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Disbursement of funds is a stage carried out by the KPPN to provide funds to the entitled party or partner based on the Direct Payment Order (SPM-LS) issued by the Budget User Officer or Budget User Authorization, in accordance with valid evidence of expenditure. This process includes two main categories, namely employee expenses such as (salary, allowances, honorariums, and overtime) and non-employee expenses which include procurement of goods and services, as well as payment of utility costs such as (electricity, telephone, and air). This study aims to analyze the direct disbursement procedure at the Malang State Treasury Service Office. The technique used in this study is descriptive qualitative, where the data collected is analyzed to draw conclusions. The results of the study indicate that the direct disbursement procedure at the Malang KPPN is in accordance with the Regulation of the Minister of Finance Number 178 / PMK.05 / 2018 concerning Payment Procedures in the Framework of Implementing the State Revenue and Expenditure Budget.

The aim of this research is to design and build an online marriage registration service information system at the KUA Tinggi Raja District using the CodeIgniter framework which can support or facilitate marriage registration at the KUA Tinggi Raja District. The research method used in this research is a qualitative method with the waterfall system development method. The applications created are designed using Unified Modeling Language (UML) including Use Case Diagrams, Activity Diagrams, Sequence Diagrams, and Class Diagrams. The software used in designing this application uses the PHP programming language, XAMPP as the web server, MySQL as the database. The result of this search is an application for the Tinggi Raja Regency KUA Online Marriage Registration Service so that this application can support the Telluwanua Regency KUA Online Marriage Registration Service. The application was tested using the black box test method and results were obtained without program errors, while for questionnaire testing using usability the results were very in line with the score, namely utilization of 96%. Hopefully this application can help online marriage registration services at the KUA Tinggi Raja District. 

This paper explains the procedures for processing ship departure documents. PT. Tarunacipta Kencana Dumai Branch as a shipping company that handles ships entering and exiting Dumai Port and completes ship documents before the ship leaves Dumai Port. During the land practice, the author collected data using field research methods and library research methods, articles and journals related to the title and other supporting media. Procedures for processing ship departure documents have been effective and efficient. PT. Tarunacipta Kencana Dumai Branch as an agent who handles all ship departure documents for the relevant agencies starting from arranging Port Health Quarantine Clearance (PHQC) at the Quarantine office, processing Out Passport permits at the Immigration office, Crew List Out at the Port Authority office, Outward Manifest at the Customs and Excise office until the issuance of the Sailing Approval Letter (SPB) at the Harbormaster's office.

This This Study aimed to (1) understand the overview of employe, performance, Organizational support, and work discipline, and (2) analyze the influence of organizational support and work discipline on employee performace both partially and simultaneously. The population in this study consisted of 40 employees of the Regional Planning, Research, and Development Agency (BAPELITBANG) of the Sikka Regency. Due to the limited population, the study was conducted using a census or saturated samping method. Data were collected through questionnaires and analyzed using descriptive and infertial statistical methods, specificallymultiple linear regression. Hypothesis testing was conducted using f- tesr and t-test. The results of the descriptive analysis indicated that the employee performance variable was categorized as good, the organizational support variable was also categorized as good,and the work discipline variable was categorized as good as well. The results of the t-test showed that partially,the organizational support variable had a positive and significant effect on employee performance. Additionally, the work discipline variable had  a positive and significant effect and employee performance.the result of the f-test showed that simultaneously, the organizational support and the work discipline variables had a significant effect on employee performance. The determination analysis results indicated that the two independent variables in this study could explain 23,4%  of the variation in the rise and fall of employee performance at the regional planning, Reseach, and Development Agency ( BAPELITBANG) of Sikka Regency.

PT. Pelayaran Cahaya Papua Dumai Branch is one of the companies operating as a Shipping Agency (ship agency) which provides domestic and international services. PT. Pelayaran Cahaya Papua also provides ship services such as ship needs (reflagging, fresh water, bunker), and also provides services for processing ship certificates that are entering their expiry date. The discussion presented in this paper is the Ship Sanitation Control Exemption Certificate (SSCEC) Certificate Extension Procedure at the Class I Port Health Office (KKP) by PT. Dumai branch of the Papua Light Cruise. In the Ship Sanitation Control Exemption Certificate (SSCEC) Certificate Extension Procedure, the company deals directly with relevant agencies, both government and private (companies). By having a good relationship with the shipowner (ship owner) who has been given the authority to make a Letter of Appointment (LOA) agreement to agent their ships, the Company can more freely convey information regarding ship certificates because information regarding ship certificates has a very important role in managing the arrival and departure of ships. To obtain data, the author used 2 (two) types of observation methods in collecting data, namely direct observation of field study and library study. Thus the author can conclude that the procedure for extending the Ship Sanitation Control Exemption Certificate (SSCEC) at the Class I Port Health Office (KKP) has been running smoothly.

Arwan, 2024. The Effect of Service Quality on Community Satisfaction at the Paccerakkang Village Office, Makassar City. Thesis of the Management Science Study Program of STIM-LPI Makassar (supervised by Dr. Andi Hendra Syam, S.E., M.Si. and Rahmi Usman, S.S., M.Pd.)This study aims to determine the Effect of Service Quality on Community Satisfaction at the Paccerakkang Village Office, Makassar City. The method used in this study is a quantitative method with the number of respondents of 100 employees which is used as a sample with a sampling technique, namely probability or random sample with the slovin technique, where the data collection technique using questionnaires. The analysis used in this study is a Simple regression test. The results of this study partially showed that the training variable had a positive effect on employee performance with the T value calculated for the service quality variable was 12.278 while theT table with the level (ꭤ) = 0.05, N-K = 100-2 = 98 was 1.984. Based on the test criteria of theT count>Ttable, then Ha is accepted and Ho is rejected and the significance level is 0.000<0.05. Which means that partially the service quality variable has a significant effect on community satisfaction.

This research aims to analyze the tax outreach efforts that have been carried out and taxpayers' tax knowledge in an effort to increase individual taxpayer compliance at the Pratama Kupang Tax Service Office (KPP). This research focuses on the effectiveness of tax socialization that has been carried out, the level of tax knowledge of taxpayers and the level of compliance of individual taxpayers. The research method used is descriptive qualitative where data is collected through in-depth interviews, observation and documentation. The research results show that tax socialization and tax knowledge are interconnected and together influence the level of compliance of individual taxpayers at KPP Pratama Kupang both in terms of accuracy of reporting and tax payments.  

This study aims to examine the influence of service quality provided by the Hajj Management Office in Pekanbaru on the satisfaction level of pilgrims. Service quality is a crucial factor in ensuring a satisfying Hajj experience, considering the complexity of the processes and services received by the pilgrims. Utilizing a quantitative approach, the research involved 100 respondents who are Hajj pilgrims from Pekanbaru. Data analysis was conducted through processing questionnaires that measured various dimensions of service quality, such as reliability, responsiveness, and empathy. The results indicate a significant positive relationship between service quality and pilgrim satisfaction. The dimensions of reliability and responsiveness had the most substantial impact on satisfaction, showing that pilgrims highly value timeliness and quick responses from the management office. The findings of this study are expected to provide insights for Hajj management in enhancing the quality of services offered. By paying attention to the aspects contributing to pilgrim satisfaction, it is hoped that the Hajj experience can be improved, leading to higher levels of satisfaction and greater value for the pilgrims’ spiritual journey.

This research is motivated by the low performance of employees which can be seen from the quality and quantity of work that is still not in accordance with the planning. The low performance of employees is thought to be influenced by ineffective communication, low employee commitment, and organizational culture that is still not conducive. The purpose of this study is to determine how communication affects organizational performance, how commitment affects organizational performance, how organizational culture affects organizational performance, and how communication, commitment and organizational culture together affect organizational performance. The method used in this study uses a quantitative descriptive method. To analyze it, statistical correlation and multiple regression test data analysis was used using SPSS version 22.00. The results of the study obtained provide the conclusion that communication has a positive and significant effect on organizational performance, commitment has a positive effect on organizational performance, organizational culture has a positive effect on organizational performance and communication, commitment and organizational culture together affect organizational performance.

This research began with initial observations that showed that public services at the Langkaplancar District office were not optimal, so that the people served were not satisfied. Contributing factors include limited employee abilities and skills, suboptimal service, and slow service process. This study uses a quantitative descriptive method with a population of 8 employees in Langkaplancar District, Pangandaran Regency, using census techniques or saturated samples. Data is collected through questionnaires, interviews, and observations, as well as documentation of relevant activity and regulatory reports. The results of the study show that: Work culture has a positive and significant influence on public services; the better the work culture, the better the public service, the effectiveness of the organization also has a positive and significant effect on public services; the better the effectiveness of the organization, the better the public service, the work culture and the effectiveness of the organization together have a positive and significant effect on public services; The better the work culture and organizational effectiveness, the better the public service.

PAB Rehandling office workers in the mining sector, these stressors have a greater impact due to the dynamic and often dangerous nature of the work. Office workers responsible for transporting materials and processing associated paperwork are often under pressure to meet strict production targets. This pressure can be exacerbated by a work environment fraught with safety risks, leading to increased levels of anxiety and stress. To determine the correlations of individual stressors (age, gender, and tenure) with occupational stress. Using quantitative methods using a cross sectional design. The sampling technique used was total sampling so that the sample in this study was office workers in the PAB Rehandling section in the Mining Sector, totaling 56 respondents. Data analysis using Spearman test for ordinal data types (age and tenure) and Chi Square test for nominal data types (gender). The study showed that there was a correlation between age with a p-value of 0.032, there was no correlation between gender with a p-value of 0.873, there was a correlation between tenure with a p-value of 0.000. To minimize the high level of stress in PAB Rehandling office workers, it is possible to implement a program to implement stress management in the workplace.

This research aims to determine and analyze the implementation of an internal control system based on COSO (Committee of Sponsoring Organizations of the Treadway Commission) theory, including the control environment, risk interpretation, control activities, information and communication, and optimized monitoring in reducing the rate of returns of Disbursement Orders Funds (SP2D) at the Kupang State Treasury Services Office (KPPN). The type of research carried out was descriptive analysis. The data sources in this research are primary data and secondary data. Primary data is used to obtain information that is directly relevant to the object of study from original sources, so that the data is more accurate and specific. Secondary data is used to support and compare research results through journals, books or other references. There were three informants in this study. The data analysis technique used is the theory of Milles and Huberman. The results of this research indicate that the implementation of the internal control system at KPPN Kupang is not fully in accordance with the indicators outlined in COSO. KPPN Kupang does not have a Board of Commissioners and an Audit Committee and there are weaknesses in the information system used, namely there is no system validation that compares account data in the SAKTI application and banking data.    

The aim of this research is to determine the dominant indicators of the variables Employee Job Satisfaction, Organizational Justice and Organizational Commitment in the Population and Civil Registration Service of Padang City and to determine the partial influence of Organizational Justice and Organizational Commitment on employee job satisfaction in the Population and Civil Registration Service Padang city. This type of research is quantitative, the sampling technique used is a total sampling technique which is taken based on the entire population, because the population is less than 100 people. The research sample consisted of 46 people. The types of data used in this research are primary data and secondary data. The technique for analyzing the data uses validity and reliability tests using the SPSS version 21.00 program. The hypothesis was tested using the T test. The results of this research show (1) Organizational Justice has a significant effect on employee job satisfaction at the Padang City Population and Civil Registration Service (2) Organizational Commitment has a significant effect on employee job satisfaction at the Padang City Population and Civil Registration Service. This research aims to determine the dominant indicators of employee job satisfaction variables.

Public service is any form of service or service provided by a government or public institution to the public in general. Administrative services are intended to facilitate the needs of citizens in administrative matters such as identity cards, business permits and other administrative services. This study aims to analyze the performance of administrative services in Kantor Lurah Sei Putih Tengah and to observe any obstacles that are inhibiting the functional performance in this Lurah Office. It shows that there are still obstacles in the performance in the administrative service in Kantor Lurah Sei Putih Tengah. The research method used is a descriptive method with a qualitative approach aimed at understanding in depth how and why a phenomenon occurs, as well as to dig the meaning contained in it from the point of view of the subject being studied. Data collection is done with interviews, observations, and documentation techniques. The results of the study show that the officers of the Kantor Lurah Sei Putih Tengah have performed their basic duties and functions fairly well. It's seen from the division of work that's not just accumulated in one of the officers. Lurah as head of office and secretary lurah as chief of office has done his job while monitoring and overseeing his employees. In terms of timing, it appears that the Lurah Sei White Office has already tried to complete the letter on time but there are still frequent delays because Lurah is often not in the office and can not sign the letter. In the case of typing also Lurah Sei White Central Office still frequently occur typing errors caused by the number of files that come in with the same deadline so that the lack of concentration resulted in typing mistakes to writing errors on the file. Kantor Lurah Sei Putih Tengah has performed its administrative tasks quite well but not to the maximum.  

The purpose of this paper is to study the process of processing approval letters for loading dangerous goods and the obstacles at the Dumai Class I Harbormaster and Port Authority Office at PT. Sinar Maritim Anugerah Dumai Branch. In writing the paper the author used field observation methods (Field Research) and library methods (Library Research) related to the subject matter taken. In the ship agency, the company carries out activities to process permits for unloading dangerous goods. Processing the approval letter for loading dangerous goods goes through several stages starting from making an application letter for loading dangerous goods by the ship agent, paying Non-Tax State Revenue (PNBP) or PUP for one activity, completing the requirements attached to the application for permission to unload dangerous goods , permission to load dangerous goods from the loading port, B/L and manifest. Then hand it over to the administrative and administrative division for issuing permits for loading and unloading dangerous goods and then hand it over to the Head of Harbormaster and Port Authority (KSOP) for signing. The obstacles faced by companies in processing permits to load dangerous goods consist of obstacles from the company and at the harbormaster's office. On the other hand, in the process of processing permits to load dangerous goods, companies pay more attention to the accuracy of staff to avoid mistakes in completing the requirements for processing permits to load dangerous goods.  

This study aims to analyze how public service based on innovation (E- Government) is implemented at the Regional Office of the Ministry of Religious Affairs of Gorontalo Province, focusing on 1) support, 2) capacity, and 3) benefits. To achieve this objective, qualitative methods were used, with descriptive data analysis. Data collection techniques included observation, interviews, and documentation, employing qualitative descriptive analysis. The findings indicate that the E-Government-based public service innovation carried out by the Regional Office of the Ministry of Religious Affairs of Gorontalo Province involves: 1) support in the form of training for staff on system usage and community outreach to ensure understanding of the SISKOHAT system. Additionally, coordination with system developers was conducted to improve and update the application according to user needs. 2) Capacity refers to several IT tools and systems that support electronic public services; however, frequent technical issues, such as system disruptions or hardware limitations, hinder electronic service delivery. 3) The benefits of SISKOHAT include efficient and integrated management of congregation data, which enhances service delivery to congregants by providing more accurate information.

This research aims to analyze the efficiency and effectiveness of budget management in Kalebarembeng village, Bontonompo District, Gowa Regency. The type of research used in this research is descriptive quantitative with the formula: Efficiency Ratio and Effectiveness Ratio. The data processed is primary data in the form of a report on the realization of the village income and expenditure budget using Kalebarembeng village government funding sources for the 2019-2023 period. The results of the research show that the level of efficiency in managing the Kalembarembeng village budget is still in the less efficient category, but the level of effectiveness is in the effective category. This situation means that the goals of the Kalebarembeng village government can be achieved but at very high costs.

Information technology (IT) has developed rapidly and is known to be the most important part of all aspects of life, such as education, business, and also government. Information technology allows organizations to increase efficiency and create innovative solutions and has an important role in improving the accountability of public services, especially in the aspect of government. The development of technology in the government aspect has an important role. One of the innovations in Indonesia is the SRIKANDI (Integrated Dynamic Archives Information System) application. SRIKANDI is an application developed to digitize archive and document management in government. The development of enterprise architecture in government institutions is crucial in ensuring that information systems can support processes effectively and efficiently. This research aims to develop enterprise architecture using the TOGAF (The Open Group Architecture Framework) method on the SRIKANDI application at the Baturraden District Office. The SRIKANDI application, which is an Integrated Dynamic Archive Information System, plays an important role in digitizing government archive management. The TOGAF method was chosen for its comprehensive approach in designing, implementing, and managing information system architecture. 

This article aims to describe the implementation of the Madrasah Education Section's Educator and Education Personnel Management Information System (SIMPATIKA) at the Palangka Raya City Office of the Ministry of Religious Affairs. The main focus in this research includes: implementation, effectiveness of use, and inhibiting factors of SIMPATIKA implementation. This research was conducted qualitatively with data collection through in-depth interviews, observation, and documentation. The results showed that: 1) The implementation of SIMPATIKA has been carried out by the Madrasah Education Section at the Palangka Raya City Ministry of Religious Affairs Office, which is managed by SIMPATIKA Special operators.2) The effectiveness of using SIMPATIKA as a madrasah data management system has not been fully realized.3) The inhibiting factors of SIMPATIKA implementation are mainly caused by the ignorance of some teachers in accessing the management information system for educators and education personnel (PTK). This has led to the delegation of SIMPATIKA account management to madrasah operators, whereas the account should be managed individually by each educator. The proposed solution is to hold technical guidance on the SIMPATIKA management information system, and provide an understanding of the rights and responsibilities in using individual SIMPATIKA accounts..

The aims of this research are To find out the leadership style of women in the Surakarta City Health Office,To find out the role of women leaders based on leadership style in public office, To find out the challenges of women leaders in public office. This research uses a qualitative research method with a case study approach. The source of this research is the actions and habits of the Head of the Surakarta City Health Service, which were obtained through observations of the work environment of the Surakarta Health Service, in-depth interviews with various related sources, and documentation from biographies and social media. The validity test used to test the validity of this research uses triangulation of methods and data sources. The results of this research are as follows. First, the Head of the Surakarta Health Service has various elements of leadership style, including feminine, masculine, transformational, and transactional leadership styles. This can be seen from his actions and policies in leading the agency. These results explain that there is no relationship between gender and the choice of leadership style. Second, the Head of the Surakarta Health Service has a big role in motivation and is also a good role model for the agency, so the Surakarta Health Service becomes the best agency in the Surakarta City government. Third, as a woman, the Head of the Surakarta City Health Service does not experience problems or obstacles caused by gender differences. These results show no differences in the challenges faced by men or women.