Publication Search

This study aims to analyze the effectiveness of goods delivery at PT TIKI Jalur Nugraha Ekakurir (JNE) and its impact on customer satisfaction, focusing on the application of Total Quality Management (TQM) principles. The research method used is a quantitative survey with purposive sampling technique, where data is collected through questionnaires distributed to customers. The results show that the application of TQM, which includes employee involvement, continuous improvement, and customer focus, significantly enhances delivery effectiveness. Furthermore, regression analysis indicates that delivery effectiveness positively influences customer satisfaction. This study recommends that PT JNE continue to strengthen the application of TQM in its operations to improve service quality and customer satisfaction.  

This study aims to determine the effect of work motivation and work discipline on employee performance at PT Tiki Jalur Nugraha Ekakurir (JNE) Kampung Lalang, a logistics and delivery service company. Optimal employee performance is the result of a combination of internal drive (motivation) and compliance with work regulations (discipline). This research uses a quantitative approach with a survey method. Data were collected through questionnaires distributed to respondents who are operational employees at JNE Kampung Lalang. Data were analyzed using multiple linear regression assisted by SPSS software. The results showed that work motivation has a positive and significant effect on employee performance with a coefficient value of 1.000 and a significance of 0.000. Conversely, work discipline has a negative but significant effect on employee performance with a coefficient value of -0.388 and a significance of 0.000. This finding indicates that increasing work motivation can encourage increased employee performance, while negative results from work discipline. This study emphasizes the importance of management in properly understanding the internal factors that influence performance so that the policies implemented do not have a counterproductive impact.  

This study aims to analyze the influence of mental health and work-life balance on turnover intentions of Generation Z employees in Medan City. The method used in this study is quantitative involving 65 respondents as samples. The data were analyzed using multiple linear regression with SPSS version 26. The results of the validity and reliability tests indicate that the research instrument is valid and reliable. The classical assumption test has been met, including normality, multicollinearity, and heteroscedasticity. Regression analysis shows that mental health and work-life balance have a positive and significant influence, both partially and simultaneously, on turnover intentions. The Adjusted R Square value of 0.604 indicates that the two variables can explain 60.4% of the variation in turnover intentions.

This study aims to determine how the process of media transfer of vital archives as an effort to preserve archives at the Surabaya Industrial Training Center. The study used a qualitative approach and involved BDI Surabaya archivists as research subjects. Data were obtained through interviews, observations, and documentation. The results of the study showed that the media transfer process had three main stages, such as pre-media transfer, implementation of media transfer, and post-media transfer. Vital archives that were transferred included important documents such as decrees of the head of the training center, land and building certificates, and cooperation agreements or MoUs. This study recommends improving facilities and infrastructure, developing the capacity of archivists, and improving the storage system so that digital archive management is more optimal in the future.

This article highlights the important role of catechism in developing the faith of young Catholics in the modern era. This study uses a theological analytical discourse methodology to analyze the role of catechism as a medium for building faith. Catechesis is a means used by the Church to communicate the teachings of faith to the people. Through catechesis, the Church can provide effective accompaniment of faith to young people. This study focuses on the problems faced by young people today. They are the next generation of the Church who need special attention because they are very vulnerable to being influenced by the fast and swift currents of modernity. Therefore, an effective assistance effort is needed for them. The research findings show that young people, who are in a period of searching for identity, tend to get bored easily and are quickly satisfied. In this context, catechesis as a form of faith formation is an effective choice and responsive to the lifestyle of today's youth. Through catechesis, young people can gain a deeper understanding of the teachings of the faith, strengthen their relationship with God and develop a strong Christian identity. Digital catechesis, which combines technology with messages of faith, can be a relevant and attractive medium for young people. In conclusion, digital catechesis has a significant role in developing the faith of young Christians. In facing the challenges of modern times, the Church needs to use catechesis as an effective strategy to assist young people in strengthening their faith. By utilizing technology and adapting the right content, digital catechism can be an effective tool in forming a young generation who are firm in their faith and ready to face the changing times.    

This journal explores the role of the Church Unity Body in strengthening the unity of Christian faith. The Church, as the body of Christ composed of various members from diverse backgrounds and traditions, is called to unite in one faith, one teaching, and one way of life aligned with the teachings of Christ. This unity is crucial for maintaining harmony within the community of believers and for addressing social and theological challenges in the modern world.The role of the Church Unity Body is evident through Bible teaching based on enduring truth, participation in sacraments such as Holy Communion and Baptism, as well as collaboration among churches in social service and mission. In this context, the church functions not only as a place of worship but also as a community that supports spiritual growth and the well-being of its members. The unity of Christian faith requires mutual respect, forgiveness, and humility among church members. By strengthening this unity, the church can provide a clearer testimony to the world, demonstrating that in Christ, differences can be reconciled in love that transcends all. This article also highlights the importance of the church’s role in building a unity of faith that goes beyond denominational boundaries, within the framework of ecumenism, to realize the wholeness of the body of Christ and bring about transformation in the world.

This article highlights the important role of catechism in developing the faith of young Catholics in the modern era. This study uses a theological analytical discourse methodology to analyze the role of catechism as a medium for building faith. Catechesis is a means used by the Church to communicate the teachings of faith to the people. Through catechesis, the Church can provide effective accompaniment of faith to young people. This study focuses on the problems faced by young people today. They are the next generation of the Church who need special attention because they are very vulnerable to being influenced by the fast and swift currents of modernity. Therefore, an effective assistance effort is needed for them. The research findings show that young people, who are in a period of searching for identity, tend to get bored easily and are quickly satisfied. In this context, catechesis as a form of faith formation is an effective choice and responsive to the lifestyle of today's youth. Through catechesis, young people can gain a deeper understanding of the teachings of the faith, strengthen their relationship with God and develop a strong Christian identity. Digital catechesis, which combines technology with messages of faith, can be a relevant and attractive medium for young people. In conclusion, digital catechesis has a significant role in developing the faith of young Christians. In facing the challenges of modern times, the Church needs to use catechesis as an effective strategy to assist young people in strengthening their faith. By utilizing technology and adapting the right content, digital catechism can be an effective tool in forming a young generation who are firm in their faith and ready to face the changing times.    

This journal explores the role of the Church Unity Body in strengthening the unity of Christian faith. The Church, as the body of Christ composed of various members from diverse backgrounds and traditions, is called to unite in one faith, one teaching, and one way of life aligned with the teachings of Christ. This unity is crucial for maintaining harmony within the community of believers and for addressing social and theological challenges in the modern world.The role of the Church Unity Body is evident through Bible teaching based on enduring truth, participation in sacraments such as Holy Communion and Baptism, as well as collaboration among churches in social service and mission. In this context, the church functions not only as a place of worship but also as a community that supports spiritual growth and the well-being of its members. The unity of Christian faith requires mutual respect, forgiveness, and humility among church members. By strengthening this unity, the church can provide a clearer testimony to the world, demonstrating that in Christ, differences can be reconciled in love that transcends all. This article also highlights the importance of the church’s role in building a unity of faith that goes beyond denominational boundaries, within the framework of ecumenism, to realize the wholeness of the body of Christ and bring about transformation in the world.

Digital transformation has become a critical factor in enhancing the competitiveness and sustainability of micro, small, and medium enterprises (MSMEs) in the digital economy era. This study aims to examine the integration of e-wallet services and social media marketing strategies as components of digital transformation within MSMEs. Employing a Systematic Literature Review (SLR) approach, the study analyzes 25 relevant scholarly articles published between 2018 and 2025. The findings indicate that the adoption of e-wallets facilitates financial transactions, improves operational efficiency, and promotes compliance with formal financial systems. Meanwhile, the use of social media proves effective in expanding market reach and strengthening customer engagement. However, the adoption of these digital tools remains constrained by several challenges, including limited digital infrastructure, low levels of technological literacy, and resistance to change. These findings offer important implications for policymakers and business practitioners in designing inclusive and sustainable digitalization strategies for MSMEs

This research is motivated by the low attendance and involvement of church youth in spiritual activities, as well as the weak Christian character that should be the basis of their lives. The purpose of this study is to analyze the impact of the service learning approach by IAKN Tarutung students on character development and increasing participation of Naposo Bulung youth at HKBP Maranatha Ressort Cinta Damai. This research is based on the theory of service learning (Eyler & Giles, 1999), experiential learning (Kolb, 1984), and the concept of sense of belonging (Etzioni, 1991) which emphasizes the importance of emotional involvement and critical reflection in the learning and service process. The method used is a descriptive qualitative approach with data collection techniques through observation, in-depth interviews, and documentation, which were conducted for three months. The results of the study showed that the service learning program had a significant influence in increasing the attendance of youth from an average of 14 to 25 people per week, as well as fostering positive characters such as responsibility, discipline, and social concern. Students not only act as implementers of activities, but also as spiritual mentors and spiritual friends, who form authentic and contextual relationships with teenagers. The implications of this study confirm that service learning is an effective approach in the formation of church teenagers because it combines aspects of direct service with spiritual and academic reflection. Therefore, it is recommended that this approach be integrated more systematically into the curriculum of higher theological education and used as a model of sustainable service in the church community.

This research aims to develop a pop-up book-based learning media to introduce local wisdom of Indonesian culture to the younger generation. Local wisdom, as an inheritance of knowledge and values from our ancestors, is a national identity that is increasingly poorly understood by the current generation. Therefore, an interesting, creative, and interactive learning media innovation is needed. Pop-up books were chosen because of their ability to present material visually, lively, and allow students to interact directly with the learning content. This research uses the Research and Development (R&D) method with the ADDIE (Analysis, Design, Development, Implementation, Evaluation) development model. The process starts from needs analysis, book design development, prototyping, to trials for grade XI students of SMK. The research instruments included validation questionnaires from material experts, media experts, teacher and student responses, and material comprehension tests. The validation results showed scores of 82.8% (material experts), 78.3% (media experts), and 75.5% (potential user responses), which overall fell into the very feasible category. The findings of the study show that pop-up book media is effective in increasing students' understanding of local wisdom in the context of Bhinneka Tunggal Ika. In addition, this research contributes to the preservation of local culture through educational media innovation. This pop-up book media is expected to be an interesting, interactive, and relevant learning solution for students in understanding the diversity of Indonesian culture.

This article examines the theological meaning of the concept of the new heaven and new earth based on Revelation 21:1-8, serving as a foundation for eternal hope for Christians. Through a qualitative theological approach, this study explores how the eschatological understanding influences the faith life and spiritual attitude of believers. The concept of the new heaven and new earth not only refers to the physical renewal of the universe at the end of time but also serves as a source of spiritual strength that fosters perseverance, faith, and hope in facing worldly struggles. Furthermore, this reflection emphasizes the role of the Church as the representation of the New Jerusalem, preparing the faithful for eternal fellowship with God. Thus, the promise of renewed creation functions as an ethical and existential foundation encouraging Christians to live faithfully, courageously, and with hope until the divine promise is fully realized. This article asserts that the hope in the new heaven and new earth has tangible implications for contemporary Christian life as a reflection of the already and yet-to-be-fulfilled Kingdom of God

Instilling Christian values ​​in adolescents in Indonesia is a strategic effort to form strong character, ethics, and spiritual awareness. In addition to having an impact on individuals, this also creates harmony in a pluralistic society. The family is the first place to build a foundation of faith through teaching, praying together, and being a role model. Parenting patterns greatly influence the growth of adolescent faith. Therefore, Christian families are expected to not only provide material needs, but also attention and love that comes from God to foster adolescent spiritual values. This study aims to determine the form of parenting patterns in instilling Christian values ​​in adolescents aged 13–18 years, as well as the obstacles faced. The method used is qualitative with a naturalistic approach, involving 13 informants. Data were collected through observation, interviews, and documentation. The results of the study showed three parenting patterns, namely democratic, authoritarian, and permissive, with the authoritarian pattern being the most dominant. The obstacles faced by parents include educational factors, a less conducive environment, economy, and parental busyness.

The implementation of the PAKEM (Active, Creative, Effective, and Enjoyable Learning) model in Christian Religious Education (PAK) has shown significant potential in improving students’ understanding of Christian values ​​in elementary schools. This qualitative descriptive study analyzes the implementation of the PAKEM model and its effectiveness in fostering a deeper understanding of values ​​such as compassion, honesty, and forgiveness among students. Although conventional teaching methods are often used in PAK, the PAKEM model encourages active participation, creativity, and a fun learning atmosphere. Research shows that the model has a positive impact on students’ motivation and academic achievement. However, challenges such as limited teacher training and inadequate facilities hinder its optimal implementation. Solutions include ongoing professional development for teachers and adaptation of the curriculum to the local context. The study emphasizes the need for collaboration between educators, parents, and the community to support the effective implementation of the PAKEM model. Ultimately, the PAKEM approach not only improves cognitive outcomes but also contributes to students’ moral and spiritual development, preparing them to embody Christian values ​​in their daily lives.  By cultivating an engaging and supportive learning environment, the PAKEM model aims to create a generation of morally resilient individuals who integrate their faith into their actions.

This research is a qualitative descriptive study aimed at understanding and analyzing the performance of the Secretariat employees at the Ambon City General Election Commission (KPU) in 2024. The study was conducted at the Ambon City KPU. The data collection techniques used were observation, interviews, and documentation with a total of 10 informants who were considered directly involved in the role of the Secretariat employees’ performance in organizing the local election. The results of this study indicate that the performance of administrative services is not yet optimal or has not been implemented properly. This can be seen from the research findings regarding service standards, which include several indicators: service procedures, completion time, facilities and infrastructure, and the competence of service officers. The study concludes that improvements are needed in discipline, knowledge, skills, and expertise of the officers so that the service process can be carried out effectively.

Pengajaran yang dipimpin guru Kristen jangan hanya berfokus pada pemahaman konsep agama semata, tetapi juga meningkatkan inisiatif siswa dalam pengembangan sikap berkolaborasi, nilai kerja sama, dan keterampilan sosianya. Tanpa adanya kesadaran siswa untuk saling berkolaborasi dalam belajar akan membuat dirinya mengalami ketertinggalan di kelas. Penulisan artikel ini bertujuan untuk membahas mengenai model cooperative learning sebagai pendekatan mengajar yang Alkitabiah untuk meningkatkan kerja sama siswa. Penulisan artikel ini dilakukan dengan pengumpulan data dari dokumen-dokumen ilmiah yang memiliki keterkaitan dengan topik yang sedang didalami. Peneliti melakukan analisis data dengan cara mereduksi yang mengungkapkan hasil bahwa implementasi model cooperative learning sebagai pendekatan mengajar yang Alkitabiah untuk meningkatkan kerja sama siswa dapat dilakukan dengan guru mendorong siswa saling berkerja sama dan saling melayani, guru membantu siswa memahami materi secara utuh, guru membantu siswa untuk saling memotivasi dalam pertumbuhan rohani di komunitasnya, guru mendorong siswa saling mengingatkan untuk menerapkan nilai-nilai Alkitabiah dalam aktivitas sehari-hari, guru membantu siswa memiliki inisiatif saling berkolaborasi sebagai bentuk kepedulian terhadap sesama. Model cooperative learning yang Alkitabiah memiliki dampak yang penting dalam meningkatkan kerja sama siswa sebagai bentuk sikap yang menjunjung nilai-nilai Kristiani.

This study explores how popular culture influences Generation Z's understanding of Christian values, a generation raised in the digital age with unlimited information access. Generation Z possesses unique traits, including strong technological skills, multitasking abilities, and quick reactions to social issues. However, they also tend to be individualistic, less independent, and have limited social skills. Popular culture, heavily influenced by mass media and digital trends, significantly shapes the identity and values of Generation Z. This culture often promotes individualism, materialism, and hedonism, which conflict with Christian values like love, humility, and service. Consequently, Generation Z may struggle to understand and apply Christian values in their lives. The study employs a literature review method to gather information from various sources regarding the impact of popular culture on Generation Z's grasp of Christian values. Findings suggest that popular culture can obscure their understanding of these values, leading them to prefer spectacular and emotional spiritual experiences over a deeper understanding of doctrine. Therefore, Christian Religious Education (PAK) plays a crucial role in assisting Generation Z in comprehending and embodying Christian values. PAK must adopt relevant and engaging strategies, utilizing digital media and interactive learning methods. Additionally, it should foster critical thinking skills, enabling Generation Z to differentiate between Christian values and those that conflict with them.

Green entrepreneurship plays a crucial role, hence requiring the formulation of its development scheme in rural tourism. This research aims to investigate green entrepreneurship practices that contribute to the sustainability and resilience of the local community. The research adopts a qualitative method using an appreciative inquiry approach. In-depth interviews involve key informants such as village government, local communities and rural tourism practitioners. The data analysis technique employed is the stages of appreciative inquiry. The stages of appreciative inquiry are grounding, discovery, dream, and destiny. It examines the orientation of rural tourism product development, community resilience and stakeholder synergies to formulate an ideal development model. The study finds that local community demonstrates a strong commitment to preserving natural and cultural resources while utilizing rural tourism as a means of economic empowerment. Adaptive strategies of the community and entrepreneurial initiatives do not yet show significant development. Stakeholder synergy remains notably low in shaping the trajectory of green entrepreneurship. The implications of this research emphasize the importance of developing adaptive strategies and entrepreneurial initiatives such as eco-friendly community-based tourism projects. It is necessary to strengthen collaboration among stakeholders to enhance green entrepreneurship development.  

This study aims to analyse the practices of community-based tourism development, the level of community participation and to formulate a collaborative development model to strengthen its management system. A qualitative approach with a case study design is employed. The researcher conducted observations of community-based tourism practices, in-depth interviews with local residents and a review of relevant literature. The collected data will be analysed using a descriptive qualitative method. The data will be reduced, verified, and concluded based on the analysis carried out. The research findings indicate that although there is considerable potential for adventure tourism, there are still significant shortcomings in its development. Therefore, a collaborative development pathway is needed to enhance the management system in the future, so as to generate meaningful social implications for the local community.  

This paper investigates various forms of church training for children, highlighting the central role of the family as the primary foundation. Based on a theological interpretation of Job 5:18 and an understanding of the family as a "mini church," this article explores how the family functions as the primary agent in instilling Christian values ​​through education, character education, faith and moral cultivation, and parental role models. In addition, this paper identifies the unique characteristics of children in terms of nature, needs, physical, mental, moral, psycho-social, and faith development that need to be considered in designing effective training strategies. Furthermore, this article outlines the main materials of child training and various implementation strategies that can be applied by churches and families, including increasing Sunday school services, age grouping, dexterity training, utilization of literature, emphasizing God's love and calling, and teaching principles from Proverbs 22:6. This study emphasizes the importance of a deep understanding of children and the development of empathy in the effort to foster the next generation of church members who are faithful and have Christian character.