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Pengaruh Service Quality dan Customer Trust terhadap Customer Loyalty melalui Customer Satisfaction pada Pengguna E-Wallet
Teuku Rio Febrian Alfa Risky
; Osly Usman
; Ayatulloh Michael Musyaffi
Jurnal Riset dan Publikasi Ilmu Ekonomi
Vol 3
, No 4
(2025)
This study aims to analyze the influence of service quality and customer trust on customer satisfaction and customer loyalty among DANA e-wallet users in DKI Jakarta, both directly and indirectly through customer satisfaction as a mediating variable. Data were collected from 235 respondents through an online questionnaire and analyzed using Structural Equation Modeling (SEM) with the Partial Least Squares (PLS) approach. The results indicate that service quality and customer trust have a positiv...
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Pengalaman Memoderasi Pengaruh Tekanan Waktu, Skeptisisme Profesional, Dan Independensi Terhadap Pendeteksian Kecurangan Dalam Audit Investigasi
Naila Fadhilni
; Marsellisa Nindito
; Ayatulloh Michael Musyaffi
GEMILANG: Jurnal Manajemen dan Akuntansi
Vol 4
, No 3
(2024)
This research was conducted to determine the effect of time pressure, professional skepticism, and auditor independence on fraud detection in investigative audits with experience as a moderating variable. This research uses quantitative research methods, with primary data collected through questionnaires. The sample consisted of 62 Investigative Auditors who worked at the DKI Jakarta Province BPKP Representative. Data analysis was carried out using the Structural Equation Model (SEM) method base...
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Determinasi Faktor-Faktor Yang Memengaruhi E-Loyalty Pengguna E-Commerce Di DKI Jakarta Terhadap Fitur Pembayaran Digital
Bicky Maulana
; Osly Usman
; Ayatulloh Michael Musyaffi
Jurnal Manajemen Bisnis Era Digital
Vol 1
, No 3
(2024)
This research aims to determine the factors that influence the e-loyalty of e-commerce users in DKI Jakarta towards digital payment features. In this study there are five variables, namely e-service quality, e-trust, perceived usefulness, e-satisfaction, and e-loyalty with the sample criteria being domiciled in DKI Jakarta, at least 17 years old, and having used the ShopeePay e-wallet for three last month. The research method used is quantitative with purposive sampling data collection technique...
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