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The behavior of digital wallet users in Indonesia depends on individual preferences, user habits, and other factors. Consumers' decisions in using digital finance applications are influenced by various factors, including digital marketing, the quality of electronic services and the brand image of the digital finance applications they use. This research aims to determine the influence of digital marketing, electronic service quality and brand image on consumer decisions to use the OVO application in the Jabodetabek area. The method used in this research is a quantitative method that is associative. Data was collected using a questionnaire distributed via Google Form to 155 respondents who used the OVO application. The sampling technique uses purposive sampling. Data processing in this research used the IBM Statistical Package for the Social Sciences (SPSS) ver.25. Based on the results of hypothesis testing, it shows that: (1) digital marketing variables have a positive and significant effect on consumer decisions to use the OVO application (2) electronic service quality variables have a positive and significant effect on consumer decisions to use the OVO application (3) brand image variables have a positive and significant effect on consumer decisions to use the OVO application and (4) digital marketing variables, electronic service quality and brand image together have a significant influence on consumer decisions to use the OVO application.    

The clinic's process for requesting a consultation with a doctor and receiving a queue number is inefficient. To help patients make the most of their time at the clinic, it is helpful to provide them with information on when physicians will be available to see them. A new approach to health development governance is required under Regulation No. 21 of 2020 of the Republic of Indonesia's Minister of Health, which addresses the Ministry's Strategic Plan for 2020–2024. This plan encompasses health information systems, research integration, and development, among other areas. First, Health Technology Transformation, which includes developing and integrating health data; second, Health Service Application Integration and Development; and third, Health Technology Ecosystem Development, will house the primary activities involved in health technology transformation. This study's findings suggest that consumers are mostly interested in finding hospitals in close proximity to their homes, rather than using the doctor's appointment component of the KlikDokter app. Because of this, KlikDokter has to implement a change movement that can increase the number of health facilities that operate with Klik Doctor, allowing it to reach the closest health facility. It also has to link insurance and BPJS so that health facilities may provide transaction features.

This research aims to test whether system quality and service quality influence user satisfaction and have a net beneficial impact on mobile banking application users. The type of research in this research is quantitative. The results of this research show that there is a significant influence on system quality on user satisfaction, there is a significant influence on service quality on user satisfaction, there is a significant influence on system quality on net benefits, there is no significant influence on service quality on net benefits, there is no significant influence on user satisfaction on net benefits, user satisfaction is unable to mediate system quality on net benefits is not significant, and user satisfaction is not able to mediate service quality on net benefits is not significant.

Healthcare 4.0 presents a promising new vision for the healthcare industry, including hospitals. Its objective is to offer superior, value added health services, while simultaneously enhancing the effectiveness and efficiency of the healthcare industry. Consequently, it will effectively boost the quality, significance, productivity, cost-effectiveness, and efficiency of healthcare services and elevate patient satisfaction. Electronic Medical Records (EMR) and SIMRS are two technologies undergoing implementation and advancement. However, numerous hospitals have yet to realize optimal implementation. The Technology Readiness Index (TRI) serves as a user readiness parameter for adopting and utilizing new technology. The questionnaire comprised 44 items to assess users' readiness. The validity test demonstrated that all items were valid (r count > r table) and the questionnaire Cronbach's Alpha respectively indicating reliability. The questionnaire design can be used to evaluate the preparedness of SIMRS and electronic medical record (RME) users in hospitals using the technology readiness index approach. Further research is necessary to implement the questionnaire design.

Background: Prevention efforts and the impacts caused by drug abuse in the modern era and today's advanced technology remain a priority. This increase is indicated by the increasing number of drug users from various groups, especially students. The aim of community service is to provide counseling or education on the risks and prevention efforts of drug abuse to students at SMKN 7 Lhokseumawe city. Method:This activity uses the socratic method. Data based on the pre-test and post-test were analyzed using descriptive statistical techniques. The activity was held on March 18 2024 at SMKN 7 Lhokseumawe City with a total of 35 male students ranging in age from 15 – 18 years. Results: the results obtained from pre-test data were low knowledge about types of drugs where 20% of students mentioned marijuana, 5% said crystal methamphetamine and 75% had heard of but did not understand drugs. Meanwhile, the post-test results showed that students were able to explain the meaning of drugs with a score of 93 and very low results were not able to explain the signs and symptoms of drug users with a score of 75. Conclusion: the conclusion was that there was an increase in students' knowledge about drugs. This is proven by the fact that 25% of students were able to explain the types of drugs when the pre-test increased to 90% compared to the post-test, with a maximum score of 100, an average score of 80 was obtained.

The digitalization of health services is developing very rapidly, marked by the existence of electronic medical records. The implementation of electronic medical records has been required by the government in Minister of Health Regulation number 24 of 2022. Based on the results of a preliminary study at the Berbah Sleman Primary Health Center, there were several obstacles to its implementation, namely related to the internet network and errors in the software which caused the outpatient registration process is stopped. The object of this research is to describe the perceptions of users of outpatient electronic medical records from the perspective of the Technology Acceptance Model (TAM). This type of research is quantitative descriptive by distributing questionnaires to 18 respondents. The results obtained showed that 15 respondents (83%) said it was very good in terms of perceived usefulness, 10 respondents (56%) said it was very easy in terms of perceived ease of use, 18 respondents (100%) said it was very good in terms of perceived behavior intention to use, and as many as 16 respondents (89%) stated that it was very good in terms of actual usage perception. Of the four perceptions which include usefulness, ease of use, behavior intention to use, and actual usage in implementing electronic medical records, users receive it very well.

Digital transformation in the public transportation sector is part of the national development priority agenda aimed at improving service quality and operational efficiency. This study aims to analyze the implementation of cashless payment-based digital transformation in public transportation policy on the Suroboyo Bus in Surabaya, analyze service quality based on SERVQUAL dimensions, identify supporting and inhibiting factors for implementation, and evaluate the success and shortcomings of the policy. This research uses a qualitative approach with a descriptive research type. The results show that the implementation of cashless payment on the Suroboyo Bus has been running well since 2018, with four main payment methods: QRIS, e-money cards, plastic waste contributions, and the Child Identity Card (KIA). QRIS has become the dominant payment method with a 48% share in 2025. Service quality based on SERVQUAL dimensions shows good results in the aspects of tangibles, reliability, and responsiveness, but still requires improvement in the dimensions of assurance and empathy. Supporting factors for implementation include government commitment, the availability of regulations (Perwali No. 22 of 2023)., adequate infrastructure, and support from digital payment service providers. Inhibiting factors include limited digital literacy, internet network disruptions, limited economic access, and lack of socialization. The success of the policy is reflected in increased operational efficiency, financial transparency, and a rise in the number of users from 1.2 million (2019). to 3.5 million (2025). Shortcomings of the policy include the digital gap for vulnerable groups, dependence on internet networks, and a decrease in participation in the plastic waste payment program from 25% (2023). to 12% (2025).

The behavior of digital wallet users in Indonesia depends on individual preferences, user habits, and other factors. Consumers' decisions in using digital finance applications are influenced by various factors, including digital marketing, the quality of electronic services and the brand image of the digital finance applications they use. This research aims to determine the influence of digital marketing, electronic service quality and brand image on consumer decisions to use the OVO application in the Jabodetabek area. The method used in this research is a quantitative method that is associative. Data was collected using a questionnaire distributed via Google Form to 155 respondents who used the OVO application. The sampling technique uses purposive sampling. Data processing in this research used the IBM Statistical Package for the Social Sciences (SPSS) ver.25. Based on the results of hypothesis testing, it shows that: (1) digital marketing variables have a positive and significant effect on consumer decisions to use the OVO application (2) electronic service quality variables have a positive and significant effect on consumer decisions to use the OVO application (3) brand image variables have a positive and significant effect on consumer decisions to use the OVO application and (4) digital marketing variables, electronic service quality and brand image together have a significant influence on consumer decisions to use the OVO application.    

Information technology is currently developing very rapidly. The development of this technology is evidenced by the use of computers in Electronic Medical Records. Computer use can have both positive and negative impacts on its users. One of the negative impacts is Computer Vision Syndrome. The design of this research is quantitative research with descriptive method. The study population consisted of 24 medical record officers who used computers using a purposive sampling technique, with a sample of 6 officers who met the inclusion criteria. Data collection was carried out by interview and observation sheets. The results of this study found that the number of medical record officers at the X Hospital in Kediri City who were more at risk of experiencing symptoms of Computer Vision Syndrome were 6 officers with age ≤45 years, 4 officers with ≤5 years of service and 2 officers >5 years, staring at the computer monitor for a long time of the 6 officers included in the >2 hour time category, the distance between the computer monitor and the eyes of 3 officers was 45-60 cm and the other 3 officers were<45->60 cm. It is recommended that officers can blink their eyes periodically, adjust the brightness of the computer monitor, check visual acuity, take regular eye breaks according to the 20-20-20 rule and use the zoom in or zoom out technique to adjust the writing on the computer screen.

In running a business in the service sector, it is necessary to have media that can be used to introduce their business in the mass media. One of the mass media that is suitable in this era is the website. The website that will be designed will contain testimonials, services offered and articles that can help users. In offering services through the website, because the services of making melon gardens are still common in the community. So that the existence of this website can create new jobs and can make it easier for service users. The method used in making this information system is to use a prototype model, where the flow and stages used include identifying users and developing prototypes. The results of this study are in the form of an information system in the form of a website that offers services for making melon gardens.

The behavior of digital wallet users in Indonesia depends on individual preferences, user habits, and other factors. Consumers' decisions in using digital finance applications are influenced by various factors, including digital marketing, the quality of electronic services and the brand image of the digital finance applications they use. This research aims to determine the influence of digital marketing, electronic service quality and brand image on consumer decisions to use the OVO application in the Jabodetabek area. The method used in this research is a quantitative method that is associative. Data was collected using a questionnaire distributed via Google Form to 155 respondents who used the OVO application. The sampling technique uses purposive sampling. Data processing in this research used the IBM Statistical Package for the Social Sciences (SPSS) ver.25. Based on the results of hypothesis testing, it shows that: (1) digital marketing variables have a positive and significant effect on consumer decisions to use the OVO application (2) electronic service quality variables have a positive and significant effect on consumer decisions to use the OVO application (3) brand image variables have a positive and significant effect on consumer decisions to use the OVO application and (4) digital marketing variables, electronic service quality and brand image together have a significant influence on consumer decisions to use the OVO application.      

The rise of the trade in fake cosmetics and skincare in various well-known e-commerce makes consumers more selective in purchasing cosmetic and skincare products. However, Sociolla as the number one well-known beauty store in Indonesia comes with its e-commerce platform that specifically sells cosmetic and skincare products from various well-known product brands and is able to stay in first place in the beauty product category in Top Beauty-Commerce. This trend can be seen from the increasing frequency of repeated transactions on the Sociolla platform. This study aims to determine the effect of the relationship between electronic service quality (E-Service Quality) and repurchase intention (Repurchase Intention) through electronic satisfaction (E-satisfaction) as a mediation variable. This research is quantitative. The data collection technique was carried out by distributing a 4-level linear scale statement questionnaire. Samples were taken using Non-Probability Sampling techniques with data analysis techniques using Smart PLS tools. The respondents involved were 160 respondents who met the criteria for having made purchases on the Sociolla platform twice. The results showed that good E-Service Quality skills increased E-Satisfaction which led to Repurchase Intention by Sociolla platform users. This shows that E-Satisfaction effectively acts as a mediation between E-Service Quality and Repurchase Intention.

This study aims to measure the Effect of Service Perceptions and Price Promos on Customer Satisfaction in Walisongo State Islamic University Students in Semarang. The data collection technique used in this study was in the form of a questionnaire in the form of a Google form which was distributed to students of the Walisongo State Islamic University Semarang who use Maxim transportation services with a sample of 100 respondents. Based on the results of the analysis, it can be stated that service perceptions and price promos simultaneously influence customer satisfaction of Maxim service users with an F-count value of 11.933 with sig < 0.001. Perceptions of service and price promos have a partially positive and significant effect on customer satisfaction at UIN Walsiongo Semarang students.

E-Wallet is an application-based service that makes it easy for users to save money and use it as a payment method. This research aims to analyze the factors that influence e-wallet use among Gen Z FEB Unud students based on the Technology Acceptance Model (TAM) theory, which focuses on how perceived usefulness and perceived ease of use influence actual system use through behavioral intention as mediation. . The number of samples used was 203 respondents using the purposive sampling method . The research instrument used a questionnaire with a 5 point Likert scale . The collected data was then tested and analyzed using path analysis with the SPSS 21 program. The results of the research show that perceived usefulness and perceived ease of use have a positive and significant effect on actual system use through behavioral intention as a mediation of e-wallet use among Gen Z FEB Unud Student.    

In the problems that have occurred, we can see the customer's insatisfaction with the services provided by the bank to the customer in providing services. Of course with this will result in a decrease in many users of the company's services. The aim of this research is to determine the impact of the quality of service and employee performance on customer satisfaction of PT. Bank DKI Tbk Division Cash Pooling Center. The researchers used statistical quantitative motodes. The data was collected using a questionnaire distributed to 40 respondents. Data analysis using data quality test instrument, classical assumption test, double linear regression analysis, hypothesis test and determination coefficient test. The results of the study concluded that partially the service quality variable has no influence on customer satisfaction (the test result is 1,062 < t table 2,026) and on employee performance has an influence over customer satisfying (t count 3,782 > t Table 2,026. Simultaneously, the quality of service and employees performance variables have an impact on customer satisfaction (F count obtained is 14,158 > F table 3,24).

This research aims to examine the factors that influence purchasing decisions with sneakers products on Shopee Live Video Shopping. The factors studied in this research are product quality, service quality, trust, and consumer satisfaction. This research was conducted in the Jakarta area. The population used is Shopee users in the Jakarta area. The method used in this research is quantitative, using primary data with a Likert scale as a measuring tool. Sampling in this study used a purposive sampling technique with 200 respondents (final sample). The data analysis technique in this research uses Structural Equation Model (SEM) using IBM SPSS 26 and AMOS 23 software. The results of this research show that product quality has a significant effect on consumer satisfaction and purchasing decisions. Service quality has a positive and significant effect on consumer satisfaction and purchasing decisions. Furthermore, trust has a positive and significant effect on consumer satisfaction and purchasing decisions. The results of this research also show that consumer satisfaction has a positive and significant effect on purchasing decisions.

Currently, advances in Internet technology can help the banking sector run its operations better, one of which is the existence of electronic banking (e-banking), and what is popularly used by the public today is Mobile Banking services. It turns out that there are advantages as well as disadvantages, namely the dangers of digital crime. One of the attack techniques that are often carried out to threaten the security of mobile banking is phishing attacks. Phishing is a manipulation technique that tricks users into revealing the victim's data to open the data or steal the victim's identity. The literature review method, which is a method for reading and analyzing data from papers, books, articles, and videos, is used in this kind of research. The research aims to analyze phishing techniques for mobile banking services and find out the types of phishing fraud modes to maintain security in every transaction. The research results can provide information regarding important steps to prevent digital fraud.

This research aims to analyze and describe the effectiveness of e-Government services in making passports at the Special Class I Immigration Office in Surabaya. This type of research uses a qualitative descriptive method with data collection techniques through observation and interviews. This research uses theory from the Harvard JFK School of Government in Indrajit. The research results show that the effectiveness of e-Government services in making passports at the Surabaya Special Class I Immigration Office as a whole is quite effective. However, there are several obstacles that the government can overcome by technically expanding the system capacity to accommodate more requests on a regular basis. This allows the implementation of a more efficient and transparent queue scheduling system, ensuring users get the right time to apply for their passport.

This study aims to analyze the perceptions of Transjakarta users towards the Instagram account @infotije in terms of meeting their information needs. The type of research used is descriptive research with a qualitative approach. Data collection techniques in this study include observation, interviews, and documentation. The results of the study show that the Instagram account @infotije is effective in enhancing users' knowledge about Transjakarta services, which include routes, schedules, service changes, and special facilities. This study also evaluates the approach to users' information needs, which are current, daily, in-depth, and concise. It was found that the @infotije account successfully meets the need for up-to-date and relevant information, although there is room for improvement in interaction and response to user questions. Overall, the Instagram account @infotije plays an important role in the information ecosystem of Transjakarta users, helping them plan their journeys more efficiently and increasing their trust in Transjakarta services.

The utilization of mobile applications in the service sector has experienced significant growth, fueled by increased access to the internet and the use of smartphones. The M-TIX app, which provides online movie ticket booking services, is one example of an app that has become an important part of movie fans' routines. Despite its popularity, users have reported various issues related to usability and overall user satisfaction. In this study, we focus on the user experience of the M-TIX app by using the User Experience Questionnaire (UEQ) to identify the strengths and weaknesses of the user experience aspects. Through a structured qualitative approach, the UEQ enables an in-depth evaluation of six key dimensions of user experience, namely Attractiveness, Perspicuity, Efficiency, Dependability, Stimulation, and Novelty. The study involved respondents predominantly aged between 17 to 21 years old, with the largest group being 20 years old (15 respondents), and most of them (26 respondents) were students. The results of this study are expected to provide valuable recommendations for improving the design and functionality of the M-TIX application, as well as increasing the understanding of the relationship between users' characteristics and their perceptions of user experience in the context of online movie ticketing applications. This research aims to address the existing problems and enhance user satisfaction by providing actionable insights.