Analisis Kualitas Pelayanan Room Attendant dengan Standar Operasional Prosedur (SOP) di Lorin Hotel Solo

Miftah Arrozaq ; Muhammad ; Yostitia ; Made Prasta ; Darmawan Ardi
Jurnal Manajemen Pariwisata dan Perhotelan 📅 2026 Vol 4, No 1 🔗 DOI: 10.59581/jmpp-widyakarya.v4i1.6102
Abstract
This study aims to analyze the quality of room attendant service based on Standard Operating Procedures (SOPs) at the Lorin Solo Hotel and identify factors influencing its implementation. The research method used a qualitative approach through interviews, observations, and analysis of guest reviews.The results indicate that the implementation of SOPs has been successful, particularly in terms of room cleanliness, linen changes, replenishment of amenities, checking facilities, and friendly service. However, during periods of high occupancy, obstacles were encountered such as limited staff, limited cleaning time, and delays in replenishing amenities. Internal factors (skills, training, work motivation) and external factors (occupancy rate, guest demand, facility condition) influence service quality.This study concludes that the implementation of SOPs at the Lorin Solo Hotel has been successful, but needs improvement in time management, additional staff during busy periods, and regular training to maintain consistent service quality. These recommendations are expected to help the hotel improve service standards and maintain guest satisfaction.
Keywords
Guest Satisfaction; Room Attendant; Service Quality; Standard Operating Procedures; Time Management
How to Cite

Miftah Arrozaq, et al. (2026). Analisis Kualitas Pelayanan Room Attendant dengan Standar Operasional Prosedur (SOP) di Lorin Hotel Solo. Jurnal Manajemen Pariwisata dan Perhotelan, 4(1). https://doi.org/10.59581/jmpp-widyakarya.v4i1.6102

Miftah Arrozaq, Muhammad; Yostitia, Made Prasta; Darmawan Ardi, "Analisis Kualitas Pelayanan Room Attendant dengan Standar Operasional Prosedur (SOP) di Lorin Hotel Solo," Jurnal Manajemen Pariwisata dan Perhotelan, vol. 4, no. 1, 2026.

Miftah Arrozaq, Muhammad; Yostitia, Made Prasta; Darmawan Ardi. "Analisis Kualitas Pelayanan Room Attendant dengan Standar Operasional Prosedur (SOP) di Lorin Hotel Solo." Jurnal Manajemen Pariwisata dan Perhotelan, vol. 4, no. 1, 2026.

Miftah Arrozaq, Muhammad; Yostitia, Made Prasta; Darmawan Ardi. "Analisis Kualitas Pelayanan Room Attendant dengan Standar Operasional Prosedur (SOP) di Lorin Hotel Solo." Jurnal Manajemen Pariwisata dan Perhotelan 4, no. 1 (2026).

Miftah Arrozaq, et al. (2026) 'Analisis Kualitas Pelayanan Room Attendant dengan Standar Operasional Prosedur (SOP) di Lorin Hotel Solo', Jurnal Manajemen Pariwisata dan Perhotelan, 4(1). doi: 10.59581/jmpp-widyakarya.v4i1.6102.

Miftah Arrozaq, Muhammad; Yostitia, Made Prasta; Darmawan Ardi. Analisis Kualitas Pelayanan Room Attendant dengan Standar Operasional Prosedur (SOP) di Lorin Hotel Solo. Jurnal Manajemen Pariwisata dan Perhotelan. 2026;4(1).

Artikel Terkait

Pengaruh Kualitas Pelayanan Pemandu Wisata Terhadap Keinginan Berkunjung Kembali Wisatawan Di Daya Tarik Air Terjun Nyarai Lubuk Alung

Shadiqatil Aqwal; Feri Ferdian

Analisis Wisata Dusun Bambu Terhadap Perubahan Sosial Ekonomi Masyarakat Kampung Cijanggel, Kabupaten Bandung Barat

Mutiara Mutiara; Nur Aini Hunafa

Penerapan Model Penta-Helix Dalam Pengembangan Potensi Pariwisata Di Kota Kupang

Alina Nujum; Marthen R. Pellokilla; Novi Theresia Kiak

Pengaruh Harga Kamar Dan Fasilitas Kamar Terhadap Kepuasan Tamu Di Rocky Plaza Hotel Padang

Ivan Kolivanof; Feri Ferdian

Analisis Kontribusi, Efektivitas dan Efisiensi Sektor Pariwisata Terhadap Pendapatan Asli Daerah Kabupaten Alor

Gisela Lobang; Petrus E. de Rozari; Maria Indriyani Hewe Tiwu

Pengaruh Lingkungan Kerja dan Kompensasi terhadap Loyalitas Karyawan Hotel BW Luxury Jambi

Sonia Oktavianis; Youmil Abrian
Tren Sitasi Jurnal