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Tingkat Kepuasan Mahasiswa dalam Pembayaran UKT melalui Aplikasi Brimo Jurusan S1 Administrasi Publik Semester VI Fakultas Ilmu Sosial Universitas Negeri Gorontalo
Nuning Setiyawati
; Yacob Noho Nani
; Rustam Tohopi
Studi Administrasi Publik dan ilmu Komunikasi
Vol 3
, No 2
(2026)
This study aims to analyze the level of student satisfaction in paying tuition fees (UKT) through the BRImo application at Universitas Negeri Gorontalo. The research applies the service quality (SERVQUAL) framework, which consists of five dimensions: tangibles, reliability, responsiveness, assurance, and empathy. A qualitative descriptive approach was employed, with data collected through in-depth interviews, direct observations, and documentation. Participants included students who actively use...
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Implementasi Kebijakan Program Penyediaan Air Minum dan Sanitasi Berbasis Masyarakat (PAMSIMAS) di Desa Koili Kecamatan Bunta Kabupaten Banggai
Annisa Cahyani Kartika
; Rustam Tohopi
; Yacob Noho Nani
Studi Administrasi Publik dan ilmu Komunikasi
Vol 3
, No 1
(2026)
The problem addressed in this research is the suboptimal implementation of the Community-Based Drinking Water Supply and Sanitation Program (PAMSIMAS) in Koili Village. The objective of this research is to analyze the implementation of the PAMSIMAS Program based on Donald P. Warwick’s policy implementation theory, which includes organizational capacity, information, support, and the distribution of potential resources. This research employs a descriptive qualitative method. Data were collected t...
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Pengaruh Pendidikan dan Pelatihan (Diklat) terhadap Kinerja Pegawai di Dinas Pendidikan Kebudayaan Provinsi Gorontalo
Zulpani Alimudin
; Rustam Tohopi
; Romy Tantu
Studi Administrasi Publik dan ilmu Komunikasi
Vol 3
, No 1
(2026)
This study aims to determine the influence of Diklat on employee performance at the Department of Education and Culture of Gorontalo Province. The sample in this study consisted of 58 respondents. The data used in this research were primary. Data collection was conducted through the distribution of questionnaires. The data analysis technique employed was simple linear regression. The results of this study indicate that Diklat have a positive and significant influence on employee performance at t...
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Implementasi Program Bantuan Pangan Non Tunai (BPNT) dalam Peningkatan Kesejahteraan Masyarakat di Kecamatan Sipatana Kota Gorontalo
Sri Ayuningsih Doni
; Rustam Tohopi
; Yacob Noho Nani
Jurnal Ilmu Komunikasi, Administrasi Publik dan Kebijakan Negara
Vol 3
, No 1
(2026)
This student aims to determine how BPNT contributes community in Sipatana District, Gorontalo City. Method used is qualitative findings show that the implementation of BPNT in Sipatana District, particularly in Molosipat U and Tanggikiki sub-districts, has been carried out in accordance with the statutory regulations of 2019 regarding the indicators of power distribution and actor strategies, without any personal intervention in determining beneficiary eligibility. Regarding the characteristics...
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Transparansi Pelayanan Publik di Kantor Kecamatan Kota Timur Kota Gorontalo
David Radjak
; Rustam Tohopi
; Yakob Noho Nani
Kajian Administrasi Publik dan ilmu Komunikasi
Vol 2
, No 4
(2025)
This study aims to determine and describe the transparency of service procedures, the ease of procedures, and the ease of obtaining information at the Kota Timur District Office in Gorontalo City. Using a qualitative, descriptive approach through observation, interviews, and documentation, the study results indicate that transparency of service procedures has been effectively implemented through the provision of clear, complete, and easily accessible information to the public. Information regard...
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Perilaku Birokrasi dalam Pelayanan Pajak Bumi dan Bangunan di Desa Tuladenggi Kecamatan Telaga Biru
Agreyz Fratiwi H. Kalay
; Rustam Tohopi
; Yacob Noho Nani
Jurnal Hukum, Administrasi Publik dan Negara
Vol 2
, No 5
(2025)
The background of this study is based on fluctuations in the realization of PBB in Tuladenggi Village, Telaga Biru Subdistrict, which has not consistently reached its target, even though PBB is an important source of support for local revenue. This condition is caused by low awareness and compliance among taxpayers, limited understanding among the community regarding payment mechanisms, and suboptimal bureaucratic behavior in providing services. The purpose of this study is to describe the behav...
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