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From Complaints to Loyalty: Service Factors Influencing Passenger Satisfaction at Poncol Station
Alfin Muslikhun
; Rowiyani Rowiyani
; Lathifatul Aulia
; Mukhlidin Mukhlidin
Proceeding of the International Conference on Management, Entrepreneurship, and Business
Vol 2
, No 1
(2025)
This research investigates the impact of several key factors on customer satisfaction at the KAI Company, specifically for train services operating at Poncol Station in Semarang. Classified as causal research, the study focuses on identifying how variables such as electronic service quality (e-quality), complaint handling, station facilities, and punctuality contribute to improved satisfaction among passengers. The research population consists of all train users at the station, without a fixed n...
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Penerapan Model Regresi Poisson untuk Prediksi Frekuensi Klaim Asuransi pada Perusahaan Asuransi Jiwa
Lathifatul Aulia
; Arista Fitri Diana
; Agung Ginanjar
Jurnal Riset Rumpun Matematika dan Ilmu Pengetahuan Alam
Vol 4
, No 1
(2025)
The life insurance industry plays a strategic role in the national financial system, not only as a provider of protection against life risks such as premature death or critical illness, but also as an instrument of long-term fund accumulation. Increased public awareness of the importance of risk protection has driven significant growth in the number of active policies. This condition has a direct impact on the risk exposure of claims that must be carefully managed by insurance companies. One of...
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