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Analisis Faktor-Faktor yang Mempengaruhi Kepuasan Penumpang di Bandar Udara: Studi Literatur dari Perspektif Layanan, Teknologi, dan Operasional
Shabira Afina Pajri
; Ubaedillah Ubaedillah
Venus: Jurnal Publikasi Rumpun Ilmu Teknik
Vol 3
, No 4
(2025)
This study aims to analyze the factors that affect passenger satisfaction at the airport through three main perspectives, namely: service, technology, and operations. The approach used is a literature study of ten scientific journals that discuss airport service quality from various aspects. The results of the study show that service quality, especially those covering SERVQUAL dimensions such as reliability, responsiveness, empathy, assurance, and physical evidence, plays a major role in shaping...
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Analisis Faktor-Faktor yang Mempengaruhi Kepuasan Penumpang di Bandar Udara: Studi Literatur dari Perspektif Layanan, Teknologi, dan Operasional
Shabira Afina Pajri
; Anisa Anastasya
; Ubaedillah Ubaedillah
Globe: Publikasi Ilmu Teknik, Teknologi Kebumian, Ilmu Perkapalan
Vol 3
, No 3
(2025)
This study aims to analyze the factors influencing passenger satisfaction at airports through three main perspectives: service, technology, and operations. The background of this research is based on the increasing competition between airports in providing an optimal travel experience amidst the development of the aviation industry and the increasing passenger demands for service quality. This study uses a literature study approach by analyzing ten selected scientific journals that specifically...
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Analisis Penanganan Kompensasi Keterlambatan Penerbangan ( Delay ) Terhadap Penumpang Di Bandar Udara Internasional Sultan Aji Muhammad Sulaiman Sepinggan – Balikpapan
Muhammad Tunjung Rohmatullah
; Ubaedillah Ubaedillah
; Rini Sadiatmi
Globe: Publikasi Ilmu Teknik, Teknologi Kebumian, Ilmu Perkapalan
Vol 3
, No 3
(2025)
This study aims to analyze the implementation of compensation for flight delays at Sultan Aji Muhammad Sulaiman Sepinggan International Airport, Balikpapan. This study uses a qualitative descriptive approach, with data collection techniques through direct observation, in-depth interviews with airline staff, and documentation during On the Job Training (OJT) activities. The main focus of the study is to evaluate the extent to which passenger rights have been fulfilled by airlines in accordance wi...
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Analisis Identifikasi Hazard Guna Meningkatkan Aspek Keselamatan di Service Road Bandar Udara I Gusti Ngurah Rai - Bali
Novan Muhammad Saofi Arkaan
; Ubaedillah Ubaedillah
; Rini Sadiatmi
Venus: Jurnal Publikasi Rumpun Ilmu Teknik
Vol 3
, No 3
(2025)
This study aims to analyze hazard identification in order to improve operational safety aspects in the service road area of I Gusti Ngurah Rai International Airport, Bali. This area is a vital part of the airside that has a high level of activity and complex safety risks, thus requiring special attention to potential hazards that may arise. The research method used is a qualitative descriptive approach, with data collection techniques through direct observation in the field, in-depth interviews...
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