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Analisis Pengaruh Model Utaut 2, Trust, dan Perceived Risk Terhadap Behavioral Intention pada Aplikasi Byond By BSI
Nida Auliyah
; Osly Usman
; Annisa Lutfia
Riset Ilmu Manajemen Bisnis dan Akuntansi
Vol 3
, No 3
(2025)
This study aims to identify the factors that influence the interest of Bank Syariah Indonesia (BSI) customers in using the Byond by BSI application, using the Unified Theory of Acceptance and Use of Technology 2 (UTAUT 2) approach. This application is one of the digital innovations developed by BSI to improve digital banking services. The data in this study were obtained from primary data collected directly through a Google Form questionnaire distributed to 290 respondents who are BSI customers...
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Pengaruh Service Quality dan Customer Trust terhadap Customer Loyalty melalui Customer Satisfaction pada Pengguna E-Wallet
Teuku Rio Febrian Alfa Risky
; Osly Usman
; Ayatulloh Michael Musyaffi
Jurnal Riset dan Publikasi Ilmu Ekonomi
Vol 3
, No 4
(2025)
This study aims to analyze the influence of service quality and customer trust on customer satisfaction and customer loyalty among DANA e-wallet users in DKI Jakarta, both directly and indirectly through customer satisfaction as a mediating variable. Data were collected from 235 respondents through an online questionnaire and analyzed using Structural Equation Modeling (SEM) with the Partial Least Squares (PLS) approach. The results indicate that service quality and customer trust have a positiv...
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Analisis Penerapan Sistem Informasi Kearsipan Dinamis (SIKD) pada Divisi Teknologi Informasi Kantor Pusat Perum BULOG
Witanti Putri Anggreani
; Osly Usman
; Rizki Firdausi Rachmadania
Perspektif Administrasi Publik dan hukum
Vol 2
, No 2
(2025)
Along with the development of technology and the increasing need for speed and ease of access to information, electronic archives have developed into Dynamic Archiving Information Systems (SIKD). Not only functioning as a storage medium, SIKD is also used as an archive management tool that allows organizations to organize, access, and monitor documents more efficiently and in real-time, to support the creation of a more modern work process. This study was conducted at the Head Office of Perum BU...
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Determinasi Faktor-Faktor Yang Memengaruhi E-Loyalty Pengguna E-Commerce Di DKI Jakarta Terhadap Fitur Pembayaran Digital
Bicky Maulana
; Osly Usman
; Ayatulloh Michael Musyaffi
Jurnal Manajemen Bisnis Era Digital
Vol 1
, No 3
(2024)
This research aims to determine the factors that influence the e-loyalty of e-commerce users in DKI Jakarta towards digital payment features. In this study there are five variables, namely e-service quality, e-trust, perceived usefulness, e-satisfaction, and e-loyalty with the sample criteria being domiciled in DKI Jakarta, at least 17 years old, and having used the ShopeePay e-wallet for three last month. The research method used is quantitative with purposive sampling data collection technique...
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Analisis Pelayanan Publik Melalui Website PPID Pada Lembaga Administrasi Negara
Devina Angistya Maharani
; Osly Usman
; Rizki Firdausi Rachmadania
Jurnal Media Administrasi
Vol 8
, No 1
(2023)
Penelitian ini dilakukan pada Lembaga Administrasi Negara yang betujuan untuk mengetahui yang dilakukan pada pelayanan publik Lembaga Administrasi Negara, mengetahui penerapan standar pelayanan publik pada wesite PPID dan mengetahui kendala pelayanan website PPID Metode penilitian ini menggunakan kualitatif dengan pendekatan studi kasus, Teknik pengumpulan daa yang digunakan studi pustaka, observasi, wawancara dan dokumentasi, kemudian teknik kebasahan data dengan metode triangulasi teknik...
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