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Muksalmina, Muksalmina; Kramadibrata, Budi Santosa

Jurnal Riset Rumpun Ilmu Ekonomi 2023 Lembaga Pengembangan Kinerja Dosen

The development of business in the current era is very promising, there are many opportunities and challenges for a company. Companies will compete with each other to be able to meet consumer needs, thus companies must be able to compete with other companies so that they can survive the competition that occurs Along with the times that have entered the Asean Economic Community (AEC), the era of globalization has resulted in many new businesses emerging which can lead to competition figures, quantitative research is research based on empirical philosophy with statistical data analysis with the aim of explaining and selling hypotheses. The researcher chose this type of quantitative research because he wanted to know and prove the effect of product quality and service quality on customer satisfaction 3Second in West Jakarta. This study used an associative design which can be used to see the effect of two or more variables. Based on the f testing criteria it can be seen that the significant value is 0.000 or less than 0.05, it can be stated that there is a significant simultaneous influence on promotion (X1) and product quality (X2) on purchasing decisions (Y). Brand image has a significant effect on product quality. On the results of the t test, a significant value of the brand image variable was obtained at 0.000 ± 0.05, which means that brand image has a significant effect on consumer satisfaction. Product quality has a significant effect on product satisfaction 3seconds. In the results of the t test, a significant value of the product quality variable is obtained at 0.000 0.05, which means that product quality has a significant effect on consumer satisfaction.

Octa Krisdiyanti; Debby Santyo Rusandy; Iing Sri Hardiningrum

Manajemen Kreatif Jurnal (MAKREJU) 2023 Pusat Riset dan Inovasi Nasional

This study discusses the effect of work discipline, job satisfaction and physical work environment on employee performance at the Brilliant English Course Pare, Kediri Regency. This study aims to determine and explain the results of the influence of work discipline, extrinsic motivation and compensation on employee performance at the Brilliant English Course Pare, Kediri Regency. The sample of this research is all employees who are in the office, namely as many as 30 employees. The sampling technique was carried out using the saturated sample type method, namely non-probability sampling. The analysis technique used is the classical assumption, multiple linear regression. The results of this study are that there is a positive and significant effect of work discipline on employee performance with a significant value of 0.02 <0.05. There is a positive and significant influence of extrinsic motivation on employee performance with a significant value of 0.02 <0.05. There is a positive and significant effect of compensation on employee performance with a significant value of 0.000 <0.05. There is the influence of work discipline, extrinsic motivation and compensation simultaneously on employee performance with a significant value of 0.000 <0.05.    

Nurul Hidayah Nur

JURNAL KEPERAWATAN SISTHANA 2023 SEKOLAH TINGGI ILMU KESEHATAN KESDAM IV DIPONEGORO

Job satisfaction reflects one's feelings towards their work, when someone is satisfied with their work, they will be more committed to the organization. This study aims to analyze the effect of job satisfaction on organizational commitment at the RSUD Kota Makassar. The type of research conducted is a quantitative study using an observational study with a cross sectional study design. Sampling used stratified random sampling so that the sample in this study were nurses who served in the Inpatient Installation, IGD, ICU and OK RSUD Kota Makassar totaling 104 respondents. The results showed that there was an effect of job satisfaction on organizational commitment. This study indicates that the high level of nurse satisfaction at RSUD Kota Makassar is able to create a sense of pride and trust in nurses, increase the emotional attachment of nurses to their organization and create a strong desire to continue working in their organization and have a high responsibility to stay afloat in their organization. hospital. It is recommended to the hospital management to pay more attention to the job satisfaction of nurses by creating a safe and comfortable work environment, including a clean room, good air circulation, adequate lighting facilities, and adequate health support equipment according to the needs of implementing nursing actions.

Abdul Kohar; Ahmad Fadli; Moh.Tahang; Mutiarani Mutiarani

Jurnal Publikasi Ekonomi dan Akuntansi 2023 Asosiasi Riset Ekonomi dan Akuntansi Indonesia

The purpose of this study was to determine employee performance in Child-Friendly Integrated Public Spaces, Kebon Jeruk District, West Jakarta, residents' satisfaction in Child-Friendly Integrated Public Spaces, Kebon Jeruk District, West Jakarta. and the role of Employee Performance on Citizen Satisfaction in Child- Friendly Integrated Public Spaces, Kebon Jeruk District, West Jakarta.This research method is a qualitative description through interviews with informants as key informants who explain or describe the effect of employee performance on citizen satisfaction in Child-Friendly Integrated Public Spaces, Kebon Jeruk District, West Jakarta. And through Focus Group Discussion (FGD) which is a group interview that emphasizes interaction on the topics discussed. This study also describes testing the validity of the data, the validity of the data or the credibility of the data, namely in observation, perseverance, discussion and study as well as analysis of the satisfaction of these residents.The results of the study showed that there was a value gap in the views of officials who were interviewed and discussed with community groups who were also interviewed by researchers. So the need for a researcher's perspective and confirms that performance is a substantial factor in creating maximum work. Thus the role of performance on citizen satisfaction in the Child-Friendly Integrated Public Space, Kebon Jeruk District, West Jakarta, is very important. Not only encouraging the creation of new values in understanding citizen satisfaction.

Dimas Didik Pramudia; Ahmad Jauhari; Beny Mahyudi Saputra

Journal Economic Excellence Ibnu Sina 2023 STIKes Ibnu Sina Ajibarang

In the current era of globalization, there is intense competition in the business world. Business actors are required to create competitive advantages based on the quality of service and atmosphere in their businesses and strive to provide consumer satisfaction to face business competition. This research aims to determine the results of the influence of service quality, store atmosphere, and consumer satisfaction at Cafe MP in Brenggolo Village. The method used in this research is a quantitative method. The sampling technique in this research is the accidental sampling method. The number of samples in this research was 85 consumers. Data collection techniques include observation, interviews, questionnaires and literature studies, with the help of IBM SPSS version 25. The research results show that Service Quality has a significant (partial) influence on consumer satisfaction, the result value is 8.222 and the significance value is 0.025 <0.05. Store Atmosphere has a significant (partial) influence on consumer satisfaction, a result value of 9.622 and a significance value of 0.000 <0.05. Service quality and Store Atmosphere influence (simultaneously) on consumer satisfaction at MP Cafe in Brenggolo Village, the f test value is 97.549 and the significance value is 0.000 <0.05.

Rahayu Bella Kartika; Edwin Agus Buniarto; Diana Ambarwati

Nian Tana Sikka : Jurnal ilmiah Mahasiswa 2023 Fakultas Ekonomi & Bisnis, Universitas Nusa Nipa

In the era of globalization and rapid technological advancement, business development requires the right strategies to attract customers through customer satisfaction. Therefore, research is needed to uncover whether interpersonal communication and service quality have a partial or simultaneous impact on customer satisfaction. The research was conducted in April 2023, with a sample of 95 respondents, customers of Hotel Front One Inn Kediri. A quantitative descriptive method was used in this research, involving data collection through observation, interviews, and questionnaires. Data analysis in this research included validity testing, reliability testing, classical assumption testing, and multiple linear regression analysis. The research results indicate that the interpersonal communication of employees with customers and the quality of service provided have a partial impact on Customer Satisfaction at Hotel Front One Inn Kediri. This is shown by the significance value below 0.05. Simultaneously, these variables are known to have an impact on customer satisfaction, with an influence of 27.3%. Hotel Front One Inn Kediri should provide training to its employees on effective communication with customers and how to provide the best service to customers, as it is evident that interpersonal communication and service quality have an impact on customer satisfaction.

Sifahudztahanina Sifahudztahanina; Moeljono Moeljono; Aep Saeafullah

Jurnal Publikasi Ekonomi dan Akuntansi 2023 Asosiasi Riset Ekonomi dan Akuntansi Indonesia

The aim of this research is to examine the analysis of the influence of service quality, product quality, location and price perception on consumer satisfaction at the Mang Khalim grated coconut stall located in the Ngampel Kendal traditional market. Previous research obtained different consumer satisfaction results. Therefore, this research aims to review previous researchers regarding consumer satisfaction. This research had 98 respondents from consumers of Mang Khalim grated coconut stalls using the Snowball Sampling technique. The analysis method in this research uses the SmartPLS 3.0 tool. The results of this research show that service quality and price perception have a negative and insignificant influence on consumer satisfaction. Meanwhile, product quality and location have a very positive influence but do not have a significant influence on consumer satisfaction.

Muhammad Imron Hamzah

Jurnal Publikasi Ekonomi dan Akuntansi 2023 Asosiasi Riset Ekonomi dan Akuntansi Indonesia

This research aims to find out whether work discipline and quality of public services influence public satisfaction at the Bungah sub-district office, Gresik district. This research uses primary data by distributing questionnaires to all employees. The population used is people who provide services at the Bungah sub-district office. The analysis technique used is multiple linear regression analysis. The results obtained are that work discipline has a positive and significant effect on community satisfaction at the Bungah sub-district office, Gresik district. and service quality has a positive and significant effect on community satisfaction at the Bungah District office, Gresik Regency.

Misdawati Misdawati; Nopalina Suyanti Damanik

Jurnal Ventilator: Jurnal riset ilmu kesehatan dan Keperawatan 2023 Stikes Kesdam IV/Diponegoro Semarang, Indonesia

Service quality can be measured by comparing perceptions between the expected service and the service received and felt by the patient. Patient satisfaction is the level of patient feelings after comparing with his expectations. If a patient is satisfied with the value provided by a product or service, it is very likely that they will become a customer for a long time. The aim of this research is to analyze the relationship between service quality in the registration section and patient satisfaction for pregnant women at the Highlands Assistant Health Center, Highlands District, Binjai City in 2023. The type of research used in this study is analytical with a cross-sectional approach with the research sampling technique being non-probability sampling. or non-random sampling was carried out at PMB Tuti Khairina, Serdang Bedagai Regency with a sample of 32 KF 1 post partum mothers from February to May 2023. The results of the chi-square test obtained a p value = 0.001 (p <0.05). This means that there is The Relationship between Early Initiation and the Smooth Expenditure of Breast Milk in Post Partum KF 1 Mothers in PMB Tuti Khairina Serdang Bedagai Regency in 2023    

Sri Heneng Prasastono; Mohammad Hidayatul Holili

Jurnal Nuansa : Publikasi Ilmu Manajemen dan Ekonomi Syariah 2023 Asosiasi Riset Ilmu Manajemen Kewirausahaan dan Bisnis Indonesia

The problem with  Dony Computer is that sales transactions still use a manual system using ledgers for each recording, so that errors often occur which will cause losses for Dony Computer and inefficient reporting to shop owners. The aim of designing a sales information system is to make it easier for the administration to process existing data. Application tools that have been created with PHP and a MySQL database can provide a smooth process for inputting and storing data and reports provided to shop owners. By using a system development method, namely the System Development Life Cycle. The results of this research create a sales application design that can make it easier for stores to collect data on goods and sales data to make it better and more accurate. Apart from that, the level of effectiveness of this application is quite high as seen from customer satisfaction with a good and fast transaction process.

Shafira Syakhnur; Andry Stephanie Titing; Hendrik Hendrik

Journal Economic Excellence Ibnu Sina 2023 STIKes Ibnu Sina Ajibarang

This study aims to determine: (1) The effect of service quality on customer satisfaction in the Reza Salon Wedding Organization service business in Kolaka Regency, (2) The effect of price perceptions on customer satisfaction in the Reza Salon Wedding Organization service business in Kolaka Regency. This study uses a quantitative method approach. Collecting data in this study using literature, observation, questionnaires and documentation. The population in this study amounted to 2843 people with a sample of 351 Reza Salon customers in this study. Testing the research instrument using the validity test and reliability test with SPSS. The data analysis technique used in this study is the measurement model test (outer model) and the structural model test (inner model) with Smart PLS. Based on the results of the study it is known that the first hypothesis, there is a positive and significant influence between the constructs of service quality variables on customer satisfaction in the Reza Salon Wedding Organization service business in Kolaka Regency. The second hypothesis, there is a positive and significant influence between the constructs of service quality variables on customer satisfaction in the Reza Salon Wedding Organization service business in Kolaka Regency.

Ardelia Ratnadewati; Lis Setyowati

Global Leadership Organizational Research in Management 2023 STIKes Ibnu Sina Ajibarang

This research aims to analyze the influence of service quality and student satisfaction on profitability at STIE Pemuda Surabaya. The research method used is a quantitative method through distributing questionnaires, with a population of 426 and a sample of 100 respondents, based on the Slovin formula. This type of research uses quantitative research. The analysis techniques used in this research are descriptive statistical analysis, classical assumption testing, multiple linear regression analysis, and hypothesis testing. This shows that the size of the quality of campus services has an effect on profitability. Meanwhile, student satisfaction does not have a partially significant effect on profitability. This shows that the lower student satisfaction, the lower the profitability will be. Meanwhile, service quality and student satisfaction simultaneously have a positive effect on profitability.

Ati Nurmaulida, Lina; Lilis Sugi Rahayu Ningsih

JURNAL EKONOMI BISNIS DAN MANAJEMEN (JISE) 2023 CV. ALIM'SPUBLISHING

The decision to subscribe to the internet network at PT. Garuda Media Telematics, consumers consider product quality and ratings to get satisfaction. The company uses a cable network system (Fiber Optic) which has a speed compared to ordinary cable, which means that it can transfer data at high speed and the cost of installation and operation is relatively low. The method used in this study is a quantitative research method. The population used was 100 respondents, then the number of samples used in this study were 80 customers in 1 hamlet area using nonprobability sampling technique. The collection of data used in this research are observation, interviews, documentation, and questionnaires. Data analysis techniques using data quality test, classic assumption test, multiple linear regression analysis and hypothesis testing. The results of this study indicate that: (1) Product quality has no positive and significant effect on customer satisfaction at PT. Garuda Media Telematics Kec. With. (2) Customer Value indicates a positive and significant influence on customer satisfaction at PT. Garuda Media Telematics Kec. With. (3) Product Quality and Customer Value indicate that simultaneously have a positive and significant effect on customer satisfaction PT. Garuda Media Telematics Kec. Bareng.   Keywords: Product Quality, Customer Value, and Customer Satisfaction

Al ‘ izzahtu Amalia; Lik Anah

JURNAL EKONOMI BISNIS DAN MANAJEMEN (JISE) 2023 CV. ALIM'SPUBLISHING

This study aims to determine the effect of leadership and work environment on employee job satisfaction at CV Hastaningrat Jombang. The method used in this study is a quantitative research method. The population in this study were 36 respondents. The sampling technique is to use a saturated sample technique which makes the entire popuilation as a samplei. Thei reisuilts of thei stuidy show that: (1) Leiadeirship partially has a positivei and significant eiffeict on job satisfaction variableis at CV Hastaningrat Jombang, (2) Work einvironmeint has a significant eiffeict on job satisfaction variableis at CV Hastaningrat Jombang, (3) Leiadeirship and work einvironmeint simuiltaneiouisly havei an eiffeict significant to thei job satisfaction variablei at CV Hastaningrat Jombang

Anisa Fitri; Dewi Indah Mulyani; Nur Afrida

Journal Economic Excellence Ibnu Sina 2023 STIKes Ibnu Sina Ajibarang

This study aims to determine the effect of service quality, customer satisfaction and loyalty on income at the JNE Umar Ar-Rasyid Brebes delivery service. The variables of this research are service quality, satisfactiion, costomer loyalty and income. The sample of this research is 100 respondents. This type of research is quantitative. The result of the F test concluded that service quality, costomer satisfaction and loyalty simultaneously have a significant effect on income because the value of Fcount>Ftable or 57.789>2.70 has a significance value of 0.000<0.05. The result of the T (Partial) test for service quality have a significant effect on income because the value of tcount>ttable or 3.808>1.984 with a significance value of 0.000<0.05. Satisfaction has no significant effect on income because the value of tcount>ttable  or 1.874<1.984 ang a significance value of 0.064>0.05. Costomer loyalty has a significant effect on income because the value of tcount>ttable or 3.357>1.984 and a significance value of 0.001<0.05.

Lalu Izam Hikmawan; Ismunandar Ismunandar

Jurnal Manajemen dan Ekonomi Kreatif 2023 Universitas Kristen Indonesia Toraja

In the city of Bima itself, more precisely in Raba Dompu, Rasa Nae Barat subdistrict, modern market growth has increased very rapidly and competition is very rapid, especially for cafes that have similar products. The increasing number of competitors means that customers have many choices to get products that meet their expectations so that as a result of this condition consumers are more careful and smart when dealing with the products being launched. This is also felt by the starting cafe in the city of Bima, which continues to innovate day by day the products it offers to consumers. Perceived value is one of the factors to support the company to run smoothly, not only that, consumer satisfaction also influences the consumer's repurchase decision, the superiority of the product is known to consumers and can make consumers interested in trying it and then getting satisfaction from it. that product.

Khairul Ihsan; Amren Rahul Satria Harianja; M. Fahreza

Jurnal Teknik dan Teknologi Indonesia (JTTI) 2023 PT. Arsil Reka Engineering

Vidio application is a video streaming application platform that finds many interesting features. The Vidio application has several advantages and disadvantages, which can be seen in user comments on this application in the playstore. It is necessary to analyze the level of user satisfaction with the Vidio application. The data collection technique uses task scenarios and through the SUS questionnaire distributed to users of the Vidio application, to collect and analyze data on user satisfaction with the Vidio application. The method used to analyze the data is using the Usability Testing method. The results of the evaluation on the Vidio application show an efficiency value of 89% in the efficiency aspect, the memorability aspect has a good memory level, the learnability aspect shows an effectiveness value of 97%, and in the satisfaction aspect the Vidio application gets a range of f values

Yeli Yikwa; Catrina Yunita Wenda; Gita Sugiyarti

Jurnal Riset sosial humaniora, dan Pendidikan (Soshumdik) 2023 LPPM Universitas 17 Agustus 1945 Semarang

Leadership style, motivation and job satisfaction are part of the factors which affects performance. The purpose of this study is to determine the effect leadership style and motivation on performance through job satisfaction as an intervening variable. This research is also intended to determine the effect of style leadership and motivation on performance through job satisfaction as a variable intervene directly and indirectly. This research is done to 50 employee respondents of Prima SR Hotel & Convention Yogyakarta. Method the research used is a quantitative method using statistical and descriptive analysis. The results of this study are (1) There is an influence of leadership style significant positive effect on job satisfaction. (2) there is a stylistic influence leadership has a significant positive effect on performance. (3) there is influence positive and significant work motivation on job satisfaction. (4) there is influence positive and significant work motivation on performance. (5) there is an influence positive and significant job satisfaction on performance. (6) the influence is not direct leadership style on employee performance through job satisfaction greater than the direct influence of leadership style on performance employees (7) the direct effect of motivation on employee performance is greater rather than the indirect influence of motivation on employee performance through job satisfaction.

Muhamad Zulfan Naufal Sugiarto; Cece Rakhmat; Arga Sutirsna

Ebisnis Manajemen 2023 Fakultas Ekonomi & Bisnis, Universitas Nusa Nipa

This study aims to determine the effect simultaneously or partially of leadership style variables and job satisfaction on employee productivity employees bordir company CV. Nuri Kota Tasikmalaya. The method of this research used the quantitative. The analysis method used multiple regression. Approach data collection in this research from the questionnaire to 43 respondens, and use measurement technique likert scale. The results of the analysis show that leadership style and job satisfaction simultaneously have a positive and significant effect on employee productivity. Partially the leadership style show a positive and significant effect on employee productivity. Partially the job satisfaction show a positive and significant effect on employee productivity.

Lia Ika Prawati; Nur Aini Anisa

Jurnal Ekonomi, Bisnis dan Manajemen (EBISMEN) 2023 FEB Universitas Maritim Semarang

Prawati Ika Lia 1961201047 Sekolah Tinggi Ilmu Ekonomi Pemuda Advisor Anisa Nur Aini S.PD,. M.P.D The Impact of Personal Relationships on Job Satisfaction at CV Permata Jaya. This research was conducted to see the impact of personal relationships on job satisfaction at Cv Permata Karya Jaya. Researchers use quantitative techniques. Quantitative research, the sampling technique in this study is a saturated sample, all employees 64 workers from all departments as a sample. The results of the study show that personal relationships (X) have a significant effect on job satisfaction (Y). In this case it proves that one way to increase employee satisfaction is by providing good interpersonal relationships. With good relationships and interactions, job satisfaction is created.