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Menampilkan 1–3 dari 3 artikel
Evaluation of Information Technology Service Governance Using the ITIL Method : A Strategy for Improving Business Intelligence Efficiency at Bank Rakyat Indonesia
Andysah Putera Utama Siahaan
; Wiko Pratama
; Juliyandri Saragih
; Muhammad Indra
; Muhammad Wahyudi
International Journal of Computer Technology and Science
Vol 2
, No 1
(2024)
Information Technology (IT) service management plays a critical role in supporting the efficiency and effectiveness of business intelligence processes within modern organizations. This study aims to evaluate IT service governance in Bank Rakyat Indonesia using the Information Technology Infrastructure Library (ITIL) framework. This approach focuses on improving operational efficiency, service management, and aligning IT services with business needs. The research method involves a detailed analys...
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Implementation of IT Governance in the Design of Expert Systems for Improving Library User Services
Muhammad Wahyudi
; Darmeli Nasution
International Journal of Information Engineering and Science
Vol 1
, No 4
(2024)
The integration of IT Governance and expert system design offers transformative benefits for enhancing library user services. This research employs the COBIT 5.0 framework to align IT strategies with library objectives while developing an expert system tailored for personalized recommendations. The findings indicate that the expert system significantly improves operational efficiency, service accuracy, and user satisfaction by using user profiles to recommend relevant materials and streamline th...
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Video Promosi Agen46 BNI Wilayah Padang Dalam Bentuk Drama Musikal
Muhammad Wahyudi
; Arius Medi
ARDHI : Jurnal Pengabdian Dalam Negri
Vol 2
, No 1
(2024)
This study employs promotional videos as a strategic tool for shaping personal and corporate identity. Focused on Agen46 BNI, the design objective is to create a compelling promotional medium leveraging the musical drama concept to heighten public awareness and educate the audience on the benefits of Agen46 BNI. Utilizing the 4-D method (Define, Design, Develop, Disseminate), and employing the 5W+1H data analysis method, the design process ensures alignment with specific campaign needs. The resu...
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