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From Complaints to Loyalty: Service Factors Influencing Passenger Satisfaction at Poncol Station
Alfin Muslikhun
; Rowiyani Rowiyani
; Lathifatul Aulia
; Mukhlidin Mukhlidin
Proceeding of the International Conference on Management, Entrepreneurship, and Business
Vol 2
, No 1
(2025)
This research investigates the impact of several key factors on customer satisfaction at the KAI Company, specifically for train services operating at Poncol Station in Semarang. Classified as causal research, the study focuses on identifying how variables such as electronic service quality (e-quality), complaint handling, station facilities, and punctuality contribute to improved satisfaction among passengers. The research population consists of all train users at the station, without a fixed n...
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Analisis Faktor-Faktor yang Mempengaruhi Keputusan Pembelian Online di Marketplace Shopee
Alfin Muslikhun
; Sutopo Sutopo
Jurnal Transformasi Bisnis Digital
Vol 1
, No 4
(2024)
This study aims to analyze the factors that support the increase in online purchasing decisions in the Shopee marketplace. These factors consist of Online Customer Rating, Online Customer Review, Price, and Free Shipping. The population in this study were all Shopee user consumers with an unlimited number. While the sample used was all Shopee user consumers in the Gunungpati area and its surroundings which were calculated using the lemeshow formula and obtained 100 respondents. The results of hy...
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Upaya Peningkatan Kinerja Karyawan Melalui Disiplin Kerja, Komunikasi, dan Pemberian Motivasi di PT. Tri Cahya Purnama Semarang
Alfin Muslikhun
; Rosiana Ramadhon
; Ika Listyawati
Jurnal Ekonomi dan Keuangan
Vol 1
, No 4
(2023)
The purpose of this research is to determine the influence of work discipline, communication and motivation on employee performance at Tri Cahya Purnama Semarang Company. The population in this study were all employees of Tri Cahya Purnama Semarang Company, numbering 190 people. The sample was determined using the Slovin formula and obtained 128 people. The data was processed using the SPSS version 22 application. The results of the research showed that the three independent variables (work disc...
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