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Digital transformation has become a strategic step for government institutions in improving administrative efficiency and the quality of public services. One crucial aspect of this process is the management of correspondence archives, which in many cases is still conducted manually, making it inefficient and prone to data inaccuracies. Based on observations and interviews, it was found that the archiving process at the Department of Manpower and Transmigration of Sumedang Regency is still performed manually using Excel spreadsheets, with an average of 15–30 letters processed per day or more than 700 archives per year. This study aims to design a digital letter archiving system using the Design Thinking method, which consists of five stages: Empathize, Define, Ideate, Prototype, and Test, with the research focused up to the Prototype stage. The results indicate that the designed digital archiving system successfully accommodates user needs through a simple, structured, and easy-to-use interface. The final design, presented in the form of a Wireframe, includes several main pages: Login, Forgot Password, Dashboard, Incoming and Outgoing Archives, Add Archive Form, and Add Archive Menu. The application of Design Thinking has proven effective in producing a user-centered system design that supports the implementation of digital transformation within governmental administrative environments.

Regional expansion in Indonesia, especially in the Riau Islands, is a strategic effort to improve public services and the quality of life. Riau Islands, is a strategic effort to improve public services and accelerate post-1998 reform development. Accelerate post-reform development in 1998. Although it is expected to bring government closer to the people and improve welfare through decentralization through decentralization, the reality is that around 78% of the resulting regions failed to achieve their desired goals. Have failed to achieve their desired goals. This failure caused by various factors, including administrative unpreparedness, high fiscal dependency, political conflicts of interest, and lack of community participation. Community participation. However, this article also highlights examples of successes that show that with local government commitment and commitment of local governments and community support, some regions have been able to improve the quality of public services and optimize their and optimally utilize the potential of natural resources. Factors that influencing this success involve local government commitment, natural resource management, community support, infrastructure availability, and central government policies. This article aims to explore factors contributing to the failure and success of post-regional expansion in the Riau Islands and its impact on society and regional development. With a deeper understanding of this issue, it is hoped that more effective policies can be formulated more effective policies in the management of new autonomous regions to face future development challenges. To face future development challenges.

This research discusses efforts to increase the competitiveness of "Tarekli" MSMEs through SWOT analysis. The main goal of this analysis is to maximize strengths and opportunities, while reducing weaknesses and threats faced by the business. The research method uses a descriptive qualitative approach, relying on data from scientific journals and online publications. The analysis results show that Tarekli has advantages in the form of product and service quality, but faces challenges such as distribution difficulties and dependence on raw materials with unstable prices. Innovation in packaging and brand strengthening were identified as strategic steps to increase competitiveness. SWOT analysis provides important insights for MSMEs in formulating growth strategies and increasing customer satisfaction..

This study aims to develop a Work Discipline Training Program (P3K) in the Paluta Education Office environment. The problems studied are 1) How is the level of work discipline of employees in the Paluta Education Office environment? 2) How is the quality of service in the Paluta Education Office? 3) How is the performance of administrative staff in the Paluta Education Office? The research method used is qualitative with a case study approach. Data collection is done through interviews, observation, and document study. The results showed that the level of work discipline of employees in the Paluta Education Office still needs to be improved, especially in the aspect of attendance and compliance with regulations. The quality of service in the Paluta Education Office is also not optimal, with public complaints regarding the slow administrative process. The performance of administrative staff still needs to be improved, especially in communication skills and mastery of information technology. This research resulted in the design of a Work Discipline Training Program (P3K) which is expected to improve discipline, service quality, and employee performance in the Paluta Education Office environment.

The One Stop Service provided by the Indonesian Food and Drug Authority is designed to streamline the registration procedures for herbal medicines, cosmetics, and health supplements. This service is essential for improving efficiency, accessibility, and user satisfaction; however, empirical evaluations of user satisfaction remain limited. Previous studies highlight that service quality, communication, and responsiveness are key factors influencing satisfaction, but specific research on BPOM’s OSS is scarce. This study aims to evaluate user satisfaction levels, identify key determining factors, and provide recommendations for improving the service. A quantitative approach was employed, collecting data through questionnaires from participants who engaged in the service, both offline and online. The results indicate that most respondents were satisfied, particularly with processing time, ease of access, and staff responsiveness. However, areas requiring improvement include the development of digital features, more equitable service distribution, and enhanced transparency in communication. This study offers novelty by emphasizing the importance of a holistic approach that incorporates dimensions of communication, privacy, and inclusivity.

This study presents the development and evaluation of an automatic passenger counting system for public buses using the YOLOv8 algorithm based on Convolutional Neural Networks (CNN). Accurate passenger counting plays a crucial role in optimizing public transportation operations, as it enables effective capacity management, reduces operational costs, and improves overall passenger comfort. Conventional manual counting methods are often inefficient, time-consuming, and prone to human error, particularly in high-density urban transportation environments. Therefore, an automated and intelligent solution is required to support real-time monitoring and operational decision-making. The proposed system employs deep learning-based object detection to identify and count passengers from video streams captured by cameras installed inside buses. Two camera positions, namely front and rear views, were evaluated to assess system performance under different visual conditions. The experimental results show that the system achieves high detection accuracy in the front camera view, with a confidence score of 0.82, indicating reliable performance in scenarios with minimal object occlusion. In contrast, the rear camera view demonstrates slightly lower accuracy, with a confidence score of 0.76, mainly due to increased object overlap and variations in lighting conditions. These findings emphasize the importance of appropriate camera placement and environmental consideration in improving detection reliability. In addition, the implementation of the proposed system enables real-time monitoring of passenger flow, which supports dynamic scheduling, demand-based route planning, and efficient fleet management. Accurate passenger data allows transportation operators to optimize service allocation, reduce congestion, and enhance overall service quality. Overall, this study contributes to the development of intelligent transportation systems by demonstrating the practical applicability of deep learning-based passenger counting solutions. The proposed approach offers strong potential for real-world deployment in smart city environments, supporting the creation of more sustainable, efficient, and passenger-oriented public transportation services.

Background: Basic immunization services for children in Indonesia have been integrated starting from Posyandu, Community Health Centers and hospitals, however the overall basic immunization coverage is still below the target set by the government. Data from the Hamparan Perak Community Health Center shows that coverage of all types of complete basic immunization did not reach the target, and Deli Serdang Regency with the lowest IDL coverage in North Sumatra Province is Deli Serdang Regency. Objective: This study aims to analyze the factors that influence maternal compliance in providing complete basic immunization in Hamparan Perak sub-district, Deli Serdang district. Method: The research used quantitative research methods with a cross sectional study design which was carried out in the work area of ​​the community health center in Hamparan Perak sub-district, Deli Serdang district, starting from preparing the thesis to obtaining research results. The population in this study were mothers aged ≥ 18 years in the working area of ​​the health center in Hamparan Perak sub-district, Deli Serdang district. The sampling technique used in this research is probability sampling using simple random sampling with a sample size of 73 respondents. Results: The results of the study showed a significant influence between knowledge (p=0.03) and maternal compliance in providing immunizations, and there was no influence between perception (p=0.47), quality of immunization services (p=0.10), number children (p=0.46), distance to health services (p=0.74) and maternal compliance in providing complete basic immunization in Hamparan Perak sub-district, Deli Serdang district. Conclusion: the factor that most influences maternal compliance in providing complete basic immunization is knowledge. Suggestion: It is necessary to increase the role of health workers in providing good information to the public about the importance of immunization for babies, and it is hoped that this can also increase the public's positive perception of immunization.

Public service is a key focus for the government in improving the quality of life of the community. The implementation of e-government is the government's effort to increase the efficiency, transparency, and accessibility of public services through the utilization of information and communication technology. The Department of Population and Civil Registration (Disdukcapil) of Padang City has implemented an online service innovation called SIRANCAK to facilitate the community in accessing population administration services. However, there are still several obstacles such as lack of socialization, uncertainty in procedures, and lack of public understanding in using the SIRANCAK online service system. This study aims to analyze the reliability, responsiveness, and assurance of the services provided by the SIRANCAK online service, as well as provide recommendations to improve the quality of public services at the Disdukcapil of Padang City.

This study aims to analyze the quality of services at the Integrated Police Service Center (SPKT) of the Biak Numfor Police Department in improving public satisfaction. This research employs a qualitative narrative method with samples including the Head of SPKT of the Biak Numfor Police, police officers assigned to the SPKT, and community members who received SPKT services. The data collection instrument used was interviews. The findings indicate that the services provided by the Biak Numfor Police officers, particularly in terms of attitude, communication, and fairness, have been satisfactory. The friendly demeanor of the officers, such as smiling while receiving reports or complaints, leaves a positive impression on the community. However, certain aspects of the service remain below public expectations, including timeliness in following up on reports, clarity in case resolution, and officer discipline in service delivery. Additionally, there were some practices perceived by the community as lacking consistency, which affected the overall service quality. According to public surveys, these issues result in less-than-optimal satisfaction with the services at SPKT Biak Numfor Police.

High blood pressure or hypertension is a significant global public health problem, especially in the productive age group (18-64 years). Hypertension often does not show symptoms in the early stages, but if left untreated, it can lead to serious complications such as cardiovascular disease, stroke, and kidney failure. This Community Service activity was carried out on teachers at Santo Yoseph High School, Cakung, East Jakarta. The purpose of this activity is to screen for hypertension through blood pressure checks. This activity was designed using the Plan-Do-Check-Action (PDCA) method as a sustainable method for processes or activities. The results showed that 27 teachers (38.04%) had high blood pressure. This screening program is important because it can increase public awareness of hypertension, which can be prevented by monitoring blood pressure early and regularly, so that it can improve overall health outcomes and quality of life.

This study aims to analyze the level of female student satisfaction with the female dormitory at Quality University. Female students here are users of the female dormitory at Quality University. Student satisfaction is an important factor in supporting the welfare and comfort of dormitory residents, which can affect female students' academic achievement and daily life. This research method uses descriptive analysis techniques with survey methods, where data is obtained through questionnaires distributed to 67 female dormitory residents. Data collection analysis was carried out using a Likert scale to measure student perceptions of various aspects of facilities, such as rooms, cleanliness, security and other public facilities. The results of the study showed that overall respondents' assessments of the female dormitory facilities were: those who stated that they were very satisfied were 20.5%, satisfied 36.8%, quite satisfied 22.6% and less satisfied 20%. Thus, for satisfied and very satisfied if totaled 57.3%, and this is categorized as quite satisfactory. The greatest dissatisfaction of respondents was related to cleanliness and public services. Although the average respondent assessment was quite satisfactory, there were several aspects that needed to be improved, especially regarding cleanliness and related facilities. Recommendations for improvement are given to improve the quality of services at the girls' dormitory in the future.

Consumer demand for fast, accurate, and precise information has accelerated the adoption of information technology (IT) as a strategic tool in this era of globalization. The implementation of IT governance in public services plays an important role in improving efficiency, productivity, and service quality, by meeting community needs effectively. This study aims to evaluate IT governance in the public service sector through the implementation of international standards such as COBIT, ITIL, and ISO/IEC 20000 which focus on risk management, information security, and service efficiency. This research method uses a qualitative approach by analyzing related frameworks and regulations, and identifying factors that support and hinder effective IT governance. The results of the study indicate that the implementation of IT governance in public services faces significant challenges, including resistance to change, limited resources, and lack of readiness to adapt to changes in community values. The success of IT governance depends on the synergy between organizational policies, information strategies, and information architecture standards applied. In addition, the ITIL-based service model that emphasizes the integration of People, Process, Products, and Partners (4P) components has proven effective in improving the quality and satisfaction of public service users. This study recommends increasing inter-agency collaboration, improving technology infrastructure, and increasing digital literacy to ensure responsive, accountable, and sustainable IT governance in the public service sector.

Geographic Information Systems (GIS) have become essential technological tools for collecting, storing, processing, analyzing, and visualizing spatial data to support various human activities. The rapid advancement of information technology has significantly expanded the use of GIS, particularly through web-based platforms and mobile applications, enabling wider accessibility and real-time data utilization. This study focuses on analyzing the utilization of GIS applications and websites across multiple sectors and their contributions to improving efficiency, accuracy, and decision-making processes in daily life. The main objective of this research is to identify, evaluate, and synthesize recent developments in GIS implementation through a systematic literature review. Scientific articles were collected from reputable international and national journals published within the last five years (2018–2022). A total of 130 international journals and 100 national journals were initially identified through database searches. After applying relevance screening and inclusion criteria, 33 selected articles were analyzed in depth to extract key findings, application trends, and potential research gaps. The results show that GIS applications and web-based systems play a vital role in supporting various sectors. In education, GIS facilitates spatial mapping for industrial internship placement (PRAKERIN) and school zoning management. In healthcare, GIS assists in mapping healthcare facilities, including pharmacies and hospitals, to improve service accessibility. In transportation, GIS-based systems provide route planning, traffic monitoring, and public transport information to enhance mobility and reduce congestion. GIS applications are also increasingly applied in environmental monitoring, disaster management, urban planning, and natural resource management. Overall, this study emphasizes the growing importance of GIS technologies as strategic tools for data-driven decision-making and sustainable development. The findings are expected to provide valuable insights for researchers, practitioners, and policymakers in optimizing GIS-based solutions to improve public services and quality of life.

This study evaluates the effectiveness of the Pesona Dukcapil website as an online civil administration service in Bangka Regency from both public and operator perspectives. The research employed a qualitative descriptive method involving observation, interviews, and open-ended questionnaires. Findings indicate that most residents find the website helpful in terms of accessibility, service speed, information completeness, and service quality. Despite internet access challenges in some areas, overall user satisfaction remains high. From the operator's perspective, the website facilitates document management, improves productivity, and offers strong technical support. In conclusion, Pesona Dukcapil has proven effective in facilitating civil administration in the digital era and can serve as a model for efficient public service development.

This study aims to examine the actualization of Islamic creed (aqidah) values and work ethic among students of the Aqidah and Islamic Philosophy Department, Faculty of Ushuluddin and Islamic Studies, UIN Sumatera Utara Medan, during their internship program at the Office of Religious Affairs (KUA) of Medan Kota District. This research employs a qualitative descriptive approach using observation, interviews, and documentation techniques. The findings indicate that aqidah values such as honesty, trustworthiness, sincerity, and responsibility are manifested in administrative tasks, religious counseling activities, and public religious services. Furthermore, the Islamic work ethic of the students is reflected in discipline, professionalism, cooperation, and commitment to work quality. The integration of aqidah values and work ethic fosters a service-oriented and devotional work pattern, indicating that the internship program serves not only as practical learning but also as a medium for internalizing Islamic values within the context of public religious services.

In regional infrastructure development activities, concrete mix design is a crucial aspect that must be mastered to ensure construction projects are carried out according to plan, meeting cost, quality, and time targets effectively and efficiently, while also being accountable. CV. Marapi Jaya, a construction service company operating in Fakfak Regency, serves as a partner in this Community Service initiative. CV. Marapi Jaya, along with local participants, will be guided and trained through the activity titled Enhancing Technical Skills of Construction Practitioners in Fakfak Regency Through Normal Concrete Design Clinic.The training employs a learning by doing method, focusing on concrete mix design procedures in compliance with SNI (Indonesian National Standard). The materials provided to participants include: an introduction to SNI methods and its design components, calculations for normal concrete mix design, and estimation of material requirements. At the end of the training, participants will receive practical sessions on designing normal concrete mixes and their components.Through this clinic, aligned with SNI standards, the program aims to improve the understanding and skills of participants, including staff from CV. Marapi Jaya and groups of indigenous Papuans engaged in construction services. The outcomes of this community service activity include a publication in an accredited SINTA 6 journal and an article in print or electronic local media documenting the event

Digital transformation in village governance has become a primary strategy for enhancing efficiency and effectiveness in human resource (HR) management. This study aims to analyze the implementation of digital technology in village government HR management and its impact on productivity and administrative efficiency. Employing a systematic literature review method, this research examines implementation trends, success factors, challenges, and optimal strategies for digitalization in HR management at the village level. The findings indicate that the adoption of technologies such as electronic Human Resource Management (e-HRM), cloud computing, and village information systems contributes to faster administration, increased accountability, and optimized performance of village officials. However, challenges remain in technology adoption, including low digital literacy among village officials, limited information and communication technology (ICT) infrastructure, as well as regulatory and policy constraints. To overcome these hurdles, a comprehensive strategy is required, encompassing capacity building through training, strengthening digital infrastructure, and fostering collaboration among central government, village governments, and the private sector. With appropriate policy implementation, the integration of digital technology in village-level HR management can improve public service quality and support more modern and responsive governance.

The free mass circumcision social service activity held at Sunan Giri University Surabaya is a cross-sector collaboration initiative to commemorate the August people's party. This activity aims to improve public health, especially among children, by providing quality and free medical services. Involving various parties, including government agencies, non-governmental organizations, and local communities, this activity not only educates the public about the importance of reproductive health, but also strengthens social solidarity. In its implementation, this activity succeeded in attracting active participation from the surrounding community, creating awareness of the importance of children's health and welfare, and fostering a spirit of mutual cooperation. The results of this activity are expected to be a model for similar initiatives in the future, as well as providing long-term positive impacts on public health in the area

The purpose of Indonesian national education is to educate the nation. Adolescence is a time of crisis where teenagers try to find their identity. Today, the world of education is being hit by very deep concern with the frequent occurrence of juvenile delinquency or what is known as juvenile delinquency which has quite serious impacts on the development of themselves (teenagers) and society. Because delinquency is an anti-social act, violating applicable laws, which is carried out by a person approaching adulthood with his own knowledge which if carried out by an adult is qualified as a crime. News about delinquency is sprayed like bullets on the battlefield and unfortunately the ones who are always hit by insults are the schools, in fact, it is not uncommon for the public to assume that the low quality of student behavior or personality is due to the school's inability to control the psyche of its students. In this case, we learn about what types of delinquency are carried out by teenagers, the factors that influence teenagers to commit delinquency and how schools try to overcome this delinquency. The purpose of this study was to determine the forms of juvenile delinquency, factors that influence juvenile delinquency and school efforts in overcoming juvenile delinquency. To obtain accurate data, the author uses qualitative descriptive research, namely by using the method of describing and analyzing research results without using calculation formulas, while in obtaining data the author uses direct observation, interviews with informants, and documentation. From the data obtained, it explains that the real state of juvenile delinquency (students) is still relatively common and not dangerous such as playing truant, coming late to school, not doing homework, making noise and so on. Factors that influence juvenile delinquency are often caused by lack of parental attention (broken home), the influence of playmates and from themselves because they are lazy and afraid of teachers. Then regarding the data obtained as an effort by the school to overcome juvenile delinquency (students), including cooperation with parents and the community and providing educational punishment. In addition, it also creates a commitment to all teachers to always remind every student who commits any form of violation. As a suggestion that must be done in overcoming juvenile delinquency is that parents, schools and the community should create a conducive environment, provide services and motivate teenagers to always fill their free time with positive activities. Establish interactions between students and teachers as harmoniously as possible. There needs to be self-introspection of the Teaching and Learning Activities carried out by teachers and students (teenagers). Parents are expected to pay attention to their children's daily activities and try to direct them to activities that bring benefits.

Organizational culture change in the healthcare sector has a significant impact on the quality of services provided. In a dynamic environment, healthcare organizations must be able to adapt their internal culture to face new challenges, such as technological developments, regulatory changes, and increasing expectations from patients and the public. This study aims to explore the effect of organizational culture change on the quality of healthcare services through a systematic literature review. The methodology used is the Systematic Literature Review (SLR) with data analysis from various relevant studies. The results show that cultural change that supports employee engagement and focuses on patient satisfaction can improve operational efficiency and service quality. However, challenges such as resistance to change and limited resources remain obstacles that must be overcome. The conclusion of this study emphasizes that organizational culture change is not only a strategic step to improve service quality, but also a long-term investment that can improve employee engagement and patient satisfaction.