The Effect of Servicescape and Brand Image on Repurchase Intention Through Customer Satisfaction on Maxx Coffee Customers
(Riki Thomas Tarigan, Beby Karina Fawzeea Sembiring, Syafrizal Helmi Situmorang)
DOI : 10.61132/ijems.v2i1.429
- Volume: 2,
Issue: 1,
Sitasi : 0 30-Dec-2024
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| Last.06-Aug-2025
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The purpose of this study was to determine and analyze the direct influence of Servicescape, Brand Image and Customer Satisfaction on Repurchase Intention and to see the role of Customer Satisfaction as an intervening variable. The research method used is descriptive associative using a sample of 150 respondents. The data analysis method used is (Partial Least Square) PLS using the Smart PLS application. The results showed that Servicescape and Customer Satisfaction have a positive and significant effect on Repurchase Intention; Brand Image has a positive but not significant effect on Repurchase Intention; Servicescape and Brand Image have a positive and significant effect on Customer Satisfaction; Servicescape and Brand Image have a positive and significant effect on Repurchase intention through customer satisfaction at Customer Maxx Coffee in Medan.
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2024 |
The Role of Emotional Marketing and Destination Image on Positive Electronic Word of Mouth through Tourist Satisfaction as a Mediating Variable in Siantar Zoo Tourism
(Riki Riduansyah Rambe, Endang Sulistya Rini, Syafrizal Helmi Situmorang)
DOI : 10.62951/ijecm.v2i1.417
- Volume: 2,
Issue: 1,
Sitasi : 0 23-Dec-2024
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| Last.13-Aug-2025
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This research uses visitor satisfaction as a mediating variable to examine and ascertain how emotional marketing and destination image affect positive electronic word-of-mouth in relation to Siantar Zoo tourism. Tourists who have been to Siantar Zoo made up the study's population. There are 271 responders in the sample utilized in this investigation. A questionnaire survey is the method used in this research to gather data. Descriptive analysis and the Structural Equation Model (PLS) were used in the data analysis process. Smart-PLS version 4 was utilized for data processing in the research. According to the study's findings, tourist satisfaction was positively but marginally impacted by emotional marketing. Tourist satisfaction was positively and significantly impacted by destination image. Positive Electronic Word of Mouth was significantly and favorably impacted by emotional marketing. Positive Electronic Word of Mouth is significantly and favorably impacted by destination image. Positive Electronic Word of Mouth is positively and significantly impacted by visitor satisfaction. Positive Electronic Word of Mouth via Visitor Satisfaction is not much impacted by emotional marketing. Through visitor satisfaction, destination image significantly influences positive electronic word-of-mouth. Determination Coefficient studies show that destination image, emotional marketing, and visitor satisfaction account for 56% of positive electronic word-of-mouth.
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2024 |
The Effectiveness of Instagram Visual Campaigns on Brand Awareness Among Gen Z
(Lamriama Valintina Chrystina Siregar, Syafrizal Helmi Situmorang, Baby Karina Fawzeea Sembiring)
DOI : 10.61132/ijems.v2i1.392
- Volume: 2,
Issue: 1,
Sitasi : 0 11-Dec-2024
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This study discusses the role of social media in enhancing brand awareness among Generation Z (Gen Z), a group known for their digital savvy and high reliance on technology. Gen Z, born between 1997 and 2012, are highly connected consumers on social media platforms such as Instagram, TikTok , and YouTube . Social media has become a major channel for building and increasing brand awareness due to its ability to reach a wide audience , interact directly, and provide a personalized experience. Through a literature review, this article identifies factors that influence the effectiveness of social media in increasing brand awareness. awareness , including choosing the right platform, relevant and engaging content, and user engagement. In addition, the study also discusses the challenges that brands face in building awareness among Gen Z, such as information overload and the tendency of audiences to be more critical of advertising. The results of this review can provide insights for marketers in designing more effective social media strategies for the younger generation and help brands stay relevant in an increasingly competitive market.
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2024 |
Brand Experience On Consumer Satisfaction Purchasing Mobile Legend Virtual Game Items A Literature Review
(Mario Andreas Ginting, Rusdiono Rusdiono, Moudy Fitria Respati, Syafrizal Helmi Situmorang, Beby Karina Fawzeea Sembiring)
DOI : 10.70062/harmonymanagement.v1i4.38
- Volume: 1,
Issue: 4,
Sitasi : 0 04-Dec-2024
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| Last.06-Aug-2025
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The purpose of the research is to find out Brand Experience in analyzing Consumer Satisfaction for the purchase of Virtual Items in the Mobile Legend game. The method in writing this article, literature review plays an important role in formulating research ideas, understanding previous findings related to the topic raised, and identifying gaps in existing knowledge. Systematic literature reviews (SLRs) were conducted in two well-known databases, Science Direct and Scopus. After applying the inclusion and exclusion criteria, 1,498 out of 2,038 articles were considered relevant. Afterwards, these papers were carefully examined to produce an in-depth analysis of the subject. In the end, 12 papers were selected for in-depth examination in this study. Based on data from SLR articles written between 2021 and 2024. The research methodology used in this paper includes descriptive analysis and bibliographic analysis. The results of the article are known that Brand experience plays a very important role in increasing consumer satisfaction in purchasing Mobile Legends virtual game items. By creating a positive and consistent experience, developers can build strong relationships with players and encourage them to become loyal customers.
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2024 |
Gambaran Remaja yang Kecanduan Pornografi di Sekolah Menengah Kejuruan Negeri 1 Kota Serang
(Aisyah Sekar Tri Wardani, Syafrizal Syafrizal, John Pahamzah, Mochammad Thamrin Yahya, Mohammad Jordan Feshilal Antarik, Risa Alifia, Akmal Suropriyono, Triana Febriyani Lestari)
DOI : 10.55606/lencana.v3i1.4561
- Volume: 3,
Issue: 1,
Sitasi : 0 30-Nov-2024
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| Last.13-Aug-2025
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Teenage morality is at risk, because once that horizon-opening advanced cell phone is in unsafe hands, all windows are open regardless of good or bad. Pornography addiction can negatively affect adolescents by disrupting their social lives, emotions, and cognitive processes. This study aims to find a picture of adolescents who are addicted to pornography at SMKN 1 Serang City. The research method used is descriptive qualitative. These data were obtained from journals, articles, survey results, and interviews. This study used semi-structured interviews to explore in-depth information about adolescents' experiences of access to and addiction to pornographic content. The results show that addiction to pornographic content among teenagers at SMKN 1 Serang City generally starts at a very young age, around elementary school age. Students at SMKN 1 Serang City, the majority do not feel the influence of pornographic content in the school environment, although there are a small number of students who are influenced by seniors. Some students feel that pornographic content does not really interfere with their learning focus or social relationships, but others admit to being emotionally disturbed and their learning concentration.
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2024 |
The Influence Of Influencer Marketing On Gen Z Consumer Purchase Interest a Literature Review
(Dian Natari, Rade Juliman Lumbantoruan, Dwi Sakinah, Syafrizal Helmi Situmorang, Beby Karina Fawzeea Sembiring)
DOI : 10.70062/globalmanagement.v1i4.29
- Volume: 1,
Issue: 4,
Sitasi : 0 26-Nov-2024
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The purpose of this study is to determine the literature review on Influencer marketing and product quality on the purchase intention of generation Z consumers. Advances in internet technology have led to shifts in human lifestyles, especially in purchasing patterns. In writing this article, literature review plays an important role in formulating research ideas, understanding previous findings related to the topic, and identifying gaps in existing knowledge.A systematic literature review (SLR) was conducted in two well-known databases, ScienceDirect and Scopus. After applying the inclusion and exclusion criteria, 1,498 out of 2,036 articles were assessed as relevant, after which these papers were carefully examined to produce an in-depth analysis of the subject. Ultimately, 13 papers were selected for in-depth examination in the study. Based on SLR data, the articles were written between 2021 and 2024. The research methodology used in this paper includes descriptive analysis and bibliographic analysis.The results of writing the article are known that Influencer marketing is one of the company's strategies in achieving their strategic goals by utilizing influencers as messengers for products or brands so that they can reach a wider market.Brand is the identity of a company, where companies build a good brand image so that potential consumers can remember the good image of a product and stick to potential consumers.The results of this study show that many factors influence consumer behavior, including the role of influencers, product quality, and social media marketing strategies.
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2024 |
Jurisdictional Analysis of Diversion for Children Accusing the Crime of Child Rape
(Shintauli Sihombing, Andry Syafrizal Tanjung)
DOI : 10.62951/ijls.v1i3.63
- Volume: 1,
Issue: 3,
Sitasi : 0 15-May-2024
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| Last.27-Jul-2025
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Children are a valuable treasure for parents. This is proven when married couples or parents who do not or have not had offspring or children then they try to find or get them even though they spend a lot of possessions. Likewise with the country. Both developed and developing countries really need children as the nation's successors. As world civilization continues to develop, parents are increasingly unwilling to give birth or have children for various reasons.The research specifications used in this research are analytical descriptive, that is, trying to describe or describe events and occurrences without carrying out hypotheses and statistical calculations. The data obtained will be presented systematically, the data required in this research is secondary data and primary data. This research is descriptive analysis, descriptive analysis, namely research aims to describe in detail, systematically and comprehensively everything related to this research problem and also normative juridically, namely research based on Ministerial regulations, books, along with analyzing Decision Number 45 /Pid.Sus-Anak/2022/Pn Mdn. Law Number 11 of 2012 concerning the Juvenile Justice System has the most basic substance in this law, namely the strict regulation of Restorative Justice and Diversion which is intended to keep children away from the justice process and avoid stigmatization of children who are in conflict with the law and are expected to can return to the social environment naturally. Factors that cause children to become perpetrators of criminal acts of sexual intercourse are due to causes in the form of environmental factors, faith factors, Social and Cultural Factors in the form of social and cultural factors can also influence children's views on sexuality and violence. Criminal acts committed by children must normatively seek diversion while still paying attention to the diversion requirements as regulated in Article 7 of the Juvenile Criminal Justice System Law. However, from the cases studied by the author, based on the District Court Decision, namely Decision Number 45/Pid.Sus-Anak/2022/Pn Mdn, the case does not meet the legal requirements for diversion even though the perpetrator is a child.
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2024 |
Enhancing MSMEs Business Performance Using Behavioral Intention and Use Social Media Marketing: The Moderating Role of Resistance to Change
(Rihan Hafizni, Ratni Prima Lita, Yulia Hendri Yeni, Syafrizal)
DOI : 10.15294/maj.v13i1.1918
- Volume: 13,
Issue: 1,
Sitasi : 0 29-Mar-2024
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| Last.10-Jul-2025
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This study aims to enhancing msmes business performance using behavioral intention and use social media marketing with the moderating role of resistance to change. Social media marketing is a strategic factor in business performance. Behavioral intention and use social media marketing have received special attention in the context of use social media marketing due to its important role in enhancing business performance. This study used a survey method with 300 respondents. For analyzing the data using Smart-PLS (Partial Least Square) for Structural Equation Modelling (SEM). The results show that behavioral intention positively affect on use social media marketing and use social media marketing positively affects on employee performance. Furthermore, resistance to change acts as a negatively moderation between the relation behavioral intention on use social media marketing them. This research provides further suggestions on how behavioral intention can improve use social media marketing and enhancing business performance in their working area.
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2024 |
Motivasi Belajar Lansia Pada Program Keaksaraan Di Kampung Bungaraya Kecamatan Bungaraya Kabupaten Siak
(Ajeng Atikah Merlinda, Syafrizal Syafrizal)
DOI : 10.55606/khatulistiwa.v3i4.2473
- Volume: 3,
Issue: 4,
Sitasi : 0 25-Nov-2023
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| Last.19-Aug-2025
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This research was conducted in Bungaraya Village, Bungaraya District, Siak Regency, Riau Province. The aim was to determine the learning motivation of elderly people in the literacy program in Bungaraya Village, and to determine the results of the literacy education program in Bungaraya Village. This research method uses descriptive qualitative research methods and data collection using in-depth interview techniques, direct observation and documentation. With a total of seven subjects coming from the community, with the condition that subjects other than village people include transmigrants who have lived in the village for decades, and are deemed capable of defining and explaining a problem solving process based on existing facts. The theories used are social action theory and motivation theory. Field research found that the learning motivation of elderly people in literacy programs is quite high and the results of literacy programs are very effective in eradicating cases of illiteracy. The government, administrators and tutors work together to continue efforts to eradicate illiteracy. The literacy program is an effective step for the government to always pay attention to its people in social, development and educational matters.
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2023 |
PENERAPAN MANAJEMEN SUMBER DAYA MANUSIA BERBASIS SYARIAH DALAM MENINGKAT KINERJA KARYAWAN
(Try Wulandami, Nazaruddin, Syafrizal Helmi Situmorang)
DOI : 10.55606/jimak.v2i2.1437
- Volume: 2,
Issue: 2,
Sitasi : 0 28-May-2023
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| Last.19-Aug-2025
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Masalah manejemen merupakan permaslah dalam sebuah perusahaan. Manejemen pada dasrnya merupakan kegiatan yang berkaitan dengan mengrencanakan, mengorganisasi, maupun mengendalikan sumber daya manusia dalam perusahaan. Dalam makalah ini, pendekatan yang digunakan adalah kajian pustaka kemudian kajian sistematis, pengumpulan, dan kajian literatur yang relevan terkait dengan makalah ini, berjumlah 50 artikel. Tujuan dari makalah ini adalah untuk menyajikan kerangka konseptual kinerja yang menggabungkan dengan manajemen sumber daya manusia berbasis syariah. Dengan bertujuan untuk mengesplorasi keterbatasan dari penelitian sebelumnya. Tulisan ini mengekplorasi esensi dari manajemen sumber daya manusia berbasis syariah dan kinerja sebagai analisis untuk menentukan kebijakan yang diambil oleh managerial
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2023 |