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Catherine Hermawan Salim; Astrid Komala Dewi; Yurita Mailintina

Jurnal Pengabdian Sosial 2024 Lembaga Pengembangan Kinerja Dosen

objective to provide free hamstring flexibility screening services to the general public and can increase public awareness of the importance of hamstring flexibility in maintaining health and preventing injuries. Method: Participants who come for the screening session will be given information about the importance of hamstring flexibility and hamstring flexibility measurements will be made using the Straight Leg Raise (SLR) test. The examination method is carried out before and after the hamstring flexibility screening is carried out. In addition, participants were also given education on ways to improve hamstring flexibility and prevent injuries. Through education and free screening services, this program helps people to understand their health conditions and take appropriate preventive measures and increase public awareness of the importance of maintaining healthy muscles and joints to improve the overall quality of life. Results: Evaluate the test results to determine the level of hamstring flexibility of each participant, record each participant's hamstring flexibility test results on the data form. The data obtained using the pre and post tests with the results each showed an increase in values of 9.25 degrees. Conclusion: The results of the analysis showed that the average hamstring flexibility experienced a very significant increase before and after the intervention hamstring flexibility screening. Therefore, this study makes an important contribution to understanding the importance of improving hamstring flexibility in maintaining health and preventing injury.

Fitriani Fitriani; Jon Kenedi

Transformasi: Journal of Economics and Business Management 2024 Universitas 17 Agustus 1945 Semarang

This research is motivated by an interesting phenomenon in the field where it is difficult for Sharia Banks to maintain customer loyalty because many customers switch to other banks due to the public's lack of knowledge of Sharia Banking. This research aims to find out the strategies or methods used by Bank Syariah Indonesia KCP Bukitinggi Sudirman in maintaining consumer loyalty so that consumers do not move to other banks which has an impact on decreasing financing achievements and collections can decrease, so an analysis of the strategies implemented by Bank Syariah KCP is needed. Bukitinggi Sudirman using SWOT analysis, namely strengths, weaknesses, opportunities and threats. This research is descriptive qualitative in nature and data collection methods are interviews, observation and documentation. Meanwhile, the technical data analysis used by researchers is SWOT analysis, IFE Matrix analysis, EFE Matrix, SWOT Matrix and Score Weight Table analysis. From the results of the research carried out, the strategy that can be implemented in maintaining consumer loyalty at BSI KCP Bukitinggi Sudirman is by using the SO strategy, namely offering a competitive ratio or profit sharing value based on special banking regulations for sharia banks and the strength of the LPS (deposit insurance agency), improving quality. services, socializing bank products (financing) so that they are more easily understood and accepted by the public.

Agus Susilo; Alfian Firmansyah

Jurnal Penelitian Ilmu Ekonomi dan Keuangan Syariah (JUPIEKES) 2024 STAI YPIQ BAUBAU, SULAWESI TENGGARA

The study uses a qualitative approach to examine the quality of public services at the Bulakwaru Village Head Office. This approach was chosen to gain a comprehensive and in-depth understanding of the dynamics and quality of the services provided. Data collection techniques include in-depth interviews with staff and service recipients, participant observation of the service process, and analysis of relevant documents. The research aims to measure and analyze the quality of services at the Bulakwaru Village Head Office, Tarub District, Tegal Regency, to identify factors affecting public satisfaction and provide recommendations for improving the quality of public services, particularly at the Bulakwaru Village Head Office. The study results indicate that while some elements of service are functioning well, several aspects need improvement, particularly in terms of speed and responsiveness. Recommendations from this study include staff training and facility improvements to support better service delivery. These findings are expected to assist stakeholders in developing strategies to enhance the quality of public services in this area.    

Raisa Nurrahima Pratiwi; Purboyo Purboyo; Teguh Wicaksono

Riset Ilmu Manajemen Bisnis dan Akuntansi 2024 Asosiasi Riset Ilmu Manajemen Kewirausahaan dan Bisnis Indonesia

This study aims to determine and analyze: (1) Performance affects the quality of public services at the National and Political Unity Agency of Banjarmasin City, (2) Employee Work Professionalism affects the Quality of Public Services at the National and Political Unity Agency of Banjarmasin City, (3) Performance and Professionalism of Employee Work affects the Quality of Public Services Badan Kesatuan Bangsa dan Politik in Banjarmasin. The approach used in this study is using a quantitative approach. The population in this study amounted to 30 people who were sampled in this study using saturated sampling techniques. Data were collected using questionnaires measured using Likert scales. Data processing using the SPSS computer program version 26.0. The results of the study proved that partially (1) performance did not have a positive and significant influence on the quality of public services, (2) work professionalism had a positive and significant influence on the quality of public services and (3) work performance and professionalism had a positive and significant influence on the quality of public services.

Indah Puji Rahayu

Student Scientific Creativity Journal 2024 Pusat Riset dan Inovasi Nasional

This study examines the influence of patriarchal culture on the career choices of final year female students at Sahid University Surakarta. Using qualitative methods, data was collected through in-depth interviews with seven main informants and two supporting informants. The results showed that patriarchal culture significantly influences the career choices of female college students, with men dominating important positions in academic and professional environments. Female college students face limited career opportunities in education and social fields, while leadership roles are dominated by men. While reproductive health services are generally adequate, the quality of off-campus facilities needs to be improved. Women also feel less safe in public spaces and their participation in public activities and economic decision-making remains limited. This research suggests universities provide mentoring programs and leadership training for female students, offer diverse internship opportunities, and promote gender equality through educational campaigns and supportive policies. This research is expected to provide new insights into the influence of patriarchal culture on women's career choices.

Manuppak Irianto Tampubolon; Dhea Nur Fadhilah; Dumartina Hutauruk

Jurnal Pengabdian Sosial 2024 Lembaga Pengembangan Kinerja Dosen

Clove leaves contain eugenol compound have properties to overcome hair growth problems. Public knowledge about herbal plants that had an effect on hair growth problems was still less. This community service was carried out to provide education to the public about clove leaves as herbal plants that can overcome hair problems. The method of community service was to provide education to the public through material exposure about clove leaves as herbal plants that overcome hair growth problems and introduce how to use clove leaves naturally. The results showed an increase in public knowledge in the use of herbal plants in Indonesia after providing education in the good category from 17.91% to 45.86%. Public knowledgestill lacking about herbal plants that could be used traditionally or processed into pharmaceutical preparations to prevent hair problems. The conclusion of community service in managing clove leaves as herbal plants to prevent hair problems meets the quantity and quality.

Ni Luh Gede Meilantari; I Wayan Wahyu Cipta Widiastika; I Gede Arya Weda; Khazya Nanda Suryo Atmojo; I Ketut Adi Putra Bonitu

Jurnal Pengabdian Kepada Masyarakat 2024 Sekolah Tinggi Pastoral Kateketik Santo Fransiskus Assisi

Quality basic education is inextricably linked to teacher competence. Competence is a person's ability or capability to perform a task based on his abilities. However, following the Covid-19 pandemic, many schools, including instructors, are struggling to adapt to the New Normal Era. One of these is elementary School No. 11 Dauh Puri, one of Denpasar's public elementary schools. Most teachers are elderly, and professional skill is required to design instructional media in a creative manner. One of the issues of Elementary School 11 Dauh Puri is teacher competence. Teachers lack the necessary expertise in science and technology to create engaging learning materials, particularly for foreign languages, that spark student interest. One of the methods proposed for improving teacher abilities is to provide training in the use of Canva as learning materials as well as the usage of Quizziz for assessment or evaluation of student learning. Teachers appreciate community service, which includes the use of Canva and Quizziz to create teaching materials. Despite the fact that she had official training, the teacher feels helped.

Tiara Himma Fadhilah; Adilah Dwita Cahyana; Ferdiansyah Dwiky Nugraha; Gideon Setyo Budiwitjaksono4

JURNAL PENGABDIAN MASYARAKAT AKADEMISI (JPMA), 2024 CV. ALIM'SPUBLISHING

The city of Surabaya, as the most populous city in East Java, faces challenges in providing green land and open space for its residents. Thus, urban farming emerged as an innovative solution to overcome limited land in urban areas. This community service aims to empower the residents of Gebang Putih Subdistrict, Surabaya, through an urban farming program. This activity includes outreach and training on urban farming techniques, including hydroponics and growing plants in pots. The results of this activity show that residents gave a positive response and high enthusiasm for this program. Urban farming not only increases food security and family independence but also contributes to improving environmental quality and public health.

Ardin Sheylla Yolanda; Wydha Mustika Maharani; Hery Basuki

RISOMA : Jurnal Riset Sosial Humaniora dan Pendidikan 2024 Asosiasi Ilmuwan Pendidikan, Sosial, dan Humaniora Indonesia

Immigration Office Class II Non TPI Blitar is an implementation in the field of immigration at the Regional Office of the Ministry of Law and Human Rights of East Java Province which is responsible to the Head of the Regional Office. Passport is a document that contains identity to enter the border of a country. In the implementation of passport making services at the Blitar Class II Non TPI Immigration Office, researchers found obstacles experienced by applicants such as the information provided was not clear, so the applicant had to return to the Blitar Class II Non TPI Immigration Office, because there was no delivery service for applicants who lived outside Blitar, the priority service room was underutilized due to lack of employees. Therefore, effectiveness in the implementation of public services is very necessary, because one of the requirements for implementing a program to improve the quality of public services. This study aims to analyze the making of passports at the Blitar Class II Non TPI Immigration Office. The method used in this research is descriptive qualitative method. Data collection techniques in this study used observation, interviews, and documentation methods. Public services in passport making at the Immigration Office Class II Non TPI Blitar show some positive results. The implementation of this program includes various services such as passport issuance in the office, out-of-office services, as well as special programs such as Sambang Haji and Sambang Sakit Services. However, there are several obstacles such as the lack of employees in the priority service room, unclear information, and instability in the Community Satisfaction Index (IKM).

Ngatemi Ngatemi; Erniyanti Erniyanti; M. Soerya Respationo; Dahlan Dahlan; Parameshwara Parameshwara

IJLS (International Journal of Law and Society) 2024 Asosiasi Penelitian dan Pengajar Ilmu Hukum Indonesia

Enforcement of discipline among the State Civil Apparatus (ASN) is an important component in maintaining professionalism and efficiency of public services. This study aims to analyze the effectiveness of disciplinary punishment enforcement in improving ASN discipline at the Batam Municipal and Special Port Authority (KSOP) Office. The background of this research includes various challenges in enforcing ASN discipline, such as long and bureaucratic procedures, low awareness of discipline, and political intervention. The research method used is normative juridical using secondary data through library research, and also an empirical juridical approach with primary data through field research. Primary data collection was carried out through in-depth interviews, observations, and document analysis. The research respondents consisted of Batam KSOP employees, related officials, and other parties related to discipline enforcement in the environment. The results of the study show that the effectiveness of disciplinary enforcement in KSOP Batam is still not optimal. Convoluted enforcement procedures, lack of employee understanding of the importance of discipline, and political intervention were the main obstacles found. In addition, limited human resources and facilities also hinder the effective discipline enforcement process. This study also found that efforts to simplify procedures, increase socialization and education, and strengthen transparent supervision can increase the effectiveness of disciplinary punishment enforcement. Suggestions include the need for bureaucratic reform to simplify discipline enforcement procedures, the implementation of training and education programs on an ongoing basis, and the establishment of an independent internal oversight unit. Additionally, it is important for governments to ensure that discipline law enforcement is free from political interference and supported by adequate resources. With these steps, it is hoped that the discipline of ASN at KSOP Batam can be improved, which will ultimately contribute to improving the quality of public services and the reputation of government agencies.

Utari Afnesia; Laily Washliaty; Ali Amran; Erniyanti Erniyanti; Soerya Respationo

International Journal of Humanities and Social Sciences Reviews 2024 Asosiasi Penelitian dan Pengajar Ilmu Sosial Indonesia

This research aims to investigate and analyze legally the granting of mortgage rights guarantee to creditors, especially foreign banks (conducted at the Land Office of Batam). The method used is normative legal research utilizing library references and interviews with academic and practitioner experts as research subjects. This study is descriptive, systematically analyzing primary, secondary, and tertiary legal materials along with relevant facts. The conclusion of this research is that the granting of mortgage rights to foreign banks follows the procedures stipulated in Ministerial Regulation No. 5 of 2020 from the Ministry of ATR/BPN. The registration process for mortgage rights is conducted electronically, but foreign banks such as China Banking Corporation Limited must first register through the financial partner application. The main challenges in implementing electronic mortgage rights guarantee primarily stem from legal uncertainties regarding the registration of foreign creditors through the financial partner application managed by the Ministry. Additionally, there are technical challenges due to IT systems that are not yet fully prepared. Improving the quality of human resources is also necessary, given the constraints faced at the land office due to a shortage of personnel, while demand from the public and service users remains high.

Sela Saputri; Heryono Susilo Utomo

Journal of Management and Social Sciences (JIMAS) 2024 Sekolah Tinggi Ilmu Administrasi (STIA) Yappi Makassar

The need for the community to obtain quality public services requires the government to make many efforts to improve services in order to meet the expectations of citizens. Such as government efforts, namely by creating innovative services. One of them in the Satimpo Village, Bontang City, created an innovation in the working hours of night services "night snacks" which aims to improve public services related to village services. This study aims to determine how much influence the innovation of night service working hours (night snacks) has on the quality of public services at the Satimpo Village Office, Bontang City. The method in this study is quantitative with service innovation variables and public service quality variables. The data collection technique is using a questionnaire distributed to 99 respondents. Then analyzed using the SPSS 29 application. The results of the study stated that the coefficient of determination (R2) value was 0.301, which means that the influence of the innovation of night service working hours (night snacks) on the quality of public services at the Satimpo Village Office is 30.1% and the remaining 69.9% is influenced by other variables not examined in this study.      

Vita Alfiana; Wydha Mustika Maharani; Novita Setyoningrum

Student Scientific Creativity Journal 2024 Pusat Riset dan Inovasi Nasional

A land certificate is legal and very important proof of land ownership. Therefore, people need to look after and maintain it well. However, there are still cases where the certificate is lost, so the land owner needs to make an application to obtain a replacement certificate at the local National Land Agency. In the certificate replacement process, there are several obstacles, such as the high costs for publication in the mass media, the length of bureaucracy that the applicant must go through, the long time required to complete the service, and the large number of documents that the applicant must submit.  This research aims to evaluate the quality of service in the process of issuing replacement certificates at the Blitar City National Land Agency and identify the obstacles faced in this process. This research uses qualitative methods whose results will be processed into descriptive data. The data collected includes primary data obtained from interviews and observations, as well as secondary data obtained from literature reviews. The data collection process was carried out through interviews, direct observation and documentation. The results of this research are based on a series of analysis processes from interview data, observation and documentation, showing that the quality of replacement certificate issuance services at the Blitar City National Land Agency is good. Judging from the five indicators of service quality used, namely  Tangibles,  Reliability, Responsiveness, Assurance and  Empathy. There are obstacles faced, namely the occurrence of errors in the KKP system which is used to process all types of services, obstacles in making the oath agenda schedule which can hinder the completion of services    

Sri Kamariyah; Nur Rusydina bt Khadzali; Aris Sunarya; Nihayatus Sholichah; Widyawati Widyawati

Journal of Administrative and Sosial Science (JASS) 2024 Sekolah Tinggi Ilmu Administrasi (STIA) Yappi Makassar

This research aims to analyze the determination of the internalization of BerAKHLAK work culture in constructing apparatus integrity within the Social Services Department of East Java Province. In the context of modern bureaucratic transformation, Civil Servants (ASN) are required to have a strong work culture foundation as a moral compass to avoid practices that deviate from professional ethics. The Social Services Department possesses unique characteristics as it interacts directly with vulnerable social groups, necessitating personnel with unwavering integrity and moral immunity against the temptation of abusive authority. Utilizing a qualitative descriptive approach with a case study design, this research dissects the phenomenon of value internalization holistically through in-depth interviews, observation, and documentation. The results indicate that the internalization process of BerAKHLAK (Service-Oriented, Accountable, Competent, Harmonious, Loyal, Adaptive, and Collaborative) is carried out through a social construction dialectic encompassing stages of externalization, objectification, and internalization. Phenomenological findings suggest a paradigm shift from formalistic integrity toward substantive integrity, where values ​​such as Accountability and Loyalty are no longer viewed merely as regulatory burdens but as manifestations of moral responsibility rooted in individual conscience. The habituation process through routine actions, such as consistently precise data verification, has created an "ethical sedimentation" that transforms honest behavior into an instinctive or automatic self-governing action. Furthermore, the Harmonious and Collaborative dimensions have successfully established peer-supervision mechanisms and a collective social identity that strengthens the organization's moral fortress through collective social shame against deviations. The integration of Competent and Adaptive values ​​also proves to be a primary determinant in mitigating ethical risks, where technical professionalism encourages personnel to remain transparent despite complex field pressures. Overall, the internalization of BerAKHLAK work culture has successfully reconstructed the integrity of the East Java Social Services apparatus into a stable social reality, which not only transforms work methods but also builds public trust through quality and equitable service.

Andriansyah Bachtillah; Supriyatno Supriyatno; Dewi Murtiningsih

Indonesia Bergerak : Jurnal Hasil Kegiatan Pengabdian Masyarakat 2024 Asosiasi Riset Ilmu Teknik Indonesia

Waste management is one of the main challenges in achieving environmental sustainability. This community service program aims to develop a used goods creation business based on business and environmental sustainability in Kembangan Selatan Subdistrict. The methods used include outreach, training and assistance to local communities in processing used goods into products of economic value. Through this program, it is hoped that the community can improve their skills in processing waste, create new business opportunities, and reduce the amount of waste that pollutes the environment. The results of this activity show an increase in public awareness and participation in protecting the environment, as well as the formation of several new business groups engaged in recycling. Business sustainability is measured through indicators of increasing income and quality of life for the community. Thus, it is hoped that this program can become a business development model that is not only economically profitable, but also contributes positively to environmental sustainability

Junita Nurul Hidayah; Durinta Puspasari

Concept: Journal of Social Humanities and Education 2024 Sekolah Tinggi Ilmu Administrasi Yappi Makassar

This research aims to analyze public relations strategies to improve the quality of public administration services through KUBERSERI in Plumpang District. The research method used is a qualitative descriptive method. The data sources used are primary and secondary data sources. Data collection techniques in this research are interviews, observation and documentation. Data analysis in this research includes data collection, data reduction, data presentation, and drawing conclusions. The theoretical basis used in this research is the Cutlip, Center & Broom theory, namely that there are 4 indicators of public relations strategy, including fact finding (situation analysis), planning, action and communication (action and communication), and evaluation (evaluation). And for service quality variables, a theory is used which consists of 5 indicators, namely tangibles, reliability, responsiveness, assurance and empathy. The results of the research show that Plumpang District has implemented a strategy to improve the quality of administrative services well. Although in general Plumpang District has implemented efforts or strategies to improve the quality of its services, there are still several indicators that need to be improved in order to influence the community's expectations of obtaining quality services in Plumpang District.  

Sesilia, Yeni; Prasetya, Adhitya Yoga

Marketing Journal 2024 Sekolah Tinggi Ilmu Ekonomi Totalwin

Ybe bright healty is one of the beauty clinic services that is quite well known by the public, especially those from the city of Semarang. Ybe bright healty clinic is located at Jalan Ruko Emeral Green 9A BSB City, Jatibarang , Kec.Mijen, Semarang City, Central Java 50219. Competition conditions from similar Ybe bright healty clinics that have sprung up with various strategies make Ybe bright healty clinic must be able to compete.  In this study, data were collected using a questionnaire method from 100 customer respondents of Ybe bright health clinic menoreh, Semarang city. By using purposive sampling method . Then an analysis of the data obtained was carried out in the form of quantitative analysis which included validity and reliability tests, classic assumption tests, hypothesis testing through the F test, t test and the coefficient of determination test (R 2 ) . The data analysis technique used is multiple linear regression analysis. With the help of the SPSS program. The results of this study indicate that brand image has a positive and significant effect on consumer purchasing decisions , service quality has a positive and significant effect on consumer purchasing decisions, and location has a positive and significant effect on consumer purchasing decisions.

Robi Santoso; Tri Endang Yulianti; Reni Diah Setiowati; Ilham Setio Wibowo

International Journal of Economics and Management Sciences 2024 Asosiasi Riset Ekonomi dan Akuntansi Indonesia

In an increasingly advanced era in terms of digital marketing encouraging people to adapt to increasingly advanced technology, in the digital era purchase decisions can be made based on several applications that are often used by the public, currently, Harrum Mart retail stores are stores that sell their merchandise online and offline, in its use the quality of the product can describe the extent of the product's ability to meet the needs of consumers,  , when the service is in accordance with consumer expectations, it can be said to be effective in increasing consumer satisfaction. Quality service should be carried out continuously in accordance with the needs of consumers and the company's goals. Based on the results of the study, it shows that there is no direct positive influence of Product Quality on Digital Marketing, there is no positive influence of Service Quality on Digital Marketing, there is a positive influence of Digital Marketing on Consumer Satisfaction, there is a positive influence of Product Quality on Consumer Satisfaction, there is a positive influence of Service Quality on Consumer Satisfaction Keywords: , , , 

Amelia Siti Nurul Hamidah; Andi Tenridala Ariani; Fathia Rahma Sholikhah; Zalzabila Puteri Herdini; Ivan Darmawan

WISSEN : Jurnal Ilmu Sosial dan Humaniora 2024 Asosiasi Peneliti Dan Pengajar Ilmu Sosial Indonesia

Implementation of Village Law no. 6 of 2014 had a positive impact by disbursing quite large funds to villages throughout Indonesia. As a village head, a village head must be able to carry out management functions, namely planning, organizing, implementing and supervising so that his village progresses. This research uses a literature study method looking at various journals and other reading sources. Based on the research results found, the Semarang City National Land Office knows and understands the positive fictitious rules, but they cannot be fully implemented because the office has standard operational rules (SOP) which must also be obeyed. followed. obeyed. The application of positive fictitious provisions in practice is still not very effective in improving the quality of public services. The effect of positive fictitious orders seems to be to make state managers leave because they conflict with institutional SOPs. There are several obstacles in implementing this provision, including that state institutions and/or government officials and the public do not understand this provision properly and correctly, and court decisions that grant the petition cannot be trusted in practice. This decision offer again contradicts the SOP of each institution. The solution to the various obstacles is the need to deepen understanding of positive fictitious regulations for both the authorities and the public, and the need to design government regulations that provide more detailed and more enforceable implementation guidelines.

Putri Theresia; Agitha Amelia Tambunan; Kellyna Najwa Julyanti; Keisya Vania Putri Satuhu; Ivan Dermawan

Lembaga Pengembangan Kinerja Dosen 2024 Lembaga Pengembangan Kinerja Dosen

This research is motivated by challenges in monitoring and developing public services in the Malang Regional Government which require an integrated approach. Investments in human resource development and information technology are needed to increase the efficiency and effectiveness of supervision. Increasing the budget for guidance and supervision, strengthening the independence of supervisory institutions, and utilizing information technology are considered solutions to improve the quality of public services. The research method used in this research is a qualitative method with a literature study approach. This approach was chosen because it allows researchers to explore and understand the phenomenon of coaching and supervision in the context of public services through analysis of various relevant sources of information. The qualitative method focuses on an in-depth understanding of the existing context, processes and dynamics, making it suitable for studying the role of coaching and supervision in improving the quality of public services in the Malang Regional Government. Literature study as part of this qualitative method involves collecting and analyzing data from various sources such as books, academic journals, official government reports, and related policy documents. The research results show that guidance and supervision in the Malang Regional Government has an important role in improving the quality of public services. Coaching is carried out to increase the capacity and performance of state civil servants, while supervision aims to ensure employee compliance with applicable regulations. The main challenges faced are limited human and technological resources. Suggested solutions include investing in human resource development, increasing the budget for guidance and supervision, strengthening the independence of supervisory institutions, and utilizing information technology to increase the efficiency and effectiveness of supervision.