Publication Search

This study aims to determine the effect of mobile banking and services on BRI Bank customer satisfaction. The sampling technique used in this study was purposive sampling technique, which was chosen because the researcher used his own judgment in selecting members of the population who were considered to be able to provide information, and the number of samples used was 150 respondents. The research results were collected through a questionnaire which was processed and analyzed using multiple regression analysis. The data quality test in this study is the Person Correlation validity test, the reliability test uses Cronbach Alpha. For the classic assumption test using the normality test,. For the hypothesis test used in this study, namely multiple linear regression, t test and determination coefficient (R2 test). The results of this study indicate that mobile banking and service have a positive and significant effect on BRI Bank customer satisfaction.

the formulation of the problems in this study are (1) How is the Effect of Member Trust on Member Satisfaction at KSPPS BMT Mitra Umat? (2) How is the Effect of Service Quality on Member Satisfaction at KSPPS BMT Mitra Umat? (3) How is the Effect of Product Quality on Member Satisfaction at KSPPS BMT Mitra Umat? (4) How is the Effect of Mobile Banking Use on Member Satisfaction at KSPPS BMT Mitra Umat? (5) How is the Effect of Member Trust, Service Quality, Product Quality, and Use of Mobile Banking on Member Satisfaction at KSPPS BMT Mitra Umat Pekalongan?. This research is quantitative. The object of this research is members of KSPPS BMT Mitra Umat in Pekalongan. This research uses purposive sampling technique, the data collection technique is a questionnaire, and the sample of this research is 100 respondents. After conducting the research, the researcher obtained data calculated using the Slovin formula. SPSS was used to analyze the data. The data analysis technique used is multiple linear regression equation analysis, T test, F test, and coefficient of determination analysis. The results of this study are Member Trust, Service Quality, Product Quality, and Use of Mobile Banking partially and simultaneously affect Member Satisfaction KSPPS BMT Mitra Umat.

This study aims to find about: (1) fintech service in the mobile banking-based non-cash payment system (Muamalat-DIN) at Bank Muamalat KCP Lamongan: (2) implementation of fintech in the mobile banking-based non-cash payment system (Muamalat-DIN) at Bank Muamalat KCP Lamongan. This study uses a descriptive qualitative research method. The results of this study are: (1) fintech services in the non-cash payment system in Muamalat-DIN are transfers, QRIS, credit top-ups, internet credit top-ups, electronic money top-ups, google play voucher codes, spotify premium, postpaid credit payments, PLN electricity, Telkom, cable TV, PDAM, IPB campus education payments, airplane tickets, ZISWAF, family takaful, BPJS employment, BPJS health, SAMSAT/SIGNAL, BPJPH, virtual accounts, multi payments, and hijrah pensions (DPLK); (2) the implementation of fintech at Bank Muamalat varies, there are Muamalat-DIN, phone banking, internet banking, MADINA, online share-e debit, and ATMs. The most popular Fintech at Bank Muamalat KCP Lamongan is Muamalat-DIN. In Muamalat-DIN, customers of Bank Muamalat KCP Lamongan often use services in the form of transfer, QRIS, credit top-ups and internet credit top-ups, electronic money top-ups, payment services such as PLN electricity, Telkom, PDAM, ZISWAF, BPJS for employment, BPJS for health, virtual accounts, and hijrah pension (DPLK). This fintech implementation has benefits for banks and customers, the benefit for Bank Muamalat KCP Lamongan is that it will have a wider reach, operational and marketing costs are more economical. And the benefits felt by customers are that transactions are easier, faster, accessible 24 hours because access is via a smartphone, and customers don't need to carry a lot of cash everywhere.

This study aims to analyze the marketing strategy for BSI OTO products at KCP Medan Marelan, the type of research method used is a qualitative method, and data collection is carried out by observation and interviews, the data taken is in the form of observations and also from interviews. interview with BSI KCP Medan Marelan officers. Based on the results of the research it was found that the obstacles in marketing BSI OTO at KCP Medan Marelan included inactivity on social media, tight competition from other banks and also the lack of public understanding in the financing application process. and efforts to Overcoming the existing obstacles, BSI KCP Medan Marelan innovates products that will be adjusted to the needs and desires of customers and also adds application facilities in the form of mobile banking and also the BSI website which can make it easier for customers to carry out various transactions and also understand the products available at BSI. and for the marketing strategy of BSI OTO bank BSI KCP Medan Marelan implementing promotions and excellent service, promotions are carried out such as: distributing and distributing brochures, conducting outreach and also conducting promotions indirectly through social media and also excellent service by CS for customers.

At this time information and communication technology has developed rapidly. Therefore, BSI issued BSI Mobile, where the presence of BSI Mobile is expected to provide fast, safe and effective service to customers. Based on the explanation above, this study aims to determine how high the level of customer satisfaction is with the quality of BSI Mobile service users for customers who use BSI Mobile. This research was conducted based on a quantitative approach with causal research methods (Causal Study), where researchers will test hypotheses and look for the effect of independent variables on the dependent variable. Data collection was carried out by distributing questionnaires to 43 customer respondents using BSI Mobile. From the results of hypothesis testing it is known that service quality influences customer satisfaction in using BSI Mobile.

The main task of Bank Jatim is to participate in encouraging the growth of regional economic potential through its participation in developing small and medium credit business sectors in order to obtain optimal profits. Its main activities are collecting and distributing funds and providing other banking services. Until 2019 Bank Jatim has a total of 1,706 operational services, both conventional and sharia services. Bank Jatim currently has e-banking services such as ATM, SMS banking, Internet Banking, Mobile Banking and most recently the jatimcode feature to make it easy for customers to transact wherever and whenever they are. Apart from collaborating with the ATM Bersama network and the Prima network, Bank Jatim has also joined the National Payment Gateway (GPN), which means that bankjatim ATM cards can be used at all ATMs and merchants in Indonesia bearing the ATM Bersama, Prima and GPN logos without any fees.

Selama ini dunia perbankan belum menemukan titik puncak yang membuat pelayanan maksimal dan efisien, dikarenakan masih sering dijumpai juga bahwa pada saat transaksi di bank antrian masih mengular. Dikarenakan masih banyak juga nasabah atau pelanggan yang masih belum tahu tentang perbankan elektronik yang sebenarnya dapat membantu nasabah dalam bertransaksi, seperti mobile banking, internet banking, dll. Dan masih jarang juga Bank buka pada saat hari libur, karena masyarakat masih membutuhkan pelayanan perbankan yang dimana hari libur adalah kesempatan bagi mereka untuk bertransaksi secara maksimal. Sehingga banyak dari nasabah/pelanggan belum mendapatkan pelayanan maksimal dari bank dimana tempat mereka untuk bertransaksi.

Penelitian ini bertujuan untuk mengetahui pengaruh Responsivenes X1), Reability (X2) dan Assurance (X3) terhadap Kepuasan Nasabah PT. Bank Sumut. Metode penelitian ini menggunakan metode kuantitaf dengan teknik pengambilan data yang digunakan dalam penelitian ini adalah observasi dan kuesioner. Populasi yang digunakan adalah nasabah pada PT. Bank Sumut, dengan jumlah sampel 90 responden. Pengolahan data menggunakan perangkat lunak SPSS Versi 25, dengan analisis deskriptif, analisis regresi berganda dan pengujian hipotesis serta koefisien determinasi.Berdasarkan hasil pengujian uji t dapat dilihat secara parsial Responsivenes mempunyai pengaruh positif dan signifikan terhadap Kepuasan Nasabah. Kemudian Berdasarkan hasil pengujian uji t dapat dilihat secara parsial Reability mempunyai pengaruh positif dan signifikan terhadap Kepuasan Nasabah. Pada pengujian uji t dapat dilihati secara parsial dapat disimpulkan H3 diterima yang berarti secara parsial Assurance mempunyai pengaruh positif dan signifikan terhadap Kepuasan Nasabah. Secara simultan variabel Responsivenes (X1), Reability (X2) dan Assurance (X3) secara bersama-sama berpengaruh positif dan signifikan terhadap Kepuasan Nasabah PT. Bank Sumut yang beralamat di Jl. KH Dewantara No 99 Sibuhuan, Sumatera Utara.

Research was conducted to analyze factors that affect interest in using Mobile Banking. Research conducted on the use of Wow Aps in central Java using the Technology Acceptance Model (TAM) theory developed by Fred Davis in 1989 which was later updated by Davis and Venkatesh in 1996. It was a theory that was often used by researchers regarding public confidence in new technology and acceptance of technology. Sampling method used convenience sampling method. The data collection technique used by researchers was questionnaire deployments aimed at users of the Wow Aps Mobile Banking application located in central Java as respondents. Relationships and/or influences between variables were described using multiple regression analysis methods. The results of the analysis of this study stated that the perceived usefullness, the Perceived Ease of Use, the Feature Availability has a significant effect on Behavioral Intention to Use .

Perkembangan teknologi memiliki dampak yang besar terhadap beberapa sektor kehidupan salah satunya adalah sektor perbankan. Dalam memanfaatkan kemajuan teknologi bank meningkatkan layanan dengan cara memberikan diferensiasi dari segi pelayanan maupun segi produk yang lebih baik dibandingkan dengan para pesaingnya. Penelitian ini bertujuan untuk mengetahui penggunaan aplikasi mobile banking sebagai aspek kepuasan nasabah yang terdiri dari kualitas layanan, kualitas informasi dan kualitas sistem. Bank XYZ memberikan fasilitas mobile banking yang terbaik kepada nasabah yang diberi nama OCTO Mobile. Pada OCTO Mobile terdapat berbagai macam layanan mulai dari m-transfer, m-payment, m-commerce dan lain sebagainya. Permasalahan yang terjadi karena adanya keluhan dari nasabah tentang fitur OCTO Mobile yang dianggap kurang user friendly dan terkadang terjadi error. Masalah tersebut kemudian dianalisis dengan menggunakan model yang terdiri dari kualitas layanan, kualitas informasi, dan kualitas sistem [1]. Data yang akan diteliti seluruh nasabah pengguna mobile banking. Pengelolaan data dalam penelitian ini menggunakan alat bantu SPSS. Hasil analisis diperoleh hasil uji Ttest yang menunjukkan bahwa kualitas layanan berpengaruh positif dan signifikan terhadap kepuasan nasabah, kualitas informasi memiliki pengaruh positif dan signifikan terhadap kepuasan nasabah dan kualitas sistem berpengaruh positif dan signifikan terhadap kepuasan nasabah. Sedangkan dalam hasil uji Ftest menunjukkan bahwa secara bersama-sama variabel kualitas layanan, kualitas informasi dan kualitas sistem berpengaruh secara positif dan signifikan terhadap kepuasan nasabah.