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Alifah Hani Nur Fatimah; Aliyul Karror; Alfin Fahmi; Rusdiana Navlia

Jurnal Manajemen dan Pendidikan Agama Islam 2026 Asosiasi Riset Pendidikan Agama dan Filsafat Indonesia

University libraries play a strategic role in supporting academic learning and research. This study aims to evaluate user perceptions of library service management at UIN Madura, focusing on five key dimensions: clarity of service information, effectiveness of staff coordination, organizational structure support, simplicity of service procedures, and consistency of orientation for new users. The study used a quantitative approach with a survey method. Data were collected through an online Google Form-based questionnaire distributed to active UIN Madura students from various study programs, resulting in 21 valid respondents from diverse academic backgrounds. Data analysis was conducted descriptively using frequency distribution and percentages. The results indicate that user perceptions of library governance are generally quite positive. The majority of respondents gave good ratings to the clarity of service information (85.7% agreed or strongly agreed), the effectiveness of staff coordination (81%), and the organizational structure support (90.5%). However, the new user orientation dimension received the lowest rating, with 23.8% of respondents disagreeing or strongly disagreeing. These findings indicate the need for a more systematic and sustainable strengthening of the library orientation program. Overall, the service management and governance of the UIN Madura library were assessed as quite good. However, improvements are still needed in the aspects of socialization and guidance for new users so that this university library service can function optimally in supporting the academic community.

Ravena Diyan Rezita; Anggun Amelia Contessa; Moelyaning Siwi; Mu’allimin Mu’allimin

Jurnal Manajemen dan Pendidikan Agama Islam 2025 Asosiasi Riset Pendidikan Agama dan Filsafat Indonesia

Customer satisfaction and loyalty are central issues in marketing management, as both play crucial roles in ensuring business sustainability amid increasing competition. Satisfied customers tend to make repeat purchases, provide positive recommendations, and build long-term relationships with the company. Therefore, understanding the factors that influence customer satisfaction and loyalty has become an important agenda for both academics and practitioners. This study aims to address two main questions: (1) What factors influence customer satisfaction? and (2) How does satisfaction contribute to the formation of customer loyalty? The method used is a literature review, selecting articles from various online databases such as ResearchGate, Academia, and open-access journals using the keywords customer satisfaction and customer loyalty. Of the 45 identified articles, 20 were selected for in-depth analysis. The review results reveal three main trends: first, service and product quality are the most consistent determinants of satisfaction; second, price, promotion, and brand image play significant roles; and third, customer trust is an essential variable that strengthens the satisfaction–loyalty relationship. Overall, satisfaction functions as the main mediating variable in the formation of customer loyalty.

Mariyatul Kiptiyah

Jurnal Manajemen dan Pendidikan Agama Islam 2025 Asosiasi Riset Pendidikan Agama dan Filsafat Indonesia

This study examines the crisis in teacher quality in the disruption era, caused by weak recruitment and selection systems that remain administrative, subjective, and lack transparency. The research aims to analyze the need for transforming recruitment and selection strategies toward a competency- and technology-based model as a solution to improve educational quality. This research employs a qualitative approach with a case study at MTs YPI Darul Huda Belitang OKU Timur. Data were collected through interviews, observations, and documentation, then analyzed descriptively using the Miles and Huberman interactive model. Data validity was tested through source and technique triangulation. The findings reveal that implementing competency- and technology-based recruitment systems, such as e-recruitment and online assessment, enhances objectivity, transparency, and efficiency in the selection process. This transformation strengthens teacher professionalism and improves the quality of educational institutions to become more adaptive to the challenges of the digital era.

Arwin H. Jamalu; Muh. Hasbi; Yinarti Hida

Jurnal Manajemen dan Pendidikan Agama Islam 2025 Asosiasi Riset Pendidikan Agama dan Filsafat Indonesia

The objectives of this study are (1) to describe how the principal of the school strives to improve the quality of teachers at Madrasah Aliyah Muhammadiyah in Gorontalo City. (2) To describe/characterize whether there are obstacles faced by the school principal in improving teacher quality at Muhammadiyah Senior High School in Gorontalo City. This research is classified as qualitative in nature, employing a descriptive approach. Data collection techniques include interviews, observations, and documentation. Data analysis is conducted in one stage, namely: Data verification or drawing conclusions. The research results show that the principal of Muhammadiyah Senior High School in Gorontalo City always strives to improve the quality of teachers at Muhammadiyah Senior High School in Gorontalo City by involving all teachers in training and education (DIKLAT) both offline and online. In this study, it can be seen that the challenges faced by the principal in improving teacher quality stem from the lack of adequate facilities and infrastructure, which can hinder the learning process and lead to a decline in educational quality. Since qualified teachers are the most critical factor in improving educational quality, it is essential to optimize educational facilities to support the learning process.  

Shila Radasahila; Ni Made Ida Pratiwi; Ayun Maduwinarti

Jurnal Manajemen dan Pendidikan Agama Islam 2025 Asosiasi Riset Pendidikan Agama dan Filsafat Indonesia

The advancement of information technology has shifted marketing strategies from conventional to digital platforms, with TikTok emerging as a key driver of modern consumer behavior, including impulse buying. This phenomenon is evident in the local perfume industry, such as SAFF & Co, which has successfully captured a significant market share through strong content strategies. This study aims to analyze thej nfluence of Content Marketing, Price Discount, and Online Customer Review on Impulse Buying of SAFF & Co perfume via the TikTok application in Surabaya. A quantitative associative approach was employed, using an online questionnaire distributed to 100 TikTok users who have purchased the product. The data were analyzed using multiple linear regression. The results indicate that Content Marketing and Price Discount have a positive and significant effect on Impulse Buying, while Online Customer Review does not show a significant partial effect. However, simultaneously, all three variables positively and significantly influence Impulse Buying. These findings imply that businesses can stimulate consumer impulse purchases through effective content and discount strategies, while the role of customer reviews still requires optimization to strengthen their psychological impact on consumer purchasing decisions in social media environments.

Sismawati Sismawati; Armida Armida; Idariyanti Idariyanti

Jurnal Manajemen dan Pendidikan Agama Islam 2025 Asosiasi Riset Pendidikan Agama dan Filsafat Indonesia

This study aims to identify and analyze the strategies implemented by the head of administration in improving the quality of administrative services at Madrasah Tsanawiyah Laboratorium, Jambi City. Improving the quality of institutional administrative services aims to support the overall quality of the madrasah. Based on national education standards set by the Ministry of Education and Culture, good school quality must also be reflected in the aspect of administrative services. Therefore, the leadership role of the head of administration is very important in designing and implementing strategies that support the achievement of the institution's vision and goals. This study uses a qualitative descriptive approach from an educational perspective. The main objectives of this study are to explore the process of strategic planning, implementation, strategy evaluation, and supporting and inhibiting factors in improving administrative services. Data collection was carried out through interviews, observations, and documentation. Data analysis techniques used include data reduction, data presentation, and verification, with data validity guaranteed through triangulation of sources, methods, and data. The results of the study indicate that the planning strategy used by the head of administration focuses on the principle of "the sooner the better," through friendly, innovative service, process simplification, service acceleration, and planning the use of ABK (Workload Analysis) guidelines. The strategy implementation is carried out in an integrated manner through regular meetings, active coordination with the head of the madrasah, the use of digital applications, and an effective work system. Evaluations are carried out daily by the head of the madrasah directly or online via WhatsApp, and using SWOT analysis to assess service progress. Supporting factors include staff training, open communication, and regular evaluations. Meanwhile, the main inhibiting factor is the shortage of administrative staff, which causes an excessive workload on the head of administration who also has teaching duties.

Mairoza Mairoza; Hesniati Hesniati; Ramadhani Adinda Salsabila; Wismanto Wismanto; Wira Ramashar

Jurnal Manajemen dan Pendidikan Agama Islam 2024 Asosiasi Riset Pendidikan Agama dan Filsafat Indonesia

Peran Muhammadiyah dalam perkembangan Islam di Nusantara, khususnya pada masa-masa awal masuknya agama tersebut. Muhammadiyah muncul sebagai organisasi modern di awal abad ke-20, memberikan kontribusi signifikan dalam transformasi sosial dan pendidikan di Indonesia. Melalui pendekatan inklusif, Muhammadiyah berhasil menyebarkan ajaran Islam secara damai dan merangkul berbagai kalangan masyarakat, serta membangun lembaga pendidikan dan pelayanan sosial, seperti sekolah dan rumah sakit. Selain itu, organisasi ini memperkenalkan konsep-konsep Islam yang moderat dan rasional, menjadikannya sebagai agen pembaruan yang relevan dengan perkembangan zaman. Tujuan penelitian ini untuk mengungkapkan Peran Muhammadiyah Pada Awal Mula Masa Islam di Nusantara. Metode penelitian yang digukan dalam penelitian ini adalah metode kualitatif, dengan menjadikan buku, majalah, artikel serta sumber lainnya baik yang bersifat offline atau online sebagai sumber data utama selain mewawancarai tokoh-tokoh muhammadiyah disekitar. Hasil penelitian ini menunjukkan bahwa peran Muhammadiyah tidak hanya dalam bidang dakwah, tetapi juga merambah kebidang pendidikan, juga dalam meningkatkan kesejahteraan masyarakat, yang menjadi kekuatan utama dalam perkembangan Islam di Nusantara.

Qulniyah Qulniyah; Robingun Suyud El Syam; Nur Farida

Jurnal Manajemen dan Pendidikan Agama Islam 2024 Asosiasi Riset Pendidikan Agama dan Filsafat Indonesia

Morals are a condition that is inherent in the human soul, which gives birth to actions. If this situation gives rise to good and commendable actions according to reason and Islamic law, it is called good morals. If the actions that arise are not good, they are called bad morals. The research carried out is included in the category of library research, library research is a type of research using literature (libraries) in the form of books, notes, or reports of relevant previous research results, to obtain answers and theoretical basis regarding the problem to be researched. The library method is a type of qualitative research method. Library study research is carried out by researchers to solve a problem that relies on an in-depth review of relevant library materials. The data sources used are primary data sources and secondary data sources. Data collection techniques used include documentaries and online data documentation. Data analysis techniques, content analysis and discourse analysis. From the research results it can be concluded that 1) To find out the values of moral education in the book Idhotun Nasyi’ in the work of Syekh Musthofa Al-Ghalayain. 2) to find out the relevance of moral education from the perspective of Sheikh Musthofa Al-ghalayain today.

Manzil Silsa Sabila; Intan Nurlaili Thoyyibah; Gesha Ayu Hanafiah; Qudwatun Hasanah; Rofiq Hidayat

Jurnal Manajemen dan Pendidikan Agama Islam 2024 Asosiasi Riset Pendidikan Agama dan Filsafat Indonesia

This study aims to identify and analyze the influence of using the Universitas Islam Negeri Kiai Haji Achmad Siddiq Jember (UINKHAS) website on the ease of access to information for students. Using a quantitative approach with a causal comparative research type, data were collected through online questionnaires from 30 students of the Islamic Education Management (MPI) study program at the Faculty of Tarbiyah and Teacher Training. The analysis results showed that all items in the questionnaire were valid and reliable. Classical assumption tests indicated no issues of normality, heteroscedasticity, and multicollinearity. Hypothesis testing through multiple linear regression indicated that the use of the UINKHAS website has a significant and positive effect on the ease of access to information, with a determination coefficient of 92.3%. These findings reinforce the importance of utilizing information technology to enhance the efficiency and effectiveness of information access in higher education.