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Rizky Fitriana Ayuningtyas. C13.2019.00251, 2023. Obstacles and Strategies for Purchasing in Procurement of Quality Goods at Awann Sewu Boutique Hotel & Suite Semarang. Hospitality Management Applied Undergraduate Study Program, Faculty of Cultural Sciences, Dian Nuswantoro University.The Purchasing Section is part of the accounting department which is fully responsible for procuring goods as requested by the department, so that hotel operations run smoothly. This final project aims to describe the obstacles and find out the strategy of the purchasing department in the process of procuring goods at Awann Sewu Boutique Hotel & Suite. The author sees that there are obstacles faced by the purchasing department when the process of procuring goods at the hotel. Barriers are prone to occur both from the initial order until the goods have been sent which can affect hotel operations. besides that, the author also looks at the strategies implemented by the purchasing department to overcome obstacles. This study uses a qualitative descriptive method for the data collection process. The data obtained were collected by interview, observation and documentation techniques so as to obtain accurate data regarding the barriers and strategies of the purchasing department in procuring goods. The results of this study describe the obstacles in the Purchasing department in the process of procuring goods at Awann Sewu Boutique Hotel & Suite, so that the Purchasing department needs to implement a strategy in procuring goods to overcome the occurrence of obstacles.

Ganjar Hergiandari C13.2019.00270. 2023. The Role of Room Attendants Improving the Quality of guest room comfort at the Artotel Gajahmada Semarang Hotel. Hospitality Management Applied Undergraduate Study Program, Faculty of Cultural Sciences, Dian Nuswantoro University.This final project aims to explain the role of a Room Attendant, especially in the Housekeeping department in supporting operations. A Room Attendant has duties and responsibilities in working on guest rooms, by providing the best quality of room comfort for hotel guests at Artotel Gajahmada Semarang. This research is a research that uses a qualitative approach with a descriptive type. Data collection techniques using qualitative research methods for the data collection process are obtained through interviews, observation, and documentation, to obtain the correct data. The research results obtained show that the comfort of guest rooms is supported by three things, namely tidiness, beauty, and completeness. By implementing these three things, it will make guests feel comfortable and at home while staying at the hotel at Artotel Gajahmada Semarang.

Jembrak In this era of globalization, service is the main key in building positive relationships between service providers and consumers. One of the critical aspects in providing services is attitude or Service Attitude, namely the attitude shown by individuals or organizations in providing services to the community. Service Attitude is not just about providing services, but also creating positive experiences and added value for the communities served. In this context, research and in-depth understanding of Service Attitude becomes very important. Ethics is a branch of philosophy that considers concepts such as morality, values, and human actions. This includes consideration of what is right and wrong, both in relationships between individuals and in social and professional contexts, improving Human Resources (HR) for employees at Kotta Hotel Semarang.

In the daily operation of a hotel, it is inevitable that guest complaints will occur. Even though all the facilities and services provided are up to standard, it is not uncommon for hotels to encounter obstacles or problems that cause guests to be disappointed and guests submit them in the form of complaints. With this complaint phenomenon, a hotel provides a complaint service that connects guests with the hotel as a complaint handling strategy. This section is the Guest Relations Officer, Guest Relations is responsible for complaints submitted by guests and ensures that the service that guests receive during their stay is the best service. The author conducts research on Guest Relations efforts in handling complaints that occur at hotels. Because the Guest Relations Officer is tasked with handling complaints, a complaint handling system is needed that is systematically arranged. As an effort to handle complaints, a standard for handling complaints has been established. This standard is a benchmark for a hotel in providing Guest Relations services for guests. This study uses a qualitative descriptive research method. To obtain the data needed for writing this research using four methods, namely interviews, observation, documentation, and literature study so as to obtain accurate data. The data obtained is arranged in a research result that will be used as the author's final project. From the results of research conducted by the authors found that the handling of complaints carried out by the Guest Relations Officer at Hotel Tentrem Semarang went well so that complaints that occurred could be resolved properly. In addition to handling complaints, the authors also found that the Guest Relations Officer was also in charge of handling VIP guests, where these VIP guests were important people or members of the government. The results of this study indicate that the Guest Relations Officer is very influential in the service of a hotel, because listening to guest complaints and dealing with complaints can maintain guest confidence in the services provided by the hotel.

This final project aims to explain about Telephone Operator Service Communication (Front Office) with Major Departments Regarding Guest Requests at Gumaya Tower Hotel Semarang. Communication that is not going well, such as the absence of confirmation from between major departments, can make service less than optimal, causing guest complaints to occur. The data collection method used in this research is descriptive qualitative using observation data collection techniques, literature study and documentation in order to obtain accurate data regarding efforts to improve service to hotel guests. The research results that can be obtained from this study are that communication between major departments is very important in improving service to hotel guests. Telephone Operators also have a very important role in handling guest requests so that when guests need assistance and have requests telephone operators can help as much as possible so that guests feel satisfied. However, if the communication between the telephone operator and the relevant major departments does not go well, this can cause guest complaints. Good communication between the Telephone Operator (Front Office) and the major departments at Gumaya Tower Hotel Semarang can create good service and image for the hotel and can increase guest satisfaction.

This project was made considering the importance of the quality of an item and the importance of the role of the part in charge of carrying out the receiving of the hotel ordered goods. This final project aims to explain the role of the receiving section in ensuring that the quality of hotel orders during the pandemic remains good and according to applicable standards. The research method used is qualitative method and literature study and the data collection method used in this project uses the method of observation, interviews and documentation so that the data obtained is more accurate. The results of this study show the importance of the role of the receiving section in ensuring the quality of hotel ordered goods, especially during the COVID- 19 pandemic, this final project underscores the importance of the role of the receiving section in maintaining the quality of goods. Hotel orders during the waiting time until then received by the user who has ordered the item especially during COVID-19 pandemic through various means such as monitoring, health protocol discipline and receiving staff’s efficiency.

In a hotel, it requires various needs in the form of operational goods, food ingredients, beverage ingredients or assets and this is where the role of the Receiving Officer is needed in the procedure for receiving goods. The process of receiving goods documents that require time for the approval of the General Manager makes it difficult for the Receiving Clerk to receive goods because when receiving goods the Receiving Clerk does not bring Purchase Orders and Purchase Requisitions because they are still in the process of approval and the Receiving Clerk's limited understanding of the quality of goods also hinders the procedure for receiving goods. this can be detrimental to the hotel. Guided by the Receiving Job Description, if the Purchase Order and Purchase Requisition documents are still in process, this will also hinder the Receiving Clerk in checking the quality and quantity of incoming goods. By using the interview method with 3 informants, which was given to several employees at the Ministry of Finance, so that the author is more accurate, it is also guided by the Literature Study studied. The author manages these sources of information into a result of field facts, so that the writer can provide conclusions on the problems that arise and provide advice to management. The data collection method used in this study is a qualitative method with a descriptive type. Data collection techniques using observation techniques, interviews, and documentation, in order to obtain accurate data and documents. The people interviewed were Receiving Officer,Cost Control, Buyer, Purchasing Officer

This final project aims to explain the role of accounts receivable in handling delays in collection of receivables (invoices) at the Aruss Hotel Semarang. The data collection method used in this study is a study of secondary documents, so that accurate data can be obtained regarding the role of efforts to handle late collection of receivables. There are various causes for late payment of receivables, one of which is the length of time for disbursing funds so that payments exceed the due date given. The results that can be obtained from this study are that accounts receivable have an important role in maintaining hotel cash flow and overcoming delays in collecting receivables at the Aruss Hotel Semarang. Accounts receivable play an important role in maintaining the hotel's cash flow, one of which is to overcome how guests experience delays in paying. In addition, the role of other departments is no less important in collecting receivables from guests.

Prita Filadelfia. C13.2019.00239. 2023. The Role of a Chef de Partie in Supporting Operations in the Pastry Department of Novotel Hotel Semarang. Bachelor of Applied Science in Hospitality Management, Faculty of Cultural Studies, Dian Nuswantoro University.This final project aims to explain the role of a Chef de Partie, especially how the Pastry Department supports the operations. A Chef de Partie has the duty and responsibilities to manage the team. Lack of supervision from a leader makes an operation not run well, so guest complaints can occur. This research used qualitative descriptive methodology for data collection. The data was collected with interviews, observations, and documentation to obtain accurate data regarding the role of a Chef de Partie in the operations of the pastry section. The research results obtained by researchers are that a Chef de Partie has a very important role in leading his team so as to minimize a problem and be able to overcome problems at the internal and external levels, but if the duties and responsibilities are not carried out properly then it can lead to unsatisfactory product results and guest complaints. The role of a Chef de Partie is very influential in the operations of the pastry section in order to improve the image of a hotel and guest satisfaction.

The Human Resources Department has the responsibility to oversee and manage human resources and everything related to the strategy of recruiting quality employees and the period of time when the Human Resources Department is looking for new candidate replacements. The importance of the ability to recruit quality employees for the Human Resources Department is one of the factors in improving professional human resources, and recruitment problems can be resolved well, thus reducing existing issues. This study aims to determine the strategy of recruiting quality employees at the Quest Prime Hotel and to overcome obstacles in the employee recruitment process at the Quest Prime Hotel. This research is a qualitative study that takes place at the Quest Prime Pemuda Hotel in Semarang. The subject of this study is the Human Resources Manager. The methods used in this study are Observation, Interview, and Documentation, thus obtaining accurate data. The form of recruitment process implemented by the Human Resources Department is by analyzing the required positions, screening the workforce, conducting interviews and selections, and making decisions, so as to obtain new employees with quality standards.

This study aims to identify and explain the efforts that can be made by linen attendants in handling guest complaints in accordance with the standard operational procedures at the Chanti Semarang Hotel. The data collection methods used in this study are observation, interviews, and documentation so that the data obtained about handling guest complaints will be accurate. The research findings are problems found related to linen that has spots or stains, linen that is damaged or torn, linen that is yellowing. Room attendants are parties who are also responsible and can help maintain linen cleanliness. Efforts that a linen attendant can make to handle guest complaints, whether in terms of efforts to improve deficiencies or efforts to prevent and minimize the occurrence of complaints from guests, so that linens with stain and damage problems can be resolved optimally and can be reused for operations. The conclusion that can be drawn is that if all work is carried out according to standard operational procedures, it will guarantee the smooth operation of the hotel. If problematic linen is optimally resolved, it will have a big impact on the satisfaction of the guests staying, thus reducing the possibility of complaints.

This final project aims to describe the collaboration of laundry section with front office department and describe the constraints that occur between the collaboration of the laundry section and the front office department in conducting  guest laundry billing process at the Tentrem Hotel Semarang. The existence of cooperation constraints between the Front Office and Housekeeping raises problems that can cause guest complaints. Therefore, it is necessary to have good quality cooperation between the front office and the laundry department in order to reduce work errors and guest complaints. The research method used is descriptive qualitative method through observation, interviews and retrieval of documentation. The results showed that the collaboration between the laundry section and the front office department went well and smoothly. With the laundry working closely with the front office department to provide information related to guest information that performs laundry services, namely ensuring communication between the front office department and the laundry runs smoothly including information given to guests regarding the clothes they are washing, ensuring there is no damage to guest clothes, always ensuring that laundry delivery to guests is correct and according to guest wishes, the Front Office provides complete information about rooms that benefit from free laundry and laundry Packages. In addition, the Laundry Section cooperation with the Front Office Department in carrying out the Billing process runs according to standard operating procedures. The procedures carried out involve guests, Laundry Attendant, Receptionist and Guest Service Center. In the guest laundry service, then the collaboration also involves Finance to finalize payments.

The purpose of this study is to determine the effect of service quality, hotel facilities and prices on customer satisfaction at Hotel Noormans Semarang. Research data obtained through documentation and questionnaires. The sample used in the study was 125 respondents. The data obtained were processed using descriptive analysis and quantitative statistical analysis. The data analysis technique used is multiple linear regression analysis, model testing and hypothesis testing. The results of the analysis show that partially and simultaneously the variables of service quality, hotel facilities and prices affect customer satisfaction at Noormans Hotel Semarang

Penelitian ini bertujuan untuk menganalisis “Pengaruh Kompetensi, Kompensasi, dan Lingkungan Kerja Non Fisik Terhadap Kinerja Karyawan Pada Hotel Wimarion Semarang.” Metode pengumpulan data menggunakan kusioner. Teknik pengambilan sampel menggunakan teknik sensus. Sampel sebanyak 54 responden merupakan Karyawan Pada Hotel Wimarion Semarang. Berdasarka hasil penelitian, dihasilkan bahwa variabel kompetensi berpengaruh positif terhadap kinerja karyawan. Hal ini ditunjukan nilai t hitung lebih besar dari t table yaitu 2,250 > 1,675, dengan nilai sig. Sebesar 0,029 > 0,05 serta koefisien regresi (β1) bertanda positif sebesar 0,218 dapat diartikan bahwa semakin tinggi kompetensi yang dimiliki maka akan semakin tinggi kinerja karyawan. Jadi hipotesis terbukti. Variabel kompensasi berpengaruh positif terhadap kinerja karyawan. Hal ini ditunjukan nilai t hitung lebih besar dari t table yaitu 2,264 > 1,675, dengan nilai sig. sebesar 0,011 < 0,05 serta koefisien regresi (β2) bertanda positif sebesar 0,280 dapat diartikan bahwa semakin memuaskan kompensasi yang diberikan maka akan semakin tinggi kinerja karyawan. Jadi hipotesis terbukti. Sedangkan variabel lingkungan kerja non fisik berpengaruh positif terhadap kinerja karyawan. Hal ini ditunjukan nilai t hitung lebih besar t tabel yaitu 4,437 > 1,675, dengan nilai sig. Sebesar 0,000 < 0,05 serta koefisien regresi (β3) bertanda positif sebesar 0,471 dapat diartikan bahwa semakin baik lingkungan kerja non fisik karyawan maka akan semakin tinggi kinerja karyawan. Jadi hipotesis terbukti.

Android-based applications have been widely used to do daily activities such as online shopping, playing games, video streaming, and watching sports matches. One of the most commonly used applications is applications that assist people for flight or train ticket reservations, hotel bookings, and other recreation purposes. Some tourism companies in Indonesia also develop Android-based applications to provide information and services for their business. Nevertheless, with many tourism destinations in Indonesia, not all tourist attractions have services through Android-based applications published on the Google Play Store. This study aims to design and implement Android-based applications for tourism information services in two tourist attractions as the case study, namely Tay Kak Sie Temple in Semarang City and Beach tourism in Bangka Island, to help tourists obtaining information about both tourist attractions. Both applications are implemented using Compro Mobile App Builder. The testing results using the black box method demonstrate that the implementation of the two applications can run according to the specified specifications.

Penelitian ini dilakukan di Patra Semarang Hotel&Convention dengan tujuan untuk menganalisa dan menjelaskan pengaruh disiplin kerja dan motivasi kerja terhadap kinerja karyawan yang mana mengalami kurangnya kondisi yang belum memadai untuk disiplin kerja dan motivasi kerja sehingga memengaruhi kinerja karyawan di Patra Semarang Hotel&Convention. Data penelitian ini diperoleh melalui kuesioner. Sampel yang digunakan dalam penelitian ini yaitu 93 responden. Hasil penelitian ini diharapkan dapat memberikan informasi yang berguna bagi pihak manajemen Patra semarang Hotel&Convention. Data yang digunakan menggunakan analisis deskritif dan analisis statistik kuantitatif. Analisis kuantitatif menggunakana analisis regresi berganda untuk mengetahui pengaruh variabel independen terhadap variabel dependen, uji hipotesis dan sebelumnya diuji dengan uji validitas dan uji reabilitas. Hasil analisis regresi ini menunjukan bahwa adanya pengaruh disiplin kerja dan motivasi kerja terhadap kinerja karyawan. Maka hasil uji analisis  regresi berganda ini menunjukan nilai F yang signifikan dengan nilai korelasi determinasi  square sebesar 0,760. Hal ini menunjukan bahwa untuk meningkatkan kinerja karyawan ini perlu adanya disiplin kerja dan motivasi kerja yang baik.

Penelitian ini dilakukan di Star Hotel Semarang dengan tujuan untuk mengetahui bagaimana pengaruh motivasi, kompensasi, dan lingkungan kerja terhadap loyalitas karyawan di Star Hotel Semarang. Data penelitian ini diperoleh melalu kuesioner dan wawancara . Sampel yang digunakan dalam penelitian yaitu 46 responden. Hasil penelitian diharapkan dapat memberikan informasi yang berguna bagi pihak manajemen dan karyawan. Data yang diperoleh diolah dengan menggunakan analisis deskriptif dan analisis statistik kuantitatif. Analisis kuantitatif menggunakan analisis regresi berganda untuk mengetahui pengaruh variable independen, uji model, uji hipotesis namun sebelumnya diuji dengan uji validitas dan uji reliabilitas. Hasil analisis regresi menunjukkan bahwa adanya pengaruh motivasi, kompensasi, dan lingkungan kerja terhadap loyalitas karyawan di Star Hotel Semarang. Maka hasil uji analisis berganda menunjukan nilai F yang signifikan dengan nilai korelasi determinasi square sebesar 0,422. Hal ini menunjukkan bahwa untuk meningkatkan loyalitas karyawan perlu adanya motivasi, kompensasi, dan lingkungan kerja yang sesuai .

Penelitian ini dilakukan di Star Hotel Semarang dengan tujuan untuk mengetahui bagaimana pengaruh motivasi, kompensasi, dan lingkungan kerja terhadap loyalitas karyawan di Star Hotel Semarang. Data penelitian ini diperoleh melalu kuesioner dan wawancara . Sampel yang digunakan dalam penelitian yaitu 46 responden. Hasil penelitian diharapkan dapat memberikan informasi yang berguna bagi pihak manajemen dan karyawan. Data yang diperoleh diolah dengan menggunakan analisis deskriptif dan analisis statistik kuantitatif. Analisis kuantitatif menggunakan analisis regresi berganda untuk mengetahui pengaruh variable independen, uji model, uji hipotesis namun sebelumnya diuji dengan uji validitas dan uji reliabilitas. Hasil analisis regresi menunjukkan bahwa adanya pengaruh motivasi, kompensasi, dan lingkungan kerja terhadap loyalitas karyawan di Star Hotel Semarang. Maka hasil uji analisis berganda menunjukan nilai F yang signifikan dengan nilai korelasi determinasi square sebesar 0,422. Hal ini menunjukkan bahwa untuk meningkatkan loyalitas karyawan perlu adanya motivasi, kompensasi, dan lingkungan kerja yang sesuai.

       Penelitian ini bertujuan untuk menganalisis pengaruh variable Kualitas layanan dan Fasilitas terhadap Loyalitas pelanggan di Patra Semarang Hotel & Convention. Jumlah responden adalah sebanyak 90 responden. Pengukuran dalam kuesioner menggunakan skala likert. Metode analisis data menggunakan Output Program SPSS Statistics versi 16.0 for windows. Hasil pengujian terhadap hipotesis, menunjukkan bahwa variable Kualitas layanan berpengaruh positif dan significan terhadap Loyalitas pelanggan dengan dimensi Kehandalan ( Reliability ) yang paling dominan terhadap Loyalitas pelanggan dengan hasil penghitungan rata – rata variable responden di perolehhasil 4,30, dari indicator Patra Semarang Hotel & Convention handal dalam memberikan pelayanan dengan segera dan memuaskan. Pengaruh Kualitas layanan terhadap Loyalitas pelanggan di Patra Semarang Hotel & Convention perlu di tingkat kandan di maksimalkan, sikap ramah tamah karyawan dan memberikan rasa aman kepada pelanggan serta meningkatkan semua aspek fasilitas baik bentuk fisik maupun non fisik yang nantinya akan berpengaruh pada semakin banyaknya pelanggan sehingga juga akan berimbas pada kesejahteraan karyawan.

       Penelitian ini dilakukan di Hotel Bliss Soetta semarang dengan tujuan untuk mengetahui bagaimana pengaruh kompensasi dan promosi jabatan terhadap kinerja karyawan di Hotel Bliss Soetta Semarang. Data penelitian ini diperoleh melalui kunsioner dan wawancara. Sampel yang digunakan dalam penelitian sebanyak 32 responden. Hasil penelitian diharapkan dapat memberikan informasi yang berguna bagi pihak manajemen dan karyawan. Data yang diperoleh diolah dengan menggunakan analisis deskriptif dan analisis statistic kuantitatif. Analisis kuantitatif menggunakan analisis regresi linear berganda untuk mengetahui pengaruh variabel independen, uji model, uji hipotesis namun sebelumnya diuji dengan uji validitas dan uji reliabilitas. Hasil analisi regresi menunjukkan bahwa adanya pengaruh kompensasi dan promosi jabatan terhadap kinerja karyawan di Hotel Bliss Soetta Semarang. Maka hasil uji analisis berganda menunjukkan nilai F yang signifikan dengan  nilai korelasi determenasi square sebesar 0,690. Hal ini menunjukkan bahwa untuk meningkatan kinerja karyawan perlu adanya kompensasi dan promosi jabatan yang sesuai.