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Customer satisfaction is very important to a company's services, because satisfied customers will come back, buy more, spread the experience to another friend, and is willing to pay more to do business with a trusted provider. Efforts to maintain customer satisfaction one of which is to monitor what they want from the services that are presented. This study aimed to measure the level of customer satisfaction in the business of outdoor education and training, in which customer satisfaction is measured on the dimensions of perceived service and expected service. The population in this study is service users of the outdoor education and training at the Centre for Education and Training Managerial Behavior University of Wijaya Putra that training in January and June 2014, samples were taken by purposive random sampling technique amounts to 143 people. The variables of this study customer loyalty, service quality, perceived quality, perceived value, and customer expectation and customer complaints. Analysis of the data used is multiple linear regression analysis with hypothesis testing with the F test and t test. The expected outcome of this research is the acquisition of the factors that affect customer satisfaction on service providers of outdoor education and training, in terms of quality of service indicators (tangibles, reliability, responsiveness, assurance and empathy). The results show that there is good agreement between the performance perceived by the user's expectations of the outdoor education and training services. These conditions can be considered satisfactory by management for the success of providing the best service to users of the service. Cartesian diagram determine the right strategy for the management to improve service quality are a top priority especially.    

A finance company is a company that provides loans to prospective borrowers with certain guarantees such as PT. Internusa Tribuana Citra Multi Finance Medan Branch. In this business, company funds are often embedded because of debtors who are in arrears. Therefore, the company has a field officer who functions to collect debtor's house and make a withdrawal of the financing unit that has exceeded the reasonable limit of the time of payment. The implementation of billing activities carried out is definitely related to the work safety of each field officer. Work safety issues such as beatings experienced by field officers have an impact on the implementation of billing. This resulted in the billing process becoming less than optimal because the officers were worried about their safety. In addition, the work environment also impacts on employee performance, such as lack of work space that makes employees not free to work, relationships that are not good affect the communication process in decision making and document filing that is not neat will affect the document search process. The purpose of this study was to determine the effect of work safety and work environment on the performance of employees. The analytical method used is quantitative descriptive analysis method. The population in this study were 51 people who were employees of PT. ITC Multi Finance Medan Branch and also as a respondent. The method of data collection is done by interviewing, distributing questionnaires, documentation and literature. Variables taken with a Likert scale. The data analysis model used to answer the hypothesis is multiple linear regression analysis.The results showed that simultaneously the work safety and work environment did not significantly influence the performance of PT. Medan Branch Internusa Tribuana Citra Multi Finance, and partially has no effect on performance.

This study aims to determine and analyze the effect of partially or simultaneously financial performance and Corporate Social Responsibility (CSR) on firm value at banks listed on the Indonesia Stock Exchange. Data collection using secondary data using purposive sampling technique. The population in this study is the financial statements of banks listed on the Indonesia Stock Exchange for the 2017-2019 period of 41 banks, while the sample taken is the number of observations for 3 years (2017-2019). The data obtained were analyzed using multiple linear regression analysis, t-test, F-test and the Coefficient of Determination (R²) test whose processing was carried out with the SPSS version 23 program. The results showed that the first, second and third hypotheses proposed were accepted because they showed positive and significant hypothesis test results. This means that financial performance has a positive and significant effect on firm value, Corporate Social Responsibility (CSR) has a positive and significant effect on firm value and financial performance and Corporate Social Responsibility (CSR) simultaneously has a positive and significant effect on firm value

This study aimed to analyze the effect of leadership, job satisfaction, and self-efficacy. The method of this research was a quantitative survey method. We collected the data from a sample of the college of economic lecturers numbered 34 people using the research instrument of questionnaires. Analysis of the questionnaire used a 5-points Likert scale and a multiple linear regressions test. Research findings reported a significant influence on the leadership perception, job satisfaction, and self-efficacy of the lecturers' performing partially and simultaneously. This study contributed to head building participatory and communicative leadership in improving the planning, execution, and evaluation of learning to get the expected teaching competence. We suggest that higher education leaders always pay attention to the needs of their subordinates. Create a pleasant work atmosphere that can improve positive self-efficacy and job satisfaction.

This study aims to analyze the effect of motivation and work discipline on employee performance at KUD Sejahtera Babat Toman. Samples were selected using the saturated sample technique. Data for 40 respondents was collected through a questionnaire. This research implements multiple linear regression method to analyze the data. The data collection technique in this study used a questionnaire technique. The data analysis technique in this study uses the Classical Assumption Test, Multiple Regression, Hypothesis Testing (t-test and F-test), and the coefficient of determination. The data processing in this study used the SPSS (Statistical Package for the Social Science) software program version 23.00. The results of the investigation show that partially motivation has a significant and positive effect on the performance of KUD Sejahtera Babat Toman employees with a t count > t table or (3.372 > 2.028). or (0.806 < 2.028). However, simultaneously motivation and work discipline have a significant effect on employee performance with the value of F arithmetic > F table or (11.371> 3.25). This fact is useful for KUD Sejahtera Babat Toman to improve employee performance, so the company must consider motivation and work discipline factors together.  

In order to support the smooth teaching and learning process at the State Junior High School (SMP) 1 Lambu, Bima Regency, a department that supports these activities is needed, namely administration. Administration is a part of the school that functions as a supporter of teaching and learning activities that take place at the Junior High School (SMP) Negeri 1 Lambu, Bima Regency so that it runs smoothly according to what has been planned and can be achieved as desired. With the development of the era which is now better known as the era of globalization, the administrative function must be able to improve its quality regarding technology, especially information technology or better known as the computerized era.

Aspek terpenting dalam menciptakan suatu keunggulan bersaing adalah dengan meningkatkan kualitas sumber daya manusia yang dimiliki oleh perusahaan. Salah satu cara untuk meningkatkan kualitas SDM adalah dengan memperbaiki kualitas kehidupan kerja dan menciptakan perilaku inovatif. Penelitian ini bertujuan untuk mengetahui apakah terdapat hubungan yang positif dan signifikan antara second order (2nd order) person environment fit, kualitas kehidupan kerja terhadap perilaku Inovatif dan kinerja. Penelitian dilakukan pada pegawai PDAM Tirto Panguripan Kabupaten Kendal dengan jumlah subjek penelitian sebanyak 180 responden. Sampel diambil menggunakan teknik Stratified Random Sampling. Alat pengumpulan data berupa kuesioner dan wawancara. Analisis data dilakukan dengan SEM melalui sofware AMOS versi 22. Hasil analisis menunjukkan bahwa

Given the number of   supermarkets (supermarket) which is located in the same area, then by itself would give birth to the fierce competition to seize visitors and buyers. Additionally the competition also came from some retailers in traditional markets and shops are scattered in the same area. Sinar Bone Supermarkets is one of the famous retail among some retail in the city of wiwirano Konawe utara. In the motion of daily operations, Sinar Bone Supermarkets as shopping centers provide a variety of different goods with different types, brands and sizes at varying price levels. Problem formulation, Based on the background outlined above, then the problem is: What is the quality of services that includes Tangible, Realibility, Responsiveness, Assurance, and Empathy effect on customer satisfaction in the Sinar Bone Supermarket wiwirano -konawe Utara .Objective, while the objectives of this research is to determine how much the quality of the services provided by Sinar Bone Supermarket. "Quality of service refers to judgments of customers about the core of this service and the service provider itself or the entire service organization, most people are now beginning to show demand towards service excellence, they are no longer just need a quality product, but they prefer to enjoy the convenience of service " The method used in  this  research is  descriptive quantitative method in  accordance with  the  purpose of  the  research presented in advance outlining the nature of the nature and looking for a systematic description of the facts under investigation From the discussion above results show that the performance of the services provided by the service provider is very influential on consumer satisfaction, the strategy adopted by a Sinar Bone Supermarket wiwirano -konawe Utara , especially in the service sector should be implemented properly. 

The implementation of democracy in the management of public services is an important part that must be carried out by the bureaucracy. In its implementation, it must uphold democratic principles that are in line with the state constitution, namely freedom/equality, people's sovereignty, and open and responsible government. Better and more satisfying services for the community must be carried out by public service providers. The government's attitude is still inclined to only provide good services to certain people, who have the same political views and thoughts as the government. The paradigm of the management of the administration of the public service bureaucracy must be changed, which initially "regulates" the community to "serve" the community. because the public service bureaucracy is the main benchmark in assessing the performance of the central government and local governments in serving the community. Keywords: Bureaucratic Reform, Public Service, Democracy, Constitution.

The purpose of this study: 1). To determine and analyze the effect of compensation on employee performance, 2). To determine and analyze the effect of work environment on employee performance. This study is quantitative with a population of all employees of PT. Hansoll Indo Java totaling 91 people, The data collection technique uses a questionnaire that has been tested in advance and tested for validity and reliability. The analysis technique used is multiple regression. The results of the study can be concluded that: 1). Compensation has a positive and significant effect on employee performance. 2). The work environment has a positive and significant effect on employee performance.

The purpose of this study was to describe the results of poetry musical creativity through the STAD (Student Team Achievement Divisions) cooperative learning model at SMA Negeri 1 Darul Hasanah. The method used is descriptive method taken from the type of qualitative research. The population in this study was the entire class XI totaling 35 students, while the sample in this study was class XI IPS which amounted to 10 students at SMA Negeri 1 Darul Hasanah. Data collection techniques include primary data consisting of performance, interviews, and observations, while secondary data is only documentation. The data analysis technique uses the arithmetic average formula to calculate the results of the performance and uses an assessment rubric, while the observation uses the percentage formula. The results of the research found in the field that the application of the cooperative learning model can provide quite good cooperation results even though some students are less willing to follow the directions of the teacher so that the results of their work are classified as poor. The results of the poetry musicalization which started with the preparations made by the students were good by preparing chord accompaniment instruments such as guitar and percussion including: two buckets and one aqua bottle filled with sand. Then the preparation of poetry readers is read by two people in turn and has prepared four singers to bring up the musicalization of their poetry which is sung in certain parts. The incubation process or the designing process is good because they have compiled the poem in advance along with the selection of the right song according to the title of the poem and the guitar music accompaniment is good, but the percussion pattern is still lacking but is covered by the ability of singers, poetry readers, and guitar players who are good at it. good. The process of special illumination for percussion is still lacking because their practice is not too serious so that the results shown from the journey of musical poetry are not good. However, the vocal players, both poetry readers and singers, still maintain their tune or pitch well so that they are slightly covered from mistakes made by percussionists. The verification stage that has been described previously can be concluded that the performance of the poetry musical has a poor tempo while the guitar accompaniment is quite good, but the vocals are good in conveying the interpretation so that holistically the work is quite good for a beginner.

food service in higher education institutions has an important role in supporting the health and well-being of students and staff. However, often the lack of attention to nutritional needs and the variety of menus can lead to health problems and lack of user satisfaction. In the context of increasing awareness of the importance of nutrition in supporting health and academic performance, this study fills a knowledge gap on how food services in higher education institutions can meet nutritional needs by presenting a nutritionally balanced menu. Therefore, this study aims to investigate the nutritional needs and plan a balanced nutrition menu in food services in higher education institutions. This study used observational study design. The Data was collected through a survey of 300 students and 100 staff from several higher education institutions in a particular city. The survey included questions about eating habits, food preferences, nutritional knowledge, and satisfaction with existing menus. In addition, direct observation was also made of the menu served in the campus cafeteria. Analysis of the data showed that the majority of respondents had limited nutritional knowledge and tended to consume fast food. The variety of menus offered is also limited, with deficiencies in serving nutritionally balanced meals. However, the majority of respondents expressed a desire to have more access to a nutritionally balanced menu. The results of this study highlight the importance of raising awareness of nutrition and offering a balanced variety of menus in higher education institutions. The discussion also includes the practical implications of these findings in improving the health and academic performance of the campus community. This study confirms the importance of nutritional needs analysis and balanced nutrition menu planning in food services in higher education institutions. Providing a balanced menu can improve the health and well-being of students and staff.

  Pengaruh Budaya Kerja, Motivasi Kerja dan Disiplin Kerja terhadap Kinerja Pegawai (studi pada kantor Kecamatan Mijen). Tujuan penelitian ini  untuk menganalisis dan mengetahui pengaruh Budaya kerja, motivasi kerja, disiplin kerja terhadap kinerja pegawai di Kantor Kecamatan Mijen. Populasi dalam penelitian ini adalah  semua pegawai kantor Kecamatan Mijen yang berjumlah 90 orang.  Teknik sampel yang digunakan dalam penelitian ini menggunakan sampling jenuh (sensus) artinya teknik penentuan sampel bila semua anggota populasi digunakan sebagai sampel serta menggunakan alat analisis regresi berganda.Hasil penelitian ini menunjukkan bahwa terdapat pengaruh positif dan signifikan dari variabel budaya kerja terhadap kinerja pegawai. Terdapat pengaruh positif dan signifikan dari variabel motivasi kerja terhadap kinerja pegawai. Terdapat pengaruh positif dan signifikan dari variabel disiplin kerja terhadap kinerja pegawai.      

: Penelitian ini bertujuan untuk menguji pengaruh kepuasan kerja dan stres kerja terhadap komitmen organisasional dan kinerja pegawai. Selain itu, penelitian ini bertujuan menguji pengaruh variabel mediasi komitmen organisasional pada pengaruh kepuasan kerja dan stres kerja terhadap kinerja pegawai. Jenis penelitian yang digunakan pada penelitian ini adalah penelitian kuantitatif, yaitu penelitian yang bertujuan memperjelas atau explanatory, sehingga untuk pelaksanaannya dibutuhkan responden dan memerlukan kuesioner, sehingga menemukan kesimpulan yang bersifat memperjelas fenomena empirik. Pada penelitian ini penulis akan memperoleh data primer dari responden, yaitu para pegawai di Lingkungan Sekretariat Daerah Kabupaten Batang. Teknik ini penarikan sampel dengan memperhatikan strata (tingkatan) di dalam populasi, dimana jumlah sampel yang digunakan sebanyak 119 orang. Hasil penelitian menunjukkan bahwa kepuasan kerja dan stres kerja berpengaruh signifikan terhadap komitmen organisasional. Kepuasan kerja, stres kerja dan komitmen organisasional berpengaruh signifikan terhadap kinerja pegawai. Tetapi stres kerja pada penelitian ini berpengaruh negatif terhadap komitmen organisasional dan kinerja pegawai, artinya stres kerja menurunkan komitmen organisasional dan kinerja pegawai. Komitmen organisasional mampu memediasi pengaruh kepuasan kerja dan stress kerja terhadap kinerja.    

Penelitian ini bertujuan untuk menguji pengaruh kepemimpinan transformasional dan kepuasan kerja terhadap kinerja dengan mediasi komitmen organisasi. Responden penelitian ini berjumlah 150 guru SMK Kecamatan Gayamsari Semarang. Teknik analisis yang digunakan dalam penelitian ini adalah teknik Structural Equation Model (SEM) dari software AMOS. Hasil penelitian ini menunjukkan bahwa kepemimpinan transformasional berpengaruh positif terhadap komitmen organisasi, kepuasan kinerja berpengaruh positif terhadap komitmen organisasi, komitmen organisasi berpengaruh positif terhadap kinerja, kepemimpinan transformasional berpengaruh positif terhadap kinerja guru, serta kepuasan kerja berpengaruh positif terhadap kinerja guru.  

Penelitian ini bertujuan untuk menguji pengaruh learning organisasi dan kompetensi sumber daya manusia terhadap kepuasan kerja dan kinerja pegawai. Selain itu penelitian ini  menguji pengaruh variabel intervening kepuasan kerja pada hubungan pengaruh learning organisasi dan kompetensi sumber daya manusia terhadap kinerja pegawai. Untuk menguji variabel tersebut, obyek yang digunakan adalah pegawai Badan Pengelolaan Keuangan Pendapatan dan Aset Daerah Kabupaten Batang sejumlah 135 orang pegawai.  Pengambilan sampel menggunakan teknik purposive sampling. Hasil penelitian menunjukkan bahwa learning organisasi dan kompetensi sumber daya manusia berpengaruh positif dan signifikan terhadap kepuasan kerja dan kinerja pegawai. Demikian juga pengujian hubungan tidak langsung learning organisasi dan kompetensi sumber daya manusia terhadap kinerja pegawai dengan kepuasan kerja sebagai variabel intervening terhadap kinerja pegawai yang menunjukkan hasil pengaruh positif dan signifikan.  

Aset sangat penting bagi suatu organisasi karena dapat menunjang kegiatan yang dilakukan seperti pada Yayasan Assanusiyah. Banyaknya lembaga pendidikan dan perusahaan yang dikelola, aset yang dimiliki Yayasan pun cukup banyak. Supaya aset dapat bernilai tinggi, perlu adanya pengelolaan aset. Kegiatan inventarisasi merupakan salah satu pengelolaan aset yang telah dilaksanakan oleh Yayasan Assanusiyah. Namun kegiatan inventarisasi masih dilakukan secara manual dan tidak terintegrasi. Sehingga data aset Yayasan tidak realtime dan sering terjadi kehilangan maupun penumpukan aset pada satu lokasi. Tujuan dari penelitian ini yaitu untuk menganalisis kebutuhan sistem informasi yang tepat untuk membantu kegiatan inventarisasi aset Yayasan dengan menggunakan teori The Unified of Acceptance and Use of Technology (UTAUT) yang terdiri dari empat dimensi, diantaranya performance expectancy, effort expectancy, social influence, dan facilitating conditions. Metode yang digunakan dalam penelitian ini yaitu metode penelitian deskriptif dengan menggunakan pendekatan kualitatif dan kuantitatif. Teknik pengumpulan data yang digunakan yaitu wawancara, observasi, dan studi dokumentasi. Penelitian ini menghasilkan data mengenai kebutuhan sistem informasi yang sesuai untuk digunakan dalam pelaksanaan inventarisasi aset di Yayasan Assanusiyah.

The implementation of management system in health services is common as an attempt to improve the quality. In Indonesia, the most commonly used health  insurance is the service issued by Badan Penyelenggara Jaminan Social or BPJS  (Social Security Administration) that collaborates with many hospitals such as Datu Pancaitana Regional Public Hospital in Bone Regency. This research uses qualitative approach with a case study as the research design. The research data are obtained through in-depth interviews with The Head of Medical Records Department, some staffs of the administrative service as well as patients of BPJS users in the Emergency Unit. In addition to that, this research collects its research data through field observations and a review of related previous studies. The findings reveal that the hospital management applies the following strategies in the division of administrative services: (1) planning through trainings and workshops provided for the human resources as well as the formulation of RUK and RPK; (2) organising through trainings involving a number of institutions within Datu Pancaitana Regional Public Hospital in Bone Regency; (3) actuating through an execution of administrative services for BPJS users; (4) controlling through supervision facilitated by the hospital management; (5) evaluating that addresses the process of human resources quality promotion through databased information trainings. In conclusion, the findings of this research are hoped to provide insights that can be useful for the hospital management specifically the emergency unit to improve their performance in providing services for BPJS users. They can start by assessing the development and training, program execution and evaluation aspects as well as by improving the facilities and infrastructure.

Economic activity becomes a benchmark in the assessment of the community to achieve prosperity, and becomes a supporter and driver of growth in the surrounding area. Vim Village, Abepura District is one of the service activity centers that has a land use that is so complex and strategically located that it triggers various forms of economic activity, becoming an attraction for people to travel for transportation, especially along Jalan Perkutut. This study examines the relationship of micro-economic activities with traffic performance obtained from side barriers, vehicle volume and road capacity. The research methods used to achieve the objectives are quantitative methods and qualitative methods. The quantitative method uses the analysis of the Indonesian Road Capacity Manual (MKJI, 1997) to obtain vehicle volume, road capacity and traffic performance. The qualitative method uses descriptive analysis that discusses the comparison of the distribution of micro-economic activities that affect side barriers, the comparison of two traffic performance results and spatial planning plans along the Perkutut road. The results showed that the increase in the number of micro-economic activities at night along Jalan Perkutut had an effect on increasing the number of side barriers and the volume of vehicles. In addition, the imbalance in the volume of vehicles and road capacity shows that Perkutut Road traffic performance is experiencing congestion as indicated by the Service Level Index (ITP) with a value of F. Under these conditions, spatial planning for the road network, pedestrian pedestrian arrangement and land use arrangement is needed, especially on microeconomic activities.

Tujuan penelitian ini adalah: untuk menganalisis pengaruh karakteristik individu terhadap kinerja; menganalisis pengaruh antara motivasi terhadap kinerja; menganalisis pengaruh kelengkapan sarana prasarana  terhadap kinerja pegawai. Sampel yang digunakan adalah 72 responden, yang merupakan bagian dari dari total populasi yang berjumlah 88 responden. Pengambilan sampel menggunakan simple random sampling. Data yang dikumpulkan melalui kuesioner dan kemudian diolah secara parsial menggunakan uji regresi. Hasil penelitian menunjukkan bahwa secara parsial dan simultan terdapat pengaruh antara variabel antara karakteristik individu, motivasi, dan kelengkapan sarana prasarana terhadap kinerja pegawai KUA se Kota Semarang. Secara parsial, karakteristik individu berpengaruh positif signifinan terhadap kinerja pegawai, motivasi berpengaruh signifinan terhadap kinerja pegawai kelengkapan sarana prasarana berpengaruh signifinan terhadap kinerja pegawai.