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Menampilkan 1–2 dari 2 artikel
Implementation of IT Governance in the Design of Expert Systems for Improving Library User Services
Muhammad Wahyudi
; Darmeli Nasution
International Journal of Information Engineering and Science
Vol 1
, No 4
(2024)
The integration of IT Governance and expert system design offers transformative benefits for enhancing library user services. This research employs the COBIT 5.0 framework to align IT strategies with library objectives while developing an expert system tailored for personalized recommendations. The findings indicate that the expert system significantly improves operational efficiency, service accuracy, and user satisfaction by using user profiles to recommend relevant materials and streamline th...
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Boost Public Service Productivity with Effective IT Governance
Juliyandri Saragih
; Darmeli Nasution
International Journal of Industrial Innovation and Mechanical Engineering
Vol 1
, No 4
(2024)
Consumer demand for fast, accurate, and precise information has accelerated the adoption of information technology (IT) as a strategic tool in this era of globalization. The implementation of IT governance in public services plays an important role in improving efficiency, productivity, and service quality, by meeting community needs effectively. This study aims to evaluate IT governance in the public service sector through the implementation of international standards such as COBIT, ITIL, and I...
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DOI