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This study aims to analyze the level of student satisfaction in paying tuition fees (UKT) through the BRImo application at Universitas Negeri Gorontalo. The research applies the service quality (SERVQUAL) framework, which consists of five dimensions: tangibles, reliability, responsiveness, assurance, and empathy. A qualitative descriptive approach was employed, with data collected through in-depth interviews, direct observations, and documentation. Participants included students who actively use the BRImo application for UKT payments as well as staff responsible for tuition management. Data analysis followed a systematic process involving data reduction, data display, and drawing conclusions to ensure accuracy and clarity of findings. The results indicate that using the BRImo application for tuition payment offers significant convenience and efficiency, allowing students to complete transactions without physically visiting the university payment office. Despite these benefits, several challenges were identified, including failed transactions, delays in payment confirmation, and suboptimal responses from customer service staff. Overall, the study concludes that student satisfaction with tuition payments via BRImo is considered fairly good. Nevertheless, improvements in reliability and responsiveness are recommended to further enhance the user experience and optimize the quality of service provided.  

Advances in information and communication technology have encouraged governments to integrate digital systems into public service delivery through e-government initiatives. In Riau Province, the Riau application at the Soeman H.S. Library exemplifies this implementation. This study examines how the Riau application enhances the effectiveness and efficiency of public services within the library. Using a descriptive qualitative method, data were collected through interviews, observations, and documentation. Findings show that the application provides convenient online access to library information and services. However, challenges remain, including limited financial resources, dependence on external parties, and insufficient feature development to meet user needs fully. These findings underscore the importance of strengthening institutional capacity, improving infrastructure, and formulating strategic plans to sustain digital library services. In line with Indonesia’s 1945 Constitution, regional governments possess autonomy to manage local affairs, aiming to improve public welfare through enhanced services, community empowerment, and civic participation while promoting regional competitiveness with attention to equity and democratic values. Following Presidential Instruction No. 3 of 2003, digital governance transformation is necessary to reduce bureaucratic barriers, integrate workflows, and support inter-institutional collaboration.

This study aims to analyze the implementation of digital recruitment, including its supporting and inhibiting factors, as well as the challenges faced in its application at PT Sumber Abadi Karya. This research employs a qualitative approach using a case study method. Data were collected through semi-structured interviews, observation, and documentation involving key informants such as the General Manager, HR staff, and administrative personnel. Data analysis was conducted using the Miles and Huberman interactive model, while data validity was ensured through source and technique triangulation. The findings indicate that digital recruitment implementation remains partial and not yet fully integrated. Digitalization has been applied mainly in administrative aspects such as job vacancy dissemination and applicant data recording, while core selection processes are still conducted manually. Supporting factors include managerial awareness, organizational policies, and ease of data management, whereas inhibiting factors involve system limitations, human resource readiness, and low applicant response through digital platforms. The main challenges lie in system integration, workforce adaptation, and organizational culture transformation. Therefore, a structured and gradual implementation is required to enhance the effectiveness of recruitment processes sustainably.

Pre-Conference and Post-Conference are part of the direction function in nursing management which play an important role in maintaining communication and coordination. However, their implementation in the Al-Ghifari Room at the Islamic Hospital Jakarta Sukapura has not run optimally. This scientific work aims to determine the application of Pre Conference and Post Conference in improving nursing care. The method used is an implementation study with a Plan of Action (POA) approach through education, roleplay and mentoring during January 15-17 2026. Data collection was carried out through observation and interviews. The implementation results show an increase in Pre Conference and Post Conference implementation from 50% on the first day to 83% on the third day. This shows that implementing Pre Conference and Post Conference in a structured manner can improve communication and coordination between nurses. It can be concluded that the implementation of the Pre Conference and Post Conference in the Al Ghifari room at the Islamic Hospital Jakarta Sukapura has increased.

This study starts from the observation that Christian education is still often delivered in a one-way, top-down manner. As a result, learners are less actively engaged in understanding their faith and social lives. Paulo Freire’s ideas on critical education offer an approach that emphasizes dialogue, participation, and social change. This study aims to examine Christian educational theology through Freire’s perspective and to explore how his ideas can be applied in learning processes. A qualitative approach was used, employing library research methods—reading, note-taking, and analyzing written sources related to Freire’s thought and Christian educational theology. The findings indicate that Freire’s approach can shift education from teacher-centered to learner-centered. Learning becomes more dialogical, encouraging critical thinking and deeper understanding of reality. Christian education then focuses not only on knowledge of faith but also on character development and spiritual life. Consequently, Christian education should be developed to be more open, participatory, and dialogical through activities such as group discussions, open Q&A sessions, and faith reflection. This enables learners to grow in faith while developing stronger social awareness. Future research is recommended to study the direct application of Freire’s ideas in Christian educational institutions.

Teacher professionalism is a key factor in improving the quality of education, especially in the context of rapid changes that demand continuous competency development. Therefore, sustainable professional development for teachers has become an essential need. This article aims to examine strategies for developing teacher professionalism through reflection and the implementation of best practices in learning. The method used is a literature study with a descriptive qualitative approach, by analyzing various sources such as scientific journals, books, and relevant articles. The results show that reflection plays an important role as a means of self-evaluation that helps teachers continuously improve the quality of learning, while best practices provide concrete examples of effective and innovative teaching practices. Reflection enables teachers to identify strengths and weaknesses in their instructional processes, thereby encouraging continuous improvement and adaptive teaching strategies. Meanwhile, best practices serve as a reference for implementing evidence-based and student-centered learning approaches that can enhance classroom engagement and learning outcomes. The integration of reflection and best practices is proven to strengthen teachers' competencies holistically by combining critical self-assessment with proven pedagogical strategies. This synergy also supports collaborative learning among educators and encourages the sharing of effective teaching experiences. Thus, sustainable teacher professional development can be achieved through the consistent application of these strategies, ultimately contributing to improved educational quality and more effective learning environments in schools.

The increasing use of mobile applications in the retail industry has generated a large volume of user reviews that contain valuable insights regarding customer experience and service quality. However, the unstructured nature of these reviews requires an automated approach to extract meaningful patterns efficiently. This study aims to perform sentiment analysis on user reviews of the Indomaret Poinku application by integrating lexicon-based labeling with machine learning classification. A total of 10,000 reviews were collected from Google Play Store and processed through a series of text preprocessing steps, including cleaning, case folding, normalization, tokenization, stopword removal, and stemming. Sentiment labeling was performed using the Indonesian Sentiment Lexicon (InSet), producing three sentiment classes: positive, negative, and neutral. The labeled data were vectorized using CountVectorizer and classified using two algorithms: K-Nearest Neighbors (KNN) and Random Forest (RF). Evaluation results show that Random Forest outperforms KNN, achieving an accuracy of 82.5%, compared to 69% for KNN. Random Forest demonstrates superior performance in handling high-dimensional sparse text features and yields more stable predictions across sentiment classes. This study contributes to the growing body of research on Indonesian sentiment analysis by demonstrating the effectiveness of combining lexicon-based labeling with ensemble learning methods, offering practical implications for developers seeking to improve the quality and user satisfaction of digital retail applications.

Pesatnya perkembangan teknologi informasi mendorong terjadinya digitalisasi di berbagai bidang usaha, termasuk pada layanan jasa cuci sepatu. Penggunaan aplikasi mobile menjadi salah satu alternatif untuk meningkatkan kualitas layanan, efisiensi operasional, serta kemudahan akses bagi pelanggan. Namun demikian, keberhasilan sebuah aplikasi tidak hanya bergantung pada fungsi yang dimiliki, tetapi juga pada kualitas desain antarmuka (User Interface/UI) dan pengalaman pengguna (User Experience/UX) yang mampu memberikan kenyamanan dan kemudahan dalam penggunaan. Tujuan dari penelitian ini adalah merancang desain UI/UX pada aplikasi mobile layanan cuci sepatu OurShoes agar lebih mudah dipahami, menarik, dan efisien digunakan. Metode yang diterapkan adalah Design Thinking yang meliputi tahapan empathize, define, ideate, prototype, dan testing. Hasil yang diperoleh berupa rancangan antarmuka aplikasi mobile dengan fitur utama seperti halaman login dan registrasi, pemesanan layanan, sistem pembayaran, notifikasi status pesanan, serta pengelolaan profil pengguna. Rancangan ini diharapkan dapat meningkatkan kualitas pengalaman pengguna, mempermudah proses transaksi, serta membantu pelaku usaha dalam mengelola layanan secara lebih efektif dan efisien. Dengan demikian, aplikasi ini berpotensi menjadi solusi digital yang mendukung pengembangan usaha cuci sepatu di era modern.

Pre-Conference and Post-Conference are part of the direction function in nursing management which play an important role in maintaining communication and coordination. However, their implementation in the Al-Ghifari Room at the Islamic Hospital Jakarta Sukapura has not run optimally. This scientific work aims to determine the application of Pre Conference and Post Conference in improving nursing care. The method used is an implementation study with a Plan of Action (POA) approach through education, roleplay and mentoring during January 15-17 2026. Data collection was carried out through observation and interviews. The implementation results show an increase in Pre Conference and Post Conference implementation from 50% on the first day to 83% on the third day. This shows that implementing Pre Conference and Post Conference in a structured manner can improve communication and coordination between nurses. It can be concluded that the implementation of the Pre Conference and Post Conference in the Al Ghifari room at the Islamic Hospital Jakarta Sukapura has increased.

Penerapan sistem manajemen kinerja karyawan di PT Pos Indonesia, khususnya pada Divisi Human Capital Development, sebelumnya masih mengandalkan sistem manual berbasis spreadsheet. Proses manual ini rentan terhadap kesalahan manusia (human error), ketidakkonsistenan data, serta ketidakefisienan dalam pemantauan metrik kinerja individu. Penelitian ini bertujuan untuk mendigitalisasi proses manajemen kinerja dengan mengembangkan sistem berbasis web bernama IHSAN POS (Performance Management System) guna memfasilitasi pengelolaan data yang terintegrasi dan real-time. Penelitian ini menggunakan pendekatan Research and Development (R&D) yang berfokus pada pengembangan frontend menggunakan React JS, dengan perancangan sistem dimodelkan melalui Data Flow Diagram (DFD) dan Business Process Modeling and Notation (BPMN) untuk memastikan alur data yang terstruktur. Pengembangan sistem ini secara spesifik ditujukan bagi segmen Tenaga Kerja Profesional Perusahaan (TKPP) dengan mengintegrasikan Nilai Kinerja Individu (NKI) dan Objectives and Key Results (OKR). Hasil penelitian menunjukkan bahwa antarmuka frontend yang dikembangkan mampu memungkinkan pengguna untuk mengelola profil pribadi, kontrak kerja, serta memantau nilai kinerja secara transparan, sementara integrasi sistem dengan backend melalui Application Programming Interface (API) memastikan pengolahan data berjalan secara otomatis. Implementasi IHSAN POS secara signifikan mentransformasi alur kerja evaluasi kinerja manual menjadi alur kerja digital yang efisien, mengurangi kesalahan administratif, serta memberikan dasar bagi pemberian insentif perusahaan yang objektif berbasis kinerja.

Penelitian ini bertujuan mengembangkan aplikasi simulasi matematika dasar berbasis Android sebagai media pembelajaran interaktif bagi siswa sekolah dasar. Penelitian dilatarbelakangi oleh rendahnya keterlibatan siswa dan kesulitan siswa dalam memahami konsep aritmatika dasar melalui metode pembelajaran konvensional. Aplikasi dirancang dengan mengintegrasikan modul latihan, permainan edukatif dengan tingkat kesulitan bertahap, serta sistem penghargaan berbasis pencapaian untuk meningkatkan motivasi dan minat belajar siswa. Proses pengembangan menggunakan metode Waterfall yang meliputi tahapan analisis kebutuhan, perancangan sistem, implementasi, pengujian, dan penerapan aplikasi. Pengembangan aplikasi dilakukan menggunakan Android Studio dan bahasa pemrograman Java, sedangkan SQLite digunakan sebagai media penyimpanan data lokal. Validasi fungsional dilakukan melalui Black Box Testing untuk memastikan seluruh fitur aplikasi berjalan sesuai kebutuhan sistem. Siswa sekolah dasar dilibatkan sebagai responden untuk mengevaluasi tingkat kegunaan dan kesesuaian aplikasi sebagai media pembelajaran. Hasil penelitian menunjukkan bahwa aplikasi dapat berfungsi dengan baik pada perangkat Android serta memberikan kontribusi positif dalam meningkatkan pemahaman aritmatika dan motivasi belajar siswa.

King Royal Hotel Restaurant still applies manual sales transaction recording, causing data management and revenue report preparation to be less than optimal. This study aims to design and implement a Flutter-based sales and revenue reporting application that utilizes local storage as a data storage mechanism on the device. The system development method used is the Waterfall method, which includes the stages of requirements analysis, design, implementation, testing, and maintenance. The application was developed using the Flutter framework with the Dart programming language and utilizes the shared_preferences and hive packages for local data management on the device without requiring an internet connection or external database server. In addition, the application is designed to be easy for restaurant employees to use in recording daily transactions more quickly and accurately. Testing was conducted using the Black Box Testing method, which showed that all application features functioned according to functional requirements. The results of the study indicate that the Flutter-based application with a local storage approach is capable of improving transaction recording efficiency and generating revenue reports automatically at King Royal Hotel Restaurant.

This study analyzes the implementation of public service innovation through the E-TTSP application at the Investment and One-Stop Integrated Services Agency (DPMPTSP) of Banten Province. Using a descriptive qualitative method, data were collected through interviews, observation, and document analysis. The results show that this digital system has significantly improved service quality and efficiency. Processing time was reduced from 7–14 days to only 2–5 days, while bureaucratic procedures were simplified. The system also enhances transparency, accountability, and accessibility, allowing users to apply online without visiting the office. Consequently, the investment climate improved, marked by a 28% increase in permit applications and a 35% rise in investment value within two years. However, challenges remain, including uneven network infrastructure, low digital literacy, and limited human resource capacity. It is recommended to improve infrastructure, provide continuous training, and intensify socialization. In conclusion, E-TTSP has delivered tangible benefits, yet sustainable development is necessary to ensure equal and optimal services for all.

This study aims to examine the application of artificial intelligence (AI) in learning to write scientific papers and its impact on the level of originality of students in the Indonesian Language and Literature Education Study Program (PBSI) Semester VI at Bina Bangsa University. This study uses a qualitative method with a descriptive approach, which was conducted through reference searches and interviews with 30 of the total 35 students. The results of the study indicate that AI is utilized functionally as an aid in the writing process, such as compiling outlines, paraphrasing, developing ideas, and reviewing writing. Based on the interview results, the use of AI platforms is dominated by Chat GPT at 50%, followed by Perplexity at 27%, and Gemini.ai at 23%. These findings indicate that students do not rely on a single platform, but rather utilize various technologies adaptively according to their needs. In terms of discussion, the use of AI has a positive impact in the form of improved writing quality, time efficiency, development of creative ideas, increased digital literacy, and the provision of instant feedback. However, there are also challenges that arise, such as the potential for decreased originality, dependence on AI, the risk of violating academic ethics, information bias, and data privacy issues. Therefore, AI should be used as a tool, not a substitute for students' critical thinking skills. This research emphasizes the importance of using AI wisely, critically, and responsibly so that students can produce original, high-quality, and integrated scientific work in the digital age.

Pengolahan nilai akademik di sekolah dasar masih banyak dilakukan secara manual menggunakan buku nilai atau aplikasi sederhana seperti spreadsheet, sehingga menimbulkan ketidakefisienan, duplikasi data, dan tingginya risiko kesalahan pencatatan. Penelitian ini bertujuan untuk mengembangkan sistem pengolahan nilai akademik berbasis web dengan mengimplementasikan framework Laravel dan metode Agile. Penelitian ini menggunakan pendekatan mixed method, yaitu pengumpulan data kualitatif melalui observasi dan wawancara, serta evaluasi kuantitatif melalui pengujian sistem. Proses pengembangan sistem mengikuti tahapan Agile yang meliputi analisis kebutuhan, perancangan sistem, implementasi, dan pengujian secara iteratif. Sistem dibangun menggunakan bahasa pemrograman PHP dengan framework Laravel serta basis data MySQL. Hasil penelitian menunjukkan bahwa sistem yang dikembangkan mampu meningkatkan efisiensi, akurasi, dan kecepatan dalam pengolahan data akademik, khususnya pada proses input nilai, pengelolaan data, dan pembuatan laporan otomatis. Pengujian menggunakan black box testing menunjukkan bahwa seluruh fitur sistem berjalan dengan baik. Penelitian ini memberikan kontribusi berupa solusi yang terstruktur dan fleksibel dalam pengelolaan data akademik serta mendukung transformasi digital di bidang pendidikan.

Penelitian ini bertujuan: (1) mengembangkan sistem input nilai kinerja karyawan agar lebih akurat dan efisien; (2) merancang Entity Relationship Diagram (ERD) dan struktur basis data untuk mendukung pengolahan data karyawan; serta (3) membangun backend sistem dengan autentikasi dan otorisasi berbasis peran. Ruang lingkup mencakup pengelolaan data kinerja individu yang sebelumnya dilakukan secara manual menggunakan spreadsheet dan rentan terhadap kesalahan input. Metode yang digunakan meliputi pengumpulan data kinerja kuartal kedua, perancangan ERD, serta pengembangan backend web application IHSAN POS menggunakan JavaScript dan framework Express yang terintegrasi dengan PostgreSQL, DBeaver, dan Prisma ORM. Implementasi keamanan dilakukan melalui middleware validasi input, sanitasi data, perlindungan dari serangan SQL injection dan XSS, serta pengelolaan sesi menggunakan enkripsi JWT (JSON Web Token). Sistem yang dikembangkan mencakup enam fitur terintegrasi: Halaman Login, Halaman Profil, Formulir Edit Profil, Halaman Nilai Kinerja Individu dan Kontrak Kerja, Formulir Kontrak Kerja, serta Pratinjau Surat Kontrak Kerja. Hasil pengembangan menunjukkan bahwa sistem backend yang dibangun mampu meningkatkan efisiensi proses evaluasi kinerja, memperbaiki integrasi data, serta mempermudah validasi dan pelaporan secara digital dan terstruktur. Kesimpulannya, pengembangan sistem ini memberikan kontribusi signifikan dalam peningkatan efisiensi, akurasi, dan transparansi evaluasi kinerja karyawan, serta mendukung pengambilan keputusan strategis terkait insentif dan pengembangan karier pegawai.

Absensi karyawan merupakan aspek penting dalam manajemen sumber daya manusia yang memengaruhi disiplin kerja serta akurasi administrasi dalam suatu organisasi. PT. Bahtera Komunikasi Kreatif saat ini masih menggunakan sistem absensi berbasis sidik jari yang belum terintegrasi dengan pengelolaan cuti seperti izin, cuti sakit, dan work from home (WFH), sehingga proses pencatatan dan pelaporan masih dilakukan secara manual dan berpotensi menimbulkan keterlambatan serta kesalahan administrasi. Penelitian ini bertujuan untuk merancang dan mengembangkan sistem manajemen absensi dan cuti karyawan berbasis web yang lebih fleksibel, terintegrasi, dan mudah diakses. Metode penelitian yang digunakan meliputi observasi, wawancara, tinjauan pustaka, dan kuesioner, dengan pendekatan pengembangan sistem menggunakan model Software Development Life Cycle (SDLC) metode Waterfall. Sistem diimplementasikan menggunakan PHP Native, MySQL, serta teknologi web seperti HTML, CSS, JavaScript, dan Bootstrap, dengan dukungan HTML5 Geolocation API dan fitur kamera untuk validasi kehadiran. Pengujian sistem dilakukan menggunakan Black Box Testing dan User Acceptance Testing (UAT) untuk memastikan fungsi sistem berjalan dengan baik serta dapat diterima oleh pengguna. Hasil penelitian menunjukkan bahwa sistem mampu meningkatkan efisiensi, akurasi data, serta mempermudah monitoring dan pelaporan secara real-time dengan nilai UAT sebesar 4,45 yang termasuk kategori sangat baik. Selain itu, sistem yang dikembangkan juga mampu mengurangi ketergantungan pada proses manual serta meningkatkan transparansi dalam pengelolaan data kehadiran karyawan, sehingga dapat mendukung peningkatan kinerja operasional perusahaan secara keseluruhan.

National milkfish aquaculture production in 2024 reached 792,864 tons, highlighting the strategic role of this commodity in supporting the economy of coastal communities. central java,as one of the main contributors, has significant potential for pond development, including in Ujungwatu Village, Jepara Regency. However, pond management still faces challenges regarding human resource (HR) quality and the optimal utilization of technology. This community service program aims to enhance students’ capacity through outreach and training on Internet of Things (IoT)-based milkfish pond development as an effort to strengthen HR at the Sidomaju 2 SME. Implementation methods include the stages of observation and problem identification, work program planning, WebGIS design, IoT outreach and implementation, and evaluation. The materials covered included an introduction to IoT concepts based on ESP8266, pond monitoring, milkfish feed management, and the implementation of WebGIS as a digital mapping system for the Kalingga milkfish ponds.The activity was attended by 20 students from MA NU Ujungwatu and was conducted in a participatory manner through experiential learning. The results of the activity demonstrated an increase in students’ understanding of the application of technology in milkfish farming, as well as heightened awareness of the importance of efficient and sustainable pond management. The main output of the program is the Kalingga Milkfish Pond WebGIS, which can be utilized as a digital medium for education and monitoring of pond areas. This program contributes to improving students’ technological literacy while supporting the strengthening of pond operational systems based on digital innovation.

The development of information technology encourages public service agencies to improve the quality of service through the use of integrated information systems. PERUM DAMRI Ende as a provider of passenger transportation services, still faces problems in delivering information on schedules, routes, fares, and vehicle data management that has not been optimally integrated, thus causing uncertainty for service users. This study aims to design and build a Passenger Transport Vehicle Information System at PERUM DAMRI Ende to improve fleet data management efficiency, route scheduling, and customer information access. The research method used is a case study with a qualitative descriptive approach. System development is carried out using the Waterfall method, which includes the stages of needs analysis, system design, implementation, testing, and maintenance. The system is built as a web-based application using the PHP programming language and a MySQL database, and tested using the Black-Box Testing method. The results of the study are expected to help PERUM DAMRI Ende manage vehicle and schedule data more effectively, improve service quality, and provide the public with greater convenience in obtaining passenger transportation information.

The postpartum period is a vulnerable phase often accompanied by lactation problems, particularly ineffective breastfeeding and discomfort due to breast engorgement. These conditions may reduce maternal comfort, inhibit the let-down reflex, and increase the risk of failure in exclusive breastfeeding. Therefore, safe, practical, and comprehensive non-pharmacological nursing interventions are needed. This Final Nursing Project aims to describe the implementation of cabbage leaf compresses combined with breastfeeding education to improve maternal comfort and enhance breast milk flow in postpartum mothers. This study employed a case study method using a nursing care approach involving two postpartum mothers who experienced ineffective breastfeeding and discomfort due to breast engorgement. The interventions were provided for three days and included cabbage leaf compresses and education on breastfeeding techniques. Evaluation focused on breastfeeding ability, pain level, breast condition, maternal comfort, and milk production. The results showed improvement in breastfeeding ability, indicated by the mothers’ ability to correctly demonstrate proper positioning and latch-on techniques. Infants appeared calmer during feeding, and the duration of breastfeeding increased to approximately 10 minutes per breast. Pain scores decreased from 5 to 0–3, breast tension was reduced, and maternal comfort improved. It can be concluded that the application of cabbage leaf compresses combined with breastfeeding education is effective in improving breast milk flow and maternal comfort in postpartum mothers and can be recommended as an independent nursing intervention in maternity practice.