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In the government regulation referred to in Article 91 paragraph (1), which states that every education unit on formal and non-formal pathways is required to carry out education quality assurance, while Article 91 paragraph (3) states that education quality assurance aims to meet or exceed the National Education Standards. .

Hospitals as health service providers must know how the quality of service they provide can give satisfaction to patients. Competition between hospitals is getting tougher and sharper so that every hospital is required to enhance its competitiveness by trying to provide satisfaction to all of its patients. Service quality will be considered satisfactory, if the perception exceeds expectations; Service quality will be considered good or adequate if it is in line with expectations, and will be considered bad if the service is bad or not good enough. The purpose of this study was to determine the effect of service quality seen from various dimensions, namely tangibles, responsiveness, reliability, assurance, and empathy on patient satisfaction at the Special Dental and Oral Hospital in Bandung. This literature review uses articles in published Connected Papers in 2017-2022, 108 articles. The results of the 5 articles show that service quality and patient satisfaction are directly proportional, if the service quality is good then customer satisfaction will be good and if the service quality is bad then the level of patient satisfaction is also bad.

The emergency department is the front door in providing patient safety and health services. An emergency department certainly requires a fast and precise approach to patient safety. Fast and precise handling will increase patient satisfaction, patient satisfaction is a condition where the patient's needs, desires and expectations can be met through the products and services consumed. Therefore patient satisfaction is a measure of the quality of service felt by patients divided by the patient's needs, patient desires, and expectations of the patient himself. The purpose of writing this scientific article is to find out and review from a theoretical point of view various literatures. The method used is a theoretical study by analyzing and comparing existing theories. The result of this theoretical study is its function to review the factors that become patient satisfaction, so that it can assist the Hospital in making a better plan with a more logical, rational and systematic approach for each option that will be found by forming a plan. So that it can improve the image and trust of patients in choosing health care facilities. For the hospital it is very important and needs to be done optimally with these patient satisfaction factors to support the improvement of the hospital's status. So the agency in terms of tangible, reliable, assurance, and empathy to improve patient quality.

The current digital era has an impact on e-commerce businesses. This also has an impact on the growth of logistics transportation companies to meet customer needs. Graha Trans experienced a positive impact from the booming e-commerce business. Quality assurance is needed to measure the success of a logistics transportation company and become a reference for improvement. The research method used is a literature study by collecting various related references related to the development of the quality of Graha Trans's logistics transportation. The results of the research are that Graha Trans carries out quality assurance by providing periodic checks on vehicles, providing training for employees to carry out standard operating procedures and creating services that make it easier for customers to track goods.

Quality of service caused by human resources, facilities, and referrals that are not optimal. This study aims to determine the effect of service quality on patient satisfaction at the Puskesmas. This type of research is quantitative research with associative methods. The population in this study were all visitors who came to the Puskesmas. Sampling was done by purposive sampling technique. The mnumber of samples used in this study were 100 respondents. The data collection technique used was a questionnaire with a Likert scale. The analysis technique was carried out using multiple regression analysis using SPSS. The results of the study show that the tangible dimension has a significant influence on patient satisfaction, the reliable dimension has a significant effect on patient satisfaction, the responsiveness dimension has a significant influence on patient satisfaction, the assurance dimension has a significant influence on patient satisfaction, the empathy dimension has a significant influence on patient satisfaction. The most dominant dimension of influence is tangible, while the lowest is responsiveness. Tangible, reliable, responsiveness, assurance and empathy dimensions simultaneously have a significant influence on patient satisfaction. The results of the study are expected that the management of the Banja Loweh Community Health Center, Fifty Cities District, will further improve service quality, especially on the lowest responsiveness dimension.

A wedding is one of the most essential public ceremonies in life. This matters is based on the fact that marriage involves more than simply the bride and husband.; it also involves parents and other families from both sides, as well as some tricky issues. In case with mixed relationships, the issue of the child’s nationality often comes up. Under the old Citizenship Law, which was constructed on the concept of a single nationality, children from mixed marriages were allowed only one nationality; the law dictates that the nationality of the father must be obeyed. This arrangement caused problems down the road of course, the mother would have a hard time finding care for her child if her parents’ marriage broke up. However, considering that Law Number 12 of 2006 concerning Citizenship has been in effect. Mixed-marriage kids have a variety of options. Due to the assurance of their status, they can apply to become citizens of the Republic of Indonesia after they turn 18 or are legally married. When a child turns 18 or marries, they must choose a nationality and they can no longer have dual citizenship.  

Writing articles in this journal aims to describe the service quality of the Trans Semarang Bus Rapid Transit and its sub parameters which include descriptions tangibles, reliability, responsiveness, assurance, dan empaty. The writing method uses a qualitative descriptive approach. The data source is the primary source of Trans Semarang Bus Rapid Transit passengers and the secondary data source is documents at the Trans Semarang Bus Rapid Transit company. Collecting data by observation and interviews with a questionnaire as an instrument. The discussion on the level of service quality of the Trans Semarang Bus Rapid Transit uses an analysis of the average percentage value through the sum of the scores achieved divided by the expected score multiplied by 100 %. Determining whether the quality of Trans Semarang Bus Rapid Transit service is good or not by determining very good 0.00-24.99%, good 25-49.99%, not good 50-74.99% and bad 75-100%. The findings of the discussion of the results of the analysis are that the level of service quality for the Trans Semarang Bus Rapid Transit is very good and also for several sub-parameters tangibles, reliability, responsiveness, assurance, and empaty are all very good level. However, there are several dimensions of the five service quality parameters in the unfavorable category. The conclusion from the findings of the discussion of the analysis of the service quality of the Trans Semarang Bus Rapid Transit is very good in its management so that it can realize the satisfaction of the people of Semarang City and its surroundings.  

The quality of health services is closely related to satisfaction. This study aims to determine the level of satisfaction and analysis (expectation and reality) of the quality of dental health services at the Svarta Dental Care Bandung clinic. This research is a descriptive research. The research sample is 30 people. sampling method with accidental sampling. The research was conducted from January 3 to January 18, 2023. The research instrument used a questionnaire. The data analysis used is univariate analysis and Importance Performance Analysis (IPA), namely by using a Cartesian diagram. The results showed that the level of conformity between reality and expectations was based on the five dimensions of quality in the Reliability dimension of 87.3%, the Responsiveness dimension of 85.75%, the Assurance dimension of 90.06%, the Empathy dimension. 90.18% work tidiness (tiness) 90.94%. Based on the results of the study, it is recommended to carry out regular evaluations every 6 months, repairs by providing training and collaboration with officers in improving the quality of service that focuses on patient satisfaction.  

Rumah sakit merupakan suatu instansi yang menyediakan jenis pelayanan kesehatan diantaranya pelayanan medik, pelayanan penunjang medik, pelayanan perawatan, pelayanan rehabilitasi, pencegahan dan peningkatan kualitas kesehatan pasien. Kualitas pelayanan kesehatan berkaitan erat dengan kepuasan pasien. Kepuasan pasien sebagai hal yang sangat subyektif, sulit diukur, dapat berubah-ubah, serta terdapat banyak sekali faktor yang berpengaruh sebanyak dimensi di dalam kehidupan manusia. Tujuan dari literature review ini untuk mengetahui bagaimana analisis pengaruh faktor kepuasan pasien terhadap kualitas pelayanan dalam perspektif manajemen rumah sakit. Literature yang digunakan dalam penelitian ini yaitu dengan menetapkan artikel yang sesuai kriteria inklusi. Data base yang digunakan yaitu Google Scholar. Tahun publikasi sumber literature yang diambil yaitu 4 tahun terakhir antara tahun 2018 sampai dengan 2022, Sumber literature menggunakan bahasa Inggris atau Indonesia.  Hasil 5 artikel diperoleh bahwa faktor yang mempengaruhi kepuasan pasien terhadap kualitas pelayanan dalam perspektif manajemen rumah sakit yaitu dari segi faktor penampilan (tangibles), keandalan (reliability), ketanggapan (responsiveness), keyakinan (assurance) dan empati (empathy). Dapat disimpulkan bahwa analisis yang mempengaruhi layanan kesehatan berpengaruh pada dengan kepuasan pasien dari faktor bagaimana tenaga kesehatan mampu memberikan pelayanan, pemahaman, memberikan rasa nyaman, dan meningkatkan fasilitas kesehatan untuk menunjang kesembuhan pasien. Perlu juga bagi instansi memberikan pelayanan maksimal dengan mempertahankan kualitas serta meningkatkan kepuasan pasien. Selain itu juga perlu dilakukannya evaluasi dan monitoring secara berkala untuk meninjau perbaikan pelayanan kesehatan.  

Kualitas Pelayanan Kesehatan adalah tingkat kesempurnaan pelayanan kesehatan dalam menimbulkan rasa puas pada diri setiap pasien yang berpendapat bahwa semakin puas rasa kesempurnaan maka makin baik pula mutu pelayanan kesehatan. Tujuan penelitian ini untuk mengetahui faktor-faktor yang berhubungan dengan kepuasan pasien BPJS terhadap pelayanan rawat jalan di Wilayah Kerja Puskesmas Limboto. Penelitian ini menggunakan desain penelitian kuantitatif dengan pendekatan cross cestional. Sampel dalam penelitian ini berjumlah 98 orang, pengambilan sampel menggunakan teknik purposive  sampling dengan analisis uji statistik chi square dengan tingkat signifikan α (0,05). Dari hasil penelitian Lima Dimensi Kualitas Pelayanan Kesehatan terhadap kepuasan pasien yaitu nilai p value dimensi responsiveness (0,000), assurance (0,001) tangibles (0,000), emphaty (0,001) dan reliability (0,000). Dapat disimpulkan bahwa lima faktor dimensi pelayanan kesehatan saling berhubungan dengan kepuasan pasien di wilayah kerja Puskesmas Limboto.  

Public service is a form of realization of orderly government administration to make it easier for citizens, including marginalized groups of people such as the poor who are cared for by the state (one of them is neglected elderly) in fulfilling various complexities of daily needs. The government gives privileges to neglected elderly in population and health services because in the administrative process they cannot be equated with members of the public in general. The factor of dementia and neglect is an important highlight of special services. Type of this research is descriptive qualitative at the Institution owned by the Provincial Government of DKI Jakarta, Tresna Werdha Social Institution (PSTW) Budi Mulia 3. The results of this study indicate that the population and health services provided by PSTW BM 3 have fulfilled service facilities quite well in terms of Tangible, Dementia elderly get convenience in the process of obtaining a Population Identification Number (NIK) and KTP-El even though it is scheduled once a year. Reliability is quite good in terms of timeliness, Responsiveness The services provided are good, supported by the intensity of coordination, Assurance of data security is well maintained in privacy so that it is safe, and Emphaty for both Dukcapil and Jamkesda are ready 24 hours in receiving service requests from PSTW BM 3 with a follow-up process on work days.  

The purpose of this research is to determine the simultaneous and partial influence as well as the dominant variables of Service Quality (X) which include the variables Reliability (X1), Responsiveness (X2), Assurance (X3), Empathy (X4), Physical Evidence (X5), on Satisfaction of Library Members (Y) at the Paser Regency Archives and Library Service. From the results of the validity test of the total number of questions, 18 statements all have a value of rcount > rtable, which means all questions are valid (feasible). From the results of the reliability test, it can be seen that the results obtained were 0.836, which means that the questionnaire items can be said to be reliable, because the Cronbach's Alpha value is > 0.6. From the results of multiple linear regression analysis research, the regression equation Y= 0.465 + 0.366X1 + 0.265 X2 + 0.183 X3 - 0.185X4 + 0.246 X5. The correlation coefficient (R) is 0.843 at a relationship level of 0.80-1.000, which means it is at a very strong relationship level between the variables Reliability (X1), Responsiveness (X2), Assurance (X3), Empathy (X4), Evidence Physical (X5), to Member Satisfaction (Y). The Adjusted R square value (coefficient of determination) is 0.503, which means that the Service Quality (X) variable consisting of Reliability (X1), Responsiveness (X2), Assurance (X3), Empathy (X4) and Physical Evidence (X5) contributes of the dependent variable, namely Member Satisfaction (Y), while the remaining 49.7% is influenced by other variables not included in this research. From the results of the F test, the Fcount value is 14.372 > Ftable 2.37, so it can be concluded that the Service Quality (X) variable consists of Reliability (X1), Responsiveness (X2), Assurance (X3), Empathy (X4) and Physical Evidence ( X5) has a significant effect simultaneously (together) on the Member Satisfaction variable (Y), so that the first hypothesis can be accepted or H0 is rejected. Ha is accepted. From the results of the t test for the variables Reliability (X1), Responsiveness (X2), and Physical Evidence (X5) have a significant effect on Member Satisfaction (Y) of libraries at the Paser Regency Archives and Library Service. Meanwhile, the variables Assurance (X3), Empathy (X4) do not have a significant effect on Library Member Satisfaction (Y) at the Paser Regency Archives and Library Service.  Furthermore, the t test results show that the Reliability variable (X1) has a dominant influence on Member Satisfaction (Y) which is strengthened by the highest t value of 3.299 and a significance value of 0.002. So the hypothesis states that it is not proven or rejected. H0 is accepted. Ha is rejected.

BPJS sangat bermanfaat bagi masyarakat salah satunya sebagai pelayanan kesehatan medis di fasilitas kesehatan. Pelayanan kesehatan yang disediakan oleh rumah sakit salah satunya pelayanan rawat jalan. Pelayanan rawat jalan menjadi salah satu pelayanan yang mendapat penilaian secara instan dari pasien, sehingga kepuasan pasien akan langsung dirasakan saat itu juga. Penelitian ini bertujuan untuk mengetahui kepuasan pasien BPJS terhadap pelayanan rawat jalan. Desain penelitian ini deskriptif kuantitatif untuk mengetahui gambaran 5 dimensi yaitu responsivines, reliability, assurance, tangible, dan empathy. Pengambilan sampel menggunakan teknik Simple Random Sampling dengan 100 responden. Pengumpulan data menggunakan lembar kuesioner. Hasil penelitian yang didapatkan ini menunjukkan nilai kepuasan baik dengan jumlah responden 89 dan Kepuasan cukup dengan jumlah 11 responden dari 100 sampel yang ditentukan. Hasil penelitian pada 5 dimensi yaitu tangible terdapat 93 responden berkepuasan baik dan 7 responden berkepuasan cukup, pada reliability terdapat 92 responden berkepuasan baik dan 8 responden berkepuasan cukup, pada ketanggapan terdapat 91 responden berkepuasan baik dan 9 responden yang berkepuasan cukup, pada asuransi jaminan terdapat 96 responden berkepuasan baik dan 4 responden berkepuasan cukup, pada empaty terdapat 94 responden berkepuasan baik dan 6 responden berkepuasan cukup. Kesimpulannya kepuasan baik ini didapatkan dari pelayanan baik dan maksimal yang telah diberikan oleh para tenaga keshatan sehingga pasien BPJS merasa puas terhadap pelayanan yang ada.    

One type of local government supervision is internal control. This internal control is carried out by the government internal control apparatus (APIP) at the Regional Inspectorate. The main role of APIP is as a consultant and problem solver for local governments with the task of conducting inspections, reviews, monitoring and evaluation, as well as other supervision of the implementation of tasks and functions of local government organizations.This type of research is descriptive using a qualitative approach. The location chosen for this research is the Inspectorate of Pekalongan City. The data source retrieval technique in this study uses data triangulation techniques. Meanwhile, the focus of this research is on examining the influence of APIP's role in the implementation of the maturity of the Government Internal Control System (SPIP) at the Pekalongan City Inspectorate.The results of this study are (1) the Pekalongan City Inspectorate performs its role as a leader who is the forefront funnel by coordinating, carrying out control functions, encouraging the creation of bureaucratic reform and governance, (2) Pekalongan City Inspectorate has an Internal Supervision function which includes activities that include: directly related to quality assurance that supports the implementation of an effective, transparent, accountable and clean government from KKN practices, (3) As a consultant to the Pekalongan City Inspectorate must know more than the party conducting consultations regarding regional financial management in accordance with the laws and regulations that exist, (4) Government Internal Supervisory Apparatus plays a role as Quality Assurance, namely ensuring that an activity can run efficiently, effectively and in accordance with the rules in achieving organizational goals, and (5) The role of the auditor as a catalyst based on employee perceptions influence on the achievement of the goals of the organization.

Institute of Business and Informatics STIKOM Surabaya is one of the private universities in Surabaya. STIKOM Surabaya has two faculties namely Faculty of Technology and Informatics, and Faculty of Economics and Business. Faculty of Technology and Informatics has several departments. They are S1 Information System, S1 Computer System, S1 Visual Communication Design, Graphic Design S1, Multimedia Computer DIV, and DIII Informatics Management, while Faculty of Economics and Business has three departments. They are: S1 Management Department, S1 Accounting Department, and DIII Computerized Office and Secretarial Department

Penelitian ini bertujuan untuk mengetahui pengaruh Responsivenes X1), Reability (X2) dan Assurance (X3) terhadap Kepuasan Nasabah PT. Bank Sumut. Metode penelitian ini menggunakan metode kuantitaf dengan teknik pengambilan data yang digunakan dalam penelitian ini adalah observasi dan kuesioner. Populasi yang digunakan adalah nasabah pada PT. Bank Sumut, dengan jumlah sampel 90 responden. Pengolahan data menggunakan perangkat lunak SPSS Versi 25, dengan analisis deskriptif, analisis regresi berganda dan pengujian hipotesis serta koefisien determinasi.Berdasarkan hasil pengujian uji t dapat dilihat secara parsial Responsivenes mempunyai pengaruh positif dan signifikan terhadap Kepuasan Nasabah. Kemudian Berdasarkan hasil pengujian uji t dapat dilihat secara parsial Reability mempunyai pengaruh positif dan signifikan terhadap Kepuasan Nasabah. Pada pengujian uji t dapat dilihati secara parsial dapat disimpulkan H3 diterima yang berarti secara parsial Assurance mempunyai pengaruh positif dan signifikan terhadap Kepuasan Nasabah. Secara simultan variabel Responsivenes (X1), Reability (X2) dan Assurance (X3) secara bersama-sama berpengaruh positif dan signifikan terhadap Kepuasan Nasabah PT. Bank Sumut yang beralamat di Jl. KH Dewantara No 99 Sibuhuan, Sumatera Utara.

Penelitian ini dilakukan untuk mengetahui pengaruh pelayanan kantor Pos terhadap kepuasan penerima bantuan langsung tunai di Kota Langsa. Dalam Penelitian ini penulis mengambil data dari Gampong Batee Puteh sebagai salah satu gampong yang menerima bantuan langsung tunai dari pemerintah. Data yang diperoleh berasal dari  responden yaitu masyarakat gampong Batee Puteh. Alat analisis yang digunakan yaitu statistik deskriptif. Adapun pengaruh pelayanan pelayanan kantor Pos terhadap kepuasan masyarakat penerima bantuan langsung tunai di Kota Langsa peneliti memperoleh hasil Dari hasil analisis Dari hasil uji T, menunjukkan bahwa variabel tangibel tidak memiliki pengaruh yang signifikan terhadap kepuasan penerima bantuan langsung tunai di  Kantor POS Langsa Cabang Langsa. Sedangkan variabel Reliability (X2), responsivines (X3), dan Assurance (X4)  Emphaty (X5) memiliki pengaruh yang signifikan terhadap kepuasan penerima bantuan BLT Kantor POS Langsa Cabang Langsa. Dari ketiga variabel yang signifikan tersebut, variabel Assurance mempunyai pengaruh dominan terhadap kepuasan penerima bantuan BLT Kantor POS Langsa Cabang Langsa.uji F terdapat pengaruh yang positif dan signifikan secara serempak antara variabel tangible (X1), Reliability (X2), responsivines (X3), Assurance (X4) dan Emphaty (X5) sebagai dimensi kualitas pelayanan terhadap kepuasan penerima bantuan langsung tunai Kantor POS Langsa Cabang Langsa.    

Sebagai salah satu Lembaga Negara yang memberikan pelayanan kepada masyarakat, Samsat Kabupaten Lamongan selalu berupaya untuk memberikan pelayanan yang baik kepada masyarakat. Salah satu misi utama Samsat Kabupaten Lamongan adalah memberikan pelayanan publik kepada masyarakat dalam pembayaran pajak kendaraan bermotor. Tujuan penelitian ini adalah untuk mengetahui pengaruh kualitas pelayanan terhadap kepusan wajib pajak kendaraan bermotor. Penelitian ini menggunakan metode ex post facto dan menggunakan pendekatan kuantitatif dengan teknik statistik. Penelitian ini bertujuan untuk mengetahui pengaruh kualitas pelayanan (X) yang meliputi variabel tangibles, reliability, responsiveness, assurance dan empathy terhadap kepuasan wajib pajak kendaraan bermotor (Y). Populasi penelitian ini adalah wajib pajak kendaraan bermotor Kabupaten Lamongan yang terdaftar di Samsat Lamongan. Melalui  kuesioner  serta  teknik  pengumpulan  data  Accidental  Sampling dengan sampel yang berjumlah 100 wajib pajak kendaraan bermotor di Kabupaten Lamongan. Dalam pengujian hipotesisnya, peneliti menggunakan analisis regresi berganda dan diolah  melalui  pengujian  yang  dilakukan  pada software  SPSS  26.  Hasil  penelitian menunjukkan  bahwa  kualitas  pelayanan berpengaruh  positif  dan signifikan terhadap kepuasan wajib pajak kendaraan bermotor di Kabupaten Lamongan.

The destinations of this examination are: 1. To portray the workplace, responsibility and execution of representatives at PT Alamjaya Wirasentosa Pematangsiantar. 2. To decide the impact of workplace and obligation to worker execution at PT Alam jaya Wirasen tosa Pematang siantar either all the while or halfway. The exploration configuration utilized is library examination and field research. The populace in this investigation is the whole populace of PT Alamjaya Wirasentosa Pematangsiantar, adding up to 26 individuals. The information utilized are subjective information and quantitative information, and information assortment methods through surveys, meetings and documentation. At that point the information examination procedure utilized the traditional supposition test, subjective distinct investigation and quantitative enlightening examination. The examination results from numerous straight relapse, in particular Ŷ = 1.017 + 1.044X1 + 0.528X2, implying that thhere is a positive impact between workplace and obligation to worker execution. The aftereffects of the connection coefficient examination acquired a worth of R = 0.889, which implies that there is a solid and posiitive connection betwieen workplace and obligation to representative execution. At that point the assurance coefficient esteem = 0.791, implying that the high and low presentation of representatives at PT Alamjaya Wirasentosa Pematangsiantar of 79.1% can be clarified by workplace and responsibility while the leftover 20.09% is impacted by different factors like authoritative culture, correspondence, pay, improvement. profession, administration style, preparing, position fulfillment and different facetors not inspected in this investigation. From the consequences of the preparing an estimation of the survey, the creators presume that the workplace and responsibility applied by PT Alamjaya Wirasentosa Pematangsiantar have a positive and huge impact on representative execution. This is confirmed by synchronous theory testig, where the test outcomes fcount (43.454)> Ftable (3.422) with an importance level of 0.000 <α 0.05.

This study aims to determine the quality assurance of education and comparative school accreditation. The method used in this paper is descriptive qualitative and literature study. The results showed that: 1) The measure of the quality of education in schools refers to the degree of excellence of each component, is relative, and always exists in comparison. 2) Steps to improve quality, namely; a) needs analysis, b) vision, mission, and objectives, c) resources for educators and education personnel, d) the process of achieving quality assurance in education, 3) quality management orientation in education, 4) Steps for implementing quality management, namely a) quality planning education, b) implementation of quality-based programs, and c) quality control, and 5) Comparative accreditation of Public Madrasah Aliyah and Private Madrasah Aliyah in Pekanbaru shows that 4 MAN received accreditation A, 2 MAS received accreditation A, 5 MAS obtained accreditation B and 1 MAS obtained C accreditation.