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Hayuda Akbari; Ramdani Bayu Putra; Nia Nadilla

Maeswara : Jurnal Riset Ilmu Manajemen dan Kewirausahaan 2024 Asosiasi Riset Ilmu Manajemen Kewirausahaan dan Bisnis Indonesia

This research aims to determine and try to analyze the influence of discipline and cooperation on work productivity with job satisfaction as an intervening variable at PT. Wilmar Nabati Padang. This research is a Structural Equation Modeling (SEM) model with the SmartPLS 3.0 analysis tool. The population and sample of this research are employees of PT. Wilmar Nabati Padang. The research results found that there is an influence between discipline and job satisfaction. There is an influence between Collaboration on Job Satisfaction. There is an influence between discipline and work productivity. There is no influence between Collaboration on Work Productivity. There is an influence between Job Satisfaction and Work Productivity. Job Satisfaction mediates Discipline on Work Productivity. Job Satisfaction mediates Collaboration on Work Productivity.

Siti Hartina; Ahsan Putra Hafiz; Nurlia Fusfita

Journal Economic Excellence Ibnu Sina 2024 STIKes Ibnu Sina Ajibarang

Consumptive behavior can be said to be the behavior of buying goods without strong consideration and prioritizing desires over needs. Consumptive behavior is influenced by two main factors, including internal factors that cause consumptive behavior including self-esteem, drive, self-concept, and personality. As well as external factors that cause consumer behavior due to social class, culture, reference groups and family. This research aims to determine the influence of peer behavior, use of social media, and lifestyle on the consumptive behavior of students at SMKN 1 Tanjung Jabung Barat for the 2023/2024 academic year. The method in this research is quantitative research. The samples were taken using nonprobability techniques. The sample in this research were class The analysis used is multiple linear regression with the SPSS 27 program. The research results show that peer behavior (X1) partially influences consumptive behavior (Y), social media (X2) partially has no influence on consumptive behavior (Y), lifestyle (X3) partially influences consumptive behavior (Y). Meanwhile, simultaneously the behavior of peers, social media and lifestyle on consumer behavior is 32.9%. And the remaining 67.1% is influenced by other variables outside this research.

Muhammad Zikri Dwitama Rofa; Ramdani Bayu Putra; Dodi Suryadi; Hasmaynelis Fitri

Maeswara : Jurnal Riset Ilmu Manajemen dan Kewirausahaan 2024 Asosiasi Riset Ilmu Manajemen Kewirausahaan dan Bisnis Indonesia

This research aims to investigate the relationship between leadership style, level of work discipline, motivation and employee performance at the Economic Bureau of the Governor's Office of West Sumatra Province, with motivation as an intervening variable. The research method used is a qualitative approach to gain a deeper understanding of organizational dynamics. Data was collected through interviews and observations of employees and leaders at the Economic Bureau. The research results show that effective leadership styles, such as transformative and participative leadership, have a positive influence on employee motivation and performance. On the other hand, a high level of work discipline also has a positive impact on employee motivation and performance through creating a structured and supportive work environment. Employee motivation, as a mediator, plays an important role in linking leadership style, work discipline, and employee performance. This research provides valuable insight into the factors that influence employee performance in the Economic Bureau and their effectiveness on the effectiveness of economic management at the provincial level.

Suyudi Alimun Hakim; Mulkan Habibi

Harmoni: Jurnal Ilmu Komunikasi dan Sosial 2024 International Forum of Researchers and Lecturers

Since ancient times, soap operas have presented many continuous stories, the content of the stories is very diverse. Many soap operas have high ratings. One of them is the soap opera that will be discussed in this research, namely the soap opera Street Children A New Beginning which aired on GTV. This soap opera has also been criticized by the Indonesian Broadcasting Commission (KPI) because there are many scenes that should not be published. The KPI believes that this soap opera contains many violations committed by teenagers. The aim of this research is to measure the street children broadcast program A New Beginning on GTV, measure the behavior of teenagers in RW 011 North Meruya Village and measure the influence of the Street Children Program A New Beginning on GTV on the behavior of teenagers in RW 011 North Meruya Village. The theories used in this research are broadcasting, broadcast media, broadcast programs, types of programs, watching and soap operas as well as adolescent behavior theory. This research uses a quantitative approach and survey research mode. The data collection technique was carried out by distributing questionnaires to 75 predetermined respondents. Sampling used the Startified Random Sampling Technique. This research is shown by the average value of respondents' answers for variable (X) of 3.63, this value is classified as high (Agree) and the average value of respondents' answers for variable (Y) is also classified as high (Agree) at 4.03. The quite large influence of soap opera program broadcasts on adolescent behavior can also be assessed at the (R) correlation of 0.806 which is classified as very high and R square 0.649 or 64.9% influence while the remaining 35.1% is influenced by other factors.

Fadilah, Farah; Muhamad Nurhamdi; Nina Shabrina; Rita Satria

Jurnal Nuansa : Publikasi Ilmu Manajemen dan Ekonomi Syariah 2024 Asosiasi Riset Ilmu Manajemen Kewirausahaan dan Bisnis Indonesia

This research aims to determine the effect of Loan to Deposit Ratio (LDR) and Non-Performing Loans (NPL) on stock at PT Bank Negara Indonesia (BNI) Tbk for 2013-2022. This research uses 2 (two) independent variables That is Loan to Deposit Ratio (LDR) and Non Performing Loan (NPL) and 1 (one) dependent variable stock's price. This research is using quantitative methods, data analysis uses descriptive statistical techniques, classical assumption tests, multiple linear regression, hypothesis testing and coefficient of determination. Data processing uses SPPS 26 software. Based on test results on variables with 10 years of data. The Multiple Linear Regression Test Equation is Y = 19,248.185 – 106.314X1 – 1,563.302X2. In the coefficient of determination test, it was found that the influence of LDR and NPL on share prices was 10%, while the remaining 90% was influenced by other factors. Based on the results of the t test, tcount for LDR was 0.612 < ttable 2.365 and the value of Sig. 0.560 > 0.05 means that there is no partial significant influence between LDR on share prices. and NPL tcount of 0.872 < ttable 2.365 and Sig value. 0.412 > 0.05, which means that there is no partial significant influence between NPL on share prices. In the simultaneous test the LDR and NPL variables do not have a significant effect on share prices with Fcount being smaller than Ftable (0.693 < 4.74).

Fadilah, Farah; Muhamad Nurhamdi; Nina Shabrina; Rita Satria

Jurnal Nuansa : Publikasi Ilmu Manajemen dan Ekonomi Syariah 2024 Asosiasi Riset Ilmu Manajemen Kewirausahaan dan Bisnis Indonesia

This research aims to determine the effect of Loan to Deposit Ratio (LDR) and Non-Performing Loans (NPL) on stock at PT Bank Negara Indonesia (BNI) Tbk for 2013-2022. This research uses 2 (two) independent variables That is Loan to Deposit Ratio (LDR) and Non Performing Loan (NPL) and 1 (one) dependent variable stock's price. This research is using quantitative methods, data analysis uses descriptive statistical techniques, classical assumption tests, multiple linear regression, hypothesis testing and coefficient of determination. Data processing uses SPPS 26 software. Based on test results on variables with 10 years of data. The Multiple Linear Regression Test Equation is Y = 19,248.185 – 106.314X1 – 1,563.302X2. In the coefficient of determination test, it was found that the influence of LDR and NPL on share prices was 10%, while the remaining 90% was influenced by other factors. Based on the results of the t test, tcount for LDR was 0.612 < ttable 2.365 and the value of Sig. 0.560 > 0.05 means that there is no partial significant influence between LDR on share prices. and NPL tcount of 0.872 < ttable 2.365 and Sig value. 0.412 > 0.05, which means that there is no partial significant influence between NPL on share prices. In the simultaneous test the LDR and NPL variables do not have a significant effect on share prices with Fcount being smaller than Ftable (0.693 < 4.74).

Nia Arita; Nur’aini Nur’aini; Ramadhani Syafitri Nasution; Juliandi Harahap; Endang Maryanti

VitaMedica : Jurnal Rumpun Kesehatan Umum 2024 STIKES Columbia Asia Medan

Hospitals are a comprehensive part of social and media organizations whose function is to provide complete health services to the community, both curative and rehabilitative, hospital services reach family and environmental services. The aim of the research is to analyze the influence of health service quality on patient satisfaction in the inpatient room of Menggala Regional Hospital, Tulang Bawang Regency, Lampung Province. Analytical survey research design with a cross sectional design. The total population of patients treated from June 2022 to August 2022 in the Inpatient Room at Menggala Regional Hospital, Tulang Bawang Regency is 167 people. The number of samples was 62 people. The results of the chi square test research show that there is an influence of 8 variables, namely technical competence, human relations, effectiveness, efficiency, continuity, security, human relations and comfort, which have a p-value <α 0.05, meaning that technical competence, human relations, effectiveness, efficiency, continuity, safety, human relations and comfort influence patient satisfaction in the Menggala Hospital inpatient room. The results of the multiple logistic regression test are the most dominant comfort variable with an odds ratio (OR) of 18.455, meaning that it influences patient satisfaction 18 times. The conclusion is that the comfort variable is the dominant variable that has the most influence on patient satisfaction in the Menggala Hospital inpatient room. It is recommended for hospitals to adopt policies to increase patient comfort in treatment rooms in order to produce optimal satisfaction for patients.

Dani Susanto; Nur Azizah; Ribangun Bamban Jakaria

Manufaktur: Publikasi Sub Rumpun Ilmu Keteknikan Industri 2024 Asosiasi Riset Ilmu Teknik Indonesia

The coffee business, especially during the pandemic, faces challenges in maintaining operations and ensuring profitability. This study focuses on Javadwipa_roastery & Coffee Shop, exploring its Break Even Point (BEP) to assess financial sustainability. Through direct observation and interviews, data on fixed and variable costs were collected. Findings revealed monthly fixed costs of Rp. 1,000,000, and variable costs including raw materials, equipment, labor, and transportation, totaling Rp. 7,223,500. The BEP analysis for Cappuccino and Matcha Latte showed unit BEP at 468.33 and 200.71 respectively, with corresponding Rp. BEP at Rp. 3,275,058.28 and Rp. 3,008,565.31. Understanding BEP aids in strategic planning and decision-making, crucial for achieving optimal profitability in the coffee business.

Nofiyanto, Erwin; Wahyuningsih, Sri Budi; Tatarina, Siska

JITIPARI (Jurnal Ilmiah Teknologi dan Industri Pangan UNISRI) 2024 Universitas Slamet Riyadi Surakarta

Tiwul is a traditional food source of carbohydrates made from traditionally processed cassava, which is used as a substitute for rice. This research aimed to determine the effect of adding mocaf flour and okra flour (Abelmoschus esculentus) on the chemical and antioxidant properties of instant tiwul. The research method used an experimental design, namely a one-factor Completely Randomized Design (CRD), with treatment comparison between mocaf flour and okra flour (100:0, 85:15, 75:25, 65:35). Each treatment was repeated 4 times. The variables observed were air content, ash, fat, protein, carbohydrates, antioxidants, and preference tests. The data obtained was described as diverse, and if there were differences between treatments, then it was tested further using the Duncan Multiple Range Test (DMRT) at the 5% level. The research results of instant tiwul with the addition of 85% mocaf flour and 15% okra flour formulation were instant tiwul with the best treatment in chemical testing and liked by consumers. The selected instant tiwul had an air content of 2.46%, ash content of 2.05%, fat content of 0.32%, protein content of 3.93%, carbohydrates of 81.25%, and antioxidant activity of 81.25%. The tiwul formulation from mocaf flour and okra flour can fulfill the requirements for instant tiwul.

Salsabilah Daryani; Syaharani Sunggu Aritonang; Suvriadi Panggabean

Jurnal Riset Rumpun Matematika dan Ilmu Pengetahuan Alam 2024 Pusat riset dan Inovasi Nasional

This research focuses on optimizing the profits of  UMKM production of banana chips using the simplex linear programming method and the help of POM-QM software. This research aims to find out ways to use profit optimization methods in banana chips MSMEs so that they can find out maximum profits, production costs, income and raw materials used. The method used is a qualitative descriptive method, where the data obtained is more descriptive in nature from the results of interviews and observations that have been carried out and then the data will be analyzed qualitatively. Data collection techniques in this research include the use of primary data and secondary data. Primary data is obtained through observation, interviews, or distribution of questionnaires to relevant sources. Meanwhile, secondary data was obtained through literature searches from books and magazines that were relevant to the research topic. The analysis technique used is linear programming using the simplex method. The research results and discussion show that this function has reached optimal conditions. Therefore, the calculation stops once all the values in the objective function become positive. The result of this solution is the variable value x1 = 6 ; x2 = 2 ; x3 = 0 dan x4 = 0. Increase in profit from the initial value of Rp. 675,000 to reach a maximum profit (Zmaks) of Rp. 900,000, then the difference between profits before and after optimization is IDR. 225,000, and with the help of POM-QM for Windows software calculations become more relevant because this tool helps in completing calculations to achieve maximum profit levels quickly, accurately and efficiently.

Pranita Siska Utami; Ida Uliyah; Ravindra Ardiana Darmadi

Jurnal Manuhara : Pusat Penelitian Ilmu Manajemen dan Bisnis 2024 Asosiasi Riset Ilmu Manajemen Kewirausahaan dan Bisnis Indonesia

Banking is an important sector for a country's economy, therefore maintaining banking stability is very important because if there is a problem it can have a direct impact on economic conditions in that country. One of the factors that influences growth stability is competition. This research aims to determine the effect of competition on banking stability in Indonesia. This research was carried out with data samples from 43 banks in the 2018-2021 period. The analytical tool used was Z-score value analysis, the Leaner Index with Stata 17.0 panel data regression. The research results show that competition can explain the dependent variable, namely stability of 5.20%.

Ananda Putri; Mellya Embun Baining; Fauzan Ramli

Jurnal Manajemen dan Pendidikan Agama Islam 2024 Asosiasi Riset Pendidikan Agama dan Filsafat Indonesia

This research aims to determine the influence of independence, environment, creativity and education on students' motivation to become sharia entrepreneurs. Study students at the Faculty of Economics and Islamic Business, Sultan Thaha Saifuddin State Islamic University, Jambi, the subjects of this research are students at the Faculty of Economics and Islamic Business, Sultan Thaha State Islamic University. Saifudin Jambi. Data collection techniques use observation, questionnaires and documentation where the research method used is a quantitative research method that uses primary data and secondary data with a multiple linear regression model. The results of partial testing (t test) of the independence variable and environmental variables do not have a significant effect on students' motivation to become sharia entrepreneurs. while the creativity variable and the education variable have a significant effect on students' motivation to become sharia entrepreneurs. Based on the results of the F test (simultaneous test) it can be concluded that independence, environment, creativity and education simultaneously have a significant effect on students' motivation to become sharia entrepreneurs.

Hadisutrisno Hadisutrisno; Mochammad Subhaan

Global Leadership Organizational Research in Management 2024 STIKes Ibnu Sina Ajibarang

Today's business competition is increasingly fierce, requiring an organization to have high competitive advantage. In order to obtain the expected quality of performance, the company pays great attention to the sense of job satisfaction of its employees. The sampling method used in this research is the saturated sample method, namely where the total population of Centra Electric employees is 63 people. Descriptive analysis in this research is in the form of respondents' responses to the statements submitted in the questionnaire in the form of frequency, percent, valid percentage and cumulative percentage. This research states that the Motivation variable has a P-Value value of 0.020 < 0.05, and a statistical t value of 2.333 > 1.96 and work compensation has a P-Value value of 0.000 < 0.05, and a statistical t value of 8.446 > 1.96 has an effect on satisfaction. Employee Work. The work motivation variable has a P-value of 0.006 < 0.05, and the statistical t value is 2.778 > 1.96. And the job satisfaction variable has an effect on performance. Partially, job satisfaction has a significant positive effect on employee performance. Meanwhile, the Compensation variable has no effect on Employee Job Satisfaction at Central Electric Semarang City. The research results show that the P-Value value is 0.375>0.05, and the statistical t value is 0.888<1.96. Although compensation can be a significant factor in employee motivation and job satisfaction, there are situations where compensation may not directly impact performance. In conclusion, from the results of this research, non-financial factors can become more dominant in motivating employees. Compensation variables influence employee performance at Central Electric, Semarang City, which is partially mediated by Job Satisfaction.

Ardila Susanti; Yuliana Yuliana

Jurnal Manajemen Pariwisata dan Perhotelan 2024 International Forum of Researchers and Lecturers

This study aims to analyze the effect of price and service quality on guests' stay decisions at Pangeran Beach Hotel Padang. This type of research is quantitative research. The population of this study was guests staying at Pangeran Beach Padang with a sample of 93 consumers. The sampling technique uses non probability sampling. Data collection techniques are carried out using questionnaires (questionnaires) with Likert scales that have been tested for validity and reliability. Data from this study was processed using SPSS 25.00. The results of this study show that the price is included in the sufficient category with a percentage of 48.38%, the quality of service is in the sufficient category of 59.13%. The variable of overnight decision is in the sufficient category, which is 88.17%. Obtained R Square value of 0.021, meaning that the influence of the price variable (X1) on the decision variable to stay (Y) was 2.1% while 97.9% was influenced by other factors. The R Square value is 0.033, meaning that the influence of the service quality variable (X2) on the decision to stay (Y) is 3.3% while 96.7% is influenced by other factors. The effect of price (X1) and service quality (X2) affects the decision to stay (Y), the R Square value is 0.097, meaning that the influence of price variables (X1) and service quality (X2) on consumer satisfaction variables (Y) as much as 9.7% while 90.3% is influenced by other factors that were not studied in this study. And obtained the value of F calculate 1.242 with sig. 0.000 < 0.05.

Nabilah Puteri Azzahra; Sa’adiyah El Adwiyah; Nani Nurani Muksin

SABER : Jurnal Teknik Informatika, Sains dan Ilmu Komunikasi 2024 STIKes Ibnu Sina Ajibarang

Based on development priorities, the city government repairs uninhabitable houses into habitable houses for people who cannot meet the physical needs of habitable houses in their socio-economic environment. So, the South Tangerang City Government is implementing a program to build Uninhabitable Public Houses (RUTLH). This research aims to determine how much influence government public relations has in the RUTLH development program on the image of the South Tangerang City government. The main theory used in this research is the government public relations theory according to Cutlip, Center and Broom (2015:5-6), then the South Tangerang City Government Image theory according to Kanaidi (2010:33). The data collection technique was carried out by distributing questionnaires to 40 respondents who had been counted. Sampling used the Stratifight Random Sampling Technique. This research is shown by the average value of respondents' answers for variable (X) of 3.27, this value is classified as high (Agree) and the average value of respondents' answers to variable (Y) is 3.14 which is also predominantly high (Agree). The considerable influence of Government Public Relations and the Image of the South Tangerang City Government can also be seen from the (R) correlation value of 0.759 which is said to be high or strong and the R Square value of 0.576 or 57.6% is influential while the remaining 42.4% is influenced by other things. .

Fadillah Aulia Latief Sultoni; Oktaviana Purnamasari

SABER : Jurnal Teknik Informatika, Sains dan Ilmu Komunikasi 2024 STIKes Ibnu Sina Ajibarang

Nowadays, marketing is a systematic point that is very important for the success of a business in a company and also a company because of the increasingly fierce competition. The local brand of quality mineral water and also has a brandimage that is already embedded in the minds of consumers is Aqua. Brand image plays an important role in shaping brand image in the eyes of consumers and can influence the extent to which customers trust, recognize, and choose brands among their competitors. Instagram plays an important role in shaping brand image for businesses and brands. By using this platform to share creative, inspiring, and relevant content, companies can form an image on the brand that is positive and attractive to a wide audience or audience. The existence of this research has the aim of knowing how strong the influence of Aqua's Instagram content on brand image. The theory used in this research is Instagram content which consists of follow, like, comment, caption. Then next is the Brand Image theory which consists of the strength of brand association, the superiority of brand association, and the uniqueness of brand association on variables. The approach in this study is a quantitative approach with a survey method conducted on 79 respondents of @sehataqua Instagram followers, with sampling techniques using simple random sampling method. The results in the study indicate a fairly high influence, which is spelled out by the amount of 61% of Aqua's Instagram content on Brand image. While the remaining 39% is influenced by variables not examined in this study.

Zulham Aliwardana Ritonga; Tri Niswati Utami; Asriwati Asriwati

Jurnal Ventilator: Jurnal riset ilmu kesehatan dan Keperawatan 2024 Stikes Kesdam IV/Diponegoro Semarang, Indonesia

Dengue Fever (DBD) is an infectious disease caused by dengue virus of the genus Flavivirus, family Flaviviridae which can be transmitted through the bite of Aedesaegypti mosquitoes infected with dengue virus to humans. The purpose of the study was to determine the factors that influence the prevention of dengue fever in the Working Area of Puskesmas Aekkota Batu, North Labuhanbatu Regency. The research design used quantitative methods carried out analytical surveys with a Cross Sectional Study approach. The population in this study were all people in the Aekkota Batu Health Center Working Area consisting of 9 villages, namely 19,271 family heads. The sample used a Stratified Random Sampling system of 99 family heads. Data analysis used univariate, bivariate and multivariate analysis with logistic regressionThe results showed that there was an influence of knowledge, attitudes, the role of health workers, water reservoirs and the presence of garbage on the prevention of dengue fever in the Working Area of Puskesmas Aekkota Batu, North Labuhanbatu Regency. While the most dominant factor is knowledge p = 0.000 < 0.025 and 95% CI = 7,270-385,013 with OR = 52,907. This means that knowledge has 52 times the risk compared to other variables.The conclusion of this study is that knowledge, attitudes, the role of health workers, water reservoirs and the presence of garbage affect the prevention of dengue fever in the Aekkota Batu Health Center Working Area, North Labuhanbatu Regency. It is recommended to the Puskesmas Aekkota Batu to conduct routine flick checks every 3 months, carry out fogging and increase health promotion to the community on how to prevent DBD by implementing 3M plus in order to reduce the incidence of DBD.

Sulaiman Sulaiman; Ismail Efendy; Tri Niswati Utami

Jurnal Ventilator: Jurnal riset ilmu kesehatan dan Keperawatan 2024 Stikes Kesdam IV/Diponegoro Semarang, Indonesia

Resource management is very important to achieve organizational goals through management which is a tool to achieve these goals. The results of the initial survey found that the lack of discipline of officers due to not knowing and not understanding their responsibilities, this is because the responsibilities given are not in accordance with the educational background, the problem of low work motivation. The purpose of the study was to determine the factors that influence the performance of health workers at the Tangan-Tangan Health Center, Southwest Aceh Regency. The research design used Analytical Survey method with Cross Sectional approach. The population in this study were all health workers at the Tangan-Tangan Health Center as many as 75 people, all of whom were used as research samples. Data analysis with logistic regression. The results showed that there was an influence of leadership p = 0.000, motivation p = 0.000, discipline p = 0.000, incentives p = 0.002, work environment p = 0.000 and work ability p = 0.017 on the performance of health workers at the Tangan-Tangan Health Center, Southwest Aceh Regency. While the most dominant variable is discipline p = 0.003 and 95% CI = 6,862-11243,720 with an Exp (B) value = 277,759. The conclusion of this study is that there is an influence of leadership, motivation, discipline, incentives, work environment and work ability on the performance of health workers at the Tangan-Tangan Health Center, Southwest Aceh Regency. It is recommended to the leadership of the Puskesmas to always monitor the work of health workers in carrying out their duties, so that health workers can be monitored when carrying out their work and always provide opportunities to attend various trainings for health workers as an effort to develop themselves and be able to update their knowledge according to their expertise.

Nanin Juliana; Lindawati Lindawati

International Journal of Medicine and Health 2024 Lembaga Pengembangan Kinerja Dosen

Breast cancer can attack anyone, especially women, women's attitudes and awareness regarding breast health are still not well developed so that most cancer cases are found at an advanced stage, when early stage healing is very easy, and can be done at home. Just a few minutes, once a month, to do a breast self-examination. The research aims to determine the relationship between knowledge and attitudes of young women towards breast self-examination (BSE) at SMA Negeri 14 Medan City, North Sumatra Province in 2023. The conceptual framework used is based on dependent and independent variables. The research design is correlational. The research was conducted February 23-25 ​​on 88 respondents. The research data were analyzed manually and using frequency distribution tables. Based on attitudes, out of 35 (100%), the majority of young women have negative attitudes and do not carry out conscious examinations. namely 35 (67.3%) people and a minority of young women who have negative attitudes and have carried out self-breast examinations. 17 (32.7%) P value = 1.000. It can be concluded that there is no relationship between young women's attitudes towards breast self-examination (BSE). For young women, it is hoped that every young woman will be responsive to changes, or the presence of lumps and pain that are felt or arise in the breasts. For health institutions, it is hoped that they can provide counseling and information so that young women are motivated to be able to routinely carry out self-examination of their breasts and teach the techniques and appropriate time to do it.    

Luthfi Wahyu Priambudi; Moh. Saleh Udin; Heru Sutapa

Maeswara : Jurnal Riset Ilmu Manajemen dan Kewirausahaan 2024 Asosiasi Riset Ilmu Manajemen Kewirausahaan dan Bisnis Indonesia

This research aims to determine the influence of the variables product quality (X1), price (X2) and service quality (X3) on customer satisfaction (Y) at the Sicepat Express Delivery Service, Nganjuk District Branch. This type of research is quantitative research. The data collection techniques used are primary data and secondary data. The sample selection used the accidental sampling method, the number of samples in the research was 175 respondents at the Sicepat Express Delivery Service, Nganjuk District Branch. This research data was obtained through questionnaires, interviews and literature studies. The data analysis technique was carried out by describing the research data and analysis used, namely Validity Test, Reliability Test, Classical Assumption Test, Multiple Linear Regression Analysis, T Test, F Test and Coefficient of Determination Test. The results of the research obtained the multiple linear regression equation Y = 3.185 + 0.278 0.000 < 0.05. The F test results obtained Fcount results with a significance value of 0.000 < 0.05. From the results of the analysis it can be concluded that product quality (X1), price (X2) and service quality (X3) simultaneously and significantly influence customer satisfaction.