This study aims to evaluate the extent to which service quality, store atmosphere, and the implementation of proactive strategies contribute to business strategy at CV MM Acing Jaya located in Pangkalpinang. This study uses a quantitative approach with data collection techniques through distributing questionnaires to 71 respondents consisting of customers and business partners of the company. Multiple linear regression analysis was used to test the research hypothesis consisting of three independent variables (service quality, store atmosphere, and proactive strategy) and one dependent variable (business strategy). The results showed that store atmosphere and proactive strategy had a positive and significant effect on business strategy, while service quality showed no significant effect. The findings suggest that the creation of a supportive store atmosphere and the implementation of responsive and innovative strategies are important factors in strengthening the competitiveness of ritel companies. This research provides a practical contribution for businesses in developing business strategies that are more adaptive and oriented to consumer needs.

This research aims to identify flexible and dynamic business strategies in adapting to market changes. The research method used is qualitative descriptive with a literature study approach to understand ideas and theories relevant to the research topic. The analysis employed is descriptive analysis, which analyzes the data by describing or presenting the information without attempting to draw broad conclusion or generalization. Furthermore, Flexible and dynamic competitive strategies allow companies to not only adapt to market changes, but also take advantage of these changes to increase intelligence and business efficiency. These constraints include changes in the market, which are often accelerating, and companies respond slowly to market changes, thereby reducing adaptation and competition. A flexible and dynamic competitive strategy in changing markets would demonstrate that companies were able to successfully adapt to market changes, increase their capacity and achieve business success. This research is expected to help society, especially businesses, to determine flexible and dynamic strategies to adapt to changes in a market

Penelitian ini bertujuan untuk menganalisis pengaruh rasa kepercayaan dan komunikasi yang efektif terhadap pengambilan keputusan pembelian konsumen dalam konteks belanja konvensional. Jenis data yang digunakan dalam penelitian ini yaitu data primer, dengan menyebarkan kuesioner melalui google form kepada konsumen yang melakukan belanja konvensional. Penelitian ini menguji dua hipotesis yang mengasumsikan bahwa rasa kepercayaan berpengaruh positif terhadap keputusan pembelian konsumen dan komunikasi efektif berpengaruh positif terhadap keputusan pembelian konsumen. Sebagai objek penelitian, sebanyak beberapa orang konsumen yang pernah melakukan pembelian konvensional dilibatkan di Universitas Bangka Belitung, dengan sampel penelitian sebanyak 30 responden. Analisis data menggunakan metode indeks dan regresi linier berganda dengan Program SPSS versi 25. Hasil penelitian menunjukkan bahwa kedua hipotesis didukung. Kepercayaan dan komunikasi yang efektif terbukti secara signifikan memengaruhi keputusan pembelian konsumen. Dalam model regresi, koefisien untuk variabel kepercayaan dan komunikasi efektif menunjukkan pengaruh terhadap pengambilan keputusan pembelian. Temuan ini menegaskan pentingnya membangun kepercayaan konsumen terhadap penjual serta mengoptimalkan komunikasi yang efektif untuk mendorong keputusan pembelian dalam konteks belanja konvensional. Penjual disarankan untuk menerapkan strategi guna meningkatkan kepercayaan dan komunikasi efektif agar dapat memberikan dampak positif terhadap keputusan pembelian konsumen. Penelitian ini memberikan wawasan berharga bagi praktisi bisnis dalam merancang strategi pemasaran dan komunikasi untuk meningkatkan penjualan. Meski demikian, penelitian lebih lanjut dapat dilakukan dengan menambah ukuran sampel yang lebih besar dan eksplorasi faktor-faktor lain dapat memberikan pemahaman yang lebih komprehensif.