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Menampilkan 1–2 dari 2 artikel
Doctor Availability and Cost Bearer Influencing Patient Loyalty Mediated by Patient Experience
Fannysa Astika Prihardini
; Dini Handayani
; MF.Arrozi Adhikara
International Journal of Economics and Management Sciences
Vol 3
, No 1
(2026)
Patient loyalty is an important indicator of success in healthcare services because it reflects patients’ tendency to reuse healthcare services and recommend them to others. Patient loyalty in healthcare facilities is influenced by various factors, including doctor availability, cost bearer systems, and patient experience during the service process. This study aims to analyze the effect of doctor availability and cost bearer on patient loyalty with patient experience as a mediating variable amon...
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Meritocracy Moderating the Influence of Person Job Fit and Career Development on Affective Commitment
Fatia Maulida
; Mf.Arrozi Adhikara
; Rina Anindita
International Journal of Management Science and Entrepreneurship
Vol 3
, No 1
(2026)
Background: In the competitive healthcare landscape, where human resources are pivotal to organizational success, affective commitment defined as emotional attachment to the workplace is essential for nurse retention and service quality. Satya Negara Hospital in North Jakarta exemplifies the challenges faced by Indonesian healthcare institutions, with a notably high nurse turnover intention of 30% in 2024, signaling low affective commitment and underscoring the urgency to identify its drivers. W...
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