This research aims to determine the influence of customer value and product variety on Soehendar Coffee customer satisfaction. Data collection techniques use observation, questionnaires and literature study. The sample in this study was 30 respondents with the sampling technique being purposive sampling, namely customers who had purchased Soehendar Coffee products at least once. The data analysis technique uses multiple linear regression analysis. The research results show that partially, neither customer value nor product variety have a significant influence on Soehendar Coffee customer satisfaction. Simultaneously, customer value and product variety have a significant influence on Soehendar Coffee customer satisfaction.

Penelitian  ini bertujuan untuk mengetahui  pengaruh social media marketing dan online customer review terhadap minat beli pada marketplace Shopee. Penelitian ini merupakan penelitian asosiatif menggunakan data primer yang bersifat kuantitatif. Sample penelitian berjumlah 96 responden. Teknik pengambilan sampel yang digunakan adalah purposive sampling yakni konsumen mahasiswa STIE Bima yang telah melakukan transaksi pada situs shopee. Teknik pengumpulan data menggunakan kuesioner, observasi dan study pustaka. Metode analisis data yang digunakan adalah dengan melakukan uji validitas, uji reliabilitas, uji asumsi klasik, uji regresi linear berganda, koefisien korelasi, koefisien determinasi, uji parsial (uji t), dan uji simultan (uji F) menggunakan aplikasi  Statistical Program for Social Science(SPSS) versi 26. Hasil penelitian menunjukkan bahwa social media marketing dan online customer review secara parsial berpengaruh signifikan terhadap minat beli. Demikian pula secara simultan social media marketing dan online customer review berpengaruh signifikan terhadap minat beli pada marketplace Shopee.

This study aims to determine the quality of service and price on customer loyalty at the Bolly Department Store Tente. The approach used in this research is using an associative approach. The population in the study were people who shopped more than twice with a sample of 96 people. Data collection techniques used are observation, questionnaires, and literature study. The data analysis techniques used were validity and reliability tests, classical assumption tests, multiple linear using regression analysis, correlation coefficients, coefficients of determination, T tests, and F tests by processing the Statistical Product and Service Solution (SPSS) version 23 program. The results showed that Service Quality (X1) has a significant effect on Loyalty. Price (X2) has a significant effect on Loyalty. And Service Quality (X1) and Price (X2) simultaneously (simultaneously) have a significant effect on Loyalty at the Bolly Dept. Store Tente.