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Transparansi Pelayanan Publik di Kantor Kecamatan Kota Timur Kota Gorontalo
David Radjak
; Rustam Tohopi
; Yakob Noho Nani
Kajian Administrasi Publik dan ilmu Komunikasi
Vol 2
, No 4
(2025)
This study aims to determine and describe the transparency of service procedures, the ease of procedures, and the ease of obtaining information at the Kota Timur District Office in Gorontalo City. Using a qualitative, descriptive approach through observation, interviews, and documentation, the study results indicate that transparency of service procedures has been effectively implemented through the provision of clear, complete, and easily accessible information to the public. Information regard...
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Kualitas Pelayanan Publik pada Pembuatan Akta Kelahiran di Dinas Kependudukan dan Pencatatan Sipil Kota Gorontalo
Rahmat Rifki Towana
; Ismet Sulila
; Yakob Noho Nani
Kajian Administrasi Publik dan ilmu Komunikasi
Vol 2
, No 4
(2025)
This study aims to determine and analyze the Quality of Public Services in Making Birth Certificates at the Population and Civil Registration Office of Gorontalo City. Viewed from the aspects: (1) Tangible (Physical Evidence), (2) Reliability (Reliability), (3) Responsiveness (Responsiveness), (4) Assurance (Guarantee), (5) Empathy (Empathy). This research method uses a Qualitative Approach with a Descriptive type. Data collection techniques used in this study are observation, interviews, and do...
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Kinerja Pegawai dalam Meningkatkan Pelayanan di Dinas Kependudukan dan Pencatatan Sipil Kota Gorontalo
Fidyanisa Rahmi Arif
; Arifin Tahir
; Yakob Noho Nani
Jurnal Ilmu Komunikasi, Administrasi Publik dan Kebijakan Negara
Vol 2
, No 4
(2025)
This study aims to determine and analyze employee performance in improving services at the Population and Civil Registration Office of Gorontalo City. Viewed from the following aspects: (1) Performance Quality, (2) Punctuality, (3) Initiative, (4) Ability, and (5) Communication. This research method uses a Qualitative Approach with a Descriptive type. Data collection techniques used in this study are observation, interviews, and documentation. The results of the study indicate that employee perf...
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