Pengaruh Kualitas Pelayanan Food And Beverage Service Terhadap Kepuasan Pelanggan di Swiss-Bellhotel Ambon

Merlin Imelda Solemede ; Gilbert Alvin Rumalatu ; Fransiska J Pattiruhu
Jurnal Manajemen Pariwisata dan Perhotelan 📅 2023 Vol 1, No 4 🔗 DOI: 10.59581/jmpp-widyakarya.v1i4.1515
Abstract
This research aims to determine the influence of food and beverage service quality on customer satisfaction at Swiss-Bellhotel Ambon. There were 120 samples but 80 samples were used for processing. Data collection used a questionnaire with a Likert scale. The analytical method used in this research is a simple linear regression analysis method with the SPSS 26 application. The research results based on (t test) show that service quality has a significant effect on customer satisfaction with a significant value of 0.000<0.05 and obtained an Rsquare of 0.174% influenced by variables. independent of service quality, while 82.6% is influenced by other variables not examined in this research.
Keywords
Influence; service quality; customer satisfaction
How to Cite

Merlin Imelda Solemede, et al. (2023). Pengaruh Kualitas Pelayanan Food And Beverage Service Terhadap Kepuasan Pelanggan di Swiss-Bellhotel Ambon. Jurnal Manajemen Pariwisata dan Perhotelan, 1(4). https://doi.org/10.59581/jmpp-widyakarya.v1i4.1515

Merlin Imelda Solemede; Gilbert Alvin Rumalatu; Fransiska J Pattiruhu, "Pengaruh Kualitas Pelayanan Food And Beverage Service Terhadap Kepuasan Pelanggan di Swiss-Bellhotel Ambon," Jurnal Manajemen Pariwisata dan Perhotelan, vol. 1, no. 4, 2023.

Merlin Imelda Solemede; Gilbert Alvin Rumalatu; Fransiska J Pattiruhu. "Pengaruh Kualitas Pelayanan Food And Beverage Service Terhadap Kepuasan Pelanggan di Swiss-Bellhotel Ambon." Jurnal Manajemen Pariwisata dan Perhotelan, vol. 1, no. 4, 2023.

Merlin Imelda Solemede; Gilbert Alvin Rumalatu; Fransiska J Pattiruhu. "Pengaruh Kualitas Pelayanan Food And Beverage Service Terhadap Kepuasan Pelanggan di Swiss-Bellhotel Ambon." Jurnal Manajemen Pariwisata dan Perhotelan 1, no. 4 (2023).

Merlin Imelda Solemede, et al. (2023) 'Pengaruh Kualitas Pelayanan Food And Beverage Service Terhadap Kepuasan Pelanggan di Swiss-Bellhotel Ambon', Jurnal Manajemen Pariwisata dan Perhotelan, 1(4). doi: 10.59581/jmpp-widyakarya.v1i4.1515.

Merlin Imelda Solemede; Gilbert Alvin Rumalatu; Fransiska J Pattiruhu. Pengaruh Kualitas Pelayanan Food And Beverage Service Terhadap Kepuasan Pelanggan di Swiss-Bellhotel Ambon. Jurnal Manajemen Pariwisata dan Perhotelan. 2023;1(4).

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