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This research is motivated by the importance of improving the quality of passport making services at the Pontianak City Immigration Office which still faces obstacles such as complicated procedures, limited quotas, lack of officer direction, and mismatches in passport collection schedules that cause public dissatisfaction. This research aims to classify the level of satisfaction of passport making services using the Naïve Bayes algorithm, measure classification accuracy, and develop a website-based system that helps evaluate and improve service quality effectively and efficiently. The method used is a quantitative approach with data collection through questionnaires, interviews, and direct observation of 205 respondents, then the data is processed using the Naïve Bayes algorithm which assumes independence between variables to classify satisfaction levels based on variables such as officer friendliness, officer ability, ease of procedure, and timeliness of service. The main findings show that the Naïve Bayes algorithm is able to classify satisfaction levels with 73% accuracy, 76% precision, 70% recall, and 73% F1-score, signaling the effectiveness of this method in identifying community satisfaction patterns. However, the results also indicate the need for improvement in user interface aspects and system responsiveness so that the system can be widely accepted and provide optimal benefits. The implication of this research is that the application of Naïve Bayes-based data mining methods can be an effective tool in evaluation and decision-making to improve the quality of public services, especially in the field of passport making, and encourage the development of interactive and empirical data-based public service information systems.

This community service activity aims to explore and optimize the local potential of the abundant soursop fruit in Puteri Betung Village, Gayo Lues Regency. The primary problem lies in the local community's underutilization of the abundant soursop fruit. This activity was conducted in the form of training on making soursop dodol and product packaging design. The methods used include a participatory approach, direct training, and evaluation of the work produced. This activity resulted in an increased understanding among the community regarding the added value of soursop fruit, improved technical skills in product processing, and support from the local government for the continuation of the product. The soursop dodol product successfully won 1st place in the local potential utilization category at the district-level expo. The results of this activity show that local potential-based mentoring can be an effective medium for empowering the community's economy.

One of the problems raised in this study is the low ability of elementary school students to write and understand the structure of rhymes, especially in Padang City. The purpose of this study is to describe the ability of Phase B students (grade IV of elementary school) to write rhymes from a cognitive and psychomotor perspective. The cognitive aspect assesses students' understanding of the structure and function of the rhyme, while the psychomotor aspect assesses the student's ability to compose rhymes in accordance with rules such as rhyme, the number of lines, and the relationship between rhyme and content. Warisa Hadi Amelsi conducted this research with a descriptive qualitative approach with a case study of five students in the fourth grade in one of the elementary schools in Padang City. The results of the study showed that the Indonesian Phase B learning achievement indicators were used to make assessment instruments. The results show that students' abilities are still low, with a high score of 70 and an overall average of 49. While most students know the characteristics of rhymes, they face difficulties in writing complete and organized rhymes. The results suggest that more contextual and creative learning strategies should be strengthened. In addition, students must be trained to write and understand ancient types of literature such as rhymes. It is hoped that this research will be a reference for the development of evaluation of Indonesian learning in elementary schools.    

PT Berkah Utama Transsindo (Butrans) has experienced a decrease in market share, declining from 74% in 2022 to 62% in 2023, while its competitor, PT Adhitama Surya Abadi Express (ASAE), expanded its share from 26% to 38%. This study examines Butrans’s internal strengths and weaknesses as well as its external opportunities and threats by utilizing the Internal Factor Evaluation (IFE) and External Factor Evaluation (EFE) matrices, alongside SWOT analysis and the Quantitative Strategic Planning Matrix (QSPM) Total Attractiveness Score. The aim is to identify key areas for improvement and prioritize strategic initiatives. The results position Butrans in quadrant IV of the Internal-External (IE) Matrix, indicating a relatively strong strategic stance where internal strengths moderately outweigh external challenges. The analysis highlights major strengths such as an extensive fleet and an integrated vehicle monitoring system, while identifying key weaknesses including high operating costs and limited cargo diversification, which reduce adaptability. Opportunities driven by economic growth and infrastructure expansion are counterbalanced by threats from natural disasters and intensifying competition. To strengthen its market position, the study recommends cost reduction, diversification of services, technological enhancements for greater efficiency, stronger client engagement, and the development of contingency strategies to mitigate external risks. By implementing these recommended strategies, based on insights from the IFE and EFE analyses, Butrans is expected to recover market share and maintain its leadership in the logistics industry of East Lampung.

This community service activity aims to increase students' awareness of plastic waste management by utilizing the bottle ecobrick method. The community service was carried out on April 28, 2025 at the Al Hidayah Private Islamic High School (MAS), Sukaratu Village, Cikeusal District, Serang Regency. This activity was attended by 112 students from classes 11A, 11B, 11C, and 11D. The implementation of the activity was carried out by Lecturers Deni Sunaryo and Yoga Adiyanto from Serang Raya University (UNSERA), with the assistance of KKM students group 50-2025. The methods used include socialization, ecobrick making training, and student participation evaluation. The results of the activity showed that students were able to understand the concept of ecobricks and produce bottle ecobricks that can be used for various purposes. This activity is expected to be the first step in managing plastic waste in the school environment.

This research aims to explain how Smart Cardboard can be used to teach students in grade 5 Madrasah Ibtidaiyah about human respiratory health. Smart cardboard media is a visual and kinesthetic-based interactive learning tool that makes students' understanding of the anatomy and features of the human respiratory system easier. The classroom action research (PTK) was conducted with two cycles: planning, implementation, observation, and reflection. 19 Mi Malik Ibrahim 5th grade students were the research subjects. The results showed that the use of smart cardboard media can improve students' concept understanding, which is indicated by an increase in learning evaluation results from pre-action to post-action. It also increases students' participation in learning and makes the class more fun. Therefore, the smart cardboard media can be used successfully as an IPAS learning innovation that can improve students' learning outcomes and increase their interest in the lesson.    

Improving the quality of education in madrasahs is a strategic issue in enhancing the competitiveness of Islamic education in the global era. However, the implementation of quality management in madrasahs is often not yet systemically and sustainably integrated. This article aims to examine the application of Total Quality Management (TQM) in madrasah quality management and to formulate a conceptual model suited to the context of Islamic education in Indonesia. This study employs a qualitative approach using a library research method, with data collected from a range of relevant and up-to-date academic literature. The data were analyzed using content analysis to identify key concepts, theoretical relationships, and best practices in applying TQM within the madrasah environment. The findings reveal that the success of TQM implementation is influenced by transformational leadership of the madrasah principal, participation of all stakeholders, adoption of the CIPP evaluation model, and the internalization of Islamic values. This article proposes a TQM-based madrasah quality management model that is both contextual and applicable. It offers a theoretical contribution to the development of quality systems in Islamic education and recommends further field research to empirically validate the proposed model.

This research aims to examine character education development strategies integrated into elementary school curriculum. Character education becomes an integral part of student personality formation that needs to be instilled from an early age. Through a descriptive qualitative approach, this research analyzes various strategies for implementing character education in curriculum, learning, and elementary school culture. The results show that character education development in elementary school curriculum can be carried out through four main strategies: (1) integration of character values in subjects, (2) development of character-based school culture, (3) learning based on traditional games containing local wisdom values, and (4) involvement of parents and community in character formation. The implementation of these strategies requires systematic planning, commitment from all education stakeholders, and continuous evaluation to ensure the achievement of character education goals.

The Regional Office of DJP East Java I and the Surabaya Tax Center Forum are working together to run the Business Development Services (BDS) program. The goal is to get micro, small, and medium enterprises (MSMEs) to pay their taxes more accurately and help them do better in business. The program involved 21 MSMEs selected based on their possession of a Taxpayer Identification Number (NPWP) and Business Identification Number (NIB). The implementation methods included tax education, digital marketing training, and business financing solutions using a participatory approach, lectures, discussions, and interactive simulations. Evaluation was conducted through questionnaires to assess participants’ understanding of the materials presented and the program’s impact on their business capabilities. The results showed a 35% increase in participants’ understanding scores, with the majority of respondents indicating that the program was relevant and beneficial. This program also successfully increased tax awareness, digital marketing skills, and understanding of inclusive financing access. These results show that other areas can use the same collaborative and locally tailored method to help small and medium-sized businesses change their economies.

This study highlights Bajawa Coffee Shop in Bekasi as the main subject in examining the factors that influence customer loyalty. This study aims to analyze the effect of service quality and price perception on customer loyalty, with customer satisfaction as a mediating variable. Service quality refers to the extent to which the service provided is able to meet customer expectations, while price perception is the customer's assessment of the economic value of the product or service received, which is influenced by costs, market demand, and business strategy. Customer satisfaction is a subjective evaluation of the experience of using a service, which reflects how well customer expectations are met by actual performance. This satisfaction plays an important role in building long-term relationships between customers and companies, and has a major impact on loyalty, brand reputation, and business sustainability. Customer loyalty itself is defined as a commitment to continue choosing and recommending a particular product or service, despite offers from competitors. In the context of increasingly tight competition in the cafe industry and the increasing trend of coffee consumption, understanding the factors that shape loyalty is very important. This study uses service quality and price perception as independent variables, customer satisfaction as a mediating variable, and customer loyalty as a dependent variable. The results of this study are expected to contribute to the development of more effective business strategies in retaining customers at the Bajawa Bekasi Coffee Shop.

The Social studies has an important role in education, namely understanding the wider social world so that students are able to face the challenges of global issues. This research explores the transformation of social studies learning in the modern era, focusing on contemporary global issues such as climate change, geopolitical conflicts, economic disparities, health problems, and human rights violations. Through a qualitative-descriptive approach and literature study, this research examines the urgency of social studies education transformation in responding to these issues. The results show that social studies education needs to adopt more interactive and technology-based learning methods, integrate character values, improve digital literacy, and incorporate global issues into the curriculum, the key role of teachers as facilitators and continuous evaluation to ensure the effectiveness of the transformation. This study concludes that a comprehensive transformation of social studies learning is essential to prepare the younger generation to be responsible global citizens and able to contribute to a better society.  

The training on optimizing Instagram and TikTok social media content and video editing using the CapCut application was part of a community service program aimed at enhancing digital literacy and visual content production skills. This activity took place during the Education Exhibition commemorating the 63rd Anniversary of Universitas Negeri Makassar, involving participants from various backgrounds, including students and small business owners. Using a participatory method combining theoretical sessions, demonstrations, and hands-on practice, the training resulted in significant improvements in participants’ understanding of social media strategies, personal branding, and video editing skills. Evaluation results showed a 41% increase from pre-test to post-test scores, and 85% of participants grasped the basic concepts of reach and engagement in social media algorithms. This program successfully equipped participants with relevant digital competencies and contributed to social transformation through the strategic and creative use of social media.

The issue of waste management remains one of the significant environmental challenges in Indonesia, mainly due to the lack of awareness and understanding from an early age. This article discusses the implementation of a community service program through innovative interactive learning using educational games "Reresik" and "Bersihkan Sampah di Laut" designed to enhance elementary school students' interest and understanding of waste management. The implementation method includes teacher training, the introduction of waste material, the application of educational games, and the evaluation of program effectiveness through satisfaction surveys. The results indicate that game-based learning methods significantly increase student enthusiasm, simplify understanding, and foster positive habits in maintaining environmental cleanliness. Moreover, the training provided to teachers improved their ability to integrate educational technology into the learning process. This program is expected to serve as a sustainable innovative learning model to raise environmental awareness among younger generations.

Reproductive health in adolescents needs more attention. This is in line with the increasing problem of reproductive health. Education about reproductive health among adolescents in the form of counseling or socialization is an effort to increase the level of knowledge and awareness. This socialization aims to increase the knowledge and insight of the students of SMA Negeri 1 Seram Barat regarding the importance of reproductive health and personal hygiene. This activity was carried out using counseling and discussion methods using power point and leaflet media. The evaluation was carried out from  the pre-test and post-test questionnaires  that had been filled out by the students. The results showed that the level of reproductive health knowledge in adolescent boys and girls increased after the socialization of reproductive health and the sons after the socialization of personal hygiene. However, the level of personal hygiene knowledge in adolescent girls has not changed. The importance of the role of parents to educate children is needed as well as support from health workers in order to be able to carry out health promotion related to reproductive health and personal hygiene.

This community service activity aims to improve the creativity and English language skills of students at Plempukan Elementary School, Kembaran, Ambal, Kebumen through Ecoprint tote bag making training. The method used includes three stages, namely preparation, implementation, and evaluation. In the preparation stage, the team compiled a contextual learning module and prepared natural materials for Ecoprint. The implementation stage began with an introduction to relevant English vocabulary, followed by direct practice in making tote bags with the guidance of a facilitator. Evaluation was carried out through assessment of work results and joint reflection. The results of the activity showed that students were able to master basic Ecoprint techniques, understand and use English vocabulary contextually, and show increased self-confidence and active participation in activities. This activity proves that learning based on creative practice can be an effective medium in improving language competence and art skills in an integrated manner.

Credit score evaluation for functional positions is a critical component in the career development of employees at the Financial Supervisory Agency (BPK) in Jakarta. However, this evaluation process often encounters challenges related to objectivity, consistency, and transparency due to the combination of qualitative and quantitative criteria. This study aims to apply the Analytical Hierarchy Process (AHP) as a decision support tool in the credit score assessment system. AHP is chosen for its ability to break down complex problems into a hierarchical structure and to assign priority weights through pairwise comparisons among criteria. This method is used to determine the priority weights of each evaluation component, including both main and supporting elements, leading to more structured and accountable decisions. The findings indicate that the implementation of AHP enhances the accuracy and objectivity of the credit score evaluation process for functional positions at BPK. Therefore, this approach can serve as the foundation for developing a more transparent and efficient technology-based assessment system.

This research aims to analyze the strategic position of the Village Unit Cooperative (KUD) Cilongok using the Strategic Position and Action Evaluation (SPACE) Matrix method and formulate development strategies for savings and loan units and supermarket businesses. The research method uses a quantitative-qualitative approach with data collection techniques through observation, interviews, and documentation. SPACE Matrix analysis is carried out by identifying factors of financial strength, competitive advantage, industry strength, and environmental stability. The results show that KUD Cilongok is in an aggressive quadrant position with relatively high values of financial strength and industry strength. The recommended strategies include market penetration, market development, product development, and business diversification. The implementation of these strategies is expected to improve the performance of KUD Cilongok's savings and loan units and supermarket businesses, as well as improve the welfare of members and the surrounding community.

Waste management, particularly organic waste, remains a significant environmental challenge in Indonesia, with household and school waste being major contributors. This community service initiative, conducted by the Dharma Sevavigyana Community of Universitas 17 Agustus 1945 Semarang, aimed to enhance ecological awareness among high school students through the production of eco-enzyme liquid soap. The program, held at SMA Negeri 16 Semarang, combined conceptual education with practical training to teach students how to transform organic waste into eco-enzyme, a valuable and environmentally friendly product. The activities included presentations on waste management issues, hands- on soap-making workshops, and interactive evaluations using digital platforms like Kahoot. The results showed a significant increase in students' understanding and enthusiasm for eco-enzyme applications, as well as improved teamwork and communication skills. The initiative successfully demonstrated the potential of experiential learning in fostering environmental stewardship among students, encouraging them to become active participants in sustainable waste management practices. This program highlights the importance of integrating environmental education into school curricula and serves as a model for similar initiatives across Indonesia.

In community service, elementary school children are invited to understand the process of the rice grain chain and how the rice reaches the dining table. This activity not only teaches elementary school children about the rice supply chain, but is also expected to foster a sense of gratitude and appreciation for the food they eat every day. This activity is carried out using interactive storytelling methods using props, discussions and using interactive games. Evaluation is also carried out informally through observations during discussions and games, and by giving short questions to children about their stages and their respective roles. This learning activity contains values ​​from the SDGs, namely ending hunger (SDGs 2) and sustainable consumption (SDGs 12). The purpose of this service is for elementary school children to know the journey of rice from the rice fields to the dining table by using pictures and telling stories for each group, in addition to elementary school children to work together and need each other..    

The Internal Quality Assurance System (SPMI) is a strategic mechanism for directing and controlling the quality of education through continuous planning, implementation, evaluation, and follow-up processes. This study aims to describe and analyze the management of SPMI in improving the performance of Vocational High Schools (SMK), with research sites at SMK Bina Teknologi Subang and SMK Al-Mufti Purwadadi. Using a descriptive qualitative approach, this study examines the implementation of management functions based on the PDCA (Plan, Do, Check, Action) cycle within the context of educational quality assurance. The results indicate that the implementation of SPMI contributes positively to improving school performance, particularly in meeting and exceeding the National Education Standards (SNP), as reflected in the school self-evaluation results and recommendations in the education report card. Furthermore, the implementation of SPMI encourages schools to carry out root-cause-based improvements through systematic program planning, activity development, and priority setting. These findings highlight that the success of SPMI is strongly influenced by consistent implementation and the commitment of all school stakeholders. The Novelty of this study lies in the development of a hypothetical SPMI model based on performance management, which is relevant for enhancing the quality and competitiveness of vocational schools in a sustainable manner.