees feel satisfied with their jobs and achieve optimal performance.

Anita Sukmawati; Rudianto Rudianto; Dwi Hernuningsih; Freddy Johannis Rumambi; Marisi Pakpahan

International Journal of Management Science and Entrepreneurship 2024 International Forum of Researchers and Lecturers

Employee performance, particularly in the customer care department, is crucial as all aspects of hospital care related to patient experience. Effective and responsive interactions can enhance patient satisfaction, build trust, and create a supportive environment that aids the healing process. Additionally, customer care employees serve as a bridge between patients and medical staff, ensuring that patients' needs and inquiries are addressed with distinction. Therefore, it is essential for hospital management to maintain employee performance by providing work motivation, discipline, and appropriate compensation. This study aims to analyze the partial and simultaneous effects of work motivation, work discipline, and compensation on improving employee performance in the Customer Care Department of Bandung Adventist Hospital. This descriptive quantitative research was conducted with 30 customer care employees at Bandung Adventist Hospital in early September 2024. The findings indicate that work motivation and compensation do not significantly affect employee performance according to the data analysis, whereas work discipline has a significant impact on employee performance. However, when considered together, work motivation, work discipline, and compensation collectively have a significant effect, accounting for 44.1% of the variance. From this data, it can be concluded that maintaining work motivation, discipline, and compensation together can help sustain employee performance in the Customer Care Department of Bandung Adventist Hospital.

Panusunan Panusunan; Emmi Juwita Siregar; Nenni Faridah Lubis; Mutiara Mutiara; Rabiyatul Adawiyah Siregar +1 more

Jurnal Visi Manajemen 2024 Sekolah Tinggi Ilmu Ekonomi Pariwisata Indonesia Semarang

This study aims to develop a Work Discipline Training Program (P3K) in the Paluta Education Office environment. The problems studied are 1) How is the level of work discipline of employees in the Paluta Education Office environment? 2) How is the quality of service in the Paluta Education Office? 3) How is the performance of administrative staff in the Paluta Education Office? The research method used is qualitative with a case study approach. Data collection is done through interviews, observation, and document study. The results showed that the level of work discipline of employees in the Paluta Education Office still needs to be improved, especially in the aspect of attendance and compliance with regulations. The quality of service in the Paluta Education Office is also not optimal, with public complaints regarding the slow administrative process. The performance of administrative staff still needs to be improved, especially in communication skills and mastery of information technology. This research resulted in the design of a Work Discipline Training Program (P3K) which is expected to improve discipline, service quality, and employee performance in the Paluta Education Office environment.

Aprilia Aprilia; Nurul Hikmah

Jurnal Pengabdian dan Kesejahteraan Masyarakat 2024 Lembaga Pengembangan Kinerja Dosen

This research examines formation management at the Regional Staffing Agency of Central Kalimantan Province using a descriptive qualitative approach. The focus of the research includes the implementation of formation management, identification of the scope of routine activities, and development of optimization strategies. The results revealed that formation management has been implemented through various integrated aspects, including employee needs planning, formation preparation, staffing budget preparation, employee recruitment process, development and training, and performance evaluation. BKD Central Kalimantan Province has shown good performance in carrying out its duties and functions, focusing on developing employee competencies and increasing employee mobility as part of a quality formation strategy.

Angga Teguh Pamuji; H. Saharuddin; Hasiah Hasiah

Jurnal Nuansa : Publikasi Ilmu Manajemen dan Ekonomi Syariah 2024 Asosiasi Riset Ilmu Manajemen Kewirausahaan dan Bisnis Indonesia

The Effect of Reward and Work Motivation on Employee Performance at the South Sulawesi Agricultural Instrument Standardization Agency. Thesis Management Study Program of the Indonesian Institute of Education Management (STIM-LPI) Makassar which is supervised by Drs. H. Andi, Saharuddin, MM. and Hasiah, S. E., M.M.This study aims to determine the effect of rewards (Reward) and Work Motivation on Employee performance. The object of this research is the South Sulawesi Agricultural Instrument Standardization Agency. The type of research used is quantitative research by distributing questionnaires via google from. Sampling using saturated sample technique. The results of this study indicate that the partial test Award (Reward) has a significant effect of 0.000 or is below 0.05 while Work Motivation also has a strong influence on Employee Performance but when compared between Award and Work Motivation.  

Cici Cahyati Hasibuan

Uranus: Jurnal Ilmiah Teknik Elektro, Sains dan Informatika 2024 Asosiasi Riset Teknik Elektro dan Informatika Indonesia

This research aims to design an information system for scheduling incoming and outgoing letters at the Asahan District Education Office. Currently, the process of managing letters is still done manually by writing them into a ledger which is inefficient in terms of time and energy. This research uses qualitative methods with data collection techniques through observation, interviews and literature study. The system was designed using the PHP programming language and Unified Modeling Language (UML) for system modeling. The research results show that the designed information system can provide a solution to the problem of managing letters manually by making the data management process easier and faster. This system includes incoming and outgoing mail management features, user management, and report generation, which can improve employee performance in mail administration tasks.

Nurul Huda Chasanah; Muhammad Syahrizal Nasution; Debora Tifani Turnip; Ritha F. Dalimunthe; Prihantin Lumbanraja

International Journal of Management and Strategic Business Leadership 2024 Asosiasi Riset Ilmu Manajemen Kewirausahaan dan Bisnis Indonesia

The practice of nepotism in the employee selection process at Regional Owned Enterprises (BUMD) in North Sumatra, which has an impact on transparency, fairness and organizational effectiveness. BUMDs have an important role in regional economic development, but nepotism practices often damage the integrity of the recruitment process. Through a qualitative approach and case studies, this research reveals that nepotism creates inequality in employee selection, reduces the quality of human resources, and reduces public trust in BUMD. This article also identifies the factors that cause nepotism and offers solutions in the form of selection transparency, anti-nepotism policies, independent supervision, and outreach to build a culture of meritocracy in BUMD. By overcoming nepotism, BUMD is expected to be able to create a fair and professional recruitment system, thereby supporting the achievement of optimal performance.

Ahmad Salim; Lisnawati Lisnawati

Jurnal Riset dan Inovasi Manajemen 2024 International Forum of Researchers and Lecturers

Human resource management (HRM) plays an important role in helping organizations achieve short-term and long-term goals by aligning those goals with overall business strategy. The purpose of writing this paper is to determine the relationship between Human Resource Management (HRM) and business strategy and to provide an overview of effective employee training and development to increase company productivity. The research method used is qualitative with data collection techniques through literature study. Based on the studies conducted, it is known that the assumption of a close relationship between business strategy and HRM methods is based on contingency theory. This theory emphasizes that human resource management methods are selected according to the type of competitive strategy adopted by the business. A well-crafted business strategy should align with the company's core mission and vision, and serve as a roadmap for achieving profitability, competitiveness and sustainable growth. In addition, proper training and development can significantly influence employee productivity, which in turn will improve the well-being and prosperity of the company. This shows the importance of planning and implementing training and workforce development, both at the company and public levels, to achieve the organization's long-term goals. Keywords: , , ,  , 

Aang Syahdina; Sarah Nurjanah; Warjudin Warjudin; Jordan Ismadi; Yulia Novarini +1 more

Jurnal Riset dan Publikasi Ilmu Ekonomi 2024 Asosiasi Riset Ekonomi dan Akuntansi Indonesia

The purpose of this study is intended to determine the impact of incentives, work discipline, and work performance at PT Kreasi Produk Nusantara. The study involved 65 people. The research this time was quantitative, and the questions consisted of a list that used Slovin for measurement. SEM-PLS software version 3.0 was used to analyze the research data and process it. The results revealed that incentives have a significant effect on employee productivity, while work discipline and work performance have no significant effect on employee productivity.    

Sugianty Syam; Roy Glenn Albert Massie; Jones Zenas Rante; Ratnawati Prayogi

International Journal of Entrepreneurship and Management 2024 Asosiasi Riset Ilmu Manajemen Kewirausahaan dan Bisnis Indonesia

Radiology services are a crucial component of the healthcare system that requires efficiency in its processes. Resource limitations and increasing demand for services underscore the importance of improving efficiency. To enhance service quality and operational efficiency, the implementation of an integrated information system has become a key focus for hospital management. Improving service quality and operational efficiency through the application of an integrated information system is also dependent on the reliability and performance of the system itself. This study aims to examine the relationship between the implementation and performance of an integrated information system with service efficiency in enhancing service quality in the radiology department of RSUD Kota Bogor. The research uses a quantitative approach with two independent variables: the implementation of the integrated information system and the reliability and quality of the integrated information system. The dependent variable is the quality of radiology services, and the intervening variable is radiology service efficiency. Data collection methods include observations, questionnaires, and documentation studies. The sample consists of 30 employees working in the radiology department of RSUD Kota Bogor and 30 patients receiving services in the radiology department. Data processing and presentation were conducted using path analysis with Structural Equation Modeling (SEM-PLS) using SmartPLS software. The results of the data analysis indicate that: (1) The implementation of the integrated information system does not have a significant relationship with radiology service efficiency; However, the reliability and performance of the system do have a strong relationship with radiology service efficiency. (2) The implementation and performance of the integrated information system do not have a significant relationship with service quality in the radiology department. (3) Radiology service efficiency has a significant relationship with service quality in the radiology department. (4) Radiology service efficiency, as a mediator, is not strong enough to enhance the relationship between the implementation and performance of the integrated information system and service quality in the radiology department. This study is expected to provide a comprehensive overview of the relationship between the implementation and performance of an integrated information system with service efficiency in enhancing service quality in the radiology department. The findings may serve as input for the management of RSUD Kota Bogor in optimizing the use of an integrated information system to improve radiology service efficiency, which is expected to impact the quality of services in the radiology department.

Najwa Nabila; Ade Sri Mulyani

Master Manajemen 2024 Fakultas Ekonomi & Bisnis, Universitas Nusa Nipa

PT Telkom Indonesia (Persero), Tbk is a State-Owned Enterprise (BUMN) that provides telecommunication network services and information and communication technology (ICT) in Indonesia. The focus of this research is on the performance of employees of PT Telkom Indonesia Witel Bogor. Employee performance is estimated to be influenced by leadership style and work discipline of PT Telkom Indonesia  Witel Bogor. The method of collecting data in the preparation of the thesis is the observation method and questionnaire with the analysis method in the form of quantitative analysis with data collection techniques using the Slovin formula. The population used was 43 respondents using a questionnaire in the Likert scale unit. In data processing for analysis, the application of the SPSS 20 program was used with multiple linear regression analysis techniques with the results Y = 1.022 + 0.034 X1 + 0.804 X2 which included data quality tests, classical assumption tests, partial hypothesis tests with T results of 7.337 (X1) and 10.016 (X2). Simultaneously the two independent variables obtained an F calculated of 49.023. In the determination coefficient test, the two independent variables had an effect of 70.5% on employee performance.

Adinda Dwi Mulyani; Sahrul Sodikin; Suheti Suheti; Annisa Putria Rachmawati; April Laksana

Federalisme : Jurnal Kajian Hukum dan Ilmu Komunikasi 2024 Asosiasi Peneliti dan Pengajar Ilmu Hukum Indonesia

This study shows that team collaboration dynamics greatly affect work quality and goal achievement. These dynamics include various elements, including communication, coordination, interdependence, and trust among team members. The methodology of this study aims to provide detailed insights into team collaboration dynamics and work efficiency, with a focus on organizational success in achieving organizational goals. The interpersonal communication patterns of managers that were found and had a significant impact on Caffe Otsukohi team performance were democratic communication patterns and laissez-faire communication patterns. Supporting factors for interpersonal communication between managers and Caffe Otsukohi employees include transformational leadership, a positive work environment, effective communication channels, and shared goals.

Filippus Cahyo Setyawan; Freddy Johanis Rumambi; Sri Sundari; Marisi Pakpahan; Bambang Rismadi

International Journal of Management 2024 Asosiasi Riset Ilmu Manajemen Kewirausahaan dan Bisnis Indonesia

This study aims to analyze the influence of motivation, incentives, and work discipline on employee performance in the Finance Department of Bandung Adventist Hospital. The method used is multiple linear regression analysis to determine the relationship between independent variables (motivation, incentives, and work discipline) and the dependent variable (employee performance). The analysis results indicate that motivation has a significant and positive effect on employee performance, with a regression coefficient of 0.326 and a significance level of 0.009, supporting the hypothesis that motivation plays an important role in enhancing employee productivity and commitment. Conversely, the incentive and work discipline variables show a negative and non-significant effect on performance, with coefficients of -0.162 and -0.208, respectively. This suggests that the current incentive and work discipline practices are not fully effective or do not meet employee expectations. Simultaneously, the three independent variables have a significant effect on employee performance, with the F-test showing a significance level of 0.009. This study recommends that management prioritize motivation improvement through training programs, rewards, and the development of a supportive work environment. Additionally, it is essential to evaluate the incentive system and adopt a more flexible disciplinary approach to align with employee needs and expectations.

Vera Sintiawati; Rina Anindita; Duta Liana

DIAGNOSA: Jurnal Ilmu Kesehatan dan Keperawatan 2024 International Forum of Researchers and Lecturers

Hermina Hospital is one of the organizations that is a learning organization under the auspices of PT. Medikaloka Hermina Group. Hermina Hospital carries out Key Performance Indicators (KPI) to evaluate employees who work at Hermina Hospital. What is assessed from the KPI includes competency, performance, human resource development that is assessed, namely employee dropout and employee engagement with the company. Based on the results of interviews with the HRD department at Hermina Hospital, hospital employees with satisfaction, performance and strong attachment to the company were 73% of medical employees and 27% of non-medical employees. The data corresponds to the KPI values ​​for the period December 2022-May 2023 from each KPI unit that is declared good is with a minimum value of 6 (six) or more, along with data with a KPI value of less than 6, namely Directors, Jangmed, HRD, Finance, Quality staff and Accreditation, General Support and JKN, CSSU, Marketing while the KPI scores in the good category are Nursing, Yanmed, Laboratory units. The aim of this research is to analyze the influence of learning organizations on the performance of non-medical staff with job satisfaction, competence and employee engagement at Hermina Lampung Hospital. This research uses a questionnaire from the development of a previous research questionnaire. The questionnaire was collected using Google forms. This research uses a quantitative research method using a perception survey method to collect data from the population. This perception survey was conducted by distributing a list of questions to respondents. The survey conducted in this research was a cross-sectional survey. Apart from that, this research also used a quantitative descriptive approach using a total sampling that met the inclusion criteria of 58 respondents. Analysis using the path analysis method. The research results from data analysis showed that there was an influence between learning organization on performance, there was an influence of learning organization on job satisfaction, there was an influence of learning organization on competence, there was an influence of job satisfaction on performance, there was an influence of employee engagement on performance, while competency had no influence on performance.